Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.
Download or read book The Screen Strong Solution written by Melanie Hempe and published by . This book was released on 2019-05-16 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Yesterday, our kids were dressing up in princess costumes and tracking mud in the house. Today, they are lost in a virtual world, obsessed with video games, social media, and smartphones. As a result, kids are getting hurt. They have become more stressed, anxious, and depressed. And families are being pulled apart. But it's not too late to win back your kids. In "The Screen Strong Solution," you will learn how to free your child from screen addiction and obsession. Based on scientific research and authentic experiences, Melanie Hempe, RN by trade and mother of four, lays out the step-by-step game plan you'll need to reclaim your kids and reconnect your family. You'll learn why your child craves screen time, what building blocks are necessary for healthy development, how to nurture the most important relationships in your child's life, and how to replace the digital world with the real one. Today is the day to rethink the screens in your home, reclaim your kids, and reconnect your family.
Download or read book Being and the Screen written by Stephane Vial and published by MIT Press. This book was released on 2019-11-12 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: How digital technology is profoundly renewing our sense of what is real and how we perceive. Digital technologies are not just tools; they are structures of perception. They determine the way in which the world appears to us. For nearly half a century, technology has provided us with perceptions coming from an unknown world. The digital beings that emerge from our screens and our interfaces disrupt the notion of what we experience as real, thereby leading us to relearn how to perceive. In Being and the Screen, Stéphane Vial provides a philosophical analysis of technology in general, and of digital technologies in particular, that relies on the observation of experience (phenomenology) and the history of technology (epistemology). He explains that technology is no longer separate from ourselves—if it ever was. Rather, we are as much a part of the machine as the machine is part of us. Vial argues that the so-called difference between the real and the virtual does not exist and never has. We are living in a hybrid environment—which is both digital and nondigital, online and offline. With this book, Vial endows philosophical meaning to what we experience daily in our digital age. In A Short Treatise on Design, Vial offers a concise introduction to the discipline of design—not a history book, but a book built of philosophical problems, developing a theory of the effect of design. This book is published with the support of the University of Nîmes, France.
Download or read book Trauma Cinema written by Janet Walker and published by Univ of California Press. This book was released on 2005-04-18 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Trauma Cinema' focuses on a new breed of documentary films that adopt catastrophe as their subject matter & trauma as their aesthetic. Walker uses incest & the Holocaust as a double thematic focus & fiction films as a point of comparison.
Download or read book Photoplay written by and published by . This book was released on 1923 with total page 670 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Screen to Screen Selling How to Increase Sales Productivity and Customer Experience with the Latest Technology written by Doug Devitre and published by McGraw Hill Professional. This book was released on 2015-10-30 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Screen to Screen Selling is one of the most powerful tools you will ever use. It’s on your desktop, your laptop, your tablet, and your smartphone. It puts face-to-face accessibility at your fingertips, delivers high impact at a low cost, and opens up a whole new world of sales possibilities. From remote business meetings to long-distance presentations to live customer feeds, screen-to-screen is where it’s at. And since it works on multiple platforms, it’s wherever you want to go. That’s the power of Screen to Screen Selling, a game-changing step-by-step guide that shows you how to: INCREASE SALES by reaching out to customers anywhere in the world BOOST PRODUCTIVITY by making every meeting count, getting every worker on board, and keeping every customer engaged IMPROVE PERFORMANCE by using visual aids in your screen-to-screen meetings, presentations, and conversations ENHANCE CUSTOMER EXPERIENCE by delivering the kind of personal, one-on-one service they won’t find anywhere else Filled with money-saving tips, time-saving strategies, and practical tech-smart solutions to all your business needs, screen to screen selling is the perfect go-to guide for making person-to-person connections that really count—and really pay off. If the success of your business depends upon your ability to communicate, influence, persuade, or present ideas that solve problems, you need to harness the power of screen to screen technology to help you get the job done—faster, more efficiently, and more affordably. This essential user’s guide provides all the information you need to access and implement the best digital and online tools available for conducting remote meetings, sales presentations, training sessions, and much more. Screen to Screen Selling will show you how to: Boost sales, performance, and customer experience—without being physically present Choose the right technology for the right job and the right budget Prepare the best visuals for every transaction, every client, every time you connect Find the highest-rated apps, software, and online services—at the lowest price possible Visually demonstrate value that only you can provide—in a way that makes you stand out from the competition Conduct meetings, train employees, coach teams, and give presentations that captivate audiences—and seal the deal every time Jam-packed with field-tested strategies, user-friendly tips, and market-ready solutions, this comprehensive guide will help you reduce your costs, manage your time, expand your customer base, and run your meetings more efficiently—even if you can’t be there in person. You’ll find revealing case studies of successful screen-to-screen sellers, as well as valuable presentation tools, security tips, and other online resources. As a bonus, the book includes a selection of links to screen-to-screen tutorials, webinars, checklists, and presentation slides—so you can access the information across multiple devices in multiple ways. These simple but powerful techniques can be applied to virtually any industry. Even if your primary responsibility isn’t sales, you can use this innovative technology to make better decisions, stronger connections, and more new contacts than ever before. It’s the picture-perfect way to sell your vision. Coast to coast. Person to person. Screen to screen. Doug Devitre is the founder of Doug Devitre International, Inc. He was inducted into the National Association of Realtors Business Specialties Hall of Fame, awarded Entrepreneur of the Year from University of Missouri-Columbia, and bestowed the top honor of Certified Speaking Professional Designation by the National Speakers Association.
Download or read book The Art of Screen Time written by Anya Kamenetz and published by PublicAffairs. This book was released on 2018-01-30 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally: an evidence-based, reassuring guide to what to do about kids and screens, from video games to social media. Today's babies often make their debut on social media with the very first sonogram. They begin interacting with screens at around four months old. But is this good news or bad news? A wonderful opportunity to connect around the world? Or the first step in creating a generation of addled screen zombies? Many have been quick to declare this the dawn of a neurological and emotional crisis, but solid science on the subject is surprisingly hard to come by. In The Art of Screen Time, Anya Kamenetz -- an expert on education and technology, as well as a mother of two young children -- takes a refreshingly practical look at the subject. Surveying hundreds of fellow parents on their practices and ideas, and cutting through a thicket of inconclusive studies and overblown claims, she hones a simple message, a riff on Michael Pollan's well-known "food rules": Enjoy Screens. Not too much. Mostly with others. This brief but powerful dictum forms the backbone of a philosophy that will help parents moderate technology in their children's lives, curb their own anxiety, and create room for a happy, healthy family life with and without screens.
Download or read book S A Pictorical written by and published by . This book was released on 1923 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Proceedings written by National Research Council (U.S.). Highway Research Board and published by . This book was released on 1928 with total page 964 pages. Available in PDF, EPUB and Kindle. Book excerpt: Report for 1922 includes a summarized account of preliminary and organization meetings in 1919,1920 and 1921.
Download or read book A Guide to Assessments That Work written by John Hunsley and published by Oxford University Press. This book was released on 2008 with total page 697 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This volume addresses the assessment of the most commonly encountered disorders or conditions among adults, older adults, and couples. Evidence-based strategies and instruments for assessing mood disorders, anxiety disorders, couple distress and sexual problems, health-related problems, and many other conditions are covered in depth. With a focus throughout on assessment instruments that are feasable, psychometrically sound, and useful for typical clinical practice, a rating system has been designed to provide evaluations of a measure's norms, reliability, validity, and clinical utility. Standardized tables summarize this information in each chapter, providing essential information on the most scientifically sound tools available for a range of assessment needs."--BOOK JACKET.
Download or read book Beyond the Screen written by Marta Braun and published by Indiana University Press. This book was released on 2012-08-22 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: This scholarly anthology presents a new framework for understanding early cinema through its usage outside the realm of entertainment. From its earliest origins until the beginning of the twentieth century, cinema provided widespread access to remote parts of the globe and immediate reports on important events. Reaching beyond the nickelodeon theatres, cinema became part of numerous institutions, from churches and schools to department stores and charitable organizations. Then, in 1915, the Supreme Court declared moviemaking a “busines, pure and simple,” entrenching the film industry’s role as a producer of “harmless entertainment.” In Beyond the Screen, contributors shed light on how pre-1915 cinema defined itself through institutional interconnections and publics interested in science, education, religious uplift, labor organizing, and more.
Download or read book The Logical Alien written by Sofia Miguens and published by Harvard University Press. This book was released on 2020-01-14 with total page 1081 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A remarkable book capable of reshaping what one takes philosophy to be.” —Cora Diamond, Kenan Professor of Philosophy Emerita, University of Virginia Could there be a logical alien—a being whose ways of talking, inferring, and contradicting exhibit an entirely different logical shape than ours, yet who nonetheless is thinking? Could someone, contrary to the most basic rules of logic, think that two contradictory statements are both true at the same time? Such questions may seem outlandish, but they serve to highlight a fundamental philosophical question: is our logical form of thought merely one among many, or must it be the form of thought as such? From Descartes and Kant to Frege and Wittgenstein, philosophers have wrestled with variants of this question, and with a range of competing answers. A seminal 1991 paper, James Conant’s “The Search for Logically Alien Thought,” placed that question at the forefront of contemporary philosophical inquiry. The Logical Alien, edited by Sofia Miguens, gathers Conant’s original article with reflections on it by eight distinguished philosophers—Jocelyn Benoist, Matthew Boyle, Martin Gustafsson, Arata Hamawaki, Adrian Moore, Barry Stroud, Peter Sullivan, and Charles Travis. Conant follows with a wide-ranging response that places the philosophical discussion in historical context, critiques his original paper, addresses the exegetical and systematic issues raised by others, and presents an alternative account. The Logical Alien challenges contemporary conceptions of how logical and philosophical form must each relate to their content. This monumental volume offers the possibility of a new direction in philosophy.
Download or read book Your Stone Age Brain in the Screen Age written by Richard E. Cytowic and published by MIT Press. This book was released on 2024-10-01 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: An award-winning neurologist on the Stone-Age roots of our screen addictions, and what to do about them. The human brain hasn’t changed much since the Stone Age, let alone in the mere thirty years of the Screen Age. That’s why, according to neurologist Richard Cytowic—who, Oliver Sacks observed, “changed the way we think of the human brain”—our brains are so poorly equipped to resist the incursions of Big Tech: They are programmed for the wildly different needs of a prehistoric world. In Your Stone Age Brain in the Screen Age, Cytowic explains exactly how this programming works—from the brain’s point of view. What he reveals in this book shows why we are easily addicted to screen devices; why young, developing brains are particularly vulnerable; why we need silence; and what we can do to push back. In the engaging storytelling style of his popular TED Talk, Cytowic draws an easily comprehensible picture of the Stone Age brain’s workings—the function of neurotransmitters like dopamine in basic instincts for survival such as desire and reward; the role of comparison in emotion, and emotion in competition; and, most significantly, the orienting reflex, one of the unconscious circuits that automatically focus, shift, and sustain attention. Given this picture, the nature of our susceptibility to digital devices becomes clear, along with the possibility of how to break their spell. Full of practical actions that we can start taking right away, Your Stone Age Brain in the Screen Age offers compelling evidence that we can change the way we use technology, resist its addictive power over us, and take back the control we have lost.
Download or read book Bulletin written by University of Missouri--Columbia. Agricultural Experiment Station and published by . This book was released on 1912 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Cinema and Its Shadow written by Alice Maurice and published by U of Minnesota Press. This book was released on 2013-03-15 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Cinema and Its Shadow argues that race has defined the cinematic apparatus since the earliest motion pictures, especially at times of technological transition. In particular, this work explores how racial difference became central to the resolving of cinematic problems: the stationary camera, narrative form, realism, the synchronization of image and sound, and, perhaps most fundamentally, the immaterial image—the cinema’s “shadow,” which figures both the material reality of the screen image and its racist past. Discussing early “race subjects,” Alice Maurice demonstrates that these films influenced cinematic narrative in lasting ways by helping to determine the relation between stillness and motion, spectacle and narrative drive. The book examines how motion picture technology related to race, embodiment, and authenticity at specific junctures in cinema’s development, including the advent of narratives, feature films, and sound. In close readings of such films as The Cheat, Shadows, and Hallelujah!, Maurice reveals how the rhetoric of race repeatedly embodies film technology, endowing it with a powerful mix of authenticity and magic. In this way, the racialized subject became the perfect medium for showing off, shoring up, and reintroducing the cinematic apparatus at various points in the history of American film. Moving beyond analyzing race in purely thematic or ideological terms, Maurice traces how it shaped the formal and technological means of the cinema.
Download or read book Mining American written by and published by . This book was released on 1906 with total page 742 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book An Introduction to Epistemology Second Edition written by Jack S. Crumley II and published by Broadview Press. This book was released on 2009-07-30 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Jack Crumley’s An Introduction to Epistemology strikes a balance between the many issues that engage contemporary epistemologists and the contributions of the major historical figures. He shows not only how philosophers such as Descartes, Hume, Locke, Berkeley, and Kant foreground the contemporary debates, but also why they deserve consideration on their own terms. A substantial revision of the first edition, the second edition is even more accessible to students. The new edition includes recent work on contextualism, evidentialism, externalism and internalism, and perceptual realism; as well, the chapter on coherence theory is substantially revised, reflecting recent developments in that area. New to this second edition is a chapter on feminist epistemology, which includes discussions of major positions and themes, such as feminist empiricism, feminist standpoint epistemology, postmodern epistemology, and feminist critiques of objectivity. It presents the important contributions of philosophers such as Sandra Harding, Helen Longino, Genevieve Lloyd, and others. Each chapter ends with a list of study questions and readings for further study.
