Download or read book Thinking about Quality written by Lloyd Dobyns and published by Crown. This book was released on 1994 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: An end to the misunderstandings of W. Edwards Deming's work--the book that finally provides a relationship between his ideas and the way businesses should be run.
Download or read book Quality Management written by Donna C. S. Summers and published by Pearson Educación. This book was released on 2005 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.
Download or read book Principles of Total Quality written by Vincent K. Omachonu and published by CRC Press. This book was released on 2004-05-27 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors. This edition addr
Download or read book Why Quality is Important and How It Applies in Diverse Business and Social Environments Volume I written by Paul Hayes and published by Business Expert Press. This book was released on 2020-12-24 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: These two volumes are about understanding—why—and application—how—with the aim of providing guidance and introduction to both. Quality is the consistent achievement of the user’s expectations of a product or service. The achievement needs to be “The right thing, right first time, every time, in time.” Beginning with manufacturing and services, it also includes professional, personal, and spiritual dimensions. Variation does not sit happily with consistency and skill in handling risk and opportunity requires competence in the use of statistics, probability, and uncertainty; and needs to complement the critically essential soft dimensions of quality and the overarching and underpinning primacy of personal relationships. There are no clear boundaries to the applicability of quality and the related processes and procedures expressed in management systems, and this is why it matters so much to show “how it applies in diverse business and social environments.” Increasingly, the acceptability of boundaries that are drawn depends on their effect on the user and the achievement of quality, and the latest standards on quality management are explicit on this key point. Quality is everyone’s business, and there is no single professional discipline that can properly express this. Insights, knowledge, experience, best practice, tools, and techniques need to be shared across all kinds of organizational and professional boundaries, and there is no departmental boundary that can stand apart from the organization-wide commitment to quality achievement.
Download or read book Quality in the 21st Century written by Paulo Sampaio and published by Springer. This book was released on 2016-04-16 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a compilation of perspectives provided by several winners of the ASQ Feigenbaum Medal, which is awarded each year to an individual under the age of 35 who has made a significant contribution to the field of Quality. As such, it serves as a valuable reference book in this area. It is primarily based on the medalists’ vision to "refresh" and "re-think" the quality concepts that have been used over the past century and the future development of the topic. Maximizing readers’ understanding of the ways in which Quality is created, it provides insights from pioneers in this field from around the globe and anticipates how and what Quality will be in the future, as well as how people and organizations can benefit from it today.
Download or read book The Quality Toolbox written by Nancy R. Tague and published by Quality Press. This book was released on 2023-12-31 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides tools that are less commonly used and some tools that the author, Nancy Tague, created. Inside you’ll find tools for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, basic data handling, and statistics. In this third edition, six new tools were added (i.e., DFMEA and PMFEA) along with a section on Quality 4.0 and suggested quality tools that can help facilitate practitioners looking to implement Quality 4.0 concepts. The use of icons with each tool description tells the reader at a glance what kind of tool it is and where it is used within the improvement process.
Download or read book Quality Costing written by Barrie G. Dale and published by Taylor & Francis. This book was released on 2017-07-05 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Third edition of established text which provides practical advice on how to define, identify, collect, measure, analyse, report and use quality costs.
Download or read book 10 Essentials for High Performance Quality in the 21st Century written by Diomidis H. Stamatis and published by CRC Press. This book was released on 2012-02-02 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode. Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift. Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying CD provides tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.
Download or read book Statistics of Income and Related Administrative Record Research written by American Statistical Association. Meeting and published by . This book was released on 1995 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Turning Administrative Systems Into Information Systems written by and published by . This book was released on 1993 with total page 742 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Building Total Quality written by T. Conti and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation
Download or read book Managing Quality written by Barrie G. Dale and published by John Wiley & Sons. This book was released on 2007-11-12 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have been made to bring the book completely up to date Provides a popular resource for students, academics, and business practitioners alike
Download or read book Concurrent Engineering and Design for Manufacture of Electronics Products written by Sammy G. Shina and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended to introduce and familiarize design, production, quality, and process engineers, and their managers to the importance and recent developments in concurrent engineering (CE) and design for manufacturing (DFM) of new products. CE and DFM are becoming an important element of global competitiveness in terms of achieving high-quality and low-cost products. The new product design and development life cycle has become the focus of many manufacturing companies as a road map to shortening new product introduction cycles, and to achieving a quick ramp-up of production volumes. Customer expectations have increased in demanding high-quality, functional, and user-friendly products. There is little time to waste in solving manufacturing problems or in redesigning products for ease of manufacture, since product life cycles have become very short because of technological breakthroughs or competitive pressures. Another important reason for the increased attention to DFM is that global products have developed into very opposing roles: either they are commodities, with very similar features, capabilities, and specifications; or they are very focused on a market niche. In the first case, the manufacturers are competing on cost and quality, and in the second they are in race for time to market. DFM could be a very important competitive weapon in either case, for lowering cost and increasing quality; and for increasing production ramp-up to mature volumes.
Download or read book Total Quality Service written by D.H. Stamatis and published by Routledge. This book was released on 2018-12-12 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
Download or read book Essentials of Quality with Cases and Experiential Exercises written by Victor E. Sower and published by John Wiley & Sons. This book was released on 2010-02-22 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thoroughly tested and used by students and proven to help students taking the American Society for Quality’s Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current quality management topics, from creative and innovative improvements and approaches to today’s economic environment to ways of developing metrics for measuring and evaluating programs. With non-academic, reader-friendly writing, the text features many chapter exercise and cases that provide students with hands-on experience.
Download or read book Total Quality Management TQM written by and published by . This book was released on 1992 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Problem with Survey Research written by George Beam and published by Routledge. This book was released on 2017-09-08 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Problem with Survey Research makes a case against survey research as a primary source of reliable information. George Beam argues that all survey research instruments, all types of asking-including polls, face-to-face interviews, and focus groups-produce unreliable and potentially inaccurate results. Because those who rely on survey research only see answers to questions, it is impossible for them, or anyone else, to evaluate the results. They cannot know if the answers correspond to respondents' actual behaviors (objective phenomena) or to their true beliefs and opinions (subjective phenomena). Reliable information can only be acquired by observation, experimentation, multiple sources of data, formal model building and testing, document analysis, and comparison. In fifteen chapters divided into six parts-Ubiquity of Survey Research, The Problem, Asking Instruments, Asking Settings, Askers, and Proper Methods and Research Designs-The Problem with Survey Research demonstrates how asking instruments, settings in which asking and answering take place, and survey researchers themselves skew results and thereby make answers unreliable. The last two chapters and appendices examine observation, other methods of data collection and research designs that may produce accurate or correct information, and shows how reliance on survey research can be overcome, and must be.
