Download or read book PRIME AUG SEP 2013 written by and published by Spring Publishing Pte Ltd. This book was released on 2013-08-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book PRIME JUN JUL 2013 written by and published by Spring Publishing Pte Ltd. This book was released on 2013-06-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book PRIME OCT NOV 2013 written by and published by Spring Publishing Pte Ltd. This book was released on 2013-10-01 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book PRIME FEB MAR 2013 written by and published by Spring Publishing Pte Ltd. This book was released on 2013-02-01 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book PRIME DEC JAN 2013 14 written by and published by Spring Publishing Pte Ltd. This book was released on 2013-12-01 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Bahamas Business and Investment Opportunities Yearbook Volume 1 Strategic Practical Information and Opportunities written by IBP, Inc. and published by Lulu.com. This book was released on 2016-04-14 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bahamas Business and Investment Opportunities Yearbook Volume 1 Strategic, Practical Information and Opportunities

Download or read book Bahamas Telecom Industry Business Opportunities Yearbook Volume 1 Strategic Information and Regulations written by IBP, Inc and published by Lulu.com. This book was released on 2009-03-20 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2011 Updated Reprint. Updated Annually. Bahamas Telecommunication Industry Business Opportunities Handbook

Download or read book PRIME APR MAY 2013 written by and published by Spring Publishing Pte Ltd. This book was released on 2013-04-01 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.

Download or read book Global Allies written by Michael Wesley and published by ANU Press. This book was released on 2017-06-28 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: The global system of alliances that the United States built after the Second World War underpinned the stability and prosperity of the postwar order. But during the 20th century, the multilateral NATO alliance system in Europe and the bilateral San Francisco alliance system in Asia rarely interacted. This changed in the early 21st century, as US allies came together to fight and stabilise conflicts in the Middle East and Central Asia. This volume presents the first-ever comparative study of US alliances in Europe and Asia from the perspectives of US allies: the challenges, opportunities and shifting dynamics of these fundamental pillars of order. This volume is essential reading for those interested in contemporary and future regional and global security dynamics.

Download or read book Parallel Processing and Applied Mathematics written by Roman Wyrzykowski and published by Springer. This book was released on 2014-05-05 with total page 817 pages. Available in PDF, EPUB and Kindle. Book excerpt: This two-volume-set (LNCS 8384 and 8385) constitutes the refereed proceedings of the 10th International Conference of Parallel Processing and Applied Mathematics, PPAM 2013, held in Warsaw, Poland, in September 2013. The 143 revised full papers presented in both volumes were carefully reviewed and selected from numerous submissions. The papers cover important fields of parallel/distributed/cloud computing and applied mathematics, such as numerical algorithms and parallel scientific computing; parallel non-numerical algorithms; tools and environments for parallel/distributed/cloud computing; applications of parallel computing; applied mathematics, evolutionary computing and metaheuristics.

Download or read book Leadership Performance and Rhetoric written by Adam B. Masters and published by Springer. This book was released on 2017-08-16 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines both the rhetorical content of contemporary public leadership and the leadership methods pioneered by early English statesman Sir Francis Bacon. In particular, it considers the use of public rhetoric to defend leadership legitimacy in six case studies, drawing on leadership contests in recent Australian political history. The authors map out the complex language of leadership in contemporary politics through chapter-length portraits of the inter-related political rhetoric of prime ministers Rudd, Gillard, Abbott and Turnbull, plus former foreign minister Bob Carr and indigenous leader Noel Pearson. The process is a novel application of leadership analysis derived from the political philosophy of Francis Bacon, who emerges as a founder of the study, and indeed practice, of political and public leadership. The book will appeal to students and scholars across the fields of political science, communication and rhetorical studies, and political history.

Download or read book Psychology of Democracy written by Ashley Weinberg and published by Cambridge University Press. This book was released on 2022-03-03 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about all our futures and demonstrates how essential insights from political psychology can nurture and safeguard democracy.

Download or read book Political Handbook of the World 2016 2017 written by Tom Lansford and published by CQ Press. This book was released on 2017-03-31 with total page 1965 pages. Available in PDF, EPUB and Kindle. Book excerpt: Published since 1928, the Political Handbook of the World provides timely, thorough, and accurate political information with more in-depth coverage of current political controversies and political parties than any other reference guide. The updated 2016–2017 Edition continues this legacy as the most authoritative source for finding complete facts and analysis on each country’s governmental and political makeup. Political science and international relations scholars have revised this edition, and made understanding complex foreign affairs andpolitical situations easy and accessible. With more than 200 entries on countries and territories throughout the world, housed in one place, these volumes are renowned for their extensive coverage of all major and minor political parties and groups in each political system. They also provide names of key ambassadors and international memberships of each country, plus detailed profiles of more than 30 intergovernmental organizations and United Nations agencies. This comprehensive update will include coverage of current events, issues, crises, and controversies from the course of the last two years, including: The closely-watched U.S. presidential election The effect of the Brexit referendum and installment of a new British prime minister The extensive investigation and subsequent impeachment of Brazil’s president The far-reaching impact of the “Panama Papers” scandal Changes in U.S.–Cuba diplomatic relations and the reopening of their embassies The unconstitutional declaration of Gambia as an Islamic State Sentiments about the migrant and refugee crisis across Europe and the influence on policy Also, the new “For Further Reference” feature included for every country entry directs readers to additional resources to continue their research.

Download or read book Libya written by Ronald Bruce St John and published by Simon and Schuster. This book was released on 2017-11-02 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since Qaddafi’s ousting in 2011, Libya has been beset by instability and conflict. To understand the tumultuous state of the country today, one must look to its past. With great clarity and precision, renowned regional expert Ronald Bruce St John examines Libya’s long struggle to establish its political and economic identity amidst the interference of external actors keen to exploit the country’s strategic importance. This authoritative history spans the time of the early Phoenician and Greek settlements, colonization by Mussolini’s Italy, Qaddafi’s four decades of rule and, in this updated edition, the internal rivalries that have dominated the country in the aftermath of the Arab Spring. Essential reading for those seeking a greater understanding of this complex North African state, Libya: From Colony to Revolution is an insightful history, rich in detail and analysis.

Download or read book Political Science written by and published by . This book was released on 2014 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Pathways to Low Carbon Development for Viet Nam written by Asian Development Bank and published by Asian Development Bank. This book was released on 2017-12-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Viet Nam has had rapid economic growth in recent years, but this growth has been energy-dependent, even as the energy system has become more carbon intensive. This study uses a bottom-up model to evaluate 63 measures to reduce greenhouse gas emissions from household electricity, industry, power generation, and transport. It finds potential for emissions reduction by 53% in 2050, and that much of this reduction can occur at low or negative financial costs. Moreover, these measures are found to ultimately lead to faster and more inclusive economy-wide growth. Policy measures are identified to help realize the modeled potential.