Download or read book Serve Like A Boss written by Donovan Garett and published by Donovan Garett Media Co.. This book was released on 2024-04-01 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Struggling to keep your customers coming back? Finding it tough to stand out in a crowded market? Or maybe you feel like your team just isn't delivering the kind of service that turns one-time buyers into loyal advocates? If these challenges sound familiar, you're not alone. And more importantly, we’ve got the solution for you. Introducing 'Serve Like a Boss: Crush it in the Post-COVID Economy by Mastering the Lost Art of Customer Service,' the essential book written by Donovan Garett that addresses these exact pain points head-on and gives you the tools to transform your business. This book dives deep into the strategies and skills you need to elevate your customer service to new heights. Let's give you a sneak peek into the journey we'll take you on, chapter by chapter: Chapter 1: The Technology Paradox - tackles how the pandemic forever changed the game of customer service and what you must do to adapt and thrive in this new landscape. Chapter 2: Develop a Customer-Centric Mindset - reveals how to build a customer-centric culture that makes your business unforgettable and turns satisfied customers into raving fans. Chapter 3: View Profitability Through the Lens of Customer Service - walks you through mapping out your customer journey to find every opportunity to exceed their expectations and create lasting impressions. Chapter 4: Understand Your Ideal Customer - teaches you the art of empathy and how to connect with your customers on a deeper level to create experiences that resonate. Chapter 5: Leverage Buyer Personas and Customer Feedback - explains and dives into exactly how to use buyer personas and customer feedback, showing you how to refine your products and services to truly meet your audience's needs. Chapter 6: Why is Good Help So Hard to Find? - not surprisingly, answers the age-old question, 'Why is good help so hard to find?' and offers solutions to build a team that’s as committed to customer excellence as you are. Chapter 7: Train Your Customers to be Customer-Centric - focuses on the training approach and resources to give your team what they need to be customer-centric, teaching them the skills to not just meet but exceed customer expectations every single day. Chapter 8: Customer-Centric Leadership - explores how to lead your team with empathy and vision, creating a culture where customer satisfaction is at the core of every decision. Chapter 9: Manage Resistance and Create a Culture of Innovation - covers how to overcome your team’s resistance to change and building a culture of innovation that keeps your business adaptable, agile, and ahead of the curve. Finally, in Chapter 10: Build a Legacy of Customer-Centricity - we tie it all together by showing you how to build a lasting legacy of customer-centricity, ensuring your business grows and thrives in a way that makes it truly stand out in the post-COVID world. 'Serve Like a Boss' isn’t just another book—it’s your roadmap to overcoming the biggest challenges in customer service and turning them into opportunities for growth. It’s about creating unforgettable experiences that turn customers into loyal ambassadors for your brand. If you’re ready to crush it in the post-COVID economy and master the lost art of customer service, then this book is for you. Sit back, relax, and get ready to transform your business from the inside out. Table of Contents: SECTION 1: Understanding The Customer-Centric Business Model Chapter 1: The Technology Paradox Chapter 2: Develop a Customer-Centric Mindset Chapter 3: View Profitability Through the Lens of Customer Service Chapter 4: Understand Your Ideal Customer Chapter 5: Leverage Buyer Personas and Customer Feedback SECTION 2: Creating a Customer-Centric Culture Chapter 6: Why is Good Help So Hard To Find? Chapter 7: Train Your Employees to be Customer-Centric Chapter 8: Customer-Centric Leadership and Culture Chapter 9: Manage Resistance & Create a Culture of Innovation Chapter 10: Build a Legacy of Customer-Centricity TOPICS COVERED: Customer-Centric Business Model, Human Interaction, Personalized Experiences, Customer Service, Brand Reputation, Brand Advocacy, Ideal Customer, Buyer Personas, Customer Feedback, Customer-Centric Culture, Employee Training, Leadership Influence, Innovation, Resistance to Change, Long-Term Vision, Business Success, Legacy Building, Exceptional Customer Service, Competitive Marketplace, Entrepreneurship, Business Communication

Download or read book How to Lead When Your Boss Can t or Won t written by John C. Maxwell and published by HarperCollins Leadership. This book was released on 2019-10-01 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don’t let a bad boss or manager hold you back from being successful! Every day millions of people with high potential are frustrated and held back by incompetent leaders. New York Times bestselling author and leadership expert John C. Maxwell knows this because the number one question he gets asked is about how to lead when the boss isn’t a good leader. You don’t have to be trapped in your work situation. In this book, adapted from the million-selling The 360-Degree Leader, and now distilled down for busy professionals, Maxwell unveils the keys to successfully navigating the challenges of working for a bad boss. In How to Lead When Your Boss Can’t (or Won’t), Maxwell teaches you how to: position yourself for current and future success, take the high road with a poor leader, avoid common pitfalls, work well with teammates, and develop influence wherever you find yourself. Practicing the principles taught in this book will result in endless opportunities—for your organization, your career, and your life. You can learn how to lead when your boss can’t (or won’t).

Download or read book Dinner Like a Boss written by Katy Holder and published by Hardie Grant. This book was released on 2018-08-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dinnertime is very different for families today than it was 10 years ago. Many parents work, kids often have after-school activities, and there's the constant battle to get the kids away from a screen. Amidst all of this, who has time to cook? This cookbook is for real-world parents who want quick, easy yet nutritious meals to serve at dinnertime – they want to make Dinner Like a Boss! Every recipe highlights the preparation and cooking times, with easy-to-follow steps and options to vary the recipe, so the one dish can be adapted for different family members. Many of the variations add extra flavor without being overt, meaning this book can be a great way to introduce kids to more complex flavors at a young age. The dishes are nutritionally balanced family meals, covering both meat and vegetarian options (and some sweets, too) in more than 50 recipes, and take inspiration from around the globe. Recipes include san choi bao, bibimbap, shakshuka, risotto, aromatic chicken noodle soup, spiralized zucchini noodles, fajitas, meatballs with hidden vegetables, and the ultimate mashed potato fish cakes. The desserts are all healthier yet delicious sweet options such as coconut popsicles and Greek yogurt panna cotta.

Download or read book Thinking Like a Boss written by Kate Crocco and published by Baker Books. This book was released on 2020-02-18 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: With over 11 million female-owned businesses in the US today, more women than ever are taking the reins to create their own success. Maybe you feel the pull to start a business but deep down you're afraid that you don't have what it takes. Maybe you have a great idea but wonder if you're actually qualified to make it happen. Or maybe you want to expand your business, but you're worried about how it will affect your family. If that's you, it's time to start thinking like a boss. In this practical and encouraging book, Kate Crocco exposes the 12 limiting beliefs that are holding you back from your true potential, such as - I should have it all together and I don't - I'm not ready or qualified to start - I don't have enough time - It's already been done before - and more With plenty of inspiring true stories and actionable steps you can take--starting now--Thinking Like a Boss will help you turn your limiting beliefs into limitless opportunity.

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book Up the Organization written by Robert C. Townsend and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although it was first published more than thirty-five years ago, Up the Organization continues to top the lists of best business books by groups as diverse as the American Management Association, Strategy + Business (Booz Allen Hamilton), and The Wharton Center for Leadership and Change Management. 1-800-CEO-READ ranks Townsend’s bestseller first among eighty books that “every manager must read.” This commemorative edition offers a new generation the benefit of Robert Townsend’s timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability. He shows a way to humanize business and a way to have fun while making it all work better than it ever worked before.

Download or read book You Are What You Say written by Matthew Budd, M.D. and published by Harmony. This book was released on 2001-08-14 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Why are you sick?" This question, posed in compassion by his grandmother Minnie after a childhood incident plunged him into illness, stayed with Dr. Matthew Budd throughout his lifetime in medicine. As a teacher and physician at Harvard for more than thirty years, he repeatedly asked his patients this question. He found, remarkably, that it often unlocked memories, secrets, anger, resentments, and fears that had played crucial roles in their illnesses. As he encouraged his patients to reflect on their lives and habitual behavior, they often shifted from being trapped in suffering to designing a life of wellness and profound personal change for themselves, no matter what their circumstances. Their experiences led Dr. Budd to develop the Ways to Wellness program, a nationally acclaimed workshop offered by numerous HMOs. In You Are What You Say, Dr. Budd presents the principles of this powerful, scientifically validated program that weaves ancient and modern insights into human behavior, neurophysiology, language, and spirituality. One of these fundamental principles is that you are what you say -- your words play a major role in determining, not just reflecting, your health and well-being. He explains how the body "learns" many of its reactions, consciously and unconsciously, through language. By following the principles in this book, you'll learn about the Ten Linguistic Viruses that damage health and how to combat the ravages of anger, perfectionism, depression, and anxiety by changing the script of what you say to yourself and to others.

Download or read book Being the Boss written by Linda A. Hill and published by Harvard Business Review Press. This book was released on 2011-01-11 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: You never dreamed being the boss would be so hard. You're caught in a web of conflicting expectations from subordinates, your supervisor, peers, and customers. You're not alone. As Linda Hill and Kent Lineback reveal in Being the Boss, becoming an effective manager is a painful, difficult journey. It's trial and error, endless effort, and slowly acquired personal insight. Many managers never complete the journey. At best, they just learn to get by. At worst, they become terrible bosses. This new book explains how to avoid that fate, by mastering three imperatives: · Manage yourself: Learn that management isn't about getting things done yourself. It's about accomplishing things through others. · Manage a network: Understand how power and influence work in your organization and build a network of mutually beneficial relationships to navigate your company's complex political environment. · Manage a team: Forge a high-performing "we" out of all the "I"s who report to you. Packed with compelling stories and practical guidance, Being the Boss is an indispensable guide for not only first-time managers but all managers seeking to master the most daunting challenges of leadership.

Download or read book Serve Up Coach Down written by Nathan Jamail and published by eBookIt.com. This book was released on 2021-06 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Serve Up Coach Down is Nathan Jamail's most impactful and contentious book yet. It debunks the myths of servant leadership that other books sell, namely that leaders in the middle must serve down to their people and defend up to their bosses. This is the exact opposite of what they should do: serve up to their bosses and coach down to their people. And it is costing them their power every day. 98% of leaders are leading from the middle, meaning they have a boss or bosses they answer to and employees they lead. From senior vice presidents to front-line managers, they should be the most powerful leaders in any organization. They are responsible for alignment, speed of change, buy-in, belief, accountability, and execution. Yet they often struggle with all of that by getting their teams to step up and winning approval from those above them. Why? Because they are serving down and defending up. Serve Up Coach Down addresses the key issues and obstacles that prevent leaders in the middle from owning the power that should drive their, their team's, and their organization's success and gives organizations the greatest competitive advantage they can have--speed of change--by creating leaders who their bosses can count on and who make their employees better. Want an organization with strong leaders and organizations based on a strong team culture built on strong leaders developing other strong leaders? Serve Up Coach Down is for you!

Download or read book Being the Boss written by Linda Annette Hill and published by Harvard Business Press. This book was released on 2011 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you the boss you need to be? As good as your firm expects you to be? Good enough to achieve your career aspirations? Being the Boss can help, no matter where you are on your journey. In it, Harvard Business School's Linda Hill and executive Kent Lineback combine six decades of research, teaching, practice, and observation to provide the insights and information you need to move forward. Some managers are content with just getting by. But most stop making progress because they don't understand how to become a great boss, what great bosses actually do, or where they currently stand in comparison with where they should be. In this book, the authors show you how to measure yourself against what's required. At the end, you will clearly understand your strengths, where you need to make progress, and how to move forward. Whether you're new or experienced, this book is your guide to becoming the great boss you need to be -- for your firm, your people, and yourself.

Download or read book Wait I m the Boss written by Peter Economy and published by Red Wheel/Weiser. This book was released on 2020-03-01 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your management mentor in book! This is the go-to guide on making good decisions, helping teams work together, dealing with people problems, and achieving goals when you're newly in charge or looking to brush up on your leadership skills. Wait, I'm the Boss?!? is chock-full of useful information, tips, and checklists that can be used by anyone who aspires to become a skilled manager. While it’s written with the new manager in mind, it can also serve as a useful refresher for any manager, no matter how experienced he or she may be. With this book in their hands, new managers will always know where they are going—no matter where they are. This much-needed, helpful guide explores the fundamental skills that every new manager needs to understand, practice, and master. These fundamental skills include: Building teams and teamwork Creating a fun and effective organizational culture Rewarding and motivating employees Leading organizational change Learning how to hire great employees Coaching and mentoring Delegation Communicating effectively Dealing with layoffs and terminations Whether you’re in your first management position, are an experienced leader, or are hoping for a promotion, Wait, I'm the Boss?!? will be the mentor you need.

Download or read book Career Quest for College Graduates written by Robert Uda and published by iUniverse. This book was released on 2005-08 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: Career Quest for College Graduates is a sequel to the highly successful 'Career Quest for College Students". This sequel builds upon the foundation of the earlier treatise. Career Quest for College Graduates introduces the 'Uda Bomb", i.e., key message box, which includes principles, strategies, and tactics for building a successful career. For example, feast on some of these secret ordnances from the Uda Bomb arsenal: UB1-Go with your passion. UB2-You never go wrong by always telling the truth. UB3-Dress to express, not to impress. UB4-Be a good networking node and you will go far in life. UB5-Hiring managers will hire people just like themselves. UB6-You are only worth what you accept. UB7-Remember, if you are not growing, you are dying. UB8-Nothing worthwhile is easy to achieve. UB9-We become proficient at whatever we spend most of our time doing. UB10-Plan to leave this world a better place because you lived in it. If you read, internalize, and live all of the principles, strategies, and tactics enclosed in over 230 Uda Bombs, you will be well on your way to a successful career. Add this power-packed ordnance package to your arsenal.

Download or read book The Coming JOB BOOM written by Bonnie Snyder and published by iUniverse. This book was released on 2008-02 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: New graduates and job hunters, listen up: The job market is about to get good. Very good. Experts agree that the job market of the next 10-15 years is shaping up to be hotter than anything we've ever seen before. Powerful demographic forces are suddenly shifting to create the perfect job opportunity for the next generation of workers. Consider the startling facts: * 76 million Baby Boomers will be heading into retirement during the next three decades and there are only 46 million Gen Xers to take their places. * The oldest Baby Boomers have already reached their sixties. * New Bureau of Labor Statistics data predict a shortage of ten million workers by the year 2010. Get ready for the largest workforce turnover in American history. Hospitals, schools, businesses, the government and colleges are all bracing for labor shortages on an unprecedented scale. If you (or your children) are going to be looking for a job-or a promotion-in the next decade, this is the opportunity you've been waiting for. Read for yourself the statistics about the great wave of retirements that is about to hit. Prepare yourself for the biggest job explosion of the century . Grab your copy of The Coming JOB BOOM today

Download or read book All Humans Are Helpless written by Emmanuel Oghenebrorhie and published by Xlibris Corporation. This book was released on 2012-03-15 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The term Managing Your Measure Maximally means optimizing your personalized measure of joy and sadness, surplus and scarcity, prosperity and peasantness or peasantry, etc., as long as you live. All humans have their high and low seasons, best and worst seasons, good and bad seasons. Ecclesiastes 3 attests to these but how we manage such season matters. How we manage our lives maximally amidst the realization that you are inevitably vulnerable is the real issue here. God Almighty has the fi nal defi nition of what is good and bad, acceptable and unacceptable at any point in time. Therefore, cleaving to and looking up to Him always, is one of the best things to do in life. If parents can hurt, strength can fail the strong, wealth can fail the rich, and wisdom would not immune from vulnerability and attendant misfortune, then, there is no better wisdom than depending on God who is not subject to the law of inevitable vulnerability.

Download or read book Defective Bosses written by Kerry D Carson and published by Routledge. This book was released on 2013-04-15 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you're one of the billions of people in the world who work for someone else, you'll definitely want to see what's inside Defective Bosses: Working for the “Dysfunctional Dozen.” This how-to, how-not-to, why, and why-not tour guide is packed to the hilt with a bevy of tested and proven survival skills and coping techniques for those of you who are trapped in that daily labyrinth of mind games and self-defeating work rituals--and all because of that slightly off-center superior you have to answer to every day. You'll find twelve of the most common defects presented to you in clear and understandable terms so you can detect the defect, protect state of mind, and correct the problem before your life at the office becomes a complete wreck. Firmly grounded in psychiatric literature, Defective Bosses takes you to levels of workplace happiness that other similar publications fail to reach. In contrast to other books that lack a solid theoretical base, this comprehensive, systematic look at dysfunctional bosses takes an in-depth look at twelve of the most prevalent disorders managers and superiors inflict on their employees in the workplace, giving equal treatment to each category and providing you with equal strategies for each situation you might encounter. These and other areas will help you turn your dead-end job into a dream occupation: an overview of why we have defective bosses dealing with self-centered bosses (narcissistic, sociopathic, paranoid, and histrionic) handling controlling bosses (authoritarian, obsessive-compulsive, explosive, and passive-aggressive) living with neurotic bosses (masochistic, dependent, depressive, anxious) end-of-the-chapter quizzes to help you diagnose your own boss “I need it yesterday!” “Can you handle this for me? I've got the company lunch.” “If you don't get this in, it's your job!” If these are all-too-common phrases in your workplace, then you need to make a memo to yourself to order Defective Bosses. Its thorough psychological base and examples gleaned from real-life scenarios will give you so much guidance, advice, and direction for positive change, you'll find that you're the boss when it comes to good departmental relationships and a more mutually enjoyable work environment.

Download or read book The Message of Galatians written by John Stott and published by InterVarsity Press. This book was released on 2021-01-05 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can Christians in the midst of a pagan culture live lives truly pleasing to God? In this revised BST volume, John Stott helps us understand how Paul's letter to the Galatians holds true in the face of current challenges to our faith. Guiding readers passage by passage, he provides helpful background, highlights key themes, and offers applications for Christians today.

Download or read book Table Tennis Tactics for Thinkers written by Larry Hodges and published by Createspace Independent Publishing Platform. This book was released on 2013-02-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "USA Table Tennis Hall of Famer and national coach Larry Hodges takes you on a journey not just of speed and spin, but of mind. You'll develop the habit of tactical thinking, learn what tactics to use against various styles and how to strategically develop your game so you'll have the tactical tools needed to win"--Page 4 of cover.