Download or read book Role of Information Technology in Total Quality Management written by Suby Khanam and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A survey of literature on role of Information Technology for Total Quality Management to enhance the organizational performance was conducted in this study. Online research sources were searched for scholarly works published in this area. Other available sources such as the journals and magazines were also sifted through. Of the papers surfed 50 were found suitable for conducting a detailed literature review. An in depth classification of literature reveals that there are three types of papers on role of IT in TQM namely - research papers, empirical studies and case studies. Papers were classified on the basis of tools and techniques used, time of publication, region and methodology. Largest numbers of paper were published from Asia followed by Europe. The most popular methodology was found to be Empirical studies using Software Packages for Social Science (SPSS), Structural Equation Modeling (SEM) and Electronic Data Interchange (EDI). Time wise analysis of data suggests an increasing trend in the volume of literature on TQM and IT/IS (Information System) over the past one and a half decade. The present study is deemed to help understand how TQM Literature has evolved over time and indicate the direction of research in this potential area.
Download or read book Total Quality In Information Systems And Technology written by Jack Woodall and published by CRC Press. This book was released on 1996-06-18 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Breaking tradition in describing Information Technology (IT), also known as Information Systems (IS), this book sets its sights on educating business and technical personnel at all levels on how to bridge the communication and quality gap between their respective areas. Taking action before preliminary planning has taken place costs money, especially when it involves technology. Learn from the experts the time-saving, action-oriented techniques that disprove the tired, dated mind-set that has until now excluded technology from corporate planning. Properly applied, these techniques will transform your decisions into actions that result in the implementation of innovative technology-on time and within budget. Discover methods of blending the desires of technicians-who want the newest technology, often regardless of cost-with that of the business area, allowing both to work in harmony. Successful methods are illustrated.
Download or read book Total Quality Management in Information Services written by Guy St. Clair and published by London : Bowker-Saur. This book was released on 1997 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows how to apply total quality management principles to library and information services units, with chapters on management practices in the information environment, improving customer care practices, continuous improvement, senior management's role in the total quality plan, and developing and im
Download or read book Total Quality Management written by D.R. Kiran and published by Butterworth-Heinemann. This book was released on 2016-10-28 with total page 582 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations
Download or read book Identification of Total Quality Management Enablers and Information Technology Resources in the Information and Communication Technology Industry written by Suby Khanam and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total quality management (TQM) is an integrated management approach for improving quality products and services that aims to continuously improve the performance of the organization. Adoption of information technology (IT) resources and TQM enablers in the information and communication technology (ICT) industry provides improved customer's services and subsequent enhanced business performances. IT resources are fruitful for TQM to fulfill their customer requirements. In light of this, the objectives of the present study are to identify TQM enablers and IT resources and to apply frequency of occurrence methodology for the identification of them which could benefit the researchers and quality experts in the field. Approach used in study was frequency of occurrence of each TQM enablers and IT resources sorting and arranging them according to their use in the ICT industry. Finding of this study shows that there are 9 TQM enablers and 8 IT resources based on frequency of usage in the current literature review and were treated as major factors. The results of this study will help equip quality experts and managers in TQM implementation in more effective and fruitful way in ICT industries.
Download or read book Total Quality Management written by M.P. Poonia, S.C. Sharma and published by KHANNA PUBLISHING HOUSE. This book was released on with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM), is an integrated approach in satisfying customer needs in totality on continuing basis, through involvement of each and every employee of the organization, making continuous improvement on one side and an appropriate cost effective technology on the other side. It is a management philosophy for professional excellence that too through customer orientation. With the rapid advancement in technology and awareness, the users (customers) have become highly quality conscious and demands quality, reliability and safety in product and service. In view of this, industries need to upgrade their quality continuously. Product and service quality requires managerial, technological and statistical concepts throughout all the major functions of an organization. The concepts like strategic management, competitive bench marking, self–managing teams, getting it right first time, zero defects, employee empowerment are important as a move towards Total Quality Management (TQM). This book provides a fundamental and comprehensive coverage of Total Quality Management (TQM) in simple and easy to understand language. The book is divided in to two parts, Part–I covers the principles and practices of TQM, while part–II covers the tools and technology of TQM. The book covers the syllabi of various university and therefore, should serve the needs of students of MBA and those of engineering, technology, and related disciplines. The professionals too will find this book to be a valuable reference in the field.
Download or read book From Quality to Business Excellence written by Charles G. Cobb and published by Quality Press. This book was released on 2002-12-19 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumping from one management philosophy to the next looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma...which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. From Quality to Business Excellence will show how to integrate a management approach using a variety of methods to bring the most out of your business. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 2 reviews) "This is a great book! It does a very effective job of integrating quality concepts into the notion of Business Excellence. The book recommends a systems approach to management systems design and covers a broad range relevant topics. The author backs up his recommendations with a fair amount of actual cases. End notes itemize a broad range of references that can be used to gain more in-depth knowledge about the topics. The book is loaded with figures and tables to make the material understandable. This is good reading for business professionals. If you want to get your line managers hooked on quality get them a copy of this book." A reader from New Hampshire" An excellent book for the new direction of quality implementation. Quality is becoming part of business that is responsible for improving its bottom line results rather than policing its activities. I found the book easy to read and very informative." Ahmed Almaziad – Riyadh, Saudi Arabia Benefits: Shift from a narrow, compliance-orientation to Quality Management to a high-impact, continuous improvement orientation that drives business resultsliLearn how to apply the right management tools to your situationliCreate your own high performance management system to last for decadesliUse Information Technology More Effectively to Drive Business ResultsliBuild in the capability to absorb new techniques as they emergeliAvoid gut-wrenching (and costly) restarts to accommodate new methods and standards. Contents: Introduction (Historical Backgrounds and Trends, A Vision for the Future), Quality Systems Background (ISO 9000, Baldrige, Compliance vs. Continuous Improvement), Management Approach, Designing Integrated Management Systems Strategic Planning, Alignment, and Metrics Integrated Process Improvement Approach, The Role of Information Technology Other Enablers and Constraints Putting it All Together Keeping the Process Moving Overall Summary (Integrated Systems Approach, Business Systems Engineering)
Download or read book Handbook of Total Quality Management written by Christian N. Madu and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 830 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and service providers, while virtually all industrialized nations have instituted quality programs to help indigenous corporations. A proliferation in nation-wide and regional quality awards such as the Baldridge award and certification to ISO 9000 series are making corporations world-wide quality-conscious and eager to implement programs of continuous improvement. To achieve competitiveness, quality practice is a necessity and this book offers an exposition of how quality can be attained. The Handbook of Total Quality Management: Explores in separate chapters new topics such as re-engineering, concurrent engineering, ISO standards, QFD, the Internet, the environment, advanced manufacturing technology and benchmarking Discusses the views of leading quality practitioners such as Derning, Juran, Ishikawa, Crosby and Taguchi throughout the book Considers important strategies for quality improvement, including initiation and performance evaluation through auditing, re-engineering, and process and design innovations. With contributions from 47 authors in 13 different countries, the Handbook of Total Quality Management is invaluable as a reference guide for anyone involved with quality management and deployment, including consultants, practitioners and engineers in the professional sector, and students and lecturers of information systems, management and industrial engineering.
Download or read book Total Quality Management written by Ashok Rao and published by John Wiley & Sons. This book was released on 1996-02-16 with total page 664 pages. Available in PDF, EPUB and Kindle. Book excerpt: The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
Download or read book The Role of Information Technology in Quality Management Implementation and Its Impact on Organizational Performance An Analysis of United States Telecommunications Organizations written by Lucas Josline Edward and published by . This book was released on 2007 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study explores the effects of quality management (QM) and information technology (IT) on organizational performance and the role of IT in QM implementation within U.S. telecommunications organizations. Several steps including a literature review, an initial review survey by QM experts, and development and analysis of pretest and pilot surveys were used to develop the survey instrument. Based on the pretest and pilot survey results, the survey instrument was modified and the research was divided into two phases. In the first phase, a quantitative survey was conducted to explore the effects of QM and IT on organizational performance. In the second phase, a case study approach was used to explore the IT role in QM implementation. The quantitative study results reveal that U.S. telecommunications organizations have implemented QM programs to satisfy customers. In addition to reducing expenses, QM contributes to factors such as conformance to requirements, customer loyalty and retention, and customer satisfaction. Similarly, IT contributes to factors such as overall performance, customer satisfaction, and employee productivity. The case study results reveal that the IT usage varies among the 12 dimensions of QM. Factors such as customer management, communication, teamwork, and process improvement measurement exhibit high levels of IT usage. Factors such as operational quality planning and strategic quality management exhibit moderate IT usage. IT plays some role in factors such as supplier management, culture, empowerment, and quality citizenship. Limitations, academic and managerial implications are included as well, and suggestions for further research are also offered.
Download or read book Research Anthology on Preparing School Administrators to Lead Quality Education Programs written by Management Association, Information Resources and published by IGI Global. This book was released on 2020-07-24 with total page 1829 pages. Available in PDF, EPUB and Kindle. Book excerpt: The delivery of quality education to students relies heavily on the actions of an institution’s administrative staff. Effective leadership strategies allow for the continued progress of modern educational initiatives. It is crucial to investigate how effective administrators lead their organizations in challenging and difficult times and promote the accomplishments of their organization. Research Anthology on Preparing School Administrators to Lead Quality Education Programs is a vital reference source that offers theoretical and pedagogical research concerning the management of educational systems on both the national and international scale. It also explores academic administration as well as administrative effectiveness in achieving organizational goals. Highlighting a range of topics such as strategic planning, human resources, and school culture, this multi-volume book is ideally designed for educators, administrators, principals, superintendents, board members, researchers, academicians, policymakers, and students.
Download or read book Total Quality Management written by Joel E. Ross and published by Routledge. This book was released on 2017-10-06 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige winning organizations End of chapter recommendations for further reading Revised and updated textual material The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.
Download or read book Information Quality Management written by Latif Al-Hakim and published by IGI Global. This book was released on 2007-01-01 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technologies such as the Internet and mobile commerce bring with them ubiquitous connectivity, real-time access, and overwhelming volumes of data and information. The growth of data warehouses and communication and information technologies has increased the need for high information quality management in organizations. Information Quality Management: Theory and Applications provides solutions to information quality problems becoming increasingly prevalent.Information Quality Management: Theory and Applications provides insights and support for professionals and researchers working in the field of information and knowledge management, information quality, practitioners and managers of manufacturing, and service industries concerned with the management of information.
Download or read book Total Quality Management and Just in time Purchasing written by Hale Kaynak and published by Taylor & Francis. This book was released on 1997 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study investigates the relation of total quality management (TQM) and just-in-time purchasing (JITP) with respect to firms' performance, based on theories from operations management, organization theory, strategic management and marketing. U.S. companies have implemented TQM and JITP techniques to improve their global competitive position. The results indicate that the extent of TQM and JITP implementation positively correlates with a firm's performance. Furthermore, the relation between JITP and financial and market performance is more significant in those industries that face high as opposed to low foreign competition. In this study, the validity of findings was assessed in four parts: statistical conclusion, internal, construct, and external validity. Each validity type is defined and its threats are discussed. Based on the findings, a revised research model is offered. The author also notes likely avenues of future research for theorists and practitioners.
Download or read book Total Quality Management written by Sangeeta Dodrajka and published by Deep and Deep Publications. This book was released on 2007 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Total Quality Management written by Dale H. Besterfield and published by . This book was released on 2003 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering.For quality management professionals and trainers.
Download or read book Total Quality Management written by Poornima M. Charantimath and published by Pearson Education India. This book was released on 2011 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: The enlarged and revised second edition of Total Quality Management blends the fundamental principles and historical foundation of total quality with practical applications and examples. The coverage of high-performance practices and developments in the quality management arena enables students to develop a basic appreciation of quality management concepts while retaining their focus on the goal of continuous improvement.
