Download or read book Pc Support Handbook written by David Dick and published by . This book was released on 1998-12-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Pc Support Handbook written by David Dick and published by . This book was released on 1998-12-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The P C Support Handbook written by David Dick and published by . This book was released on 2009 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book PC Support Handbook written by David Dick and published by . This book was released on 1996 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The IT Support Handbook written by Mike Halsey and published by Apress. This book was released on 2020-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

Download or read book The IT Support Handbook written by Mike Halsey and published by Apress. This book was released on 2019-10-03 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

Download or read book The P C Support Handbook written by David Dick and published by . This book was released on 1994 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book It Technical Support Troubleshooting Pocket Guide written by Jean Andrews and published by Cengage Learning. This book was released on 2016-10-12 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: When working on a PC, laptop or mobile device, you'll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complete explanations to make technical topics easy to understand. The PC Troubleshooting Pocket Guide will help individuals diagnose computer problems with ease and speed. This portable, compact volume provides essential diagnostic and troubleshooting information, and is an essential tool for anyone who needs to find computer information quickly and efficiently.

Download or read book Computer Service and Repair written by Richard M. Roberts and published by Goodheart-Wilcox Publisher. This book was released on 2002-04 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer Service and Repair presents the most up-to-date information in the rapidly changing world of computers and their software. The text teaches the practices and principles needed to pass the A+ Certification exam, as well as to build, upgrade, and troubleshoot your personal PC. The text is written for students with limited or no PC technical experience as well as for PC technicians with limited formal training. Each chapter covers the latest in hardware and software as well as legacy items that may be found in the field. Chapters cover all the major areas of the PC; an additional three-chapter section is devoted to networking. Laboratories are found in both the text and the Laboratory Manual for the important hands-on training needed for this field. This textbook is an ideal starting point for anyone who wishes to enter the field of PC repair and support.

Download or read book Desktop Support Resource Guide written by and published by CNET Networks Inc.. This book was released on 2003-08 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Help written by Ralph Wilson and published by . This book was released on 1991 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.

Download or read book The PC and Gadget Help Desk written by Mark Edward Soper and published by Que Publishing. This book was released on 2014-10-04 with total page 697 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Do-It-Yourself Guide To Troubleshooting and Repairing Your EASY, comprehensive technology troubleshooter! PCs, smartphones, tablets, networks, cameras, home theater and more—all in one book! We all use technology—and we all have problems with it. Don’t get frustrated... and don’t waste money on costly repair or support calls! Solve the problems yourself, with the one guide that makes it easy: The PC and Gadget Help Desk. Using clear pictures, handy “symptom tables,” and easy-to-use flowcharts, Mark Edward Soper walks you step-by-step through identifying, solving, and preventinghundreds of today’s most aggravating tech problems. Soper covers all your major platforms: iPhones, iPads, Android devices, Windows systems, and more. He even helps you fix the weird problems that happen when you use them together! Regain lost Internet access and fix broken Wi-Fi connections Solve problems with viewing and sharing media or other files Track down power problems wherever they arise Troubleshoot printing problems and print from smartphones or tablets Fix missing video or audio on your HDTV or home theater system Get syncing working right on your Apple or Android device Improve your PC’s 3D gaming performance Identify and replace flaky memory chips Prevent overheating that can damage your equipment Solve common problems with digital cameras and DV camcorders Troubleshoot iOS or Android antennas, updates, screens, and connectivity Get FaceTime working right on your iPhone or iPad Troubleshoot eReaders and display your eBooks on additional devices Sensibly decide whether to upgrade, repair, or replace Mark Edward Soper has spent 30 years as an instructor and corporate trainer, helping thousands of people work more happily with personal technology. He is the author of PC Help Desk in a Book, and is the co-author of Leo Laporte’s PC Help Desk, as well as more than 25 other books on Windows, digital imaging, networking, the Internet, IT certification, and computer troubleshooting. Soper is a CompTIA A+ Certified computer technician and Microsoft Certified Professional. BONUS ONLINE VIDEOS: Includes access to free, studio-quality how-to videos that make troubleshooting and repair even easier!

Download or read book Computer Engineering for Babies written by Chase Roberts and published by . This book was released on 2021-10-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An introduction to computer engineering for babies. Learn basic logic gates with hands on examples of buttons and an output LED.

Download or read book A Guide to Computer User Support for Help Desk and Support Specialists written by Fred Beisse and published by Cengage Learning. This book was released on 2012-03-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position.Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows® 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process.Leading professional software HelpSTAR® and Microsoft® Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition to reinforce the knowledge and skills your students need for success in today's user-support positions.

Download or read book The Customer Support Handbook written by Sarah Hatter and published by Cosupport. This book was released on 2014-02-04 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

Download or read book Troubleshooting and Maintaining Your PC All in One Desk Reference For Dummies written by Dan Gookin and published by John Wiley & Sons. This book was released on 2009-03-11 with total page 772 pages. Available in PDF, EPUB and Kindle. Book excerpt: Maintaining a PC is important, and troubleshooting a PC can be a challenge. Dan Gookin is great at explaining how to handle common PC problems, and he’s provided a complete, plain-English manual in Troubleshooting & Maintaining Your PC All-in-One For Dummies. Liberally laced with Dan’s famous humor and clear instructions, Troubleshooting & Maintaining Your PC All-in-One For Dummies is divided into six minibooks covering hardware, software, laptops, Internet, networking, and maintenance. Each one gives you some background on what causes common problems, to help you understand what’s wrong as well as how to fix it. You’ll learn to: Troubleshoot both Windows XP and Vista Solve e-mail and Web woes, makes friends with ActiveX, and protect your system from evil software and viruses Resolve router problems, reset the modem, delve into IP addresses, and find the elusive wireless network Investigate startup issues, battery quirks, and power problems Travel safely and efficiently with your laptop Perform regular maintenance and keep good backups Solve problems with disks and printers Find missing files, successfully restore files if something major goes wrong, and pep up your PC The bonus DVD walks you through some of the complex steps discussed in the book and demonstrates tasks like removing a hard drive. There’s a great collection of free and demo software, too. Troubleshooting & Maintaining Your PC All-in-One For Dummies is tech support in a book! Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Download or read book PC Hardware and A Handbook written by Kate Chase and published by . This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: p>Learn the practical, real-world techniques you need to install, upgrade, fine-tune, and troubleshoot your PC—and even prepare for the CompTIA A+ certification exam! Designed to help you master the fundamentals of hardware and operating system support and repair. This easy-to-read, expertly organized guide features: Labs for learning and practicing must-know procedures Troubleshooting Scenarios to help you diagnose and resolve common problems Exam Tips for getting an edge on material tested by A+ Smart Shopping advice on what to look for, what to pay Covering everything from motherboards to modems, printers to protocols, system files to service packs—and how they all work together—you’ll build the same skills that professional, entry-level computer technicians must know! Discover how to: Ace the ten most common hardware fixes Know when to use OS diagnostic tools and utilities Set up hard drives, backup drives, and removable media Replace or upgrade memory Master basic networking and Internet connectivity, including wireless systems Set up and troubleshoot printers Install and tweak video and audio adapters Support laptops and mobile devices Retire or recycle old PCs the right way Plan and build an entire PC system from scratch! About A+ The A+ Certification from CompTIA, the Computing Technology Industry Association, validates your knowledge and competency as an entry-level technician supporting core hardware and operating system technologies. 2003 Exam Objectives Core Hardware Installation, configuration, and upgrading Preventive maintenance Motherboard/processors/memory Printers Basic networkingOperating Systems Technologies OS fundamentals Installation, configuration, and upgrading Diagnosing and troubleshooting Networks