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Book Self service Software Complete Self Assessment Guide

Download or read book Self service Software Complete Self Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Self-service software Complete Self-Assessment Guide.

Book Self Service Software Complete Self Assessment Guide

Download or read book Self Service Software Complete Self Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-04-16 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does Self-service software systematically track and analyze outcomes for accountability and quality improvement? Why are Self-service software skills important? What are your key Self-service software organizational performance measures, including key short and longer-term financial measures? Have you identified your Self-service software key performance indicators? Do we cover the five essential competencies-Communication, Collaboration, Innovation, Adaptability, and Leadership that improve an organization's ability to leverage the new Self-service software in a volatile global economy? This amazing Self-service software self-assessment will make you the principal Self-service software domain authority by revealing just what you need to know to be fluent and ready for any Self-service software challenge. How do I reduce the effort in the Self-service software work to be done to get problems solved? How can I ensure that plans of action include every Self-service software task and that every Self-service software outcome is in place? How will I save time investigating strategic and tactical options and ensuring Self-service software costs are low? How can I deliver tailored Self-service software advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Self-service software essentials are covered, from every angle: the Self-service software self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Self-service software outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Self-service software practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Self-service software are maximized with professional results. Your purchase includes access details to the Self-service software self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.

Book Software as a Service Complete Self Assessment Guide

Download or read book Software as a Service Complete Self Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-05-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: How will you measure your Software as a service effectiveness? Are there recognized Software as a service problems? What are the revised rough estimates of the financial savings/opportunity for Software as a service improvements? Is Software as a service currently on schedule according to the plan? Does Software as a service systematically track and analyze outcomes for accountability and quality improvement? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Software as a service assessment. Featuring 372 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software as a service improvements can be made. In using the questions you will be better able to: - diagnose Software as a service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software as a service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software as a service Index, you will develop a clear picture of which Software as a service areas need attention. Included with your purchase of the book is the Software as a service Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http: //theartofservice.com

Book Web services software Complete Self Assessment Guide

Download or read book Web services software Complete Self Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Web services software Complete Self-Assessment Guide.

Book Software As a Service Complete Self assessment Guide

Download or read book Software As a Service Complete Self assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-04-29 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: How will you measure your Software as a service effectiveness? Are there recognized Software as a service problems? What are the revised rough estimates of the financial savings/opportunity for Software as a service improvements? Is Software as a service currently on schedule according to the plan? Does Software as a service systematically track and analyze outcomes for accountability and quality improvement? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Software as a service assessment. Featuring 372 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software as a service improvements can be made. In using the questions you will be better able to: - diagnose Software as a service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software as a service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software as a service Index, you will develop a clear picture of which Software as a service areas need attention. Included with your purchase of the book is the Software as a service Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com

Book Help Desk Software Complete Self Assessment Guide

Download or read book Help Desk Software Complete Self Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help desk software Complete Self-Assessment Guide.

Book Self Service Software A Complete Guide   2020 Edition

Download or read book Self Service Software A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-05-15 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who controls critical resources? Do you verify that corrective actions were taken? Which Self-service software impacts are significant? Are you maintaining a past-present-future perspective throughout the Self-service software discussion? Who defines (or who defined) the rules and roles? This breakthrough Self Service Software self-assessment will make you the principal Self Service Software domain leader by revealing just what you need to know to be fluent and ready for any Self Service Software challenge. How do I reduce the effort in the Self Service Software work to be done to get problems solved? How can I ensure that plans of action include every Self Service Software task and that every Self Service Software outcome is in place? How will I save time investigating strategic and tactical options and ensuring Self Service Software costs are low? How can I deliver tailored Self Service Software advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Self Service Software essentials are covered, from every angle: the Self Service Software self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Self Service Software outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Self Service Software practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Self Service Software are maximized with professional results. Your purchase includes access details to the Self Service Software self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Self Service Software Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Software Development Complete Self Assessment Guide

Download or read book Software Development Complete Self Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-05-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the compelling business reasons for embarking on Software Development Life Cycle (SDLC)? Have the types of risks that may impact Software Development Life Cycle (SDLC) been identified and analyzed? If substitutes have been appointed, have they been briefed on the Software Development goals and received regular communications as to the progress to date? What are the expected benefits of Software Development Life Cycle (SDLC) to the business? How does the Software Development manager ensure against scope creep? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Software Development assessment. Featuring 379 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Development improvements can be made. In using the questions you will be better able to: - diagnose Software Development projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Development and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Development Index, you will develop a clear picture of which Software Development areas need attention. Included with your purchase of the book is the Software Development Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http: //theartofservice.com

Book Software Development Complete Self Assessment Guide

Download or read book Software Development Complete Self Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-04-30 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the compelling business reasons for embarking on Software Development Life Cycle (SDLC)? Have the types of risks that may impact Software Development Life Cycle (SDLC) been identified and analyzed? If substitutes have been appointed, have they been briefed on the Software Development goals and received regular communications as to the progress to date? What are the expected benefits of Software Development Life Cycle (SDLC) to the business? How does the Software Development manager ensure against scope creep? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Software Development assessment. Featuring 379 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Software Development improvements can be made. In using the questions you will be better able to: - diagnose Software Development projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Software Development and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Software Development Index, you will develop a clear picture of which Software Development areas need attention. Included with your purchase of the book is the Software Development Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com

Book Mobile Service Level Management Software Complete Self Assessment Guide

Download or read book Mobile Service Level Management Software Complete Self Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-09-11 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exclusive Mobile Service-Level Management Software Self-Assessment will make you the established Mobile Service-Level Management Software domain Auditor by revealing just what you need to know to be fluent and ready for any Mobile Service-Level Management Software challenge. How do I reduce the effort in the Mobile Service-Level Management Software work to be done to get problems solved? How can I ensure that plans of action include every Mobile Service-Level Management Software task and that every Mobile Service-Level Management Software outcome is in place? How will I save time investigating strategic and tactical options and ensuring Mobile Service-Level Management Software opportunity costs are low? How can I deliver tailored Mobile Service-Level Management Software advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerardus Blokdyk. Blokdyk ensures all Mobile Service-Level Management Software essentials are covered, from every angle: the Mobile Service-Level Management Software Self-Assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Mobile Service-Level Management Software outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Mobile Service-Level Management Software practitioners. Their mastery, combined with the uncommon elegance of the Self-Assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Mobile Service-Level Management Software are maximized with professional results. Your purchase includes access to the $249 value Mobile Service-Level Management Software Self-Assessment Dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Book Software Engineering Complete Self Assessment Guide

Download or read book Software Engineering Complete Self Assessment Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book Help Desk Software Complete Self Assessment Guide

Download or read book Help Desk Software Complete Self Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-02-27 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can we incorporate support to ensure safe and effective use of Help desk software into the services that we provide? What are the rough order estimates on cost savings/opportunities that Help desk software brings? How do we Improve Help desk software service perception, and satisfaction? How will variation in the actual durations of each activity be dealt with to ensure that the expected Help desk software results are met? Is there a critical path to deliver Help desk software results? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Help desk software investments work better. This Help desk software All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Help desk software Self-Assessment. Featuring 710 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Help desk software improvements can be made. In using the questions you will be better able to: - diagnose Help desk software projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Help desk software and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Help desk software Scorecard, you will develop a clear picture of which Help desk software areas need attention. Your purchase includes access details to the Help desk software self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Book Software Configuration Management Complete Self Assessment Guide

Download or read book Software Configuration Management Complete Self Assessment Guide written by Gerardus Blokdyk and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Software Configuration Management Complete Self-Assessment Guide.

Book Web Services Software Complete Self Assessment Guide

Download or read book Web Services Software Complete Self Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-05-19 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who needs to know about Web services software ? Is the Web services software organization completing tasks effectively and efficiently? Is a Web services software Team Work effort in place? Are there Web services software problems defined? What about Web services software Analysis of results? This best-selling Web services software self-assessment will make you the principal Web services software domain assessor by revealing just what you need to know to be fluent and ready for any Web services software challenge. How do I reduce the effort in the Web services software work to be done to get problems solved? How can I ensure that plans of action include every Web services software task and that every Web services software outcome is in place? How will I save time investigating strategic and tactical options and ensuring Web services software costs are low? How can I deliver tailored Web services software advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Web services software essentials are covered, from every angle: the Web services software self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Web services software outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Web services software practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Web services software are maximized with professional results. Your purchase includes access details to the Web services software self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.

Book Smart Service Complete Self Assessment Guide

Download or read book Smart Service Complete Self Assessment Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book Self Service Complete Self Assessment Guide

Download or read book Self Service Complete Self Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-09 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you currently using self-service? How self should self service be? Are all intelligent automation products and services available globally? Will marketing be included in customer engagement plan? What will this mean for customers in the future? This easy Self service self-assessment will make you the principal Self service domain leader by revealing just what you need to know to be fluent and ready for any Self service challenge. How do I reduce the effort in the Self service work to be done to get problems solved? How can I ensure that plans of action include every Self service task and that every Self service outcome is in place? How will I save time investigating strategic and tactical options and ensuring Self service costs are low? How can I deliver tailored Self service advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Self service essentials are covered, from every angle: the Self service self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Self service outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Self service practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Self service are maximized with professional results. Your purchase includes access details to the Self service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Self service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Mobile Service Level Management Software Complete Self Assessment Guide

Download or read book Mobile Service Level Management Software Complete Self Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-09-09 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This exclusive Mobile Service-Level Management Software Self-Assessment will make you the established Mobile Service-Level Management Software domain Auditor by revealing just what you need to know to be fluent and ready for any Mobile Service-Level Management Software challenge. How do I reduce the effort in the Mobile Service-Level Management Software work to be done to get problems solved? How can I ensure that plans of action include every Mobile Service-Level Management Software task and that every Mobile Service-Level Management Software outcome is in place? How will I save time investigating strategic and tactical options and ensuring Mobile Service-Level Management Software opportunity costs are low? How can I deliver tailored Mobile Service-Level Management Software advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerardus Blokdyk. Blokdyk ensures all Mobile Service-Level Management Software essentials are covered, from every angle: the Mobile Service-Level Management Software Self-Assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Mobile Service-Level Management Software outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Mobile Service-Level Management Software practitioners. Their mastery, combined with the uncommon elegance of the Self-Assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Mobile Service-Level Management Software are maximized with professional results. Your purchase includes access to the $249 value Mobile Service-Level Management Software Self-Assessment Dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.