Download or read book Repeat Business Inc written by Paul Rutter and published by Createspace Independent Publishing Platform. This book was released on 2017-04-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Repeat Business and Customer Loyalty are the difference between success and failure. With today's unprecedented ability to access information across the globe, consumers can read about others' experiences and give feedback of their own in an instant. Critical areas such as exceptional customer service, outstanding communication skills, the right attitude, and a reputation for consistency are the backbone of your business and the key factors in measuring your future success. What are your customers saying about you? Paul Rutter gives you essential tools that focus on providing service to keep your customers coming back again and again. If every single customer interaction is an opportunity to build a long-term relationship, how are you stacking up against your competition?
Download or read book How to Market and Win Repeat Business written by Robert H. Levison and published by . This book was released on 19?? with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Welcomer Edge written by Richard R. Shapiro and published by Center for Client Retention. This book was released on 2013-04 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Download or read book 1 001 Ways to Keep Customers Coming Back written by Donna Greiner and published by Crown Currency. This book was released on 2011-07-20 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to: ·Creating products/services tailored to your customers' needs ·Recognizing and rewarding your most profitable trophy customers ·Using three kinds of guarantees to build customer trust ·Turning first-time customers into frequent buyers ·And much more!
Download or read book How to Increase Clientele 10 Tips for Gaining Repeat Customers written by Tasia Lawrence and published by Tasia Lawrence. This book was released on 2019-05-18 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: Anyone can start a business but gaining the trust of the public and establishing customer loyalty takes strategy. Learn how to use these 10 key elements to build your clientele list and increase your sales. Strategy What's your plan of action? How do you plan to go from point A to point B. Point "A" being your starting point, the place where you have yet to determine how you can get and keep the attention of your target market. Point "B" is financial stability through a stream of sales from new and repeat customers. Vision What is your vision for your company? What approach do you plan to take to reach and ultimately address your target audience? Execution Execution is the work required to carry out your strategy. Edge Find out who your competitors are and what their edge is. A company's edge is their advantage over other competitors. Find out what makes them stand out among the rest. Cyclical vs Non-Cyclical Business Is your business cyclical or non-cyclical? Do you offer a "need" or "want" product/service. Website Building Whether brick and mortar or ecommerce, a website it crucial for ALL businesses. Find out why. Mailing List(s) Create a mailing list for your business. Find out why this is important. Customer Service Attitude, point of contact, and reciprocity are covered in this section. Marketing Marketing is one of the most important aspects of running a successful business. A great product is worthless if potential buyers never see it. Various marketing tools are discussed in this section. Your "Why" Why do you want to market this particular product or service? Aside from money, which we all need, what attracted you to this niche? Is your product/service fulfilling a need or solving a problem? Is your business a need or a want? All 10 topics covered will have a direct impact on customer service and the public's perception of your brand, which will determine your sales potential. Learn how to improve your business and start increasing your sales and clientele list.
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin UK. This book was released on 2013-09-12 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger Sale Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding myths about sales. Now they've turned to a new vital business subject - customer loyalty - with a book that turns conventional wisdom on its head. Companies devote untold time and resources trying to dazzle customers. Yet CEB's careful research proves that is wildly overrated: loyalty has a lot more to do with how well companies deliver on their basic promises than on how dazzling the service experience might be. Forget bells and whistles and just solve your customer's problems. The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, insights and profiles. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately generate the elusive loyalty that the 'dazzle factor' fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked. 'A business detective story, in which cherished truths are systematically investigated-and frequently debunked' -Dan Heath, coauthor of Decisive, Switch, and Made to Stick Matt Dixon is Executive Director of the Sales & Service Practice at CEB. He is a frequent contributor to the Harvard Business Review, and his previous book, The Challenger Sale, was a Wall Street Journal bestseller. Nick Toman is Senior Director of Research for CEB's Sales & Services Practice and is a frequent contributor to the Harvard Business Review. Rick DeLisi is Senior Director of Advisory Services for CEB's Sales & Service Practice and a noted public speaker and facilitator.
Download or read book I ll Be Back written by Shep Hyken and published by Sound Wisdom. This book was released on 2021-09-21 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Download or read book Customer Connections written by Robert Edwin Wayland and published by Harvard Business Press. This book was released on 1997 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management consultants in highly successful separate firms, Wayland and Cole collaborate to offer a comprehensive system for putting customer relationships at the center of a business and give managers the tools for implementing customer-based strategies to improve profitability and growth.
Download or read book The Magazine of Business written by and published by . This book was released on 1927 with total page 822 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Automatic Customer written by John Warrillow and published by Penguin. This book was released on 2015-02-05 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The lifeblood of your business is repeat customers. But customers can be fickle, markets shift, and competitors are ruthless. So how do you ensure a steady flow of repeat business? The secret—no matter what industry you’re in—is finding and keeping automatic customers. These days virtually anything you need can be purchased through a subscription, with more convenience than ever before. Far beyond Spotify, Netflix, and New York Times subscriptions, you can sign up for weekly or monthly supplies of everything from groceries (AmazonFresh) to cosmetics (Birchbox) to razor blades (Dollar Shave Club). According to John Warrillow, this emerging subscription economy offers huge opportunities to companies that know how to turn customers into subscribers. Automatic customers are the key to increasing cash flow, igniting growth, and boosting the value of your company. Consider Whatsapp, the internet-based messaging service that was purchased by Facebook for $19 billion. While other services bombarded users with invasive ads in order to fund a free messaging platform, Whatsapp offered a refreshingly private tool on a subscription platform, charging just $1 per year. Their business model enabled the kind of service that customers wanted and ensured automatic customers for years to come. As Warrillow shows, subscriptions aren’t limited to technology or media businesses. Companies in nearly any industry, from start-ups to the Fortune 500, from home contractors to florists, can build subscriptions into their business. Warrillow provides the essential blueprint for winning automatic customers with one of the nine subscription business models, including: • The Membership Website Model: Companies like The Wood Whisperer Guild, ContractorSelling, and DanceStudioOwner offer access to highly specialized, high quality information, recognizing that people will pay for good content. This model can work for any business with a tightly defined niche market and insider information. • The Simplifier Model: Companies like Mosquito Squad (pest control) and Hassle Free Homes (home maintenance) take a recurring task off your to-do list. Any business serving busy consumers can adopt this model not only to create a recurring revenue stream, but also to take advantage of the opportunity to cross-sell or bundle their services. • The Surprise Box Model: Companies like BarkBox (dog treats) and Standard Cocoa (craft chocolate) send their subscribers curated packages of goodies each month. If you can handle the logistics of shipping, giving customers joy in something new can translate to sales on your larger e-commerce site. This book also shows you how to master the psychology of selling subscriptions and how to reduce churn and provides a road map for the essential statistics you need to measure the health of your subscription business. Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon.
Download or read book Primary Care Centres written by Geoffrey Purves and published by Routledge. This book was released on 2009 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Primary Care Centres explores the process of planning and designing buildings for frontline medical practice. Taking as a starting point the concept that good design contributes directly to healthy living, the book shows beneficial effects that a good design brief can bring to the staff, patients and visitors of health care facilities. It outlines principles for designs that are both practical and useful. International case studies of healthcare facilities in the UK, US, Japan and South Africa provide technical detail and give best practice examples of well-designed healthy living centres, with an emphasis on building performance and catering for the latest government policy developments. This new edition provides trusted guidance on investing in effective architecture for architects and project managers involved in the design of healthcare facilities. Dr Geoffrey Purves is Chairman of Purves Ash LLP, a firm of Architects in Newcastle upon Tyne. He has held a range of professional appointments with the Royal Institute of British Architects and is an Honorary Research Associate at Durham University.
Download or read book Signal written by and published by . This book was released on 2012 with total page 776 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Covenants Against Competition in Franchise Agreements written by Peter J. Klarfeld and published by American Bar Association. This book was released on 2003 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a state-by-state analysis of covenants against competition in the franchise context, addressing how franchise covenants have been interpreted and enforced under each state's law. It allows comparative research and analysis of the subject.
Download or read book Hardware Journal written by and published by . This book was released on 1925 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Buying Your Own Business written by Russell Robb and published by Simon and Schuster. This book was released on 2008-05-01 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Buying your own business is the shortest route to realizing that dream-and often financially safer than starting from scratch. Buying Your Own Business, 2nd Edition is the essential reference to reaching your goal. This completely revised and updated guide offers more strategies and tips than ever. You'll learn how to: Identify business opportunities Plan an acquisition strategy Evaluate target businesses Negotiate a fair arrangement Close the deal Also included are completely new sections on how to: Utilize online resources Revitalize a sluggish company Assess a company's strengths and weaknesses Prepare for tax season with up-to-date changes in tax laws. With more than twenty years of experience buying and selling businesses, Russell Robb provides the practical step-by-step advice you need to buy a business-and make it your own! Russell Robb is a twenty-year veteran in the mergers and acquisitions business, providing investment banking and corporate finance advisory services to a wide range of middle-market companies. He served as president of the Boston Chapter of the Association for Corporate Growth (ACG) and as president of the 9,000-member Association for Corporate Growth International headquartered in Chicago. Robb is the author of Streetwise(r) Selling Your Business and the first edition of Buying Your Own Business. He is currently the managing director of Tully & Holland, Inc. He lives in Cambridge, MA.
