Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel

Download or read book Machine Reliability and Condition Monitoring A Comprehensive Guide to Predictive Maintenance Planning written by Mohammed Hamed Ahmed Soliman and published by Mohammed Hamed Ahmed Soliman. This book was released on 2020-11-03 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Condition monitoring is the process of keeping an eye on a machine's condition parameter in order to spot any major changes that could be signs of a malfunction developing. It plays a significant role in preventive maintenance and is a major component of predictive maintenance. By combining machine sensor data that detects vibration and other characteristics (in real-time) with cutting-edge machine monitoring software, condition monitoring (CM), a maintenance strategy, anticipates machine health and safety. Predictive Maintenance strategy employs vibration analysis, thermography analysis, ultrasound analysis, oil analysis and other techniques to improve machine reliability. The goal of the strategy is to provide the stated function of the facility, with the required reliability and availability at the lowest cost.

Download or read book The Complete Guide to Old English Sheepdogs written by Malcolm Lee and published by LP Media Inc. This book was released on 2020-11-23 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: The PERFECT guide for any new Bobtail owner! Learn everything you need to know including: Preparing your home for a Sheepdog Training during the first few weeks Proper Nutrition and Diet for a Sheepdog Avoiding the common mistakes most new Old English Sheepdog owners make Exercise tips and Socialization ideas See an Old English Sheepdog in the show ring with its immaculately-groomed, flowing coat and it’s hard to imagine the hard knock life for which they were originally bred. Beneath all that fur and abundant fringe, there lies the heart and soul of a working dog. Big-boned and robust, the Old English Sheepdog is never happier than when at the center of attention or in the middle of the action. First appearing in the mid 1700’s, this comparative newcomer to the canine world was originally bred for the tough life of a drover in Southwest England. Here, they were responsible for driving sheep and cattle to market. It was at this time that they picked up the nickname Bob-Tails because of their docked tails which identified them as working dogs and allowed their owners to avoid paying pet tax. Tasked with guarding and moving sheep and cattle across windswept moors and dales, they are doubly blessed with brain and brawn. Their loyalty and companionship are beyond reproach, but it is the breed’s sense of fun that is as strongly imprinted in their DNA as their instinct to herd. The Old English Sheepdog is often called the clown prince of dogs, which is a great indication of the indelible imprint he leaves on owners and breeders alike. A large breed, adult Old English Sheepdogs reach around 21-22’’ at the shoulder and weigh as much as 80 pounds. Hugely affectionate and attention seeking, they will never be far from their owner’s side. So, if personal space is high on your list of priorities, this may not be the ideal breed for you. As long as an OES is part of the family, it doesn’t matter if you live in a penthouse or a farmhouse. What does matter, though, is exercise and lots of it. Be aware, this love of human company also means that your new best friend will not make a good yard dog. Everything about this breed is larger than life, from their abundant shaggy coat to their outgoing quirky character. They also live to around 12-years of age, so making this affable breed of dog a member of the family is a long-term commitment. For all these reasons, knowledge of this large breed is essential before committing to welcoming one into your family. Are you intending to go down the puppy route, or maybe offering a loving home to a rescue dog? Then the chapters of this guide will provide you with all the information you need to get the best from your big bouncy bob tail.

Download or read book A Complete Guide to Energy Savings in a Domestic Household written by C. B. Hotnoga and published by C. B. Hotnoga. This book was released on 2020-01-07 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Any household can lead exactly the same lifestyles whilst cutting down at least 25% on energy and water expenses, and helping the Environment at the same time. Part of Project “CHALLENGE” For the Future A better approach to energy savings Greener behaviours in modern day lifestyles Planning, ahead of changing Cutting down on natural resources used Reducing pollution Fighting climate change Making BIG SAVINGS on that energy bill Project “CHALLENGE” includes: Domestic households Small sized commercial premises Medium commercial businesses Medium and large commercial businesses with high energy demands Industrial premises

Download or read book The Good Retirement Guide 2020 written by Jonquil Lowe and published by Kogan Page Publishers. This book was released on 2020-01-03 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether it is a relaxing, action-packed or financially rewarding retirement you are planning for, this is the book for you. Fully revised and updated, The Good Retirement Guide 2020 is packed with hundreds of useful hints, tips and insights into your retirement preparation. In retirement, personal ambitions can be realized and new experiences enjoyed, yet with so much to consider, people are often unsure how best to plan for their future. The scope for concern and confusion is even greater with the uncertain economic and political climate, changing retirement ages, the pressures of an ageing population, and evolving pension rules. Making the most out of retirement by changing to a new career, or starting your own business, only adds to the plethora of retirement options. The Good Retirement Guide 2020 is an indispensable book that you will refer to again and again, offering clear and concise suggestions on a broad range of subjects for pre-retirement planning in the UK. Including information on: finance (investments, pensions, annuities and drawdown, benefits and tax), housing, health, holidays, starting a business and looking after elderly parents, this book will help you to save more, live better, and be happier.

Download or read book The Complete Guide to Sports Nutrition 9th Edition written by Anita Bean and published by Bloomsbury Publishing. This book was released on 2022-03-03 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Sports Nutrition is the definitive practical handbook for anyone wanting a performance advantage. What you eat and drink are important considerations when it comes to maximising your sports performance. Whether you are a professional or amateur athlete, or just enjoy regular workouts, well-chosen nutrition strategies can enhance your performance and recovery after exercise. This ninth edition includes accessible guidance on the following topics: - Maximising endurance, strength, performance and recovery - How to calculate your optimal energy, carbohydrate and protein requirements - Advice on improving body composition - The most popular sports supplements - Relative energy deficiency in sport (RED-S) and eating disorders - Hydration strategies to prevent hypohydration and overhydration - Specific advice for masters athletes, young athletes and plant-based athletes - Nutrition strategies to prepare for competition This fully updated and revised edition incorporates the latest cutting-edge research and provides all the tools to help you reach your performance goals.

Download or read book Safety and Health for Engineers written by Roger L. Brauer and published by John Wiley & Sons. This book was released on 2022-08-18 with total page 678 pages. Available in PDF, EPUB and Kindle. Book excerpt: SAFETY AND HEALTH FOR ENGINEERS A comprehensive resource for making products, facilities, processes, and operations safe for workers, users, and the public Ensuring the health and safety of individuals in the workplace is vital on an interpersonal level but is also crucial to limiting the liability of companies in the event of an onsite injury. The Bureau of Labor Statistics reported over 4,700 fatal work injuries in the United States in 2020, most frequently in transportation-related incidents. The same year, approximately 2.7 million workplace injuries and illnesses were reported by private industry employers. According to the National Safety Council, the cost in lost wages, productivity, medical and administrative costs is close to 1.2 trillion dollars in the US alone. It is imperative—by law and ethics—for engineers and safety and health professionals to drive down these statistics by creating a safe workplace and safe products, as well as maintaining a safe environment. Safety and Health for Engineers is considered the gold standard for engineers in all specialties, teaching an understanding of many components necessary to achieve safe workplaces, products, facilities, and methods to secure safety for workers, users, and the public. Each chapter offers information relevant to help safety professionals and engineers in the achievement of the first canon of professional ethics: to protect the health, safety, and welfare of the public. The textbook examines the fundamentals of safety, legal aspects, hazard recognition and control, the human element, and techniques to manage safety decisions. In doing so, it covers the primary safety essentials necessary for certification examinations for practitioners. Readers of the fourth edition of Safety and Health for Engineers readers will also find: Updates to all chapters, informed by research and references gathered since the last publication The most up-to-date information on current policy, certifications, regulations, agency standards, and the impact of new technologies, such as wearable technology, automation in transportation, and artificial intelligence New international information, including U.S. and foreign standards agencies, professional societies, and other organizations worldwide Expanded sections with real-world applications, exercises, and 164 case studies An extensive list of references to help readers find more detail on chapter contents A solution manual available to qualified instructors Safety and Health for Engineers is an ideal textbook for courses in safety engineering around the world in undergraduate or graduate studies, or in professional development learning. It also is a useful reference for professionals in engineering, safety, health, and associated fields who are preparing for credentialing examinations in safety and health.

Download or read book A Complete Guide to Maggot Therapy written by Frank Stadler and published by Open Book Publishers. This book was released on 2022-07-20 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the revival of maggot therapy in Western wound care approximately thirty years ago, there has been no comprehensive synthesis of what is known about its clinical practice, supply chain management, and social dimensions. This edited volume fills the information vacuum and, importantly, makes the current state of knowledge freely accessible. It is the first to provide sound, evidence-based information and guidance covering the entire supply chain from production to treatment. The chapters are arranged in five parts presenting the latest on clinical practice, the principles of therapeutic action, medicinal maggot production, distribution logistics, and the ethical dimensions of maggot therapy. The contributors have paid particular attention to the challenges encountered in compromised, low-resource healthcare settings such as disasters, conflict, and poverty. There are still many barriers to the widespread uptake of maggot therapy in healthcare settings. This book will be essential reading for a global audience of doctors, nurses, allied healthcare providers, students, and entrepreneurs with an interest in maggot-assisted wound care. It will be the go-to reference for those who plan, regulate, and coordinate healthcare, and want to establish a maggot therapy program, particularly in low- and middle-income and other compromised healthcare settings where maggot therapy can provide much-needed, affordable, and efficacious wound care.

Download or read book Talk Triggers written by Jay Baer and published by Penguin. This book was released on 2018-10-02 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin. Word of mouth is directly responsible for 19% of all purchases, and influences as much as 90%. Every human on earth relies on word of mouth to make buying decisions. Yet even today, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations. Talk Triggers provides that strategy in a compelling, relevant, timely book that can be put into practice immediately, by any business. The key to activating customer chatter is the realization that same is lame. Nobody says "let me tell you about this perfectly adequate experience I had last night." The strategic, operational differentiator is what gives customers something to tell a story about. Companies (including the 30+ profiled in Talk Triggers) must dare to be different and exceed expectations in one or more palpable ways. That's when word of mouth becomes involuntary: the customers of these businesses simply MUST tell someone else. Talk Triggers contains: Proprietary research into why and how customers talk More than 30 detailed case studies of extraordinary results from Doubletree Hotels by Hilton and their warm cookie upon arrival, The Cheesecake Factory and their giant menu, Five Guys Burgers and their extra fries in the bag, Penn & Teller and their nightly meet and greet sessions, and a host of delightful small businesses The 4-5-6 learning system (the 4 requirements for a differentiator to be a talk trigger; the 5 types of talk triggers; and the 6-step process for creating talk triggers) Surprises in the text that are (of course) word of mouth propellants Consumers are wired to discuss what is different, and ignore what is average. Talk Triggers not only dares the reader to differentiate, it includes the precise formula for doing it. Combining compelling stories, inspirational examples, and practical how-to, Talk Triggers is the first indispensable book about word of mouth. It's a book that will create conversation about the power of conversation.

Download or read book Complete Guide to Federal and State Garnishment 2020 Edition IL written by Bryant and published by Wolters Kluwer. This book was released on 2019-12-12 with total page 1292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2019 Edition, ISBN 9781454899921

Download or read book The Complete Guide to Astrology written by Louise Edington and published by Sourcebooks, Inc.. This book was released on 2020-01-28 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: An essential guide to astrology for both beginner and advanced practitioners Astrology has been used for thousands of years to help predict events, understand the meaning of life, and teach people to communicate more effectively with others. Whether you are new to the field or have long been looking to astrology for answers, The Complete Guide to Astrology will help you unlock the wisdom of the stars. Start with the basic elements of astrology like the signs, modalities, and houses. Then, learn how to structure, interpret, and take a closer look at your birth chart. From there, detailed charts give you further insight into how to live up to your highest potential at work and in relationships. This astrology book for adults includes: An introduction to astrology essentials—Learn the foundations of astrology, including its historical origins and its context in modern society. Wisdom beyond your sun sign—Explore the more complex astrological associations on your birth chart, including nodes, moon signs, the influences of planets, and more. Astrology for everyone—Discover an open-minded approach to astrological concepts that helps make the wisdom of the cosmos accessible. Understand how your stars align with The Complete Guide to Astrology.

Download or read book Data Governance written by Dimitrios Sargiotis and published by Springer Nature. This book was released on with total page 553 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Complete Guide to Human Resources and the Law 2021 Edition written by Dana Shilling and published by Wolters Kluwer. This book was released on 2020-08-05 with total page 1890 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource.

Download or read book The Complete Guide to Personal Training written by Morc Coulson and published by Bloomsbury Publishing. This book was released on 2024-10-10 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revised and updated third edition of the popular Complete Guide to Personal Training with up-to-date content and new exercises. This is the complete reference guide for anyone working as a personal trainer, or studying to become one, with an in-depth look into the role of the trainer in relation to codes of conduct and client care. This comprehensive book contains practical tips and advice for designing a range of exercise programmes for clients. It also focuses on the best ways to sustain a financially successful personal training business and stand out from the crowd. This new third edition includes: - Brand-new illustrated stretches and exercises - Advice on training at home or outdoors - A spotlight on client well-being - Updated government guidelines, statistics and scientific findings - Guidance on adapting exercises for disabled or vulnerable clients - National guidelines for nutrition and weight. This is essential reading for personal trainers in the health and fitness industry and for those teaching or studying for qualifications in this area.

Download or read book A Complete Guide to the Level 4 Certificate in Education and Training written by Lynn Machin and published by Critical Publishing. This book was released on 2021-06-24 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete, all-in-one guide to the Level 4 Certificate in Education and Training, suitable for use with any awarding organisation. This is a new, third edition of the essential text for all those working towards the Level 4 Certificate in Education and Training. Tailored to meet the demands of the qualification and the latest Standards, it provides full coverage of all the mandatory units as well as information on reflective practice and study skills. Accessible language is combined with a critical approach that clearly relates practical examples to the required underpinning theory. This third edition: has been fully updated throughout, including reference to the new Ofsted Inspection Handbook and legislation around GDPR, social media and apprenticeships includes coverage in every chapter of a broad range of teaching and learning approaches within both physical and virtual environments (face-face, blended, distance learning) features a new section about mental health and emotional well-being, considering both teacher and learner perspectives includes new case studies throughout plus more examples of practical teaching and learning strategies is suitable for use with all awarding organisations and HEIs User friendly, easy to read and covered a good range of material with good examples and case studies. Kerry Adam South Staffordshire College The study skills section is very good - it picks up on the main issues facing trainees in Education and Training contexts and ensures that the advice and guidance are directly relevant to these learners. Also good are the sections on teaching observations and progression. Paul G Daniels Dearne College I will be recommending it for its simplicity as a core text for our new ITT introductory programme. Christian Beighton Canterbury Christchurch

Download or read book Future Intent Based Networking written by Mikhailo Klymash and published by Springer Nature. This book was released on 2021-12-09 with total page 531 pages. Available in PDF, EPUB and Kindle. Book excerpt: So-called Intent-Based Networking (IBN) is founded on well-known SDN (Software-Defined Networking) and represents one of the most important emerging network infrastructure opportunities. The IBN is the beginning of a new era in the history of networking, where the network itself translates business intentions into appropriate network configurations for all devices. This minimizes manual effort, provides an additional layer of network monitoring, and provides the ability to perform network analytics and take full advantage of machine learning. The centralized, software-defined solution provides process automation and proactive problem solving as well as centralized management of the network infrastructure. With software-based network management, many operations can be performed automatically using intelligent control algorithms (artificial intelligence and machine learning). As a result, network operation costs, application response times and energy consumption are reduced, network reliability and performance are improved, network security and flexibility are enhanced. This will be a benefit for existing networks as well as evolved LTE-based mobile networks, emerging Internet of Things (IoT), Cloud systems, and soon for the future 5G/6G networks. The future networks will reach a whole new level of self-awareness, self-configuration, self-optimization, self-recovery and self-protection. This volume consists of 28 chapters, based on recent research on IBN.The volume is a collection of the most important research for the future intent-based networking deployment provided by different groups of researchers from Ukraine, Germany, Slovak Republic, Switzerland, South Korea, China, Czech Republic, Poland, Brazil, Belarus and Israel. The authors of the chapters from this collection present in depth extended research results in their scientific fields.The presented contents are highly interesting while still being rather practically oriented and straightforward to understand. Herewith we would like to wish all our readers a lot of inspiration by studying of the volume!