Download or read book Repeat Business Inc written by Paul Rutter and published by Createspace Independent Publishing Platform. This book was released on 2017-04-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Repeat Business and Customer Loyalty are the difference between success and failure. With today's unprecedented ability to access information across the globe, consumers can read about others' experiences and give feedback of their own in an instant. Critical areas such as exceptional customer service, outstanding communication skills, the right attitude, and a reputation for consistency are the backbone of your business and the key factors in measuring your future success. What are your customers saying about you? Paul Rutter gives you essential tools that focus on providing service to keep your customers coming back again and again. If every single customer interaction is an opportunity to build a long-term relationship, how are you stacking up against your competition?
Download or read book Truth Growth Repeat written by Mike Edmonds and published by John Wiley & Sons. This book was released on 2018-01-03 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: The plain English guide to growing your business with purpose. Avoiding corporate jargon and overly-academic theorising in favor of a commonsense analysis of modern business behaviour, Truth, Growth, Repeat is like a user manual for company growth in a new world of commercial transparency. By mapping the way business works today at a very honest and human level, this street-smart book is a must-read for any business owner who wants to achieve growth and success without compromising their personal values. The book introduces The Circle of True Purpose, a virtuous sequence of knock-on effects that proves that enduring commercial growth is the result when a business owner’s authentic motive is placed at the core of everything the business does. Author and brand expert Mike Edmonds explains the correct sequence to follow to acquire both financial return and personal fulfilment, and why going the other way leads to a never-ending cycle of inconsistent sales and consumer distrust. To illustrate these two key paths in life, the book contains many stories of actual businesses who’ve experienced these effects. This practical guide takes business owners through a series of exercises to help surface their own True Purpose and implement it in their sector of industry. Get tips on growing your business authentically from an expert in translating complex theory into usable advice Find out why truth is not only an admirable moral quality but is increasingly the key to lasting business success Discover ways to surface your True Purpose and learn the actual steps you can take to implement them in our always-on, super-connected world Bust the corporate myths that might be holding you back and obtain simple, usable tools that will help your higher ideal deliver higher returns If you feel there’s a powerful truth inside your business that the world isn’t seeing, Truth, Growth, Repeat could be the most important book you ever read.
Download or read book Buying Your Own Business written by Russell Robb and published by Simon and Schuster. This book was released on 2008-05-01 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Buying your own business is the shortest route to realizing that dream-and often financially safer than starting from scratch. Buying Your Own Business, 2nd Edition is the essential reference to reaching your goal. This completely revised and updated guide offers more strategies and tips than ever. You'll learn how to: Identify business opportunities Plan an acquisition strategy Evaluate target businesses Negotiate a fair arrangement Close the deal Also included are completely new sections on how to: Utilize online resources Revitalize a sluggish company Assess a company's strengths and weaknesses Prepare for tax season with up-to-date changes in tax laws. With more than twenty years of experience buying and selling businesses, Russell Robb provides the practical step-by-step advice you need to buy a business-and make it your own! Russell Robb is a twenty-year veteran in the mergers and acquisitions business, providing investment banking and corporate finance advisory services to a wide range of middle-market companies. He served as president of the Boston Chapter of the Association for Corporate Growth (ACG) and as president of the 9,000-member Association for Corporate Growth International headquartered in Chicago. Robb is the author of Streetwise(r) Selling Your Business and the first edition of Buying Your Own Business. He is currently the managing director of Tully & Holland, Inc. He lives in Cambridge, MA.
Download or read book Customer Connections written by Robert Edwin Wayland and published by Harvard Business Press. This book was released on 1997 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management consultants in highly successful separate firms, Wayland and Cole collaborate to offer a comprehensive system for putting customer relationships at the center of a business and give managers the tools for implementing customer-based strategies to improve profitability and growth.
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Download or read book Primary Care Centres written by Geoffrey Purves and published by Routledge. This book was released on 2009-10-26 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Primary Care Centres explores the process of planning and designing buildings for frontline medical practice. Taking as a starting point the concept that good design contributes directly to healthy living, the book shows beneficial effects that a good design brief can bring to the staff, patients and visitors of health care facilities. It outlines principles for designs that are both practical and useful. International case studies of healthcare facilities in the UK, US, Japan and South Africa provide technical detail and give best practice examples of well-designed healthy living centres, with an emphasis on building performance and catering for the latest government policy developments. This new edition provides trusted guidance on investing in effective architecture for architects and project managers involved in the design of healthcare facilities. Dr Geoffrey Purves is Chairman of Purves Ash LLP, a firm of Architects in Newcastle upon Tyne. He has held a range of professional appointments with the Royal Institute of British Architects and is an Honorary Research Associate at Durham University.
Download or read book Great CEOs Are Lazy written by Jim Schleckser and published by . This book was released on 2016-03-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: How do the really exceptional CEOs get more done in less time than everyone else? What's their technique for getting their work done while still having the time to spend pursuing hobbies and spending quality time with their friends and family? The truth is that great CEOs know a secret when it comes to time management. Rather than spending a little time on a lot of things, the best CEOs spend most of their time eliminating the single biggest constraint to the growth of their business. Depending on the challenge, they may play one of five different roles - the Learner, Architect, Coach, Engineer or Player - that together form the archetype for great leadership. This insight isn't just some theory either; it's derived directly from talking with thousands of CEOs running high growth companies. So, do you want to keep working hard? Or would you rather get busy being lazy?
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Download or read book Druggists Circular written by and published by . This book was released on 1927 with total page 1672 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Magazine of Business written by and published by . This book was released on 1927 with total page 822 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hardware Journal written by and published by . This book was released on 1925 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book United States Investor written by and published by . This book was released on 1923 with total page 1636 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Signal written by and published by . This book was released on 2012 with total page 776 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Popular Mechanics written by and published by . This book was released on 1982-03 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Popular Mechanics inspires, instructs and influences readers to help them master the modern world. Whether it’s practical DIY home-improvement tips, gadgets and digital technology, information on the newest cars or the latest breakthroughs in science -- PM is the ultimate guide to our high-tech lifestyle.
Download or read book The Underwriters Review written by and published by . This book was released on 1928 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt:
