Download or read book Patient Access written by Elizabeth W. Woodcock and published by Medical Group Management Association/Center for Research in Ambulatory Health Care Administration. This book was released on 2017 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preceded by It's your call / Elizabeth W. Woodcock, Deborah Walker Keegan. c2013.
Download or read book The Patient Access Director s Handbook written by Sandra J. Wolfskill and published by Hcpro, a Division of Simplify Compliance. This book was released on 2008 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take the lead to enhance your Patient Access department... a step-by-step guide on how to run an efficient department Patient Access managers set the tone for the entire hospital's success. A well-run department will ensure quality customer service, accurate registration and insurance verification, and appropriate financial counseling and recognition of charity care situations. Now everything you need to ensure your department's success is in one place: ThePatient Access Director's Handbook. This comprehensive, step-by-step guide provides best-practices for everything from hiring the right staff to proper delivery of Medicare's notices of discharge appeal rights. Improve your organization with customizable tools The Patient Access Director's Handbook also features a number of relevant forms, scripts and worksheets you can use to make your department run more efficiently: Sample job descriptions so you can target the most qualified candidates Scripts for staff interaction with patients so your team can minimize registration errors and maximize reimbursement potential Workflow diagrams to economize the scheduling and coverage of your key areas, especially when staff is low or traffic is high Checklists so that important aspects of your department are not missed. All of the tools are available on the companion CD-ROM so you can download and customize to fit your specific situation. Whether you are a new Patient Access manager, or simply need to reinforce your current operations, The Patient Access Director's Handbook provides an easy-to-follow blueprint for success. Among the topics covered by ThePatient Access Director's Handbook are: Introduction to the revenue cycle Scheduling of staff Patient identification and tracking Insurance verification Charge/service anticipation Scheduled vs. unscheduled patients Recording and tracking patient transfers/bed placement Patient observation Delivery of discharge notices as required by Medicare Financial counseling--including managing deductibles, co-pays and transparency of fees Charity care Self-assessment Medical necessity ThePatient Access Director's Handbook is brought to you by the Patient Access Resource Center (PARC), a comprehensive online site that allows you to network with your peers; effectively train staff members in such areas as up-front collections and self-pay accounts; and increase communication within your department. Additionally, PARC members save 20% off valuable finance and patient access books, videos, audioconferences, and newsletters. Visit www.accessresourcecenter.com to learn how to become a PARC member and put this exciting online resource to work for your organization.
Download or read book The Ultimate Guide to Patient Access Services written by Rosita Green and published by . This book was released on 2022-04-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ultimate Guide to Patient Access Services is ideal for anyone who is attempting to become a part of the hospital registration or physician front office workforce. Great for professionals seeking to pass the NAHAM Certified Healthcare Access Associate Exam. Get a copy of our Ultimate Guide to Patient Access Services to gain valuable knowledge about:» Pre-Encounter Services» Encounter Services» Post - Encounter & Future Development» Registration Competencies» Age Specific Criteria» Service Excellence» Service Fundamentals» Customer Relations» Elevator Etiquette» Telephone Etiquette» Insurance» Various Types of Healthcare Coverage» Health Maintenance Organization (HMO)» Point-Of-Service (POS) Plan Overview» Guidelines for Determining Guarantors» Managed Care» Managed Care Organizations» Health Maintenance Organizations (HMOs)» Medicare Managed Care Plans» Consumer-Directed Health Plans» Reimbursement» Access Management Impact» The Relationship between Patient Access Services and Patient Accounting» Regulatory Compliance» What is Medicare Secondary Payer (MSP)?» How does MSP compliance benefit HRO Model Medical Center?» What is an MSP claim investigation?» Recognizing Appropriate Orders» Up-Front Collections» 8 Quizzes & 1 Word Search The workbook is an excellent companion guide for Petals of Knowledge online course material. Message [email protected] for more information.
Download or read book Registries for Evaluating Patient Outcomes written by Agency for Healthcare Research and Quality/AHRQ and published by Government Printing Office. This book was released on 2014-04-01 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: This User’s Guide is intended to support the design, implementation, analysis, interpretation, and quality evaluation of registries created to increase understanding of patient outcomes. For the purposes of this guide, a patient registry is an organized system that uses observational study methods to collect uniform data (clinical and other) to evaluate specified outcomes for a population defined by a particular disease, condition, or exposure, and that serves one or more predetermined scientific, clinical, or policy purposes. A registry database is a file (or files) derived from the registry. Although registries can serve many purposes, this guide focuses on registries created for one or more of the following purposes: to describe the natural history of disease, to determine clinical effectiveness or cost-effectiveness of health care products and services, to measure or monitor safety and harm, and/or to measure quality of care. Registries are classified according to how their populations are defined. For example, product registries include patients who have been exposed to biopharmaceutical products or medical devices. Health services registries consist of patients who have had a common procedure, clinical encounter, or hospitalization. Disease or condition registries are defined by patients having the same diagnosis, such as cystic fibrosis or heart failure. The User’s Guide was created by researchers affiliated with AHRQ’s Effective Health Care Program, particularly those who participated in AHRQ’s DEcIDE (Developing Evidence to Inform Decisions About Effectiveness) program. Chapters were subject to multiple internal and external independent reviews.
Download or read book Access to Health Care in America written by Institute of Medicine and published by National Academies Press. This book was released on 1993-02-01 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Americans are accustomed to anecdotal evidence of the health care crisis. Yet, personal or local stories do not provide a comprehensive nationwide picture of our access to health care. Now, this book offers the long-awaited health equivalent of national economic indicators. This useful volume defines a set of national objectives and identifies indicatorsâ€"measures of utilization and outcomeâ€"that can "sense" when and where problems occur in accessing specific health care services. Using the indicators, the committee presents significant conclusions about the situation today, examining the relationships between access to care and factors such as income, race, ethnic origin, and location. The committee offers recommendations to federal, state, and local agencies for improving data collection and monitoring. This highly readable and well-organized volume will be essential for policymakers, public health officials, insurance companies, hospitals, physicians and nurses, and interested individuals.
Download or read book Operating Policies and Procedures Manual for Medical Practices written by Elizabeth W. Woodcock and published by Medical Group Management Assn. This book was released on 2006 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: This popular bestseller is an easy-to-use manual complete with customizable medical office policies. Covering more than 100 of todays most pressing events, this manual helps practice administrators and managers set procedures and policies for managing operational, financial, and risk issues, as well as personnel, disaster planning, and exposure control.
Download or read book Patient Access Management written by and published by . This book was released on 1995 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Simple Guide to Patient Access Hiring written by Penny M. Crow and published by Medical Group Management Association/Center for Research in Ambulatory Health Care Administration. This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "This Simple Guide provides detailed information on Patient Access Positions, the positions that are key to getting your patients through the door of your medical practice while creating a memorable experience during their visit. This is written for anyone who has a hand in the hiring and recruitment process"--
Download or read book Optimizing Patient Flow written by Eugene Litvak and published by . This book was released on 2018 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Optimizing patient flow : advanced strategies for managing variability to enhance access, quality, and safety offers readers innovate techniques for maximizing patient flow and improving operations management while providing clear examples of successful impementation. This all-new book can help health care organizations to reduce and manage variability, thereby increasing the reliablity of systems and processes and improving health care quality and safety.
Download or read book Staff Competency in Patient Access written by Michael S. Friedberg and published by Hcpro, a Division of Simplify Compliance. This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: You rely heavily on your staff to run a smooth Patient Access department. Empower them to succeed from the start! Hire the right people. Train them well. Help them grow. To get the most out of your staff, you have three major challenges: Establish a hiring process which harvests motivated and talented employees Create an organized orientation which will prepare your staff to handle the complexities of their job and provide them with necessary tools to perform their duties Implement a detailed program to evaluate and reassess staff and use the data to develop initiatives for performance improvement Staff Competency in Patient Access: Tools, tests, and tips for building a successful team by Michael S. Friedberg, FACHE, CHAM is THE ultimate resource for you to meet and exceed your organization's competency requirements. It presents the tools you need to hire the right people, enable them to do their job, and keep your organization running efficiently. Customizable tools on accompanying CD-ROM Take advantage of the more than 50 tools available you can download and adapt to fit your specific needs. Sample quality assurance programs Competency exams and answer keys Job descriptions Competency clues and reminders for staff Individual scorecards to track progress And more! Take a look at the table of contents: Chapter 1: Introduction Chapter 2: Baseline hiring: Hunting for the right candidates Chapter 3: The interviewing process Chapter 4: Getting started with your training initiative Chapter 5: Training: Initial and ongoing efforts Chapter 6: Quality review Chapter 7: Creating useful management tools Chapter 8: Sample job descriptions Chapter 9: Sample staff competency exams Chapter 10: Additional resources Staff Competency in Patient Access: Tools, tests, and tips for building a successful team features helpful ideas for improving the three critical steps to hire and retain the right staff and reduce turnover: Baseline hiring Markets and professions to look for the right candidates to hire The right questions to ask a prospective employee Job descriptions to attract qualified individuals Sample tests to gauge competency Initial training Develop an organized orientation Provide your staff with the tools they need to optimally perform their jobs Learn the best way to get your staff up to speed quickly Ongoing training and reassessment Institute a program that assesses the competency of your staff Use this information to facilitate ongoing training in specific trouble areas Competency exams for many complex registration functions This resource is a must have for Patient Access managers PFS managers Revenue cycle directors Human resources professionals Staff trainers Compliance officers, CFOs and VPs of Finance may also be interested. Staff Competency in Patient Accessis brought to you by the Patient Access Resource Center (PARC), a comprehensive online site that allows you to network with your peers; effectively train staff members in such areas as up-front collections and self-pay accounts; and increase communication within your department. Additionally, PARC members save 20% off valuable finance and patient access books, videos, audioconferences, and newsletters. Visit accessresourcecenter.comand learn how to become a PARC member to put this exciting online resource to work for your organization. The HCPro Guarantee Order risk-free for 30 days! If not satisfied, return the book and all charges will be canceled.
Download or read book Transforming Health Care Scheduling and Access written by Institute of Medicine and published by National Academies Press. This book was released on 2015-08-24 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to Transforming Health Care Scheduling and Access, long waits for treatment are a function of the disjointed manner in which most health systems have evolved to accommodate the needs and the desires of doctors and administrators, rather than those of patients. The result is a health care system that deploys its most valuable resource-highly trained personnel-inefficiently, leading to an unnecessary imbalance between the demand for appointments and the supply of open appointments. This study makes the case that by using the techniques of systems engineering, new approaches to management, and increased patient and family involvement, the current health care system can move forward to one with greater focus on the preferences of patients to provide convenient, efficient, and excellent health care without the need for costly investment. Transforming Health Care Scheduling and Access identifies best practices for making significant improvements in access and system-level change. This report makes recommendations for principles and practices to improve access by promoting efficient scheduling. This study will be a valuable resource for practitioners to progress toward a more patient-focused "How can we help you today?" culture.
Download or read book Medical Management of Vulnerable Underserved Patients Principles Practice Population written by Talmadge E. King and published by McGraw Hill Professional. This book was released on 2006-08-31 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: No other book on the subject Chronic diseases, especially those associated with poor nutrition, obesity, and addiction have grown to epidemic proportion in many poor and minority populations Covers all essential topics, including Navigating Language Barriers, Understanding Disability, Patient Education, Substance Abusers, the Care of Gay and Lesbian Patients, Reproductive Issues in Poor Women, and much more
Download or read book Textbook of Patient Safety and Clinical Risk Management written by Liam Donaldson and published by Springer Nature. This book was released on 2020-12-14 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing safety practices in healthcare saves lives and improves the quality of care: it is therefore vital to apply good clinical practices, such as the WHO surgical checklist, to adopt the most appropriate measures for the prevention of assistance-related risks, and to identify the potential ones using tools such as reporting & learning systems. The culture of safety in the care environment and of human factors influencing it should be developed from the beginning of medical studies and in the first years of professional practice, in order to have the maximum impact on clinicians' and nurses' behavior. Medical errors tend to vary with the level of proficiency and experience, and this must be taken into account in adverse events prevention. Human factors assume a decisive importance in resilient organizations, and an understanding of risk control and containment is fundamental for all medical and surgical specialties. This open access book offers recommendations and examples of how to improve patient safety by changing practices, introducing organizational and technological innovations, and creating effective, patient-centered, timely, efficient, and equitable care systems, in order to spread the quality and patient safety culture among the new generation of healthcare professionals, and is intended for residents and young professionals in different clinical specialties.
Download or read book Management Lessons from the Mayo Clinic PB written by Leonard L. Berry and published by McGraw Hill Professional. This book was released on 2008-05-31 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Download or read book Medical Management of the Thoracic Surgery Patient E Book written by Michael I. Lewis and published by Elsevier Health Sciences. This book was released on 2009-10-30 with total page 687 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medical Management of the Thoracic Surgery Patient, by Michael I. Lewis, MD and Robert J. McKenna, Jr., MD, is a comprehensive pulmonary and thoracic reference that takes a practical approach to the diagnosis, workup and care of the thoracic surgery patient. It is geared towards pulmonary and critical care physicians and their trainees as well as all other specialties with whom thoracic surgeons consult and interact. It outlines the principles for understanding the underlying disease entities as well as the clinical implications and complications of surgery, and interprets key surgical concepts such as correlative and functional anatomy for non-surgeons. Contributions from today’s authorities...“at-a-glance detailed key information, as well as summary bullets...and a multidisciplinary perspective, combine to offer essential guidance for confident patient management. As an Expert Consult title it includes convenient online access to the complete contents of the book—fully searchable—along with video clips of thoracic procedures, patient information sheets, all of the images downloadable for your personal use, and references linked to Medline at www.expertconsult.com. Includes access to a companion website at expertconsult.com where you can search the complete contents of the book, watch video clips of thoracic procedures, print out patient information sheets, download all of the images, and review references linked to Medline...providing you with a powerful resource for convenient consultation anytime, anywhere. Features ‘real world’ illustrative cases presented in a brief, bulleted format that facilitates easy access to and retention of the material. Examines every aspect of diagnosis and management for pre-, peri-, and postoperative care for an all-encompassing reference to respond to unique surgical problems. Provides coverage of individual topics supplemented by a brief case-based presentation, where appropriate, that lend a real-life perspective to the material. Contains all of the “need-to-know facts for a complete, thorough consultation in diagnosis and treatment of patients who undergo thoracic surgery. Offers practical information that utilizes the experience of today’s leaders while based on evidence in the literature for coverage you can trust. Examines current clinical controversies, providing you with an arena for discussion of sensitive topics and guidance on preferred approaches when relevant. Presents pearls, pitfalls, key points, and other learning elements in each chapter, to help you locate summaries of essential information “at-a-glance. Features chapters written by specialists of various disciplines, to equip you with a balanced perspective on each condition.
Download or read book Patient Care Management A Lab Workbook for Prescription Practice written by Richard Finkel and published by Jones & Bartlett Learning. This book was released on 2020-07-03 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Third Edition of Patient Care Management Lab: A Workbook for Prescription Practice develops and fine-tunes skills in reading, evaluating, and filling prescriptions. Students learn to decipher handwritten prescriptions, examine prescriptions for inaccuracies, evaluate a drug in relation to their patient's drug and social history, and fill prescriptions accurately. Each chapter corresponds to a particular disease state, summarizing the key characteristics and concerns with the associated drugs.
Download or read book Stochastic Models of Patient Access Management in Healthcare written by Derya Kilinc and published by . This book was released on 2019 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation addresses access management problems that occur in both emergency and outpatient clinics with the objective of allocating the available resources to improve performance measures by considering the trade-offs. Two main settings are considered for estimating patient willingness-to-wait (WtW) behavior for outpatient appointments with statistical analyses of data: allocation of the limited booking horizon to patients of different priorities by using time windows in an outpatient setting considering patient behavior, and allocation of hospital beds to admitted Emergency Department (ED) patients. For each chapter, a different approach based on the problem context is developed and the performance is analyzed by implementing analytical and simulation models. Real hospital data is used in the analyses to provide evidence that the methodologies introduced are beneficial in addressing real life problems, and real improvements can be achievable by using the policies that are suggested. This dissertation starts with studying an outpatient clinic context to develop an effective resource allocation mechanism that can improve patient access to clinic appointments. I first start with identifying patient behavior in terms of willingness-to-wait to an outpatient appointment. Two statistical models are developed to estimate patient WtW distribution by using data on booked appointments and appointment requests. Several analyses are conducted on simulated data to observe effectiveness and accuracy of the estimations. Then, this dissertation introduces a time windows based policy that utilizes patient behavior to improve access by using appointment delay as a lever. The policy improves patient access by allocating the available capacity to the patients from different priorities by dividing the booking horizon into time intervals that can be used by each priority group which strategically delay lower priority patients. Finally, the patient routing between ED and inpatient units to improve the patient access to hospital beds is studied. The strategy that captures the trade-off between patient safety and quality of care is characterized as a threshold type. Through the simulation experiments developed by real data collected from a hospital, the achievable improvement of implementing such a strategy that considers the safety-quality of care trade-off is illustrated.
