Download or read book Risk Management within the IT Service Lifecycle written by Jan Kussowski and published by GRIN Verlag. This book was released on 2015-05-13 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bachelor Thesis from the year 2014 in the subject Computer Science - Commercial Information Technology, grade: 2,0, University of Applied Sciences Brandenburg (Fachbereich Wirtschaft), language: English, abstract: Risk Management for IT-Service Lifecycle Management is not always performed in a transparent, repeatable and consistent way. In consequence its potential to be used as a key element for successful decision taking is not fully utilized. This thesis considers applied standards, models and practices in the IT-Service Management to establish a methodology which enables improvement of Risk Management within the IT-Service Lifecycle. The developed methodology determines stages in the Lifecycle where risk assessments should be performed. It also defines the required information and their sources. Being based on already existing processes within a service providing organization, this methodology can easily be applied to improve the service quality. Motivation: Since one major business sector of Merck is the production of pharmaceutical products the organization is subject to very strict regulations for development and production of their life science products and the business supporting ITServices therefore underlie a strong IT-Governance. This IT-Governance as part of the corporate Governance is highly influential on how IT-Services are operated and carried out over their whole lifecycle. In addition, business processes and the management of risks are highly important factors. The provided IT-Services have to be on track with business needs of the respective customers. To ensure this alignment strategic decisions need to be based on relevant information. To improve this decision making process various types of information on IT-Services are needed. The author’s professional background served as a foundation for addressing this corporate need of Merck. Having obtained basic knowledge on IT-Services, related organizations and processes, the author took this opportunity to pursue his growing interest within this field of research.

Download or read book The Computer System Risk Management and Validation Life Cycle written by R. Timothy Stein and published by Paton Professional. This book was released on 2006 with total page 610 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Introduction to the ITIL service lifecycle written by Office of Government Commerce and published by The Stationery Office. This book was released on 2010-05-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Download or read book The Official Introduction to the ITIL Service Lifecycle written by OGC - Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Download or read book Maintenance Safety Risk Management and Life Cycle Performance of Bridges written by Nigel Powers and published by CRC Press. This book was released on 2018-07-04 with total page 550 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maintenance, Safety, Risk, Management and Life-Cycle Performance of Bridges contains lectures and papers presented at the Ninth International Conference on Bridge Maintenance, Safety and Management (IABMAS 2018), held in Melbourne, Australia, 9-13 July 2018. This volume consists of a book of extended abstracts and a USB card containing the full papers of 393 contributions presented at IABMAS 2018, including the T.Y. Lin Lecture, 10 Keynote Lectures, and 382 technical papers from 40 countries. The contributions presented at IABMAS 2018 deal with the state of the art as well as emerging concepts and innovative applications related to the main aspects of bridge maintenance, safety, risk, management and life-cycle performance. Major topics include: new design methods, bridge codes, heavy vehicle and load models, bridge management systems, prediction of future traffic models, service life prediction, residual service life, sustainability and life-cycle assessments, maintenance strategies, bridge diagnostics, health monitoring, non-destructive testing, field testing, safety and serviceability, assessment and evaluation, damage identification, deterioration modelling, repair and retrofitting strategies, bridge reliability, fatigue and corrosion, extreme loads, advanced experimental simulations, and advanced computer simulations, among others. This volume provides both an up-to-date overview of the field of bridge engineering and significant contributions to the process of more rational decision-making on bridge maintenance, safety, risk, management and life-cycle performance of bridges for the purpose of enhancing the welfare of society. The Editors hope that these Proceedings will serve as a valuable reference to all concerned with bridge structure and infrastructure systems, including students, researchers and engineers from all areas of bridge engineering.

Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Download or read book Itil V3 Service Capability Ppo Planning Protection and Optimization of It Services Best Practices Study and Implementation Guide written by Ivanka Menken and published by . This book was released on 2009 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL® PPO areas: Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management and Continual Service Improvement. Planning, Protection and Optimization Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Planning, Protection and Optimization of IT Services, including: Introduction and Overview * Planning, Protection and Optimization in the context of the Service Lifecycle * The Service value proposition * Role of processes in Service Management * How Service Management creates business value Core Planning, Protection and Optimization Processes: Capacity Management * Conducting capacity management to contribute to quality assurance * Purpose, goals and objectives * Delivering against Service Level targets * Meeting cost and time constraints * Activities, methods and techniques * Fit-for-purpose and fit-for-use Availability Management * Contributing to quality for fit-for-purpose and fit-for-use services * Scope of the process * Enabling Availability Management through activities, methods and techniques * How Availability Management creates business value * Triggers, input and output to other processes * Establishing metrics to ensure process quality IT Service Continuity Management (ITSC) * Ensuring quality assurance when introducing services through effective ITSC management * Illustrating the main activities * Managing risks * Planning for recovery * Policies and principles * Challenges and critical success factors Information Security Management * Analyzing how Information Security Management contributes to quality assurance for new services * Aligning IT security with business security * Ensuring confidentiality, integrity and availability * How Information Security Management generates business value * Activities, methods and techniques * Key metrics to measure success Demand Management * Purpose, goals and objectives * Influencing customer demand * Coupling capacity with demand * Activities, methods and techniques Risk Management * Risks relative to the Planning, Protection and Optimization process management * Identifying the challenges, critical success factors and risks related to the other processes * The risks directly related with Service Design * How risks relate to the practice elements of Planning, Protection and Optimization Roles and Responsibilities * Capacity management * Availability management * IT Service Continuity management * Information Security management Technology and Implementation Considerations * Generic requirements and evaluation criteria * Special technology functions and features related to Planning, Protection and Optimization * Good practices for implementation * Determining the evaluation criteria for technology and process implementation * Challenges, critical success factors and risks * Considerations for planning and implementing Service Management technologies Common Service Activities * Analyzing operations performed in day-to-day activities * The maturity model of technology management * Aligning operations with the overall service and process objectives * Service monitoring and control Continual Service Improvement * Implementing an effective CSI program * CSI in respect to organizational change * Best practice elemen

Download or read book Information Security Management with ITIL written by Jacques A. Cazemier and published by Van Haren. This book was released on 2010-01-08 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required level and anticipating required changes. It covers: Fundamentals of information security – providing readers insight and give background about what is going to be managed. Topics covered include: types of security controls, business benefits and the perspectives of business, customers, partners, service providers, and auditors. Fundamentals of management of information security - explains what information security management is about and its objectives. Details are also given on implementing the process and the continuous effort required to maintain its quality. ITIL V3 and Information Security Management - shows the links with the other ITIL processes. Shows how integrating the Information Security Management activities into existing processes and activities not only supports efficiencies but ultimately is the key way to achieve effective Information Security Management. Implementing Information Security Management - gives practical advice how to put Information Security Management into practice. From awareness in the organization via documentation required to maturity models; this guidance describes best practices for realizing Information Security Management.

Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute. This book was released on 2010-02-24 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Download or read book ITIL For Dummies written by Peter Farenden and published by John Wiley & Sons. This book was released on 2012-04-23 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

Download or read book ITIL V3 MALC Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide written by Ivanka Menken and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines: * Identify key business and management issues in IT Service Management * Manage the planning and implementation of IT Service Management * Implement Strategic Change Management and Risk Management * Handle organizational challenges and assess services * Prepare for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book covers the contents for the final module of the ITIL V3 Intermediate stream and leads to the ITIL Expert Qualification in IT Service Management. This book is valuable for those who want to achieve the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate. Required credits from ITIL v2 or v3 qualifications are needed to take the Managing Across the Lifecyle Certification Exam. Contents: It Service Management * The Four Perspectives (attributes) Of Itsm * Benefits Of Itsm * Business And It Alignment What Is Itil? * The Service Lifecycle * Mapping The Concepts Of Itil To The Service Lifecycle * How Does The Service Lifecycle Work? * Specialization & Coordination Across The Service Lifecycle Common Terminology * What Are Services? * Processes & Functions Principles Of Service Management * Business Units And Service Units * Types Of Service Providers * Agents * Encapsulation * Monitoring And Control Of It Service Management Service Strategy * Objectives Of Service Strategy * Benefits Of Service Strategy * Service Strategy Interfaces With Other Service Lifecycle Phases * Major Concepts Of Service Strategy * Service Portfolio Management * Financial Management * Demand Management * Challenges, Critical Success Factors And Risks Of Service Management Service Design * Objectives Of Service Design * Benefits Of Service Design * Five Major Aspects Of Service Design * Service Design Interfaces With Other Service Lifecycle Phases * Service Level Management * Service Catalogue Management * Supplier Management * Availability Management * Capacity Management * It Service Continuity Management * Information Security Management Service Transition * Objectives Of Service Transition * Benefits Of Service Transition * Interfaces To Other Service Lifecycle Phases * Transition Planning And Support * Change Management * Release And Deployment Management * Service Validation And Testing * Service Evaluation * Service Asset And Configuration Management * Knowledge Management Service Operation * Objectives Of Service Operation * Benefits Of Service Operation * Interfaces To Other Service Lifecycle Phases * Principles Of Service Operation * Event Management * Incident Management * Problem Management * Request Fulfillment * Access Management Itil Functions * The Service Desk * Technical Management * It Operations Management * Application Management And Much more..

Download or read book Architecture and Patterns for IT Service Management Resource Planning and Governance written by Charles T. Betz and published by Elsevier. This book was released on 2011-11-02 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management. Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures Integrated architecture for IT management systems Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way

Download or read book ITIL Intermediate Release Control and Validation Courseware written by Pelle Rastock and published by Van Haren. This book was released on 2017-03-24 with total page 531 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Intermediate Release, Control and Validation – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work. You’ll learn You get a deeper understanding of the part of the ITIL framework which deals with testing, validation and deployment of services. The course is aimed primarily at people working actively to plan and execute changes in IT services. You get a deeper understanding of the interaction between the requirements definition, testing and deployment as well as the importance of having a well functioning configuration management. Target group The target group of the ITIL Expert Qualification: Release, Control and Validation is: • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to pass the exam for this qualification must already hold the ITIL Foundation Certificate. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-03-15 with total page 1476 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

Download or read book Strategic Information Systems Concepts Methodologies Tools and Applications written by Hunter, M. Gordon and published by IGI Global. This book was released on 2009-08-31 with total page 2750 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This 4-volume set provides a compendium of comprehensive advanced research articles written by an international collaboration of experts involved with the strategic use of information systems"--Provided by publisher.

Download or read book A Comprehensive Guide to the NIST Cybersecurity Framework 2 0 written by Jason Edwards and published by John Wiley & Sons. This book was released on 2024-12-23 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to enhance your organization’s cybersecurit y through the NIST Cybersecurit y Framework in this invaluable and accessible guide The National Institute of Standards and Technology (NIST) Cybersecurity Framework, produced in response to a 2014 US Presidential directive, has proven essential in standardizing approaches to cybersecurity risk and producing an efficient, adaptable toolkit for meeting cyber threats. As these threats have multiplied and escalated in recent years, this framework has evolved to meet new needs and reflect new best practices, and now has an international footprint. There has never been a greater need for cybersecurity professionals to understand this framework, its applications, and its potential. A Comprehensive Guide to the NIST Cybersecurity Framework 2.0 offers a vital introduction to this NIST framework and its implementation. Highlighting significant updates from the first version of the NIST framework, it works through each of the framework’s functions in turn, in language both beginners and experienced professionals can grasp. Replete with compliance and implementation strategies, it proves indispensable for the next generation of cybersecurity professionals. A Comprehensive Guide to the NIST Cybersecurity Framework 2.0 readers will also find: Clear, jargon-free language for both beginning and advanced readers Detailed discussion of all NIST framework components, including Govern, Identify, Protect, Detect, Respond, and Recover Hundreds of actionable recommendations for immediate implementation by cybersecurity professionals at all levels A Comprehensive Guide to the NIST Cybersecurity Framework 2.0 is ideal for cybersecurity professionals, business leaders and executives, IT consultants and advisors, and students and academics focused on the study of cybersecurity, information technology, or related fields.