Download or read book Prescription for Excellence Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2011-05-20 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.
Download or read book Your First Leadership Job written by Tacy M. Byham and published by John Wiley & Sons. This book was released on 2015-04-27 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming the Very Best First-Time Leader Congratulations! You’re now in charge. Perhaps it’s your first time as a leader, or maybe you want to fine-tune your skills. Either way, you’ve begun one of the most rewarding chapters of your career. But, like many beginnings, the first few years can be challenging. Fortunately, you don’t have to tackle this challenge on your own. Your First Leadership Job gives you practical advice straight from others who have walked in your shoes. Not only does it include dozens of tools to ensure your success, but it’s also based on the authors’ and DDI’s extensive experience and research, which ultimately has led to the development of millions of leaders around the world. In fact, a quarter-million leaders will be developed this year alone via DDI training. Your First Leadership Job is divided into two sections. Part 1 introduces the concept of catalyst leader—one who sparks energy, passion, and commitment in others. Your transition to catalyst leader is a major step in your leadership journey. This book provides essential tips to put you on the catalyst path. Ultimately, leadership is about the many conversations—frequent, clear, authentic, and occasionally difficult—that you will have daily. Your First Leadership Job builds awareness of the fundamental skills you’ll come to rely on to make every one of these interactions successful. Part 2 devotes 13 chapters to critical core leadership competencies, including coaching for success, hiring the best employees, turning dreaded appraisals into discussions that propel performance, and handling difficult employees. It also includes a chapter for first-time female leaders. Look at Your First Leadership Job as an indispensable companion to becoming an awesome leader—one who will make a positive, lasting impact on your team, family, and career. Visit www.yourfirstleadershipjob.com to learn more.
Download or read book Prescription for Leadership written by Stephen J. Miller and published by . This book was released on 1970 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Leadership Pill written by Kenneth Blanchard and published by Simon and Schuster. This book was released on 2012-12-11 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you become a more successful manager, a stronger team leader and a motivator who gets the best results from a group? Ken Blanchard's inspiring new book provides the answer. In a beguiling, sometimes humorous fashion, THE LEADERSHIP PILL conjures up a tantalizing possibility: What if there was a pill that could stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader's powers, but contains the wrong ingredients, stimulating him in a short-sighted direction. He is coercive, obsessed with immediate results and drives his team relentlessly until, after a brief spike in performance, they suffer early burnout. In contrast, the 'Effective Leader', working without a pill, inspires and supports his team. He supplies the right ingredients, earning the respect and trust of his team with a blend of integrity, partnership and affirmation. Ultimately it is recognised that there is more to effective leadership than a wonder 'pill'. Destined to be a transforming experience for thousands of readers, THE LEADERSHIP PILL shows how to apply the right techniques, no matter how pressured a business situation.
Download or read book Healthy Leadership written by Wes Saade and published by . This book was released on 2015-01-23 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: HEALTHY LEADERSHIP is for anyone in leadership who has ever felt stuck, ineffective, or uninspired. Our teams depend upon us to cast a vision, keep them motivated, and be the glue that holds everyone together. But, where do leaders go when they need inspiration, a word of encouragement, or practical solutions? DR. WES SAADE shares his journey as a young professional working tirelessly to build a thriving business. Yet after years of training and medical school, when he didn't experience the growth he had anticipated, he found himself bewildered. He ultimately discovered what his education had failed to provide: the key principles of leadership and personal development. HEALTHY LEADERSHIP is a collection of the most valuable lessons Wes has learned along the way. Anyone in leadership can apply these principles, regardless of your field or position. Wes introduces the most common ailments of leaders in each chapter as Chief Complaints, and offers practical ready-to-apply solutions in the form of Prescriptions. Leaders will identify with his universal struggles and be inspired by his refreshing guidance through some of the toughest challenges all leaders face.
Download or read book Prescription Leadership written by Harry Van Bommel and published by Scarborough, Ont. : Resources Supporting Family and Community Legacies. This book was released on 2000 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Prescription for Lasting Success written by Susan Reynolds and published by John Wiley & Sons. This book was released on 2012-07-18 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform your team during crises and establish an enthusiastic and strategic culture In an approach similar to the way a doctor reads a chart and runs tests to diagnosis an illness, Prescription for Lasting Success offers a practical system for solving problems in an organization. Leaders can get back on track and increase their effectiveness in spite of significant change. Readers learn to diagnose the 4 Ps: purpose, passion, planning, and people. Using the 4 Ps model, the book gives practical suggestions to help teams, businesses, and associations increase their effectiveness and help organizations transform into dynamic, profitable entities. Particular focus is given to finding ways to incorporate purpose and ignite passion into the workplace, and remove obstacles to peak performance Addresses how the model can be used to achieve peak performance in the workplace and maintain it over an extended period of time Dr. Susan Reynolds is President and CEO of The Institute for Medical Leadership. A former emergency physician, emergency medical center CEO, and White House health care advisor, Dr. Reynolds is the creator and Program Director for the highly acclaimed Chief of Staff Boot Camps Get the right prescription for your organization's issues and help them thrive, even in times of great challenge.
Download or read book Why Leaders Fail written by and published by . This book was released on 2016-02-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-authoring with Peter Stark
Download or read book Wisdom in Leadership written by and published by . This book was released on 2015 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reading this book won't make Christian leadership easy. But it will make it easier. The strategies and principles here won't remove all frustration from Christian leadership.But they will make it less frustrating. This book won't solve every problem. But it will help you solve a whole bunch of unnecessary problems that you really don't need to face.- Craig Hamilton, Author.- Back cover.
Download or read book Prescribing Leadership in Healthcare written by J. Bryan Bennett and published by Createspace Independent Publishing Platform. This book was released on 2017-09-11 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: With Foreword written by Chris Van Gorder (President & CEO, Scripps Health). Healthcare has been undergoing significant changes in recent years with more expected well into the foreseeable future. Now, more than ever, we need leaders who are well-versed in all aspects of leadership. Unfortunately, the skills that made healthcare leaders successful in the past may not be enough to be successful in the future. Managing change requires a very special set of skills. Project management, lean six sigma and other change processes all identify leadership as a key critical success factor. In fact, a recent study by the Healthcare Center for Excellence revealed that lack of leadership was the greatest challenge to implementing healthcare analytics. More alarming was the fact that those in leadership positions did not recognize their role in the change management process. Added to this is the confusing advice on what is needed to be a good leader, when, in actuality, all that is needed is for the leader to be them self. Leadership is a process that must be prescribed and practiced every day. It is the same way professional athletes worldwide have followed their prescribed training regimen to improve their already exceptional abilities. "Prescribing Leadership in Healthcare" is based on the proprietary 5-step Professional Leadership Process which creates a personalized leadership development program built on an individual's innate qualities and strengths. It is designed as a continually improving process to help leaders at any level of the organization develop and adapt a personalized leadership vision and philosophy for utilization in their daily leadership routine. The program creates better leaders by incorporating the most often overlooked steps that research indicates are essential to better leadership development. Additionally, the book includes the leadership perspectives from interviews with top healthcare executives such as Dr. Toby Cosgrove (President & CEO, Cleveland Clinic), Dr. Laura Forese (Executive VP & COO, New York-Presbyterian), Dr. Michael Hunt (President & CEO, St. Vincent's Health Partners), Nancy Schlichting (Retired CEO, Henry Ford Health Systems) and others. REVIEW HIGHLIGHTS: "The lessons and practices [in the book] will make all of us better leaders and most importantly, will directly benefit those patients and families we serve." -- David Feinberg, President & CEO, Geisinger Health "This is one of the best and most powerful leadership books I have read. I believe he has found an elixir for making all of us better leaders." -- Jim Mattes, President & CEO, Grande Ronde Hospital "I highly recommend reading and following [Bryan's] leadership book. He is a remarkable person. The world needs more people like Bryan Bennett." -- Scott Becker, Publisher, Becker's Hospital Review "Prescribing Leadership in Healthcare is a book readers will want to come back to again and again." -- Tom Sullivan, Editor-in-Chief, Healthcare IT News
Download or read book Resonant Leadership written by Richard Boyatzis and published by Harvard Business Press. This book was released on 2005-09-14 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The blockbuster best seller Primal Leadership introduced us to "resonant" leaders--individuals who manage their own and others' emotions in ways that drive success. Leaders everywhere recognized the validity of resonant leadership, but struggled with how to achieve and sustain resonance amid the relentless demands of work and life. Now, Richard Boyatzis and Annie McKee provide an indispensable guide to overcoming the vicious cycle of stress, sacrifice, and dissonance that afflicts many leaders. Drawing from extensive multidisciplinary research and real-life stories, Resonant Leadership offers a field-tested framework for creating the resonance that fuels great leadership. Rather than constantly sacrificing themselves to workplace demands, leaders can manage the cycle using specific techniques to combat stress, avoid burnout, and renew themselves physically, mentally, and emotionally. The book reveals that the path to resonance is through mindfulness, hope, and compassion and shows how intentionally employing these qualities creates effective and enduring leadership. Great leaders are resonant leaders. Resonant Leadership offers the inspiration--and tools--to spark and sustain resonance in ourselves and in those we lead.
Download or read book Physician Leadership written by Karen J. Nichols and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: You know how to practice medicine. Now learn how to lead with this insightful resource from one of medicine’s most accomplished leaders. In Physician Leadership, renowned medical leader Dr. Karen J. Nichols delivers a concise guide for busy physicians doing their best to successfully lead people and organizations. The book covers foundational leadership essentials that every physician needs to master to transform themselves from a highly motivated novice leader into an effective, skilled, and productive leader. Each chapter offers readers a summary of the crucial points found within, sample questions, exercises, and a bibliography of the relevant academic literature for further study. Ideal for doctors who don’t have the time to peruse an unwieldy collection of the latest research and thought on organizational leadership, or to take a multi-day course on effective leadership, Physician Leadership distills the author’s extensive research and personal experience into a short and practical handbook. Physician Leadership provides actionable, real-world advice for practicing and aspiring physicians: A thorough introduction to personal approach and style when interacting with patients, managers, boards, and committees An exploration of how to employ the principles of effective communication to achieve desired results and practical techniques for implementing those principles Practical discussions of the role that perspectives play in shaping an organization’s culture and how those perspectives affect leadership efficacy In-depth examinations of approaches to decision-making that get buy-in from others and achieve results Perfect for doctors stepping into a leadership role for the first time, Physician Leadership also belongs on the bookshelves of experienced physician leaders seeking to improve their leadership abilities and improve the results of their organizations.
Download or read book Physician Leadership written by Mo Kasti and published by . This book was released on 2015-03-13 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: When medicine meets leadership everything changes: the culture, the care, the way we collaborate, and most importantly, outcomes.
Download or read book The Medical Elite written by Stephen Miller and published by Routledge. This book was released on 2017-07-05 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of C. Wright Mills, Stephen J. Miller defines and analyzes the power of the medical elite in American elite. He describes a group of interns who are becoming the successors of the physicians who determine the character of medicine in a complex society. The group is at the Harvard Medical Unit of the Boston City Hospital, and its members are heirs apparent to the elite of the medical profession.Miller spent more than a year living with these interns. He observed them as they worked on the wards, in clinics, and on the accident floor. He interviewed interns, administrators, teachers, researchers, and other personnel at the university-affiliated hospital. He describes how members of the elite are chosen and promoted, discusses what makes them elite, and demonstrates how they maintain their elite status. In the course of his analysis he describes fully the training of these young physicians and how their internship prepares them for the future role in medicine. The thrust of the book is to document the training of interns in a big-city hospital and to describe the operations and self-perpetuating tactics of elite.The best or the elite of the medical profession, explains Miller, are teachers and researchers at medical schools and particularly those at "name" schools and their affiliated hospitals. More than half of those who served in the internship program went on to become professors, deans, chairmen, and administrators in those institutions. The author describes how interns serve the purpose of the elite they may someday join: they provide the bulk of the medical care at the hospital and, by so doing, free the researchers so that they are able to spend more time in the laboratory. While much of what interns do is everyday tasks of caring for patients, those who serve such internships are taking the first step on a route that leads to membership in the medical elite
Download or read book A Prescription to Lead written by Robert D. Simari and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pharmacy Management Leadership Marketing and Finance written by Marie A. Chisholm-Burns and published by Jones & Bartlett Publishers. This book was released on 2014 with total page 617 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Leading the Leaders written by Ichak Adizes and published by The Adizes Institute Publishing. This book was released on 2004 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt:
