Download or read book Conducting the Reference Interview Third Edition written by Catherine Sheldrick Ross and published by American Library Association. This book was released on 2019-07-03 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
Download or read book The Reference Interview Today written by Dave Harmeyer and published by Rowman & Littlefield. This book was released on 2014-02-07 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..
Download or read book Conducting the Reference Interview written by Catherine Sheldrick Ross and published by Neal-Schuman Publishers. This book was released on 2002 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.
Download or read book Making Sense of Business Reference written by Celia Ross and published by American Library Association. This book was released on 2020-07-15 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the guide to keep at your side when serving business students, job-seekers, investors, or entrepreneurs in your library.
Download or read book Reference Librarianship Justice written by Kate Adler and published by . This book was released on 2018 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Explores the praxis, history and practice of reference librarianship in the context of social justice"--
Download or read book Readers Advisory Service in the Public Library written by Joyce G. Saricks and published by American Library Association. This book was released on 2005 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Accidental Law Librarian written by Anthony Aycock and published by Information Today. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where can I find the case Simpson v. Satterfield? What are the laws in Nevada on gun ownership? Can you help me apply for a business license? How do I copyright my name? Questions like these make a new law librarian's head spin. The truth is, all librarians are apt to get legal questions, and most struggle to respond. Collection development, too, is tricky if you seldom work with legal publishers. As the law touches more and more of our daily lives while lawyers price their services out of the average person's range, the public increasingly turns to libraries for answers. Where can librarians turn? Okay, that one's easy--to Anthony Aycock s The Accidental Law Librarian.--From publisher description.
Download or read book Reference and Information Services written by Kay Ann Cassell and published by American Library Association. This book was released on 2013 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.
Download or read book Instruction in Libraries and Information Centers written by Laura Saunders and published by . This book was released on 2020 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This open access textbook offers a comprehensive introduction to instruction in all types of library and information settings. Designed for students in library instruction courses, the text is also a resource for new and experienced professionals seeking best practices and selected resources to support their instructional practice. Organized around the backward design approach and written by LIS faculty members with expertise in teaching and learning, this book offers clear guidance on writing learning outcomes, designing assessments, and choosing and implementing instructional strategies, framed by clear and accessible explanations of learning theories. The text takes a critical approach to pedagogy and emphasizes inclusive and accessible instruction. Using a theory into practice approach that will move students from learning to praxis, each chapter includes practical examples, activities, and templates to aid readers in developing their own practice and materials."--Publisher's description.
Download or read book The Reference Encounter written by Marie L. Radford and published by Association of College & Research Libraries. This book was released on 1999 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Introduction to Reference Work written by and published by . This book was released on 1978* with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The American Public Library Handbook written by Guy A. Marco and published by Bloomsbury Publishing USA. This book was released on 2011-11-29 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: A detailed reference work that documents every aspect of the American public library experience through topical entries, statistics, biographies, and profiles. The American Public Library Handbook is the first reference work to focus on all aspects of the American public library experience, providing a topical perspective through comprehensive essays and biographical information on important public librarians. Based upon the author's own notes and extensive experience, as well as library periodicals, library reference books, monographs, textbooks, Internet sources, and correspondence with individual libraries, this book comprises nearly 1,000 entries addressing all aspects of public library service. Each topical essay considers terminology of the area covered, its historical context, and current concerns and issues. Biographies highlight the philosophical perspective of the individuals covered, while entries on specific libraries present timely data and interesting facts about each facility. This unique handbook also offers up-to-date statistics, historical highlights, and information about programs and events of individual libraries.
Download or read book Library Users and Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-05-13 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work.Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness.The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
Download or read book The Reference Interview Today written by Susan Knoer and published by Bloomsbury Publishing USA. This book was released on 2011-06-02 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.
Download or read book Public Library Internships written by Cindy Mediavilla and published by Scarecrow Press. This book was released on 2006 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book was compiled and edited by a librarian who was instrumental in getting funding from a Library Services and Technology Act grant to carry out an internship program in public libraries. The grant allowed the MCLS consortium of public libraries in the Los Angeles area to place library school students in paid internships in MCLS member libraries.
Download or read book Public Libraries in the 21st Century written by Ann E. Prentice and published by Bloomsbury Publishing USA. This book was released on 2010-11-11 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps readers explore how public librarians have reinvented the ways they bring people and information together to meet 21st-century challenges. Public Libraries in the 21st Century provides an up-to-date picture of what the public library is today, what the public librarian needs to know, and how to apply that knowledge. The book offers a thought-provoking exploration of the social, political, economic, cultural, and technological influences that determine the role of the public library in our society. It also looks at ways in which that role continues to change to meet new challenges, while always keeping true to the mission of bringing people and information together. Beginning in the latter half of the 20th century, the library reinvented and repositioned itself to be a force for people and their interaction with information. To illuminate that process, the book outlines the history and purpose of the public library. Issues of leadership, planning, decision making, organizing, and staffing are discussed, as is the impact of technology on how the library is managed and how it serves the community.
Download or read book Online Searching written by Karen Markey and published by Rowman & Littlefield. This book was released on 2023 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Online Searching puts aspiring librarians working in all types of institutions on the fast track to becoming expert searchers, the intermediaries who unite information users with trusted sources that satisfy their information needs.
