Download or read book Problem Solution A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Problem Solution A Complete Guide - 2020 Edition.
Download or read book Problem Solving A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-10 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crowdsourcing: useful for problem-solving, and what about value capture? (P)s often react to slow and conscious problem-solving by asking: Why cant you just use common sense? Do your employees know problem-solving using 5 Whys and Ishikawa Diagrams? Is further automation the way forward for augmenting human thinking and problem-solving? When a new employee names a problem, how is that person then seen by your organization? This premium Problem Solving self-assessment will make you the reliable Problem Solving domain authority by revealing just what you need to know to be fluent and ready for any Problem Solving challenge. How do I reduce the effort in the Problem Solving work to be done to get problems solved? How can I ensure that plans of action include every Problem Solving task and that every Problem Solving outcome is in place? How will I save time investigating strategic and tactical options and ensuring Problem Solving costs are low? How can I deliver tailored Problem Solving advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Problem Solving essentials are covered, from every angle: the Problem Solving self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Problem Solving outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Problem Solving practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Problem Solving are maximized with professional results. Your purchase includes access details to the Problem Solving self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Problem Solving Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Download or read book Problem Solution A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-10-10 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does problem solution integrate with other stakeholder initiatives? What would happen if problem solution weren't done? Are you maintaining a past-present-future perspective throughout the problem solution discussion? Does your organization need more problem solution education? Is problem solution dependent on the successful delivery of a current project? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Problem Solution investments work better. This Problem Solution All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Problem Solution Self-Assessment. Featuring 951 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Problem Solution improvements can be made. In using the questions you will be better able to: - diagnose Problem Solution projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Problem Solution and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Problem Solution Scorecard, you will develop a clear picture of which Problem Solution areas need attention. Your purchase includes access details to the Problem Solution self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Problem Solution Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Download or read book Complex Problem Solving A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complex Problem Solving A Complete Guide - 2020 Edition.
Download or read book Problem Solving 101 written by Ken Watanabe and published by Penguin. This book was released on 2009-03-05 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fun and simple problem-solving guide that took Japan by storm Ken Watanabe originally wrote Problem Solving 101 for Japanese schoolchildren. His goal was to help shift the focus in Japanese education from memorization to critical thinking, by adapting some of the techniques he had learned as an elite McKinsey consultant. He was amazed to discover that adults were hungry for his fun and easy guide to problem solving and decision making. The book became a surprise Japanese bestseller, with more than 370,000 in print after six months. Now American businesspeople can also use it to master some powerful skills. Watanabe uses sample scenarios to illustrate his techniques, which include logic trees and matrixes. A rock band figures out how to drive up concert attendance. An aspiring animator budgets for a new computer purchase. Students decide which high school they will attend. Illustrated with diagrams and quirky drawings, the book is simple enough for a middleschooler to understand but sophisticated enough for business leaders to apply to their most challenging problems.
Download or read book Problem Solving Strategies A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-05-08 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This valuable Problem Solving Strategies self-assessment will make you the credible Problem Solving Strategies domain auditor by revealing just what you need to know to be fluent and ready for any Problem Solving Strategies challenge. How do I reduce the effort in the Problem Solving Strategies work to be done to get problems solved? How can I ensure that plans of action include every Problem Solving Strategies task and that every Problem Solving Strategies outcome is in place? How will I save time investigating strategic and tactical options and ensuring Problem Solving Strategies costs are low? How can I deliver tailored Problem Solving Strategies advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Problem Solving Strategies essentials are covered, from every angle: the Problem Solving Strategies self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Problem Solving Strategies outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Problem Solving Strategies practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Problem Solving Strategies are maximized with professional results. Your purchase includes access details to the Problem Solving Strategies self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Problem Solving Strategies Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Download or read book Black Decker The Complete Guide to Wiring Updated 8th Edition written by Editors of Cool Springs Press and published by Black & Decker Complete Guide. This book was released on 2022-02-08 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Wiring is BLACK+DECKER’s eighth edition of the best-selling home improvement book in North America for more than a decade, now completely updated to conform to 2020–2023 National Electrical Code.
Download or read book Bulletproof Problem Solving written by Charles Conn and published by John Wiley & Sons. This book was released on 2019-03-04 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complex problem solving is the core skill for 21st Century Teams Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses and organizations comes up short. In Bulletproof Problem Solving: The One Skill That Changes Everything you’ll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after bulletproof problem solver who can tackle challenges that others balk at. The problem-solving technique outlined in this book is based on a highly visual, logic-tree method that can be applied to everything from everyday decisions to strategic issues in business to global social challenges. The authors, with decades of experience at McKinsey and Company, provide 30 detailed, real-world examples, so you can see exactly how the technique works in action. With this bulletproof approach to defining, unpacking, understanding, and ultimately solving problems, you’ll have a personal superpower for developing compelling solutions in your workplace. Discover the time-tested 7-step technique to problem solving that top consulting professionals employ Learn how a simple visual system can help you break down and understand the component parts of even the most complex problems Build team brainstorming techniques that fight cognitive bias, streamline workplanning, and speed solutions Know when and how to employ modern analytic tools and techniques from machine learning to game theory Learn how to structure and communicate your findings to convince audiences and compel action The secrets revealed in Bulletproof Problem Solving will transform the way you approach problems and take you to the next level of business and personal success.
Download or read book Creative Problem Solving A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-02-02 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are some other specific creative problem solving tools and techniques? Does creative problem solving work? What is the advantage of creative problem solving in a group? How do you improve your creative problem solving skills? What is creative problem solving? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Creative Problem Solving investments work better. This Creative Problem Solving All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Creative Problem Solving Self-Assessment. Featuring 955 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Creative Problem Solving improvements can be made. In using the questions you will be better able to: - diagnose Creative Problem Solving projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Creative Problem Solving and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Creative Problem Solving Scorecard, you will develop a clear picture of which Creative Problem Solving areas need attention. Your purchase includes access details to the Creative Problem Solving self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Creative Problem Solving Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Download or read book Problem Reports And Solutions A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-01-19 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the clients issues and concerns? What are the gaps in your knowledge and experience? When should you bother with diagrams? Is Problem Reports and Solutions required? Is there a high likelihood that any recommendations will achieve their intended results? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Problem Reports And Solutions investments work better. This Problem Reports And Solutions All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Problem Reports And Solutions Self-Assessment. Featuring 955 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Problem Reports And Solutions improvements can be made. In using the questions you will be better able to: - diagnose Problem Reports And Solutions projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Problem Reports And Solutions and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Problem Reports And Solutions Scorecard, you will develop a clear picture of which Problem Reports And Solutions areas need attention. Your purchase includes access details to the Problem Reports And Solutions self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Problem Reports And Solutions Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Download or read book TRIZ for Engineers Enabling Inventive Problem Solving written by Karen Gadd and published by John Wiley & Sons. This book was released on 2011-02-11 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRIZ is a brilliant toolkit for nurturing engineering creativity and innovation. This accessible, colourful and practical guide has been developed from problem-solving workshops run by Oxford Creativity, one of the world's top TRIZ training organizations started by Gadd in 1998. Gadd has successfully introduced TRIZ to many major organisations such as Airbus, Sellafield Sites, Saint-Gobain, DCA, Doosan Babcock, Kraft, Qinetiq, Trelleborg, Rolls Royce and BAE Systems, working on diverse major projects including next generation submarines, chocolate packaging, nuclear clean-up, sustainability and cost reduction. Engineering companies are increasingly recognising and acting upon the need to encourage successful, practical and systematic innovation at every stage of the engineering process including product development and design. TRIZ enables greater clarity of thought and taps into the creativity innate in all of us, transforming random, ineffective brainstorming into targeted, audited, creative sessions focussed on the problem at hand and unlocking the engineers' knowledge and genius to identify all the relevant solutions. For good design engineers and technical directors across all industries, as well as students of engineering, entrepreneurship and innovation, TRIZ for Engineers will help unlock and realise the potential of TRIZ. The individual tools are straightforward, the problem-solving process is systematic and repeatable, and the results will speak for themselves. This highly innovative book: Satisfies the need for concise, clearly presented information together with practical advice on TRIZ and problem solving algorithms Employs explanatory techniques, processes and examples that have been used to train thousands of engineers to use TRIZ successfully Contains real, relevant and recent case studies from major blue chip companies Is illustrated throughout with specially commissioned full-colour cartoons that illustrate the various concepts and techniques and bring the theory to life Turns good engineers into great engineers.
Download or read book Black Decker The Complete Guide to Wiring Updated 7th Edition written by Editors of Cool Springs Press and published by . This book was released on 2017-12-26 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: BLACK+DECKER's latest edition of the best-selling home-improvement book in North America for more than a decade is completely updated to conform to 2017–2020 national electrical codes. For more than ten years, BLACK+DECKER The Complete Guide to Wiring has been the best-selling home wiring manual in North America. Now with more than two million copies in print, this is the home reference book more DIYers choose than any other for many reasons. As the most current wiring book on the market, you can be confident that your projects will meet national writing codes. You’ll also spend more time on your project and less time scratching your head thanks to more than 800 clear color photos and over 40 diagrams that show you exactly what you need to know about home electrical service; all the most common circuits, all the most-needed techniques, all the most essential tools and materials. The information in this book has been created and reviewed by professional electricians under the watchful eye of the experts at BLACK+DECKER. You can find plenty of articles and videos about wiring online or in other publications, but only The Complete Guide to Wiring has passed the rigorous test to make it part of The Best DIY Series from the Brand You Trust.
Download or read book Complex Problem Solving A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-23 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you identified your Complex Problem Solving key performance indicators? What Complex Problem Solving improvements can be made? Who are the Complex Problem Solving decision makers? How do you assess your Complex Problem Solving workforce capability and capacity needs, including skills, competencies, and staffing levels? Are you using a design thinking approach and integrating Innovation, Complex Problem Solving Experience, and Brand Value? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Complex Problem Solving investments work better. This Complex Problem Solving All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Complex Problem Solving Self-Assessment. Featuring 962 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Complex Problem Solving improvements can be made. In using the questions you will be better able to: - diagnose Complex Problem Solving projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Complex Problem Solving and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Complex Problem Solving Scorecard, you will develop a clear picture of which Complex Problem Solving areas need attention. Your purchase includes access details to the Complex Problem Solving self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Complex Problem Solving Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Download or read book 10 1 Steps to Problem Solving written by Andrew Sario and published by Independently Published. This book was released on 2020-11-26 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Going far beyond "plug-and-chug" solutions, this relatable guide simplifies the scientific principles and breaks down the art of efficient problem-solving. Andrew Sario breaks down years of experience into digestible tips. Boost your career with 10+1 steps to solve real-life engineering problems effectively. Can engineers improve their problem-solving skills? Sario guides readers through ten steps of practical problem-solving with each step including engineering stories from his career as a lead systems engineer in the critical infrastructure and operational technology fields. The 10+1 Steps are an unorthodox way of looking at things but spend its efforts on improving your average time to solve. 1. The Question 2. The Obvious 3. Eyes 4. Check Yourself 5. Doctor G 6. The RTFM Protocol 7. Strip 8. What about the environment? 9. Phone-A-Friend 10. PrayThe last step? The Secret step. The steps are designed so that they can work with formal engineering methods giving you ways to improve your approach. 10+1 Steps to problem-solving provides that extra "+1" step for those situations when you have run out of options. The book shows the reader how their problem-solving skills can lead to better pay, more respect and land bigger projects. By following the guiding principles in this book you can confidently help solve problems regardless of current skill and experience.
Download or read book Problem Management System A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Complete Guide for RBI Office Attendants Exam 2021 written by Disha Experts and published by Disha Publications. This book was released on 2020-02-04 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Teaching in Nursing and Role of the Educator Third Edition written by Marilyn H. Oermann, PhD, RN, ANEF, FAAN and published by Springer Publishing Company. This book was released on 2021-02-04 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: All the information you need in one textbook! This all-inclusive text for Nurse Educators delivers comprehensive, evidence-based guidance on the essential components of teaching, including learning theories, teaching methods, new technologies for teaching, curriculum development, evaluation and testing, and accreditation. The text delivers the full scope of knowledge necessary for novice and experienced faculty to become competent teachers in nursing. This third edition features new content on the transition from clinician to educator. There is also a new chapter on nursing professional development and teaching in clinical settings and updated teaching strategies for active learning, clinical judgment, and online teaching. The text is designed to help educators prepare for the certification exams. The text also addresses varied learning styles and how to accommodate them, new developments in simulation, standardized patients, OSCEs, clinical teaching, interprofessional education, and evidence-based teaching. New to the Third Edition: Chapter on the transition from clinician to educator, plus expanded content throughout on becoming a nurse educator Addresses inclusivity and developing an inclusive learning environment for people with different learning styles Strategies to promote active learning, clinical judgment, and higher level learning, and teaching online Updated content on simulations, the use of standardized patients, OSCEs, clinical teaching, and clinical evaluation Chapter on accreditation of nursing programs and developing a systematic program evaluation plan Chapter on nursing professional development and teaching in a clinical setting Key Features: Written by experts who seamlessly integrate evidence-based research and practical strategies Serves as a thorough study guide for nurse educator certification exams Covers practical teaching strategies, simulation, online education, technology, interprofessional education, clinical teaching and evaluation, and test construction Includes case examples and other examples to support content and “how-to” tips Includes a high quality online course ready for an instructor’s use: sample syllabus, PowerPoints, and a complete 20-module online course
