Download or read book Performance Metrics written by Duke Okes and published by Quality Press. This book was released on 2013-01-21 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: Which performance measures should you use? The obvious answer is that it depends on what you want to achieve, which someone else should never define for you. After all, it is your organization, your department, or your process. But once you are clear about what you want to accomplish, how do you sort through a variety of possible metrics and decide which are best? Then, given the list of metrics you believe are useful or necessary, how do you define them in more detail to ensure that the right data are gathered at the appropriate frequency and that the resulting information gets to the right people so that they can make proper decisions? This book provides a clarifying perspective for those who know that metrics need to be developed but are unsure as to the steps to follow in developing and deploying them. It focuses on making sure that the metrics selected will guide people and processes in the direction the organization wants to go, and allow continual evaluation of success. Every highly effective organization is unique in some strategic way, and the metrics used should reflect these differences. Studying high performers can be useful from a learning standpoint, but simply adopting what someone else is doing is likely to take you off your track and put you on theirs. The concepts in this book will put you on the correct track and give you the tools to stay on it.

Download or read book Performance Metrics for Sustainable Cities written by Sylvie Albert and published by Routledge. This book was released on 2021-09-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance Metrics for Sustainable Cities provides an overview of measurement systems and tools to enable communities to self-assess and benchmark their progress along a continuum of smart, intelligent, and sustainable development. It begins by explaining the importance of measurement and evaluation for cities and smaller communities, as well as future factors that will need to be considered and embedded into planning processes. Across 14 chapters, the book describes existing evaluation mechanisms that are being used for government funding decisions, awards of recognition, and new measurement systems to assess what makes a city smarter and more sustainable, such as broader sustainable goal targets (UN SDGs), green cities, fabrication cities, and compassionate cities. It presents examples of metrics used for important sustainability and liveability concepts for cities such as how to measure trust, engagement, compassion, circular economy, and so forth. The book ends with reflections on the feasibility of a holistic system of measurement and the implications of its implementation. This volume will be of great interest to students, researchers, and professionals of urban sustainability, planning, smart cities, and sustainable communities.

Download or read book Safety Metrics written by Christopher A. Janicak and published by Bernan Press. This book was released on 2015-09-29 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide—and popular reference—helps you evaluate the efficiency of your company's current safety and health processes and make fact-based decisions that continually improve overall performance. Newly updated, this edition now also shows you how to incorporate safety management system components into your safety performance program and provides you with additional techniques for analyzing safety performance data. Written for safety professionals with limited exposure to statistics and safety-performance-measurement strategies, this comprehensive book shows you how to assess trends, inconsistencies, data, safety climates, and training in your workplace so you can identify areas that need corrective actions before an accident or injury occurs. To help you develop an effective safety metrics program, the author includes both an overview of safety metrics, data collection, and analysis and a set of detailed procedures for collecting data, analyzing it, and presenting it. You'll examine a comprehensive collection of tools and techniques that includes run charts and control charts, trending and forecasting, benchmarking, insurance rating systems, performance indices, the Baldrige Model, and six sigma. In addition, you'll find exercises and questions in each chapter that allow you to practice and review what you've learned. All answers are provided in an appendix. Techniques and tools discussed in this book include descriptive and inferential statistics, cause and effect analyses, measures of variability, and probability. Safety metric program development, implementation, and evaluation techniques are presented as well.

Download or read book Questioning Performance Measurement Metrics Organizations and Power written by Guy Redden and published by SAGE. This book was released on 2019-03-11 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Questioning Performance Measurement: Metrics, Organizations and Power is the first book to interrogate the organizational turn towards performance metrics critically. Performance measurement is used to evaluate a diverse range of activities throughout the private, public and non-governmental sectors. But in an increasingly data driven world, what does it really mean to measure ‘performance’? Taking a sociology of quantification perspective, this book traces the rise of performance measurement, questions its methods and objectivity, and examines the social significance of the flood of numbers through which value is represented and actors are held accountable. An illuminating read for students, scholars and practitioners across Organization Studies, Sociology, Business and Management, Public Policy and Administration.

Download or read book Industrial Environmental Performance Metrics written by National Academy of Engineering and National Research Council and published by National Academies Press. This book was released on 1999-08-24 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Industrial Environmental Performance Metrics is a corporate-focused analysis that brings clarity and practicality to the complex issues of environmental metrics in industry. The book examines the metrics implications to businesses as their responsibilities expand beyond the factory gateâ€"upstream to suppliers and downstream to products and services. It examines implications that arise from greater demand for comparability of metrics among businesses by the investment community and environmental interest groups. The controversy over what sustainable development means for businesses is also addressed. Industrial Environmental Performance Metrics identifies the most useful metrics based on case studies from four industriesâ€"automotive, chemical, electronics, and pulp and paperâ€"and includes specific corporate examples. It contains goals and recommendations for public and private sector players interested in encouraging the broader use of metrics to improve industrial environmental performance and those interested in addressing the tough issues of prioritization, weighting of metrics for meaningful comparability, and the longer term metrics needs presented by sustainable development.

Download or read book The Basics of Performance Measurement written by Jerry L. Harbour and published by CRC Press. This book was released on 2017-08-15 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can‘t understand, manage, or improve what you don‘t measureWhile every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues

Download or read book Practical Performance Measurement written by Stacey Barr and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Transforming Performance Measurement written by Dean Spitzer and published by AMACOM. This book was released on 2007-02-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Download or read book Performance Metrics for the Global Nuclear Detection Architecture written by National Research Council and published by National Academies Press. This book was released on 2013-12-12 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Global Nuclear Detection Architecture (GNDA) is described as a worldwide network of sensors, telecommunications, and personnel, with the supporting information exchanges, programs, and protocols that serve to detect, analyze, and report on nuclear and radiological materials that are out of regulatory control. The Domestic Nuclear Detection Office (DNDO), an office within the Department of Homeland Security (DHS), coordinates the development of the GNDA with its federal partners. Performance Metrics for the Global Nuclear Detection Architecture considers how to develop performance measures and quantitative metrics that can be used to evaluate the overall effectiveness and report on progress toward meeting the goals of the GNDA. According to this report, two critical components are needed to evaluate the effectiveness of the GNDA: a new strategic plan with outcome-based metrics and an analysis framework to enable assessment of outcome-based metrics. The GNDA is a complex system of systems meant to deter and detect attempts to unlawfully transport radiological or nuclear material. The recommendations of Performance Metrics for the Performance Metrics for the Global Nuclear Detection Architecture may be used to improve the GNDA strategic plan and the reporting of progress toward meeting its goals during subsequent review cycles.

Download or read book Project Management Metrics KPIs and Dashboards written by Harold Kerzner and published by John Wiley & Sons. This book was released on 2017-08-30 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Harold Kerzner’s essential strategies on measuring project management performance With the growth of complex projects, stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance. Dashboard reporting systems provide accessible project performance data, and sharing this vital data in a concise and consistent manner is a key communication responsibility of all project managers. This third edition of Kerzner's groundbreaking work, Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance, helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them. Plus, this edition includes new sections on processing dashboard information, portfolio management PMO and metrics, and BI tool flexibility. • Offers comprehensive coverage of the different dashboard types, design issues, and applications Provides full-color dashboards from some of the most successful project management companies, including IBM, Microsoft, and others Aligns with PMI’s PMBOK® Guide and stresses value-driven project management PPT decks are available by chapter and a test bank will be available for use in seminar presentations and courses Get ready to bolster your awareness of what good metrics management really entails today—and be armed with the knowledge to measure performance more effectively.

Download or read book Operational Performance Measurement written by Wilfred Kaydos and published by CRC Press. This book was released on 2020-10-28 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mention the phrase "bottom line," and the immediate thought tends to focus on a company's financial performance. Think again! There's an equally important factor that carries tremendous impact on that final total: operational performance measures. Implementation of a performance improvement program can significantly improve a company's bottom line. Operational Performance Measurement: Increasing Total Productivity shows the way-featuring a new integrated theory of performance measurement, with a never-before-published measurement model that's applicable to any business activity. Practical procedures and guidelines directly identify the variables that should be measured; guidelines to develop measurement systems; and how to analyze, interpret, and use performance methods effectively. Numerous diagrams, tables and examples make the principles and procedures easy to understand and implement. While this performance measurement approach is simplicity itself, be prepared for powerful results! Managers can put the theory into action right away- giving them better control, improved performance, increased personal productivity-and an easier day at work! Operations, finance, administration and quality managers alike will find there's so much to gain when they're Operational Performance Measurement: Increasing Total Productivity ... and a better bottom line is just the beginning!

Download or read book Performance Measurement written by Harry P Hatry and published by Rowman & Littlefield. This book was released on 2023-10-03 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Download or read book Patient Reported Outcomes in Performance Measurement written by David Cella and published by RTI Press. This book was released on 2015-09-17 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient-reported outcomes (PROs) are measures of how patients feel or what they are able to do in the context of their health status; PROs are reports, usually on questionnaires, about a patient's health conditions, health behaviors, or experiences with health care that individuals report directly, without modification of responses by clinicians or others; thus, they directly reflect the voice of the patient. PROs cover domains such as physical health, mental and emotional health, functioning, symptoms and symptom burden, and health behaviors. They are relevant for many activities: helping patients and their clinicians make informed decisions about health care, monitoring the progress of care, setting policies for coverage and reimbursement of health services, improving the quality of health care services, and tracking or reporting on the performance of health care delivery organizations. We address the major methodological issues related to choosing, administering, and using PROs for these purposes, particularly in clinical practice settings. We include a framework for best practices in selecting PROs, focusing on choosing appropriate methods and modes for administering PRO measures to accommodate patients with diverse linguistic, cultural, educational, and functional skills, understanding measures developed through both classic and modern test theory, and addressing complex issues relating to scoring and analyzing PRO data.

Download or read book The ROI of Human Capital written by Jac FITZ-ENZ and published by AMACOM Div American Mgmt Assn. This book was released on 2009-02-23 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The lifeblood of any business enterprise is its people. Yet it wasn’t until the publication of the groundbreaking book The ROI of Human Capital that there was a reliable way to quantify the contributions of people to corporate profit. Completely updated with new metrics, the book shows executives and HR professionals how to gauge human costs and productivity at three critical levels: organizational (contributions to corporate goals) • functional (impact on process improvement) • human resources management (value added by five basic HR department activities) The second edition contains new material on topics including corporate outsourcing, developments in behavioral science, and advances in trending and forecasting that have dramatically changed the way organizations measure the bottom line effect of employee performance. Utterly up-to-date, this is the go-to resource for organizations performing the essential task of measuring the value of their people.

Download or read book Performance Measurement for World Class Manufacturing written by Brian H. Maskell and published by CRC Press. This book was released on 1991-07-01 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your company is adopting world class manufacturing techniques, you'll need new methods of performance measurement to control production variables. In practical terms, this book describes the new methods of performance measurement and how they are used in a changing environment. For manufacturing managers, as well as cost accountants, it provides the theoretical foundation for these innovative methods and is supported by extensive practical examples.

Download or read book The Tyranny of Metrics written by Jerry Z. Muller and published by Princeton University Press. This book was released on 2019-04-30 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: How the obsession with quantifying human performance threatens business, medicine, education, government—and the quality of our lives Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself—and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all.

Download or read book Performance Evaluation Metrics Models and Benchmarks written by Samuel Kounev and published by Springer Science & Business Media. This book was released on 2008-06-16 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed proceedings of the SPEC International Performance Evaluation Workshop, SIPEW 2008, held in Darmstadt, Germany, in June 2008 . The 17 revised full papers presented were carefully selected out of 39 submissions for inclusion in the book. The papers are organized in topical sections on models for software performance engineering; benchmarks and workload characterization; Web services and service-oriented architectures; power and performance; and profiling, monitoring and optimization.