Download or read book Introducing SAP S 4HANA Service written by Noboru Ota and published by . This book was released on 2021 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: See how SAP has combined the best parts of SAP ERP and SAP CRM to create service management with SAP S/4HANA! --

Download or read book SAP Service Management written by Mike Piehl and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the follow up to my first book on the successful implementation of SAP Service Management. This guide picks up where my first book left off. It begins to cover even more of the Service Management Configuration. It also includes several new scenarios including:* Third Party Repairs (without Warranty Claims)* Variant Configuration for Service ManagementThis guide will give you the tools you need to move beyond the initial implementation, and into the realm of advanced service management.

Download or read book SAP CRM Technical Principles and Programming written by Stephen Johannes and published by SAP PRESS. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Calling all developers and consultants: build the best SAP CRM system you can with this essential, one-stop guide!

Download or read book SAP CRM Middleware Optimization Guide written by Juliane Bode and published by SAP PRESS. This book was released on 2007 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even complete system freezes - using this comprehensive book, based on the extensive experience of SAP Active Global Support. You'll learn the basics of data processing in the Middleware (input processing, validation, output processing) and get concrete troubleshooting advice. Plus, uncover a vast array of optimization options for all critical parts of the Middleware, as well as practical instruction on how to avoid system freezes and on how to handle those freezes once they've occurred. Based on CRM Release 5.0, this book is also highly useful for those still working with the older Release 4.0. In addition, wherever possible, the authors also provide you with sneak previews of the upcoming release 6.0 as well. Highlights Include: * Input processing and validation * Output processing * BDoc modelling and storage * Groupware integration * Exchanging your own data * Replication & Realignment * XML * Reorganizing the Middleware * Mass changes * Roadmaps for analyzing the Middleware

Download or read book SAP CRM written by Chandrakant Agarwal and published by SAP PRESS. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.

Download or read book SAP Service Management written by Mike Piehl and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Now, you might be wondering why someone would write yet another book on SAP. Well, when I looked at the market, and read through the Plant Maintenance book, I realized there was a gap in the material. There was very little material that talked about Service Management. While there is a lot of overlap between SM and PM, there is a lot of additional integration that happens between sales and distribution that isn't really covered in any of the books I've found.This book is both how to manual and a reference guide. The idea is that the initial sections of the book will provide you with a quick start guide to implementing service management. Then I provide a walk through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. It will guide you through the configuration in all of the following areas:* Service Orders* Service Notifications* Repair Sales Orders* Technical Objects* as well as the all the integrations points within those areas.It even includes bonus material for dealing with third party service.This is THE comprehensive guide to SAP Service Management configuration.

Download or read book SAP Billing and Revenue Innovation Management written by Chaitanaya Desai and published by SAP PRESS. This book was released on 2019 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're upgrading an existing billing system or moving to a subscription- or consumption-based model, SAP BRIM is ready--and here's is your guide! From subscription order management and charging to invoicing and contract accounting, get step-by-step instructions for each piece of the billing puzzle. For setup, execution, or analytics, follow a continuous case study through each billing process. With this book, join the future of billing! a. End-to-End Billing Learn the what and the why of SAP BRIM, and then master the how! Charging, invoicing, contract accounts receivable and payable, and subscription order management--see how to streamline billing with the SAP BRIM solutions. b. Configuration and Functionality Set up and use SAP BRIM tools: Subscription Order Management, SAP Convergent Charging, SAP Convergent Invoicing, FI-CA, and more. Implement them individually or as part of an integrated landscape. c. SAP BRIM in Action Meet Martex Corp., a fictional telecommunications case study and your guide through the SAP BRIM suite. Follow its path to subscription-based billing and learn from billing industry best practices! 1) SAP Billing and Revenue Innovation Management 2) Subscription order management 3) SAP Convergent Charging 4) SAP Convergent Invoicing 5) Contracts accounting (FI-CA) 6) SAP Convergent Mediation 7) Reporting and analytics 8) Implementation 9) Project management

Download or read book Business Process Integration with SAP ERP written by Simha Magal and published by . This book was released on 2013-10-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed for use as both a reference guide and a conceptual resource for professionals working with and around SAP ERP. This material approaches real-world SAP topics using an integrated process perspective of the firm. Each process is discussed within the context of its execution across functional areas in the company. Professionals will gain a deep appreciation for the role of SAP ERP systems in efficiently managing processes from multiple functional perspectives. -- Foundational ERP concepts for end users & project teams -- Digital learning of core principles and techniques related to integrated business process execution -- Real-World examples of SAP ERP "in action" -- Self-Guided tutorials for critical SAP transactions in each process -- Definitions and contextual explanation of key terms and concepts in SAP ERP Table of Contents 1. Introduction to Business Processes 2. Introduction to Enterprise Systems 3. Introduction to Accounting 4. The Procurement Process 5. The Fulfillment Process 6. The Production Process 7. Inventory and Warehouse Management Processes 8. The Material Planning Process 9. Integrated End-to-End Processes 10. Global Bike Inc. Company History 11. Key Terms & Definitions

Download or read book IT Service Management in SAP Solution Manager written by Nathan Williams and published by SAP PRESS. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stay ahead of the curve with IT Service Management (ITSM)! This comprehensive guide provides everything youll need to work effectively with the latest versions of ChaRM and Application Incident Management (the new Service Desk).

Download or read book SAP Enterprise Asset Management written by Karl Liebstückel and published by SAP PRESS. This book was released on 2008 with total page 551 pages. Available in PDF, EPUB and Kindle. Book excerpt: This must-have resource for learning the ins-and-outs of SAP Enterprise Asset Management (EAM) teaches you how to successfully structure your technical systems and business processes in plant maintenance using SAP EAM. All of the essential customizing settings and processes, from refurbishment to condition-based maintenance are covered. You'll explore the existing interfaces to other enterprises, learn about reporting options, and understand how to use new technologies, such as Mobile Asset Management (MAM), the Portal, or RFID. In addition, an entire chapter is dedicated to the success and risk factors of implementation projects, along with suggestions on how you can improve your system's usability. Throughout the book you'll find practical, real-life tips for customizing your daily EAM operations in SAP ERP 6.0.

Download or read book SAP Event Management Still SAP s Best Kept Secret written by Kevin Wilson and published by GeniePress. This book was released on 2016-06-01 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt: SAP EM is SAP's standard solution for monitoring business process status and providing proactive exception management. Five years after the first edition, we now unveil far more details than before. In particular, we now include new chapters covering SAP Transportation Management and SAP Global Trade Services and their use of SAP EM and Operational Management. In addition, we also cover the new SAP EM releases all the way up to Release 9.2, which is in ramp up at the time of publication. We discuss SAP EM with HANA and even bring Fiori in to the discussion. Many tips, tricks and sample code are found throughout the book. We have also greatly spruced up the additional information chapter, which is now a "must have" for any SAP EM consultant or developer to use as a reference guide. The complete IMG, together with verified transactions, are listed in this chapter. If you want to see how to call the SAP EM web service using an ABAP proxy, then check out the section under "development stuff."

Download or read book Learn SAP CRM Service written by Innoware Pjp and published by Independently Published. This book was released on 2023-03-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn SAP CRM Service The SAP CRM Service module enables companies to manage customer inquiries, complaints, and service requests in a centralized and efficient manner. The module provides functionality for managing service orders, contracts, warranties, and service level agreements (SLAs), as well as tracking customer interactions and service history. The book covers the following: 1. Introduction 1.1 Overview of SAP CRM Service Module 1.2 Importance of learning SAP CRM Service Module 1.3 Brief history of SAP CRM Service Module 2. Setting Up SAP CRM Service Module 2.1 Installation and configuration of SAP CRM Service Module 2.2 User roles and authorizations 2.3 Integration of SAP CRM Service with other SAP modules 3. SAP CRM Service Features 3.1 Case management 3.2 Service order management 3.3 Contract management 3.4 Installed base management 3.5 Service level agreement (SLA) management 3.6 Service confirmation and billing 3.7 Resource and capacity planning 4. SAP CRM Service Process 4.1 Incident management 4.2 Problem management 4.3 Change management 4.4 Knowledge management 4.5 Service request management 5. SAP CRM Service Analytics and Reporting 5.1 Service level reporting 5.2 Resource utilization reporting 5.3 Customer satisfaction reporting 5.4 Knowledge base reporting 6. SAP CRM Service Management 6.1 Service team management 6.2 Service performance management 6.3 Service contract negotiation and management 6.4 Service billing and pricing 7. Integration of SAP CRM Service with Other SAP Modules 7.1 Integration with SAP CRM Sales Module 7.2 Integration with SAP CRM Marketing Module 7.3 Integration with SAP ERP modules 8. Tips and Tricks for Optimizing the Use of SAP CRM Service Module 8.1 Utilizing customization features 8.2 Utilizing integration features 8.3 Utilizing reporting features 9. Real-World Examples of Successful SAP CRM Service Implementation 9.1 Case studies and success stories 9.2 Best practices and lessons learned 10. SAP CRM Service Training and Certification Programs 10.1 Overview of SAP CRM Service certification exams 10.2 Tips for preparing for SAP CRM Service certification exams 10.3 Career opportunities for SAP CRM Service professionals 11. Latest Trends and Updates in SAP CRM Service 11.1 Emerging trends and updates in SAP CRM Service 11.2 Future predictions for SAP CRM Service

Download or read book Service Parts Planning with SAP SCMTM written by Jörg Thomas Dickersbach and published by Springer. This book was released on 2015-04-21 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focusses on the after sales business and presents the Service Parts Planning (SPP) solution which was developed by SAP in a joint effort with Caterpillar and Ford in order to address the specific planning problems of service parts. The book explains the processes, structures, and functions of this solution and is targeted at decision makers, project members and project managers who are involved in an implementation of SAP Service Parts Planning or for users who want to gain a better understanding of the state of art in spare parts planning and the SAP Service Parts Planning software.

Download or read book Sams Teach Yourself SAP in 24 Hours written by George D. Anderson and published by Sams Publishing. This book was released on 2011-05-24 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thoroughly Updated and Expanded! Includes New Coverage on Cloud Computing for SAP! In just 24 sessions of one hour or less, you’ll master the latest updates on SAP, and discover how to succeed with it in real business and technical environments! Using this book’s straightforward, step-by-step approach, you’ll learn through practical hands-on examples and case studies based on SAP’s free demonstration software. Each lesson builds on what you’ve already learned, giving you a strong real-world foundation with both the business and technical sides of SAP. Leading SAP architect and consultant George Anderson starts with the absolute basics...thoroughly covers core business, reporting, and administration tasks...and takes you all the way to the cutting edge, including how the cloud might be used to support SAP environments. Step-by-Step instructions carefully walk you through the most common SAP tasks. Quizzes and Exercises at the end of each chapter help you test your knowledge. By the Way notes present interesting information related to the discussion. Did You Know? tips offer advice or show you easier ways to perform tasks. Watch Out! cautions alert you to possible problems and give you advice on how to avoid them. Learn how to... Integrate various cloud resources into your current-day SAP environments Understand SAP applications, components, and architecture Obtain and install the trial version of SAP, step by step Use NetWeaver, SAP ERP, the SAP Business Suite, and other SAP applications Select an access method and create user roles and authorizations Customize your user interface for maximum convenience and productivity Transact day-to-day business, including sample sales order transactions, personnel updates, and more Work through complex processes, such as “Order to Cash” Query from SAP and third-party business productivity tools, such as SharePoint Professionally tune, maintain, and monitor SAP systems Plan and build new SAP applications Prepare for SAP projects, including technical upgrades and enhancements Develop your career as a SAP business or technology professional Dr. George W. Anderson, senior architect and SAP Basis Consultant for Microsoft Services, specializes in designing and optimizing mission-critical platforms for SAP and other enterprise applications. He’s passionate about developing architectural patterns and tools capable of enabling the kind of business agility that IT has been promising for years and businesses today need more than ever. A certified SAP technical consultant, PMI PMP, and long-time MCSE, his books include SAP Implementation Unleashed and the popular SAP Planning: Best Practices in Implementation. Category: SAP Covers: SAP User Level: Beginning–Intermediate

Download or read book Plant Maintenance with SAP written by Karl Liebstückel and published by SAP PRESS. This book was released on 2017 with total page 689 pages. Available in PDF, EPUB and Kindle. Book excerpt: Plant maintenance with SAP Enterprise Asset Management (SAP EAM) is more than just a routine checkup. Use this must-have guide to structure your functional locations, capture shift notes and shift reports, and much more. Dive into the technical underpinning of SAP PM, from material and plant maintenance assemblies to linear asset management. Discover best practices and real-world tips make to your SAP PM job easier. a. Best Practices for Your Day-to-Day Duties Harness the power of SAP EAM with real-world best practices and strategies. Discover critical SAP EAM functionality like shift notes, shift reports, and preventative maintenance. b. Specialized Functionality and Framework Master SAP EAM business processes, from planned repairs and refurbishment, to subcontracting, and pool asset management. Map and implement these processes to your specialized requirements with detailed guides to optimize SAP PM daily workload. c. Under-the-Hood Insight Explore technologies both old and new; see how SAP Work Manager, SAP Rounds Manager, SAP Business Client, and SAP HANA can impact your day-to-day with SAP PM.

Download or read book Implementing Employee and Manager Self services in SAP ERP HCM written by Jeremy Masters and published by SAP PRESS. This book was released on 2008-10-01 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: Self-service for employees and managers has received widespread acceptance and is now being used by companies throughout the world. If you are working on or considering an SAP ERP HCM Employee Self-Service (ESS) and Manager Self-Service (MSS) implementation, this is the resource you need. This book is written for HR and IT professionals, project managers, and consultants. It covers the project cycle from design to implementation, beginning with the details of why self-service is important to organizations, how it fits into a service delivery strategy, and how to approach developing a business case. An overview of ESS and MSS is provided along with details on the technical implementation, including the homepage framework, OADP (Object and Data Provider), and the underlying configuration. Self-service fundamentals are also explained, including installation and setup, and a full review of the standard components available in SAP ESS and MSS Business Packages is included. More advanced topics, including delegation, workflow, and security authorizations are covered, and a case study and lessons-learned section provides real-world insights from past experiences.

Download or read book SAP Change and Transport Management written by Armin Kösegi and published by SAP PRESS. This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-new second edition of this global bestseller is an essential foundation for anyone who is part of an R/3 implementation team. SAP R/3 Change and Transport Management focuses on concepts and strategies related to the system landscape, making it an indispensable reference for project leaders, consultants and system administrators. Written by a team of SAP support experts, this book teaches you everything needed to record customizing and development changes to an SAP system SAP R/3 as well as SAP ECC--(mySAP ERP), so you can transport your changes to testing and production environments. You'll help SAP keep pace with your organization's evolving business needs, promoting greater efficiency and flexibility. This brand new edition has been completely revised and significantly extended, with the addition of new chapters on Java transports, Solution Manager, Maintenance, and release upgrades. Highlights include: - Configuration and maintenance of SAP system landscapes - Configuring the TMS - Creating and configuring clients - Managing development and customizing changes - Releasing, exporting and importing change requests - Support Packages and release upgrades - Change Management with the SAP Solution Manager - Java transports with SAP NetWeaver Development Infrastructure - Transport Organizer, Transport Management System, Patch Manager, tp, and more