Download or read book Psychosocial Risk Factors in Call Centres written by Christine A. Sprigg and published by . This book was released on 2003 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Research Report (RR) is the third product from the Health and Safety Laboratory (HSL) Call Centre studies. The first product of the HSL research was HELA Local Authority Circular (LAC 94/1) published in November 1999. The LAC reported the findings of HSL's exploratory and qualitative (interview and discussion-based) research on call centres. The second product of HSL's call centre research was a significantly revised and updated version of the HELA Local Authority Circular (LAC 94/1 (rev)), which was published in December 2001. In this RR, we report findings from the larger scale quantitative (questionnaire-based) study. as a call handler more stressful than working in other jobs?; 2. Is working as a call handler equally stressful for everyone who works as one?; 3. What is it that makes working as a call handler stressful?; and 4. What can be done to reduce the psychosocial risks associated with working as a call handler? Future research papers and articles in practitioner publications will report further results and conclusions from this research.

Download or read book Contemporary Ergonomics and Human Factors 2011 written by Martin Anderson and published by CRC Press. This book was released on 2017-10-02 with total page 524 pages. Available in PDF, EPUB and Kindle. Book excerpt: The broad and developing scope of ergonomics - the application of scientific knowledge to improve people‘s interaction with products, systems and environments - has been illustrated for 25 years by the books which make up the Contemporary Ergonomics series. This book presents the proceedings of the international conference on Ergonomics and Human F

Download or read book The Essentials of the New Workplace written by David Holman and published by John Wiley & Sons. This book was released on 2005-05-05 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: The original hardback edition of The New Workplace examined modern business terms such as total quality management, just-in-time production, e-business, lean manufacturing and teleworking. It explored what these terms really mean and what effect they have in practice - especially their impact on productivity and performance and their social and psychological consequences. This paperback is a shorter, revised version of the original book. It will focus on working practices, especially technology orientated ones, which are the most relevant and innovative for consultants.

Download or read book Organizational Interventions for Health and Well being written by Karina Nielsen and published by Routledge. This book was released on 2018-06-14 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important new collection provides not only a comprehensive overview of how organizational interventions can improve health and well-being in the workplace - addressing its causes rather than the symptoms - but also the practical issues faced in their design, implementation and evaluation. Drawing on a range of case studies and empirical investigations, it is the first book to seriously examine each element of the intervention process, and to recognize the individual, group, leader and organizational factors that researchers should consider. The authors describe the various challenges to such collaborative processes, as well as the specific methods and tools that can be used in response. Each chapter offers practical, evidence-based guidance. Featuring a final section examining new directions and approaches in organizational intervention research, the book features contributions from some of the leading international researchers in the field. It will be essential reading for any researcher or practitioner interested in the practical issues involved in improving the organization, design and management of the contemporary workplace.

Download or read book Contemporary Ergonomics 2002 written by Paul T. McCabe and published by CRC Press. This book was released on 2003-09-02 with total page 689 pages. Available in PDF, EPUB and Kindle. Book excerpt: The broad and developing scope of ergonomics, the application of scientific knowledge to improve people's interaction with products, systems and environments, has been illustrated over the past sixteen years by the books that make up the Contemporary Ergonomics series. Presenting the proceedings of the Ergonomics Society's Annual Conference, the series embraces the wide range of topics covered by ergonomics. Chapters provide an insight into the current practice, present new research findings and form an invaluable reference source. Among the most interesting topics covered in this volume are rail safety, the development and applications of virtual reality and hospital ergonomics. Contemporary Ergonomics 2002 will appeal to all those who have an interest in people's interactions with their working and leisure environment, including designers, manufacturing and production engineers, health and safety specialists, occupational, applied and industrial psychologists, and applied physiologists.

Download or read book The International Journal of Indian Psychology Volume 1 Issue 4 No 2 written by IJIP.In and published by Lulu International Press & RED'SHINE Publication. Inc. This book was released on 2014-09-25 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Journal of Indian Psychology (ISSN 2348-5396) is an academic journal that examines the intersection of psychology, home sciences, and education. IJIP is published quarterly and is available in electronic versions. Our expedited review process allows for a thorough analysis by expert peer-reviewers within a time line that is much more favorable than many other academic publications..."

Download or read book Call Centre Work written by Christian Dormann and published by Psychology Press. This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.

Download or read book Contemporary Ergonomics and Human Factors 2010 written by Martin Anderson and published by Taylor & Francis. This book was released on 2011-03-04 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt: The broad and developing scope of ergonomics — the application of scientific knowledge to improve peoples’ interaction with products, systems, and environments — has been illustrated for 25 years by the books in the Contemporary Ergonomics series. Reflecting the name change of the Ergonomics Society to the Institute of Ergonomics & Human Factors, the peer-reviewed papers in this volume embrace a wide range of issues related to ergonomics. International contributors provide insight into current practice and present new research findings. They cover an array of topics, including defense; hazardous industries; human factors integration; inclusive design; medical; methods and tools; occupational health and safety; slips, trips, and falls; transport; and applications of ergonomics. Mirroring the 2010 conference, the book includes a memorial to Professor Tom Reilly and a symposium on creating a learning organization. Ideal for mainstream ergonomists and human factors specialists, this invaluable reference source is also suitable for those concerned with people’s interactions with their working and leisure environment, such as designers; manufacturing and production engineers; health and safety specialists; occupational, applied, and industrial psychologists; and applied physiologists.

Download or read book Ergonomics and Health Aspects of Work with Computers written by Marvin J. Dainoff and published by Springer. This book was released on 2007-08-24 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the International Conference on Ergonomics and Health Aspects of Work with Computers, EHAWC 2007, held in Beijing, China in July 2007 in the framework of the 12th International Conference on Human-Computer Interaction, HCII 2007 with 8 other thematically similar conferences. It covers health and well being in the working environment as well as ergonomics and design.

Download or read book Tinnitus written by David M. Baguley and published by Plural Publishing. This book was released on 2015-11-20 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tinnitus: Clinical and Research Perspectives summarizes contemporary findings from basic and clinical research regarding tinnitus mechanisms, effects, and interventions. The text features a collection of international authors, active researchers, and clinicians who provide an expansive scope of material that ensures relevance for patients and professionals. Reviews and reports of contemporary research findings underscore the text's value for classroom use in audiology and otolaryngology programs. Patients and students of audiology will benefit from the text's coverage of tinnitus mechanisms, emerging practice considerations, and expectations for outcomes--for example, recent successes of cognitive behavioral therapy, neuromodulation, and hearing aid use. These and other topics, such as the effects of noise and drugs on tinnitus, are reported in a way that enhances clinicians' ability to weave such strategies into their own work. The influence of tinnitus on all aspects of life is explored, from art to medicine and communication to isolation, thereby providing clinicians and patients a deeper understanding of and greater facility managing a tinnitus experience. Finally, this text includes case studies that provide a practical view of tinnitus effects and management approaches. The editors hope that the consideration of mechanisms, interventions, and outcomes resonates with patients, clinicians, and students of audiology. Chapters such as Tinnitus in Literature, Film, and Music make clear the ubiquity of the tinnitus experience and reinforce for patients that while tinnitus may be isolating, it is a shared experience. Other chapters, such as Musical Hallucination, andAcoustic Shock, address problems experienced by patients who experience not only tinnitus, but unusual auditory system behaviors that may be confused with tinnitus, or that can exacerbate a patient’s emotional response to tinnitus. Chapters covering conditions that complicate tinnitus management provide clinical findings that support intervention strategies. Subtypes of tinnitus that require medical attention are reviewed in order to clarify sources of the sounds, as well as the appropriate referrals that should follow the identification of such sensations.

Download or read book Your Call Is Not That Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2010-08-17 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

Download or read book Proceedings of the 7th International Conference on Business and Finance written by Michael Twum-Darko and published by AOSIS. This book was released on 2015-12-31 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cape Town, South Africa, 9 Sept. 2015 - 10 Sept. 2015. Theme: ‘Creating futures: Sustainable economies?’, Purpose: To share continuous and collaborative research outputs that review existing strategies and to propose mechanisms for the likely achievement of a sustainable economy that is unique but inclusive to different entities in the world. Target audience: This year’s 7th International Conference on Business and Finance (ICBF) continues its tradition of being the premier forum for presentation of research results and experience reports on contemporary issues of finance, accounting, entrepreneurship, business innovation, big data, e-Government, public management, development economics and information systems, including models, systems, applications, and theory. Editorial Policy: All papers were refereed by a double blind reviewing process in line with the South African, Department of Higher Education Training (DHET) refereeing standards. Papers were reviewed according to the following criteria: relevance to conference themes, relevance to audience, contribution to scholarship, standard of writing, originality and critical analysis.

Download or read book New Directions in Organizational Psychology and Behavioral Medicine written by Cary Cooper and published by Routledge. This book was released on 2016-04-29 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research shows the dynamic relationship between work, health and satisfaction. New Directions in Organizational Psychology and Behavioral Medicine, comprehensively covers new developments in the field of occupational health psychology and provides insight into the many challenges that will change the nature of occupational health psychology. The editors have gathered 40 experts from all over the developed world to discuss issues relevant to human resource and talent management, and specifically to employment related physical and psychological health issues. Especially because it comes at a time of economic turbulence that will create work stress and strain, organizations, researchers and practitioners will find this book valuable.

Download or read book Occupational and Environmental Safety and Health II written by Pedro M. Arezes and published by Springer Nature. This book was released on 2020-02-20 with total page 782 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores a number of important issues in the area of occupational safety and hygiene. Presenting both research and best practices for the evaluation of occupational risk, safety and health in various types of industry, it particularly focuses on occupational safety in automated environments, innovative management systems and occupational safety in a global context. The different chapters examine the perspectives of all those involved, such as managers, workers and OSH professionals. Based on selected contributions presented at the 16th International Symposium on Occupational Safety and Hygiene (SHO 2020), held on 6–7 April, 2020, in Porto, Portugal, the book serves as a timely reference guide and source of inspiration to OSH researchers, practitioners and organizations operating in a global context.

Download or read book Management Research written by Mark Easterby-Smith and published by SAGE. This book was released on 2012-04-03 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Electronic Inspection Copy available for instructors here Now in its Fourth Edition, this much loved text offers theoretical and philosophical depth without sacrificing what you need to know in practical terms. With an impressive suite of in-text features and online materials, as well as the authors' ability to tackle complex issues in a clear and accessible way, this textbook makes the whole scope of management research methods approachable. Inside you will find painless coverage of the entire research process as well as a critical, thoughtful treatment of important issues like ethics and politics, making this an invaluable companion to any student or researcher who needs to know about business and management research methods. New to the Fourth Edition: - Expanded coverage of mixed methods - Further guidance on choosing a research question and writing a research proposal - More visual material and an improved, full-colour layout The book's companion website has been fully updated to include: - An instructor's manual - Lecture slides - Links to further reading - More full-text articles from SAGE Journals Online - An online glossary - An author podcast Visit the Companion Webiste at www.sagepub.co.uk/easterbysmith

Download or read book Management and Business Research written by Mark Easterby-Smith and published by SAGE. This book was released on 2018-04-28 with total page 777 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get 24 months FREE access to an interactive eBook when purchasing the paperback* The Sixth Edition continues to give students a comprehensive overview of what is needed to carry-out successful and effective research, with practical hands-on guidance on how to conduct a dissertation project or research thesis, in business and management. New to This Edition: Complimentary fully integrated interactive eBook version. Coverage of online data collection, netnography, big data and data visualization. Research philosophy in chapter 3 is further supported and enhanced by an author video overview available online and a pull out at the back of the book that gives a useful visual representation of each key component of the research process using a tree as a metaphor. Annotated further reading recommendations. An important new feature is the "Research in Action" textboxes, which consist of engaging accounts of real-world research experiences from academics, practitioners and students. Examples include measuring the impact of development programmes on Chinese rural communities, and qualitative data being used to measure the experiences of UK taxi drivers. Each contributor has also given a practical ‘top tip’ for doing research successfully. The book is complemented by a FREE Interactive eBook and online resources including PowerPoint slides, datasets, multiple-choice questions, e-flashcards and links to additional online material. Suitable reading for any student carrying out a research project, dissertation or thesis in business and management. *Interactivity only available through the eBook included as part of paperback product (ISBN 9781526446954). Access not guaranteed on second-hand copies (as access code may have previously been redeemed).

Download or read book Flourishing in Life Work and Careers written by Ronald J. Burke and published by Edward Elgar Publishing. This book was released on 2015-02-27 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: Happiness in one aspect of our life can positively impact our satisfaction within other domains of our life. The opposite also rings true. Today's generation of working people have often been called the generation who want it all. But can we really