Download or read book How to Write Rules that People Want to Follow written by Lewis S. Eisen and published by . This book was released on 2020 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Employees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past. Well-written rules invite engagement, and can make your policies easier to follow, enforce, and audit." -- Back cover.
Download or read book How to Write Rules That People Want to Follow 3rd Edition written by Lewis S Eisen and published by Pixley Press. This book was released on 2020-10-09 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Often organizations claim to hold "respect for others" as a core value, but when you look at their policy documents, the story is different. Whether they call them "policies," "standards," or simply "rules," too often they sound like a sergeant barking orders at the troops. That tone of voice might have been acceptable in the past but it is not effective in today's workplace. As you update your corporate, administrative, and operational policies to meet changing times, this book invites you to rethink how you draft rules. It shows you how to - organize and reduce the length of policy instruments - sound strict without sounding dictatorial or combative - eliminate negative messaging - choose words that encourage compliance, and - reduce the time required for drafting and approval. Employees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past. Well-written rules invite engagement. They are positive and helpful, focusing on targets and collaboration rather than prohibitions and punishments. A few improvements can make your policies easier to follow, enforce, and audit.
Download or read book Respectful Policies and Directives written by Lewis S Eisen and published by . This book was released on 2017-02-03 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Policy instruments should be clear, succinct, and respectful. This book will make you rethink the way you write policies, guidelines, regulations, and similar documents. You will see how the wording of your rules reveals the amount of respect you have for the people they are directed to-or betrays the lack of it.
Download or read book Choosing Civility written by P. M. Forni and published by St. Martin's Press. This book was released on 2010-04-01 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most people would agree that thoughtful behavior and common decency are in short supply, or simply forgotten in hurried lives of emails, cellphones, and multi-tasking. In Choosing Civility, P. M. Forni identifies the twenty-five rules that are most essential in connecting effectively and happily with others. In clear, witty, and, well...civilized language, Forni covers topics that include: * Think Twice Before Asking Favors * Give Constructive Criticism * Refrain from Idle Complaints * Respect Others' Opinions * Don't Shift Responsibility and Blame * Care for Your Guests * Accept and Give Praise Finally, Forni provides examples of how to put each rule into practice and so make life-and the lives of others-more enjoyable, companionable, and rewarding. Choosing Civility is a simple, practical, perfectly measured, and quietly magical handbook on the lost art of civility and compassion. “Insightful meditation on how changing the way we think can improve our daily lives. ... A deft exploration that urges us to think before speaking.” —Kirkus, Starred Review
Download or read book Rules of Civility and Decent Behavior in Company and Conversation written by George Washington and published by Bnpublishing.Com. This book was released on 2007-06-01 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Customer Rules written by Lee Cockerell and published by Crown Currency. This book was released on 2013-03-05 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
Download or read book Online Community Management For Dummies written by Deborah Ng and published by John Wiley & Sons. This book was released on 2011-11-29 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to manage, grow, and communicate with your online community Online community management is a growing profession and companies are investing in online communities in order to gain consumer insights into products and to test new products. An effective and dedicated community manager is essential to engage and manage a successful online consumer community. Clear coverage shares tips for dealing with customers and fans through Twitter, Facebook, forums, and blogs. A practical approach shows you how to ensure that visitors to your site are satisfied, kept happy, and return. You'll explore the various types of online communities and benefit from learning an assortment of tips and tools that will help you stand out above the competition, attract more visitors and gain the attention of potential advertisers and investors. Addresses the role of the community manager, the core community management tasks, and how to create an online community. Highlights ways to build relationships within your community, evaluate return on investment, and handle and respond to criticism. Offers advice for establishing policies and transparency and encouraging community interaction.
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Download or read book Love Rules written by Joanna Coles and published by HarperCollins. This book was released on 2018-04-10 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: "For those looking for a smart, no-bullshit, effective guide to finding love, look no further."—Esther Perel, author of Mating in Captivity "While I’m not sure what Carrie Bradshaw would have made of today’s new world of dating, I do know this: armed with Love Rules, she would have figured it all out in one season."—Sarah Jessica Parker SHERYL SANDBERG EMPOWERED WOMEN TO LEAN IN ARIANNA HUFFINGTON ENCOURAGED THEM TO THRIVE NOW, JOANNA COLES GUIDES THEM ON THEIR MOST IMPORTANT JOURNEY: FINDING LOVE Just as there is junk food, there is junk love. And like junk food, junk love is fast, convenient, attractively packaged, widely available, superficially tasty—and leaves you hungering for more. And both junk food and junk love require enormous amounts of willpower to resist. Social media and online dating sites have become the supermarkets of our relationship lives. You have to wade through rows of cupcakes and potato chips to find the produce aisle, where those relationships grounded in intimacy and trust live—the ones worth your investment. A diet book for romantic relationships, Love Rules first asks women to re-assess the way they think about their relationships, and then helps them use that newfound awareness to navigate their love lives more successfully in this very modern, fast-paced—and often lonely—digital age. In these pages leading media exec and former Editor in Chief of Cosmopolitan and Marie Claire Joanna Coles provides a series of simple guidelines for finding worthwhile love: fifteen rules—love "hacks." She also explains how to use dating apps effectively to expand real world connections and how to avoid DADD—dating attention—deficit disorder, where the tantalizing promise of someone better appears to be only the next swipe away. Love Rules will enable you to identify what you want in a relationship, when you should pursue it, and how to find it.
Download or read book Explicit Instruction written by Anita L. Archer and published by Guilford Press. This book was released on 2010-11-09 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explicit instruction is systematic, direct, engaging, and success oriented--and has been shown to promote achievement for all students. This highly practical and accessible resource gives special and general education teachers the tools to implement explicit instruction in any grade level or content area. The authors are leading experts who provide clear guidelines for identifying key concepts, skills, and routines to teach; designing and delivering effective lessons; and giving students opportunities to practice and master new material. Sample lesson plans, lively examples, and reproducible checklists and teacher worksheets enhance the utility of the volume. Downloadable video clips demonstrating the approach in real classrooms are available at the authors' website: www.explicitinstruction.org.
Download or read book The Handbook of Professional Ethical and Research Practice for Psychologists Counsellors Psychotherapists and Psychiatrists written by Rachel Tribe and published by Routledge. This book was released on 2020-03-25 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exciting new edition provides an overview of the main professional, ethical and research issues that are required knowledge for counsellors, therapists, psychologists and psychiatrists engaging in therapeutic or clinical work. These issues form part of the curriculum and practice requirements of all the major counselling, psychotherapy, psychology and psychiatry professional organisations (including BACP, BPS, HCPC, RCP, UKCP, IACP, IPS and IAHIP). Divided in six clearly defined sections, this book will provide a comprehensive overview of all the major professional practice and ethical issues in one edited volume. The authors are well-known experts in their fields and their work has been brought together with clarity and helpful features, including reflective questions and case vignettes. This new edition has also been updated to include content on social justice, community psychology and professional guidelines, reflecting the latest academic research and clinical developments. This book is unique in the breadth of issues covered and its focus on therapeutic practice. It will be of interest to practitioners and students of psychotherapy, counselling and psychiatry.
Download or read book Policy levers to enhance health workforce performance for compassionate and respectful care written by and published by World Health Organization. This book was released on 2021-08-18 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book All the Rules written by Ellen Fein and published by Grand Central Publishing. This book was released on 2008-11-15 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: The search for Mr. Right starts here. This simple set of dating dos and don'ts-combining The Rules and The Rules II-will teach you how to find (and keep!) a man who treats you with the respect and dignity you deserve. You are a creature unlike any other (Rule #1)-that's why you need... The Rules. Refreshingly blunt, astonishingly effective, and at times hilarious, All the Rules will lead you to where you want to be: in a healthy, committed relationship. These commonsense guidelines will help you: Lead a full, satisfying, busy life outside of romance. Accept occasional defeat and move on. Bring out the best in you and in the men you date. Whether you're eighteen or eighty, these time-tested techniques will help you find the man of your dreams.
Download or read book Robert s Rules of Order Newly Revised 12th edition written by Henry M. Robert III and published by PublicAffairs. This book was released on 2020-08-25 with total page 848 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only current authorized edition of the classic work on parliamentary procedure--now in a new updated edition Robert's Rules of Order is the recognized guide to smooth, orderly, and fairly conducted meetings. This 12th edition is the only current manual to have been maintained and updated since 1876 under the continuing program established by General Henry M. Robert himself. As indispensable now as the original edition was more than a century ago, Robert's Rules of Order Newly Revised is the acknowledged "gold standard" for meeting rules. New and enhanced features of this edition include: Section-based paragraph numbering to facilitate cross-references and e-book compatibility Expanded appendix of charts, tables, and lists Helpful summary explanations about postponing a motion, reconsidering a vote, making and enforcing points of order and appeals, and newly expanded procedures for filling blanks New provisions regarding debate on nominations, reopening nominations, and completing an election after its scheduled time Dozens more clarifications, additions, and refinements to improve the presentation of existing rules, incorporate new interpretations, and address common inquiries Coinciding with publication of the 12th edition, the authors of this manual have once again published an updated (3rd) edition of Robert's Rules of Order Newly Revised In Brief, a simple and concise introductory guide cross-referenced to it.
Download or read book The Asperkid s Secret Book of Social Rules written by Jennifer Cook and published by Jessica Kingsley Publishers. This book was released on 2012-09-15 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Being a teen or tween isn't easy for anyone but it can be especially tough for Asperkids. Jennifer O'Toole knows; she was one! This book is a top secret guide to all of the hidden social rules in life that often seem strange and confusing to young people with Asperger syndrome. The Asperkid's (Secret) Book of Social Rules offers witty and wise insights into baffling social codes such as making and keeping friends, blending in versus standing out from the crowd, and common conversation pitfalls. Chock full of illustrations, logical explanations, and comic strip practice sessions, this is the handbook that every adult Aspie wishes they'd had growing up. Ideal for all 10-17 year olds with Asperger syndrome, this book provides inside information on over thirty social rules in bite-sized chunks that older children will enjoy, understand, and most importantly use daily to navigate the mysterious world around them.
Download or read book Standards for improving the quality of care for small and sick newborns in health facilities written by and published by World Health Organization. This book was released on 2020-07-01 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The standards for the care of small and sick newborns in health facilities define, standardize and mainstream inpatient care of small and sick newborns, building on essential newborn care and ensuring consistency with the WHO quality of care framework. The standards will guide countries in caring for this vulnerable population and support the quality of care of newborns in the context of universal health coverage. They will provide a resource for policy-makers, health care professionals, health service planners, programme managers, regulators, professional bodies and technical partners involved in care, to help plan, deliver and ensure the quality of health services.
Download or read book Fiscal Year 1991 Reconciliation Issues Relating to Durable Medical Equipment Clinical Laboratory Services and Other Issues Under the Medicare Program written by United States. Congress. House. Committee on Ways and Means. Subcommittee on Health and published by . This book was released on 1990 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt:
