Download or read book California Workers Rights written by David A. Rosenfeld and published by . This book was released on 2016-12-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Training Manual for Mental Health and Human Service Workers in Major Disasters written by Deborah J. DeWolfe and published by . This book was released on 2000 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Service Culture Handbook written by Jeff Toister and published by . This book was released on 2017-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Download or read book Essentials of Employment Law written by David Lewis and published by CIPD Publishing. This book was released on 2004 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lewis has updated his widely recommended text to take full account of all legislative changes that have come into effect since publication of the previous edition.
Download or read book Handbook of Information and Instructions for Home Service Workers Post War Service Service Claims and Information written by American National Red cross. Department of Civilian Relief and published by . This book was released on 1921 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Guidelines for Preventing Workplace Violence for Health care and Social service Workers written by and published by . This book was released on 2003 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book An Outline of Law and Procedure in Representation Cases written by United States. National Labor Relations Board. Office of the General Counsel and published by . This book was released on 1995 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Foundations for Community Health Workers written by Tim Berthold and published by John Wiley & Sons. This book was released on 2009-08-13 with total page 594 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foundations for Community Health Workers Foundations for Community Health Workers is a training resource for client- and community-centered public health practitioners, with an emphasis on promoting health equality. Based on City College of San Francisco's CHW Certificate Program, it begins with an overview of the historic and political context informing the practice of community health workers. The second section of the book addresses core competencies for working with individual clients, such as behavior change counseling and case management, and practitioner development topics such as ethics, stress management, and conflict resolution. The book's final section covers skills for practice at the group and community levels, such as conducting health outreach and facilitating community organizing and advocacy. Praise for Foundations for Community Health Workers "This book is the first of its kind: a manual of core competencies and curricula for training community health workers. Covering topics from health inequalities to patient-centered counseling, this book is a tremendous resource for both scholars of and practitioners in the field of community-based medicine. It also marks a great step forward in any setting, rich or poor, in which it is imperative to reduce health disparities and promote genuine health and well-being." Paul E. Farmer, MD., PhD, Maude and Lillian Presley Professor of Social Medicine in the Department of Global Health and Social Medicine at Harvard Medical School; founding director, Partners In Health. "This book is based on the contributions of experienced CHWs and advocates of the field. I am confident that it will serve as an inspiration for many CHW training programs." Yvonne Lacey, CHW, former coordinator, Black Infant Health Program, City of Berkeley Health Department; former chair, CHW Special Interest Group for the APHA. "This book masterfully integrates the knowledge, skills, and abilities required of a CHW through storytelling and real life case examples. This simple and elegant approach brings to life the intricacies of the work and espouses the spirit of the role that is so critical to eliminating disparities a true model educational approach to emulate." Gayle Tang, MSN, RN., director, National Linguistic and Cultural Programs, National Diversity, Kaiser Permanente "Finally, we have a competency-based textbook for community health worker education well informed by seasoned CHWs themselves as well as expert contributors." Donald E. Proulx, CHW National Education Collaborative, University of Arizona
Download or read book Guide for Hearing Officers in NLRB Representation and Section 10 K Proceedings written by United States. National Labor Relations Board. Office of the General Counsel and published by National Labor Relations Board. This book was released on 1993 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Minister s Manual written by William E. Pickthorn and published by . This book was released on 1991-10-04 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Insight for comforting the sick or bereaved, plus messages on child dedication, water baptism, and worship. Gold stamped.
Download or read book United States Attorneys Manual written by United States. Department of Justice and published by . This book was released on 1985 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Effective Skills for Child Care Workers written by Susan E. O'Kane and published by Boys Town Press. This book was released on 1994 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manual describes a rigorous preservice training program for child-care workers. Topics include professionalism issues; principles of behavior; tolerance levels; teaching social skills; problem solving; and youth rights, among others.
Download or read book U S Census of Population 1960 written by United States. Bureau of the Census and published by . This book was released on 1964 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Census of Population 1960 written by and published by . This book was released on 1963 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Federal Contract Compliance Manual written by United States. Office of Federal Contract Compliance Programs and published by . This book was released on 1990 with total page 1110 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Historical Statistics of the United States Colonial Times to 1957 written by United States. Bureau of the Census and published by . This book was released on 1960 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Basic Guide to the National Labor Relations Act written by United States. National Labor Relations Board. Office of the General Counsel and published by U.S. Government Printing Office. This book was released on 1997 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:
