Download or read book Practical Handbook of Distribution customer Service written by Warren Blanding and published by . This book was released on 1985 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Practical Handbook of CUSTOMER SERVICE OPERATIONS written by Warren Blanding and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.

Download or read book The Handbook of Logistics and Distribution Management written by Alan Rushton and published by . This book was released on 2006 with total page 644 pages. Available in PDF, EPUB and Kindle. Book excerpt: This third edition includes updates in manufacturing logistics, integrated logistics, process design and home delivery, and brand new sections on warehouse receipt and dispatch.

Download or read book Blanding s Practical Physical Distribution written by Warren Blanding and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 841 pages. Available in PDF, EPUB and Kindle. Book excerpt: The idea for this Handbook dates back more than a dozen years, to the time when I was commissioned by The Mason and Dixon Lines to develop a handbook that would be useful both to their own people and to their shippers in understanding and applying the basic principles of the then-emerging management science of physical distribution management. Then as now, there were several excellent textbooks in the field. But they were written primarily for classroom use, for persons who would be entering careers in the field at a later date. And there was virtually nothing for the working manager or manager-to-be. Thus we saw the need for a hands-on, practically-oriented guide to physical distribution management, written mainly in non-academic language and supplement ing rather than duplicating the excellent existing coverage of inventory theory, queueing and,other textbook subjects. Bear in mind that the times were quite different, back then. The Na tional Council of Physical Distribution Management (NCPDM) had been in existence barely two years, and had fewer than 200 members. Indeed, there were probably not 100 persons in the country who had the title "Distribution Manager" after their names. Today, of course, the NCPDM has over 2,000 members and the distribution manager title is widely used and recognized. In fact, many who hold the title today were recipients of the original Mason and Dixon materials back then, and quite often car ried the time-honored title of "Traffic Manager.

Download or read book Practical Handbook of Warehousing written by Kenneth B. Ackerman and published by Springer. This book was released on 2013-04-17 with total page 633 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the third edition of a book first published in 1983. It con tains two new chapters. One of these deals with the growing use of "just-in-time" techniques and their effect on warehousing. A second new chapter covers specialized warehousing and three types of special storage - temperature control, protection of hazardous materials and "fulfillment" warehousing. Major changes in both materials handling and information processing and transmitting have caused appropriate changes in the contents of this book. For over two decades, the author has been involved in writing about the warehousing industry. Earlier writings were oriented to ward users and operators of public warehouses. The goal of this early writing was to develop a better understanding between the third party warehouse operator and his consumer, through a common apprecia tion of technical problems. Since that time, the number of information sources on warehous ing has increased. A professional society, the Warehousing Education and Research Council did not even exist when we first started writing about the industry. Today it provides an important source of informa tion in the field. Both private and third-party warehousing have grown in vol ume. More importantly, public awareness of warehousing as an in dustry in itself has increased.

Download or read book A Practical Handbook of Supply Chain Management written by Zia Mahmood Ahmad and published by . This book was released on 2018-07-18 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is a common observation that every business acquires some materials, processes them, and hands them over to the customer. Supply chain management techniques help to ensure smoothness of this whole process. Modernization, automation, and globalization have become the need of surviving and growing in the fast-changing world. Removal of barriers has acted as a catalyst to accelerate the process further which is increasing complexity and challenges for businesses. Remaining well informed is a need of business and growing in carrier. People want brief information and don't like to read long passages, sending extremely short message is practiced more now. Based upon these I have tried to develop a simple starter's guide after years of hard work that covers all important functions of SCM in a friend and casual way.

Download or read book The Handbook of Logistics and Distribution Management written by Alan Rushton and published by Kogan Page Publishers. This book was released on 2000 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for students, young managers and seasoned practitioners alike, this handbook explains the nuts and bolts of the modern logistics and distribution world in plain language. Illustrated throughout, this second edition includes new chapters on areas previously not covered, such as: intermodal transport; benchmarking; environmental matters; and vehicle and depot security.

Download or read book Practical Handbook of Industrial Traffic Management written by Leon Morse and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 647 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Global Purchasing Reaching for the World written by Victor Pooler and published by Springer Science & Business Media. This book was released on 2013-11-11 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his book, Global Purchasing: Reaching/or the World, Victor Pooler has stripped the supposed maze of complexity and misunderstanding from international com merce. This book provides extensive background materials for both the purchas ing/materials practitioner and the academic who wishes to use it as a text. The author's extensive international experience lends credibility. Of special interest are the global supplier sourcing strategies. The basics of good offshore buying are universal and of great importance to America. There is a need to analyze and investigate global supplier capabilities. On-the-job buyers need global techniques they can apply. Import prices are destined to rise, and it will take better buying strategies to deal with the multi-bil lions of dollars of purchases made outside the United States. This book brings together in great detail the full spectrum of benefits available to the global buyer. He or she has an opportunity to view the global economy and understand its financial implications. It contains a working knowledge of import regulations, customs tariffs,_ currency translation issues, hedging, cultural aware ness applied to negotiations, and logistics-all covered in detail. During the 1990s, the world of the global buyer will become a reality. Long neglected is the American buyer's study of other cultures and the techniques of dealing with suppliers outside our national boundaries. This book goes a long way in filling that knowledge void.

Download or read book Practical Handbook of Warehousing written by Kenneth B. Ackerman and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a fourth edition of a work first published in 1983. It contains the same number of chapters as the third edition, published in 1990. However, it has a substantial amount of new material. Major changes in warehousing in the last seven years have caused appropriate changes in the content of this text. Nearly three decades have passed since our first published writing about warehousing. The goal of our early writing was to develop a better understanding between the third-party warehouse operator and the user of these services. Today the emphasis has changed to a work that provides the tools that every warehouse manager needs. This book intends to be a comprehensive handbook consisting of everything we know that would help the manager of warehouses. Much of the information is based upon materials previously used in Warehousing Forum, our monthly subscription newsletter. While the work is designed primarily as a handbook for manag ers, it also serves as a guide for students. It is based upon my experience, both as a warehousing manager and executive, and later as a management advisor. The work is designed as a management reference for anyone involved in operating, using, constructing, or trading in industrial warehouses.

Download or read book The Practical Handbook of Genetic Algorithms written by Lance D. Chambers and published by CRC Press. This book was released on 2019-09-17 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: The mathematics employed by genetic algorithms (GAs)are among the most exciting discoveries of the last few decades. But what exactly is a genetic algorithm? A genetic algorithm is a problem-solving method that uses genetics as its model of problem solving. It applies the rules of reproduction, gene crossover, and mutation to pseudo-organism

Download or read book The Distribution Management Handbook written by James A. Tompkins and published by McGraw-Hill Trade. This book was released on 1994-01 with total page 912 pages. Available in PDF, EPUB and Kindle. Book excerpt: More and more managers of successful companies realize the value of their distribution systems for both reducing costs and enhancing customer service. This guide covers the entire spectrum of today's key distribution issues, from marketing to order fulfillment.

Download or read book Handbook of the Logistic Distribution written by N. Balakrishnan and published by CRC Press. This book was released on 2013-10-09 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights various theoretical developments on logistic distribution, illustrates the practical utility of these results, and describes univariate and multivariate generalizations of the distribution. It is useful for researchers, practicing statisticians, and graduate students.

Download or read book The Quality Management Sourcebook written by Christine Avery and published by Routledge. This book was released on 2002-09-11 with total page 711 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

Download or read book Practical Handbook of Photovoltaics written by T. Markvart and published by Elsevier. This book was released on 2003-10-30 with total page 1014 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook opens with an overview of solar radiation and how its energy can be tapped using photovoltaic cells. Other chapters cover the technology, manufacture and application of PV cells in real situations. The book ends by exploring the economic and business aspects of photovoltaics.

Download or read book Marketing Information written by Hiram C. Barksdale and published by . This book was released on 1995 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Handbook of Logistics and Distribution Management written by Alan Rushton and published by . This book was released on 1991 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Logistics and distribution management is undergoing significant change with a distinct move towards a more professional approach to planning and organization; hence the need for better-informed and qualified managers. This practical handbook covers all stages of the production process from raw materials through to the final distribution of the finished product; this being the working definition of logistics. It explores the distribution process by treating each of its components as a distinct management operation. The authors address the need to adopt a more global view of the different operations in order to understand how they interrelate and interact. Subjects covered include: concepts of logistics and distribution; customer service; warehousing and storage; transport; information and control systems; trends in logistics and distribution.