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Book Service Design Package A Complete Guide   2020 Edition

Download or read book Service Design Package A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book Service Design Package A Complete Guide   2020 Edition

Download or read book Service Design Package A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-10-10 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does the design support the concept of version control? What is the core business service? Has the emergency change process been tested? How do you define service quality? Does the tool support decision-making process? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Design Package investments work better. This Service Design Package All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Design Package Self-Assessment. Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Design Package improvements can be made. In using the questions you will be better able to: - diagnose Service Design Package projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Design Package and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Design Package Scorecard, you will develop a clear picture of which Service Design Package areas need attention. Your purchase includes access details to the Service Design Package self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Design Package Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Service Design Package a Complete Guide   2019 Edition

Download or read book Service Design Package a Complete Guide 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-03-18 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who is RESPONSIBLE for the build, test and implementation of the change? What is the RELATIONSHIP between this change and other changes? What are the strategic assets to deliver this service? What RESOURCES are required to deliver the change? How do ITIL and agile project management coexist? This premium Service Design Package self-assessment will make you the credible Service Design Package domain expert by revealing just what you need to know to be fluent and ready for any Service Design Package challenge. How do I reduce the effort in the Service Design Package work to be done to get problems solved? How can I ensure that plans of action include every Service Design Package task and that every Service Design Package outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Design Package costs are low? How can I deliver tailored Service Design Package advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Design Package essentials are covered, from every angle: the Service Design Package self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service Design Package outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Design Package practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Design Package are maximized with professional results. Your purchase includes access details to the Service Design Package self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Design Package Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Service Design Package Second Edition

Download or read book Service Design Package Second Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-03-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the rough order estimates on cost savings/opportunities that Service Design Package brings? Are there Service Design Package Models? How can we improve Service Design Package? Are there any specific expectations or concerns about the Service Design Package team, Service Design Package itself? Are improvement team members fully trained on Service Design Package? This premium Service Design Package self-assessment will make you the assured Service Design Package domain expert by revealing just what you need to know to be fluent and ready for any Service Design Package challenge. How do I reduce the effort in the Service Design Package work to be done to get problems solved? How can I ensure that plans of action include every Service Design Package task and that every Service Design Package outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Design Package opportunity costs are low? How can I deliver tailored Service Design Package advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Design Package essentials are covered, from every angle: the Service Design Package self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Service Design Package outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Design Package practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Design Package are maximized with professional results. Your purchase includes access details to the Service Design Package self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Book Service Design Package

    Book Details:
  • Author : Gerard Blokdyk
  • Publisher : Createspace Independent Publishing Platform
  • Release : 2017-10-31
  • ISBN : 9781979289511
  • Pages : 124 pages

Download or read book Service Design Package written by Gerard Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-10-31 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Service Design Package assessment. All the tools you need to an in-depth Service Design Package Self-Assessment. Featuring 634 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Design Package improvements can be made. In using the questions you will be better able to: - diagnose Service Design Package projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Design Package and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Design Package Scorecard, you will develop a clear picture of which Service Design Package areas need attention. Included with your purchase of the book is the Service Design Package Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.

Book Service Design Review A Complete Guide   2020 Edition

Download or read book Service Design Review A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-10-23 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the scope of the Service Design Review effort? Is the Service Design Review risk managed? What is your Service Design Review quality cost segregation study? Is any Service Design Review documentation required? What should the next improvement project be that is related to Service Design Review? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Design Review investments work better. This Service Design Review All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Design Review Self-Assessment. Featuring 956 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Design Review improvements can be made. In using the questions you will be better able to: - diagnose Service Design Review projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Design Review and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Design Review Scorecard, you will develop a clear picture of which Service Design Review areas need attention. Your purchase includes access details to the Service Design Review self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Design Review Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Service Design A Complete Guide   2020 Edition

Download or read book Service Design A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-19 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Will the new or changed service be fit for purpose? Risk: are you achieving benefits in the way of financial return and do you understand the risks associated? Does your enterprises IT support the business? Have appropriate business managers signed off acceptance of new service? Does your design adapt and evolve? This premium Service Design self-assessment will make you the dependable Service Design domain auditor by revealing just what you need to know to be fluent and ready for any Service Design challenge. How do I reduce the effort in the Service Design work to be done to get problems solved? How can I ensure that plans of action include every Service Design task and that every Service Design outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Design costs are low? How can I deliver tailored Service Design advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Design essentials are covered, from every angle: the Service Design self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service Design outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Design practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Design are maximized with professional results. Your purchase includes access details to the Service Design self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Design Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Service Design Package Second Edition

Download or read book Service Design Package Second Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book This Is Service Design Doing

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1341 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Book Service design

    Book Details:
  • Author : Great Britain. Office of Government Commerce
  • Publisher : The Stationery Office
  • Release : 2007-05-30
  • ISBN : 0113310471
  • Pages : 386 pages

Download or read book Service design written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

Book Service Design A Complete Guide   2019 Edition

Download or read book Service Design A Complete Guide 2019 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design A Complete Guide - 2019 Edition.

Book Technology Management Services Design A Complete Guide   2020 Edition

Download or read book Technology Management Services Design A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-04-16 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: What your organizations current exposure to cloud cyber risks? Is management aware of the technology adoption plans? Why was technical services moved to systems engineering? Which scenario would you want to be your organizations story? What is the process if a provider wishes to terminate providing services to a participant? This breakthrough Technology Management Services Design self-assessment will make you the established Technology Management Services Design domain visionary by revealing just what you need to know to be fluent and ready for any Technology Management Services Design challenge. How do I reduce the effort in the Technology Management Services Design work to be done to get problems solved? How can I ensure that plans of action include every Technology Management Services Design task and that every Technology Management Services Design outcome is in place? How will I save time investigating strategic and tactical options and ensuring Technology Management Services Design costs are low? How can I deliver tailored Technology Management Services Design advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Technology Management Services Design essentials are covered, from every angle: the Technology Management Services Design self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Technology Management Services Design outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Technology Management Services Design practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Technology Management Services Design are maximized with professional results. Your purchase includes access details to the Technology Management Services Design self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Technology Management Services Design Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Point Of Service Plan A Complete Guide   2020 Edition

Download or read book Point Of Service Plan A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-03 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is your theory of human motivation, and how does your compensation plan fit with that view? Who is going to spread your message? What could happen if you do not do it? Who is gathering Point of service plan information? How are consistent Point of service plan definitions important? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Point Of Service Plan investments work better. This Point Of Service Plan All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Point Of Service Plan Self-Assessment. Featuring 961 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Point Of Service Plan improvements can be made. In using the questions you will be better able to: - diagnose Point Of Service Plan projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Point Of Service Plan and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Point Of Service Plan Scorecard, you will develop a clear picture of which Point Of Service Plan areas need attention. Your purchase includes access details to the Point Of Service Plan self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Point Of Service Plan Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Service Catalog A Complete Guide   2020 Edition

Download or read book Service Catalog A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-19 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is user environment manager? Do you have service catalog management? What are the tools managers might use to manage IT security services? What is the primary focus of the business management? Is there a catalog of all data assets that will be used or stored in the cloud environment? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Catalog investments work better. This Service Catalog All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Catalog Self-Assessment. Featuring 2228 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Catalog improvements can be made. In using the questions you will be better able to: - diagnose Service Catalog projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Catalog and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Catalog Scorecard, you will develop a clear picture of which Service Catalog areas need attention. Your purchase includes access details to the Service Catalog self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Catalog Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book ITIL   V3   A Pocket Guide

Download or read book ITIL V3 A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the lifecycle approach?

Book This is Service Design Thinking

Download or read book This is Service Design Thinking written by Marc Stickdorn and published by Bis Publishers. This book was released on 2012 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.

Book ITIL   2011 Edition   A Pocket Guide

Download or read book ITIL 2011 Edition A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2020-06-11 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.