Download or read book Responsibility and Public Services written by Richard Davis and published by Triarchy Press. This book was released on 2016-10-10 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of ‘value’ to individuals and communities.
Download or read book Design for Services written by Anna Meroni and published by CRC Press. This book was released on 2016-04-08 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Download or read book Power and Responsibility in the Public Service Pouvoir et respopnsabilit dans la fonction publique edited by David M Cameron written by David M. Cameron and published by Institute of Public Administration of Canada. This book was released on 1978 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Case for Universal Basic Services written by Anna Coote and published by John Wiley & Sons. This book was released on 2020-02-13 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: The idea that healthcare and education should be provided as universal public services to all who need them is widely accepted. But why leave it there? Why not expand it to more of life’s essentials? In their bold new book, Anna Coote and Andrew Percy argue that this transformational new policy – Universal Basic Services – is exactly what we need to save our societies and our planet. The old argument that free markets and individual choice are the best way to solve pressing problems of poverty, inequality and environmental degradation has led us to catastrophe, and must be abandoned. The authors show that expanding the principle of collective universal service provision to everyday essentials like transport, childcare and housing is not only the best way of tackling many of the biggest problems facing the contemporary world: it’s also efficient, practical and affordable. Anyone who cares about fighting for a fairer, greener and more democratic world should read this book.
Download or read book Trust and Confidence in Government and Public Services written by Sue Llewellyn and published by Routledge. This book was released on 2013-10-28 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.
Download or read book The Public Sector Fox written by Marcial Boo and Alexander Stevenson and published by Troubador Publishing Ltd. This book was released on 2015-12-03 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: To succeed, the modern public sector manager must be as a multi-skilled fox, able to face range of challenges in multiple environments. Theirs is a world of high expectations, demanding outcomes and little money. It is a world of partnerships with businesses and charities, of disruptive technology, and of real-time communication with the users of public services. It can also be the most exciting and rewarding world in which to work as a manager. The Public Sector Fox identifies and teaches the skills that managers need to thrive in this world. The advice is drawn from the authors' 30 years of combined experience working at dozens of central government departments and hundreds of local authorities, as well as with schools, colleges, universities, jobcentres, regulators, inspectorates, police forces, prisons, the military and with MI5. Marcial Boo and Alexander Stevenson have seen the public sector at work first hand, from presenting to the Prime Minister in Downing Street to managing training programmes for the unemployed in East London. From strategy, planning, finance, communication and people management to the skills of resilience, perspective and commitment, The Public Sector Fox provides valuable, hard-won tips and guidance to new and established public sector managers, and acts as a vivid reminder of what you can achieve by working for today's public services.
Download or read book Systems Thinking in the Public Sector written by John Seddon and published by Triarchy Press. This book was released on 2008-04-11 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this much-talked-about book, John Seddon dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted.
Download or read book Hybridity in the Governance and Delivery of Public Services written by Andrea Bonomi Savignon and published by Emerald Group Publishing. This book was released on 2018-05-31 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book seeks to answer the unsolved questions related to hybrid organisations, adopting a multifaceted approach focussing on different national contexts, including the UK, Italy, Australia, and Sweden, as well as global organisations. Authors consider policy sectors including humanitarian aid, local transport, healthcare, and welfare services.
Download or read book Socio Economic Human Rights in Essential Public Services Provision written by Marlies Hesselman and published by Taylor & Francis. This book was released on 2016-11-10 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a clear overlap between securing socio-economic human rights for all persons and arranging adequate access to essential public services across society. Both are necessary to realise thriving, inclusive societies, with adequate living standards for all, based on human dignity. This edited volume brings together the two topics for the first time. In particular, it identifies the common challenges for essential public services provision and socio-economic human rights realisation, and it explores how socio-economic rights law can be harnessed to reinforce better access to services. An important aim of this book is to understand how international socio-economic human rights law and guideposts can be used and strengthened to improve access to services, and assess socio-economic legal and policy decisions. The volume includes contributions from different continents, on a range of different services, and engages with the realities of different regulatory settings. After an introduction that sets out the most important challenges for universal access to services – including sufficient resources mobilisation, private actor involvement and regulation, or the need for improved checks and balances – the book goes on to discuss current issues in services provision and socio-economic rights, as well as explores the place and role of private business actors in the provision of services. In particular, it assesses how the responsibility and accountability of such actors for human rights can be improved . The final part of the book narrows in on the under-explored human rights concepts of ‘participation’ and ‘accountability’, as essential prerequisites for better ‘checks and balances’. Overall, this volume presents a unique and powerful illustration of how socio-economic human rights law supports improved access to essential public services for all.
Download or read book Public Services Delivery written by World Bank and published by World Bank Publications. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Download or read book Public Service Values written by Richard C. Box and published by Routledge. This book was released on 2015-07-08 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public service values are too rarely discussed in public administration courses and scholarship, despite recent research demonstrating the importance of these values in the daily decision making processes of public service professionals. A discussion of these very tenets and their relevance to core public functions, as well as which areas might elicit value conflicts for public professionals, is central to any comprehensive understanding of budget and finance, human resource management, and strategic planning in the public sector. Public Service Values is written specifically for graduate and undergraduate courses in public administration, wherever a discussion of public service ideals might enrich the learning experience and offer students a better understanding of daily practice. Exploring the meaning and application of specific values, such as Neutrality, Efficiency, Accountability, Public Service, and Public Interest, provides students and future professionals with a ‘workplace toolkit’ for the ethical delivery of public services. Well-grounded in scholarly literature and with a relentless focus on the public service professional, Public Service Values highlights the importance of values in professional life and encourages a more self-aware and reflective public practice. Case studies to stimulate reflection are interwoven throughout the book and application to practice is cemented in a final section devoted to value themes in professional life as well as a chapter dedicated to holding oneself accountable. The result is a book that challenges us to embrace the necessity of public service values in our public affairs curricula and that asks the important questions current public service professionals should make a habit of routinely applying in their daily decision making.
Download or read book Ethics and Management in the Public Sector written by Alan Lawton and published by Routledge. This book was released on 2013-05-02 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grappling with ethical issues is a daily challenge for those working in organizations that deliver public services. Such services are delivered through an often bewildering range of agencies and amidst this constant change, there are fears that a public service ethos, a tradition of working in the public interest, becomes blurred. Using extensive vignettes and case studies, Ethics and Management in the Public Sector illuminates the practical decisions made by public officials. The book takes a universal approach to ethics reflecting the world-wide impact of public service reforms and also includes discussions on how these reforms impact traditional vales and principles of public services. This easy-to-use textbook is a definitive guide for postgraduate students of public sector ethics, as well as students of public management and administration more generally.
Download or read book Public Sector Reform written by Jan-Erik Lane and published by SAGE. This book was released on 1997-12-12 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deregulation, privatization and marketization have become the bywords for the reforms and debates surrounding the public sector. This major book is unique in its comparative analysis of the reform experience in Western and Eastern Europe, Australia, New Zealand and Canada. Leading experts identify a number of key factors to systematically explain the similarities and differences, map common problems and together reflect on the future shape of the public sector, exploring significant themes in a lively and accessible way.
Download or read book The Future of Public Health written by Committee for the Study of the Future of Public Health and published by National Academies Press. This book was released on 1988-01-15 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Nation has lost sight of its public health goals and has allowed the system of public health to fall into 'disarray'," from The Future of Public Health. This startling book contains proposals for ensuring that public health service programs are efficient and effective enough to deal not only with the topics of today, but also with those of tomorrow. In addition, the authors make recommendations for core functions in public health assessment, policy development, and service assurances, and identify the level of government--federal, state, and local--at which these functions would best be handled.
Download or read book Reasserting the Public in Public Services written by M. Ramesh and published by . This book was released on 2010 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This landmark volume brings together leading social scientists including B Guy Peters, Anthony Cheung and Jon Pierre to systematically discuss emerging patterns of the reassertion of the state in the delivery of essential public services. Its coverage includes education, health care, transport and water in Asian and western countries.
Download or read book The Changing Role of Government written by R. Batley and published by Springer. This book was released on 2004-05-25 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Batley and Larbi examine how governments of developing countries are organized to deliver public services. The book is based on comparative international studies of four service sectors: Health care, urban water, business promotion and agricultural marketing. Governments everywhere are being driven to adopt an 'indirect' approach - managing, contracting and regulating public agencies or private partners, rather than providing services directly. It questions how governments are responding and whether this approach is appropriate to the capacities of developing countries.
Download or read book Romanian Public Management Reform Administration and public services written by Lucica Matei and published by Matei Lucica. This book was released on 2009 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt:
