Download or read book After Industrial Society written by Jonathan Gershuny and published by London : Macmillan. This book was released on 1978 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Monograph arguing that trends toward future UK postindustrial society are in the direction of consumption of consumer goods rather than in the provision of services - maintains that the increase in service sector employment can be explained by the manufacturing industry's need for trained technicians, while most other services are performed within the household by family members, and discusses the effect declining service industry on occupational change and job design, etc. Graphs, references and statistical tables.
Download or read book The Adoption of Self Service Technologies written by Claudia Jasmand and published by GRIN Verlag. This book was released on 2007-06-06 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2006 in the subject Business economics - Offline Marketing and Online Marketing, grade: 9, Maastricht University, language: English, abstract: The combination of today’s ever increasing competition in the marketplace and rapid technology development change the way how services are designed, produced, and experienced. One of the outcomes of this changing nature of services is the proliferation of self-service technologies, which reflect a new way how companies seek to efficiently serve their customers. However, not all self-service technologies are successfully adopted, and not all consumers engage in the technology-based self-service economy. So, what drives consumers to provide services by themselves without service employee involvement? This master thesis aims at gaining further insight into the factors being critical to the consumers’ adoption of self-service technologies. In particular, this research focuses on the role of consumer readiness consisting of role clarity, motivation, and ability, and the moderating effects of consumers’ trust and experiences related to the service provider and the self-service technology on the consumers’ voluntary decision to use airlines’ self-check-in op-tions. In addition, a potential self-service technology interface dependence of the adoption factors’ influence is examined by means of a scenario-based approach. The corresponding empirical study makes use of a web-based survey facing the 239 respondents with the choice between the counter check-in and either a kiosk or Internet check-in option. The results confirm the critical role of motivation and role clarity, but question the raison-d’être of the dimension ability. The findings also provide evidence for trust and experiences having moderating effects on the relationship between consumer readiness and self-service technology use. A potential self-service technology interface dependence of the factors is suggested by the results; however, the alternative explanation that the sample’s Internet-experience is responsible for the identified dependence can not be ruled out. This master thesis contributes to a deeper understanding of critical factors influencing the adoption of self-service technologies, and underlines the importance of integrating all three aspects relevant to SST adoption – the consumer, self-service technology, and service provider.
Download or read book On The Origins of Self Service written by Franck Cochoy and published by Routledge. This book was released on 2015-07-24 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most marketing scholars implicitly consider independent merchants as conservative and passive actors, and study the modernization of retailing via department stores, chains and supermarkets. In this innovative study, Franck Cochoy challenges this perspective and takes a close look at the transformation of commerce through the lens of Progressive Grocer, an American trade magazine launched in 1922. Aimed at modernizing small independent grocery stores, Progressive Grocer sowed the seeds for modern self-service which spread in small retail outlets, sometimes well before the advent of the large retail spaces which are traditionally viewed as the origin of the self-service economy. The author illustrates how this publication had a highly influential role on what the trade considered to be best practice and shaped what was considered to be cutting edge. By displacing the consumer and their agency from the centre of analytic attention, this innovative book highlights the complex impact of social, technical and retailing environment factors that structure and delimit consumer freedom in the marketplace. This detailed critical analysis of the origins of self-service will be of interest to a wide variety of scholars not only in marketing and consumer research, but also in business history, sociology and cultural studies.
Download or read book The Overworked Consumer written by Christopher K. Andrews and published by Rowman & Littlefield. This book was released on 2018-12-11 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book uses empirical data to qualify contemporary social concerns regarding automation and jobs, while raising questions about the increasing creep of unpaid work into Americans’ leisure time.
Download or read book The Economics of Services written by Gary Akehurst and published by Psychology Press. This book was released on 1987 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1988. Routledge is an imprint of Taylor & Francis, an informa company.
Download or read book Technologies of Consumer Labor written by Michael Palm and published by Routledge. This book was released on 2016-11-03 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book documents and examines the history of technology used by consumers to serve oneself. The telephone’s development as a self-service technology functions as the narrative spine, beginning with the advent of rotary dialing eliminating most operator services and transforming every local connection into an instance of self-service. Today, nearly a century later, consumers manipulate 0-9 keypads on a plethora of digital machines. Throughout the book Palm employs a combination of historical, political-economic and cultural analysis to describe how the telephone keypad was absorbed into business models across media, retail and financial industries, as the interface on everyday machines including the ATM, cell phone and debit card reader. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.
Download or read book The Past and Future of America s Economy written by Robert D. Atkinson and published by Edward Elgar Publishing. This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robert Atkinson examines this process of change over the past 150 year and explores the responses of people and institutions. The book then analyzes today's New Economy, including the technology system, and effects on markets, organizations, workers, and governance.
Download or read book The Self Organizing Economy written by Paul Krugman and published by John Wiley & Sons. This book was released on 1996-04-11 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Self-Organizing Economy In the last few years the concept of self-organizing systems—complex systems in which randomness and chaos seem spontaneously to evolve into unexpected order—has linked together researchers in many fields, from artificial intelligence to chemistry, from evolution to geology. Now leading economist Paul Krugman shows how principles that explain the growth of hurricanes and embryos can also explain the formation of cities and business cycles; how the same principles of “order from random growth” can explain the strangely simple rules that describe the sizes of earthquakes, meteorites, and metropolitan areas. Weaving together strands from many disciplines, from location theory to biology, The Self-Organizing Economy offers a surprising new view of how the economy structures itself in space and time.
Download or read book Entrepreneurship and Self Help among Black Americans written by John Sibley Butler and published by State University of New York Press. This book was released on 2012-02-01 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its publication in 1991, Entrepreneurship and Self-Help among Black Americans has become a classic work, influencing the study of entrepreneurship and, more importantly, revitalizing a research tradition that places new ventures at the very center of success for black Americans. This revised edition updates and enhances the work by bringing it into the twenty-first century. John Sibley Butler traces the development of black enterprises and other community organizations among black Americans from before the Civil War to the present. He compares these efforts to other strong traditions of self-help among groups such as Japanese Americans, Jewish Americans, Greek Americans, and exciting new research on the Amish and the Pakistani. He also explores how higher education is already a valued tradition among black self-help groups—such that today their offspring are more likely to be third and fourth generation college graduates. Butler effectively challenges the myth that nothing can be done to salvage America's underclass without a massive infusion of public dollars, and offers a fresh perspective on those community based organizations and individuals who act to solve local social and economic problems.
Download or read book Embracing the Self Service Economy written by Daniel Castro and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The past decade has witnessed a rapid growth in self service that allows consumers to take on the traditional role of a service worker in the provision of a service. Self service has long existed - think of placing a call by dialing a telephone instead of using a telephone operator or pressing a button in an elevator instead of using an elevator operator - but its importance has grown as advances in information technology (IT) have created many opportunities to leverage self-service technology for large gains in efficiency and convenience. Using computer kiosks, airline travelers check in to their flights; on the Internet, consumers purchase products without ever speaking to a sales agent; and, using a mobile phone, customers check their bank balances and transfer funds. Self-service technology continues to become more efficient and more convenient, and, as a result, increasingly organizations, including businesses, non-profits and governments, are using self-service technology to operate more productively and to better serve their customers. Self-service technology has already transformed entire industries, from ATMs in banking to e-commerce in the travel industry, resulting in significant savings for businesses which are passed on to consumers in the form of lower prices and better service. However, even though self-service technology has generated a wide range of benefits and savings for consumers, businesses, and government, it is only the beginning. Over at least the next decade, self-service technology has the potential to be a major force for growth in productivity and improvements in quality of life. We estimate that if self-service technology were more widely deployed, the U.S. economy would be approximately $130 billion larger annually, the equivalent of an additional $1,100 in annual income for every household. These savings could not be coming at a more crucial time. Most national economies will need the power of self-service technologies if they are to avoid serious economic problems stemming from significant growth in the number of retirees, a situation that will be particularly acute in Europe, Japan, and the United States. In the United States, for example, the number of retirees for every 1,000 working age adults is projected to grow from 213 today to 346 by 2030. For Social Security recipients in 2030 to not see a decline in their inflation-adjusted payments without workers seeing a decline in their after-tax incomes, economic productivity will have to increase by 62 percent. Unfortunately, the Social Security Administration estimates productivity will grow just 40 percent. As a result, in 2030, either worker incomes after Social Security taxes are deducted will be significantly lower, or Social Security benefits will be lower, or both. Self-service technologies promise to be a major source of needed productivity growth, enabling the United States, Japan, Europe, and other nations facing demographic challenges to realize such growth without reductions in wages or benefits. But these benefits will not automatically occur unless the right policies are in place and the wrong ones are avoided. First, governments should avoid putting in place restrictions on self-service business models and processes. This means that policymakers must resist the efforts of special interest groups that press for restrictions in technology to protect their economic or social interests at the expense of the average citizen. Second, where appropriate, governments should proactively promote self-service delivery of government services. For example, governments should pass along to citizens the savings from using lower-cost self-service options. Governments should also help create a climate conducive to expansion of self-service technologies. This means that government should support the development and deployment of technologies that enable self-service, like broadband, electronic IDs, and mobile payment systems. In the United States in particular, Congress should increase the minimum wage thereby providing firms with more incentive to invest in self-service technology, while at the same time helping to boost the incomes of low income Americans. In addition, Congress should establish an academic Center of Excellence to develop best practices for accessible design for self-service technology. Finally, we recommend that policymakers establish stronger safety nets for workers adversely affected by technological change so that the workforce can more easily adapt to a rapidly changing economy. Self-service technology offers a broad set of benefits to consumers and businesses and has the potential to contribute even more to our national prosperity and quality of life. While self-service technology is widespread, it is still relatively new and will only continue to improve in quality over time. However, policymakers must avoid enacting policies to restrict self-service while at the same time putting in place appropriate policies to stimulate the self-service economy to realize these benefits.
Download or read book The Experience Economy written by B. Joseph Pine and published by Harvard Business Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.
Download or read book Getting Multi Channel Distribution Right written by Kusum L. Ailawadi and published by John Wiley & Sons. This book was released on 2020-04-14 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Getting Multi-Channel Distribution Right provides a comprehensive treatment of modern distribution strategy that is analytically solid, clearly written, and relevant for managers as well as MBA and executive MBA students, and the professors who train them. It covers concepts, metrics, tools, and strategic frameworks for managing distribution in physical and digital channels. Focusing on the challenges of managing multiple channels of distribution in an evolving marketplace—rather than the process of designing a distribution channel from scratch—it leans more heavily on metrics and tools and incorporates perspectives from academic research, as well as in-depth case studies from marketing and general management practice. Introduces an organizing framework of pull and push marketing for how suppliers work together with their channel partners. Integrates across physical and digital, independent and company-owned, routes to market. Maps the functions of traditional and newer intermediaries in the channel ecosystem and identifies the root causes of conflict between them. Provides tools and frameworks for how much distribution coverage is required and where. Shows how product line, pricing, trade promotions, and other channel incentives can help to coordinate multiple channels and manage conflict. Illustrates how push and pull metrics can be combined into valuable dashboards for identifying positive feedback opportunities and sustaining the channel partnership. With the help of Getting Multi-Channel Distribution Right you’ll discover how to successfully develop, execute, and adapt distribution strategy to the evolving marketplace.
Download or read book The Fourth Industrial Revolution written by Klaus Schwab and published by Currency. This book was released on 2017-01-03 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress.
Download or read book A Genealogy of Self Interest in Economics written by Susumu Egashira and published by Springer Nature. This book was released on 2021-01-29 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to describe the entire developmental history of the human aspects of economics. The issue of “self-interest” is discussed throughout, from pre-Adam Smith to contemporary neuroeconomics, representing a unique contribution to economics. Though the notion of self-interest has been interpreted in several ways by various schools of economics and economists since Smith first placed it at the heart of the field, this is the first book to focus on this important but overlooked topic. Traditionally, economic theory has presupposed that the core of human behavior is self-interest. Nevertheless, some economists, e.g. recent behavioral economists, have cast doubt on this “self-interested” explanation. Further, though many economists have agreed on the central role of self-interest in economic behavior, each economist’s positioning of self-interest in economic theory differs to some degree. This book helps to elucidate the position of self-interest in economic theory. Given its focus, it is a must-read companion, not only on the history of economic thought but also on economic theory. Furthermore, as today’s capitalism is increasingly causing people to wonder just where self-interest lies, it also appeals to general readers.
Download or read book The Economics of Self Employment and Entrepreneurship written by Simon C. Parker and published by Cambridge University Press. This book was released on 2004-02-19 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: As self-employment and entrepreneurship become increasingly important in our modern economies, Simon C. Parker provides a timely, definitive and comprehensive overview of the field. In this book he brings together and assesses the large and disparate literature on these subjects and provides an up-to-date overview of new research findings. Key issues addressed include: the impact of ability, risk, personal characteristics and the macroeconomy on entrepreneurship; issues involved in raising finance for entrepreneurial ventures, with an emphasis on the market failures that can arise as a consequence of asymmetric information; the job creation performance of the self-employed; the growth, innovation and exit behaviour of new ventures and small firms; and the appropriate role for governments interested in promoting self-employment and entrepreneurship. This book will serve as an essential reference guide to researchers, students and teachers of entrepreneurship in economics, business and management and other related disciplines.
Download or read book Return to Order written by John Horvat and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Join the conversation about America’s RETURN TO ORDER America is at a crossroads. Historically, we are a nation of fair, hard working achievers. But since the mid 1960’s our country has experienced a gradual demise. Economically, we’re bogged down in multi-trillion dollar deficits, economic crises and financial crashes. Politically, we’re stuck in polarization and social strife that makes it hard to get anything done. Morally, we’ve hit rock bottom with the breakdown of our moral codes. Fueled by distrust and egoism we are at a point in our history where we lack faith in government, leaders, institutions, corporations, even fellow citizens. There’s a growing sense of alarm, confusion and frustration at seeing our beloved nation, the greatest temporal power ever, spin out of control. That’s why we have started a serious conversation about a RETURN TO ORDER. We need to study and discuss the deepest root causes of our crisis. We need to make changes that will improve our lives and save our nation. Please join the conversation.
Download or read book Economic Series written by and published by . This book was released on 1943 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt:
