Download or read book Quality is Free written by Philip B. Crosby and published by Signet Book. This book was released on 1980 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"--
Download or read book Quality is Still Free written by Philip B. Crosby and published by McGraw Hill Professional. This book was released on 1996 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality Is Free, which has sold nearly 1.7 million copies and has been translated into dozens of languages. Quality Is Still Free offers readers the opportunity to adopt Crosby's penetrating insights for their own enormous benefit. Illustrations.
Download or read book Let s Talk Quality written by Philip B. Crosby and published by Plume. This book was released on 1990 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Completeness written by and published by Penguin. This book was released on 1992 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit whose internal components must mesh smoothly. 30,000 first printing. $30,000 ad/promo. Tour.
Download or read book Quality and Me written by Philip B. Crosby and published by Jossey-Bass. This book was released on 1999-03-26 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American business shares the ideas and insights he's gathered over the course of an eventful, forty-year career. A talented storyteller, Crosby recounts his years as vice president of ITT, his working relationship with the legAndary Harold Geneen, and the launch--and re-launch--of his own consulting practice. Quality and Me is an intimate, informative portrait of the man who changed the way quality management is practiced today.
Download or read book Six Sigma for Managers written by Greg Brue and published by McGraw Hill Professional. This book was released on 2005-06-05 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma for Managers is a practical overview on how to implement Six Sigma practices in everyday business. Emphasizing straightforward explanations instead of complex charts and statistics, it shows managers how to map processes, measure smart, and follow other Six Sigma principles.
Download or read book Philip Crosby s Reflections on Quality written by Philip B. Crosby and published by McGraw-Hill Companies. This book was released on 1995 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Acclaimed quality guru Philip Crosby has reached millions of managers through his bestselling books and his renowned Quality College. Reflections on Quality is perfect for managers or anyone interested in the world of work. The only book of bite-sized meditations with quality as its central theme, it is an invaluable gift that managers will want to give themselves.
Download or read book Quality Without Tears The Art of Hassle Free Management written by Philip B. Crosby and published by McGraw Hill Professional. This book was released on 1995-05-22 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.
Download or read book Delivering Quality Service written by Valarie A. Zeithaml and published by Simon and Schuster. This book was released on 2010-05-11 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.
Download or read book Managing Quality in Qualitative Research written by Uwe Flick and published by SAGE. This book was released on 2018-09-03 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality underpins the success (or failure) of any piece of qualitative research. In this book, Uwe Flick takes you through the steps in method and design to ensure quality and reliability throughout the entire research process. Showing hands-on what it means to ′manage′ quality, this book puts the spotlight on practical questions and steps researchers can use to continually interrogate, improve and demonstrate quality in your research.
Download or read book The Absolutes of Leadership written by Philip B. Crosby and published by Jossey-Bass. This book was released on 1996 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to quality management expert Philip B. Crosby, "Leadership is learnable", and can be developed for any field--in business, government, education, even Little League. "Of all the gurus, no one has capitalized more on the swelling interest in quality than Philip Crosby . . . Crosby's client list reads like a Who's Who of corporate America".--"BusinessWeek".
Download or read book Marketing written by Michael John Baker and published by Taylor & Francis. This book was released on 2001 with total page 730 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Practical Acceptance Sampling written by Galit Shmueli and published by Axelrod Schnall Publishers. This book was released on 2016-07-14 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: New to the second edition: A section on Acceptance-on-Zero plans, additional screenshots from the newly-designed SQCOnline.com with several new calculators, and improved book design for enhanced readability. Practical Acceptance Sampling is a hands-on introduction to the inspection of products and services for quality assurance using statistically-based sampling plans. In today’s era of global supply chains, the path from raw materials to final product often takes place over multiple companies and across multiple continents. Acceptance sampling is key in the 21st century environment. Acceptance sampling plans provide criteria and decision rules for determining whether to accept or reject a batch based on a sample. They are therefore widely used by manufacturers, suppliers, contractors and subcontractors, and service providers in a wide range of industries. The book introduces readers to the most popular sampling plans, including Military Standards and civilian ISO and ANSI/ASQC/BS standards. It covers the design, choice and performance evaluation of different types of plans, including single- and double-stage plans, rectifying and non-rectifying plans, plans for pass/fail and continuous measurements, continuous sampling plans, and more. Practical Acceptance Sampling is suitable for courses on quality control and for quality practitioners with basic knowledge of statistics. It offers clear explanations, examples, end-of-chapter problems, and illustrations of state-of-the-art online resources. Methods are illustrated using Microsoft Excel, online calculators, and SQCOnline.com. However, any statistical software can be used with the book. A companion website to the book is available at www.SamplingBook.com
Download or read book Valuing Quality in Early Childhood Services written by Peter Moss and published by SAGE. This book was released on 1994-10-28 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: `Not only does this book offer a great deal of insight into evaluating early childhood services, it also provides a focal point for those interested in establishing goals, objectives and evaluation criteria for their own early childhood programmes′ - Early Years `Quality′ has become a priority issue for all concerned with early childhood care and education services. Starting from the premise that `quality′ is a relative and dynamic concept based on values and beliefs, Valuing Quality in Early Childhood Services examines how the definitions of quality are established and who is involved in their establishment. The book advocates that the process should involve a range of stakeholder groups, including children, parents, staff, care providers, researchers, employers and the community. A key issue that emerges is the need for new and creative approaches to the development of an inclusionary process in the definitions and attainment of quality care.
Download or read book Total Quality Management written by John S. Oakland and published by Routledge. This book was released on 1996 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
Download or read book The Eternally Successful Organization written by Philip B. Crosby and published by Signet Book. This book was released on 1992 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling author of Quality Is Free, the book that led America's quality revolution, now offers his proven step-by-step program to keep a company fiscally fit and growing--forever. Crosby proves that Darwin's "natural selection" also applies to business organizations--survival of the fittest and bankruptcy of the complacent.
Download or read book Animal Vegetable Miracle written by Barbara Kingsolver and published by Harper Collins. This book was released on 2007-05-01 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bestselling author Barbara Kingsolver returns with her first nonfiction narrative that will open your eyes in a hundred new ways to an old truth: You are what you eat. "As the U.S. population made an unprecedented mad dash for the Sun Belt, one carload of us paddled against the tide, heading for the Promised Land where water falls from the sky and green stuff grows all around. We were about to begin the adventure of realigning our lives with our food chain. "Naturally, our first stop was to buy junk food and fossil fuel. . . ." Hang on for the ride: With characteristic poetry and pluck, Barbara Kingsolver and her family sweep readers along on their journey away from the industrial-food pipeline to a rural life in which they vow to buy only food raised in their own neighborhood, grow it themselves, or learn to live without it. Their good-humored search yields surprising discoveries about turkey sex life and overly zealous zucchini plants, en route to a food culture that's better for the neighborhood and also better on the table. Part memoir, part journalistic investigation, Animal, Vegetable, Miracle makes a passionate case for putting the kitchen back at the center of family life and diversified farms at the center of the American diet. "This is the story of a year in which we made every attempt to feed ourselves animals and vegetables whose provenance we really knew . . . and of how our family was changed by our first year of deliberately eating food produced from the same place where we worked, went to school, loved our neighbors, drank the water, and breathed the air."
