Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.
Download or read book Trauma Cinema written by Janet Walker and published by Univ of California Press. This book was released on 2023-11-10 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trauma Cinema focuses on a new breed of documentary films and videos that adopt catastrophe as their subject matter and trauma as their aesthetic. Incorporating oral testimony, home-movie footage, and documentary reenactment, these documentaries express the havoc trauma wreaks on history and memory. Janet Walker uses incest and the Holocaust as a double thematic focus and fiction films as a point of comparison. Her astute and original examination considers the Hollywood classic Kings Row and the television movie Sybil in relation to vanguard nonfiction works, including Errol Morris's Mr. Death, Lynn Hershman's video diaries, and the chilling genealogy of incest, Just, Melvin. Both incest and the Holocaust have also been featured in contemporary psychological literature on trauma and memory. The author employs theories of post traumatic stress disorder and histories of the so-called memory wars to illuminate the amnesias, fantasies, and mistakes in memory that must be taken into account, along with corroborated evidence, if we are to understand how personal and public historical meaning is made. Janet Walker’s engrossing narrative demonstrates that the past does not come down to us purely and simply through eyewitness accounts and tangible artifacts. Her incisive analysis exposes the frailty of memory in the face of disquieting events while her joint consideration of trauma cinema and psychological theorizing radically reconstructs the roadblocks at the intersection of catastrophe, memory, and historical representation.
Download or read book The Screen Strong Solution written by Melanie Hempe and published by . This book was released on 2019-05-16 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Yesterday, our kids were dressing up in princess costumes and tracking mud in the house. Today, they are lost in a virtual world, obsessed with video games, social media, and smartphones. As a result, kids are getting hurt. They have become more stressed, anxious, and depressed. And families are being pulled apart. But it's not too late to win back your kids. In "The Screen Strong Solution," you will learn how to free your child from screen addiction and obsession. Based on scientific research and authentic experiences, Melanie Hempe, RN by trade and mother of four, lays out the step-by-step game plan you'll need to reclaim your kids and reconnect your family. You'll learn why your child craves screen time, what building blocks are necessary for healthy development, how to nurture the most important relationships in your child's life, and how to replace the digital world with the real one. Today is the day to rethink the screens in your home, reclaim your kids, and reconnect your family.
Download or read book Photoplay written by and published by . This book was released on 1923 with total page 670 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Being and the Screen written by Stephane Vial and published by MIT Press. This book was released on 2019-11-12 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: How digital technology is profoundly renewing our sense of what is real and how we perceive. Digital technologies are not just tools; they are structures of perception. They determine the way in which the world appears to us. For nearly half a century, technology has provided us with perceptions coming from an unknown world. The digital beings that emerge from our screens and our interfaces disrupt the notion of what we experience as real, thereby leading us to relearn how to perceive. In Being and the Screen, Stéphane Vial provides a philosophical analysis of technology in general, and of digital technologies in particular, that relies on the observation of experience (phenomenology) and the history of technology (epistemology). He explains that technology is no longer separate from ourselves—if it ever was. Rather, we are as much a part of the machine as the machine is part of us. Vial argues that the so-called difference between the real and the virtual does not exist and never has. We are living in a hybrid environment—which is both digital and nondigital, online and offline. With this book, Vial endows philosophical meaning to what we experience daily in our digital age. In A Short Treatise on Design, Vial offers a concise introduction to the discipline of design—not a history book, but a book built of philosophical problems, developing a theory of the effect of design. This book is published with the support of the University of Nîmes, France.
Download or read book Screen to Screen Selling How to Increase Sales Productivity and Customer Experience with the Latest Technology written by Doug Devitre and published by McGraw Hill Professional. This book was released on 2015-10-30 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Screen to Screen Selling is one of the most powerful tools you will ever use. It’s on your desktop, your laptop, your tablet, and your smartphone. It puts face-to-face accessibility at your fingertips, delivers high impact at a low cost, and opens up a whole new world of sales possibilities. From remote business meetings to long-distance presentations to live customer feeds, screen-to-screen is where it’s at. And since it works on multiple platforms, it’s wherever you want to go. That’s the power of Screen to Screen Selling, a game-changing step-by-step guide that shows you how to: INCREASE SALES by reaching out to customers anywhere in the world BOOST PRODUCTIVITY by making every meeting count, getting every worker on board, and keeping every customer engaged IMPROVE PERFORMANCE by using visual aids in your screen-to-screen meetings, presentations, and conversations ENHANCE CUSTOMER EXPERIENCE by delivering the kind of personal, one-on-one service they won’t find anywhere else Filled with money-saving tips, time-saving strategies, and practical tech-smart solutions to all your business needs, screen to screen selling is the perfect go-to guide for making person-to-person connections that really count—and really pay off. If the success of your business depends upon your ability to communicate, influence, persuade, or present ideas that solve problems, you need to harness the power of screen to screen technology to help you get the job done—faster, more efficiently, and more affordably. This essential user’s guide provides all the information you need to access and implement the best digital and online tools available for conducting remote meetings, sales presentations, training sessions, and much more. Screen to Screen Selling will show you how to: Boost sales, performance, and customer experience—without being physically present Choose the right technology for the right job and the right budget Prepare the best visuals for every transaction, every client, every time you connect Find the highest-rated apps, software, and online services—at the lowest price possible Visually demonstrate value that only you can provide—in a way that makes you stand out from the competition Conduct meetings, train employees, coach teams, and give presentations that captivate audiences—and seal the deal every time Jam-packed with field-tested strategies, user-friendly tips, and market-ready solutions, this comprehensive guide will help you reduce your costs, manage your time, expand your customer base, and run your meetings more efficiently—even if you can’t be there in person. You’ll find revealing case studies of successful screen-to-screen sellers, as well as valuable presentation tools, security tips, and other online resources. As a bonus, the book includes a selection of links to screen-to-screen tutorials, webinars, checklists, and presentation slides—so you can access the information across multiple devices in multiple ways. These simple but powerful techniques can be applied to virtually any industry. Even if your primary responsibility isn’t sales, you can use this innovative technology to make better decisions, stronger connections, and more new contacts than ever before. It’s the picture-perfect way to sell your vision. Coast to coast. Person to person. Screen to screen. Doug Devitre is the founder of Doug Devitre International, Inc. He was inducted into the National Association of Realtors Business Specialties Hall of Fame, awarded Entrepreneur of the Year from University of Missouri-Columbia, and bestowed the top honor of Certified Speaking Professional Designation by the National Speakers Association.
Download or read book S A Pictorical written by and published by . This book was released on 1923 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Proceedings written by National Research Council (U.S.). Highway Research Board and published by . This book was released on 1928 with total page 964 pages. Available in PDF, EPUB and Kindle. Book excerpt: Report for 1922 includes a summarized account of preliminary and organization meetings in 1919,1920 and 1921.
Download or read book Jung and Film written by Christopher Hauke and published by Routledge. This book was released on 2021-12-16 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jung and Film brings together some of the best new writing from both sides of the Atlantic, introducing the use of Jungian ideas in film analyis. Illustrated with examinations of seminal films including Pulp Fiction, Blade Runner, and 2001 - A Space Odyssey, Chris Hauke and Ian Alister, along with an excellent array of contributors, look at how Jungian ideas can help us understand films and the genres to which they belong. The book also includes a glossary to help readers with Jungian terminology. Taking a fresh look at an ever-changing medium, Jung and Film is essential reading for academics and students of analytical psychology, as well as film, media and cultural studies.
Download or read book The story of the films written by Joseph Patrick Kennedy and published by . This book was released on 1927 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Human Computer Interaction INTERACT 2013 written by Paula Kotzé and published by Springer. This book was released on 2013-07-30 with total page 817 pages. Available in PDF, EPUB and Kindle. Book excerpt: The four-volume set LNCS 8117-8120 constitutes the refereed proceedings of the 14th IFIP TC13 International Conference on Human-Computer Interaction, INTERACT 2013, held in Cape Town, South Africa, in September 2013. The 55 papers included in the second volume are organized in topical sections on E-input/output devices (e-readers, whiteboards), facilitating social behaviour and collaboration, gaze-enabled interaction design, gesture and tactile user interfaces, gesture-based user interface design and interaction, health/medical devices, humans and robots, human-work interaction design, interface layout and data entry, learning and knowledge-sharing, learning tools, learning contexts, managing the UX, mobile interaction design, and mobile phone applications.
Download or read book Bulletin written by University of Missouri--Columbia. Agricultural Experiment Station and published by . This book was released on 1912 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Cinema Dreams Its Rivals written by Paul Young and published by U of Minnesota Press. This book was released on with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hollywood's reaction to it's media rivals throughout the history of cinema in America.
Download or read book Acta Radiologica written by and published by . This book was released on 1925 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Beyond the Screen written by Marta Braun and published by Indiana University Press. This book was released on 2012-08-22 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: This scholarly anthology presents a new framework for understanding early cinema through its usage outside the realm of entertainment. From its earliest origins until the beginning of the twentieth century, cinema provided widespread access to remote parts of the globe and immediate reports on important events. Reaching beyond the nickelodeon theatres, cinema became part of numerous institutions, from churches and schools to department stores and charitable organizations. Then, in 1915, the Supreme Court declared moviemaking a “busines, pure and simple,” entrenching the film industry’s role as a producer of “harmless entertainment.” In Beyond the Screen, contributors shed light on how pre-1915 cinema defined itself through institutional interconnections and publics interested in science, education, religious uplift, labor organizing, and more.
Download or read book Reclaiming the Archive written by Vicki Callahan and published by Wayne State University Press. This book was released on 2010-04-15 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scholars of film history and feminist studies will appreciate the breadth of work in this volume.
Download or read book Atat rk on Screen written by Enis Dinç and published by Bloomsbury Publishing. This book was released on 2020-04-16 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mustafa Kemal Atatürk was not widely known when he led the national resistance movement in Anatolia in 1919. However, the effort and attention that his government devoted to the creation of his public image gradually turned him into a superhuman figure in the eyes of many. Film played a crucial role in the creation and dissemination of this image and helped Atatürk to advance his project of building a new “imagined community” of the Turkish nation. But despite the impact of film and film-making on the political and cultural life of Early Republican Turkey, there is almost no research that has analysed this footage. Atatürk on Screen uncovers various film archives to reveal the significant, albeit paradoxical, role of film during this period. Enis Dinç shows that while film-making was crucial for the creation of Atatürk's public image and the presentation of Turkey's new modern image to the world, it also posed risks as it could be re-used, re-edited and re-framed for the purposes of counter-propaganda. The main analysis in the book is of the film footage itself, including rare contemporary cinematic sources which have never received comprehensive analysis before. The book also makes use of other primary sources such as letters, memoirs, newspapers, reports, newsletters and production files, providing readers with a multi-layered account of the period.
