Download or read book Customer Relationship Management written by V. Kumar and published by Springer. This book was released on 2018-05-15 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer relationships. Throughout, the book stresses a clear understanding of economic customer value as the guiding concept for marketing decisions. Exhaustive case studies, mini cases and real-world illustrations under the title “CRM at Work” all ensure that the material is both highly accessible and applicable, and help to address key managerial issues, stimulate thinking, and encourage problem solving. The book is a comprehensive and up-to-date learning companion for advanced undergraduate students, master's degree students, and executives who want a detailed and conceptually sound insight into the field of CRM. The new edition provides an updated perspective on the latest research results and incorporates the impact of the digital transformation on the CRM domain.
Download or read book The Business of Medical Practice written by David Edward Marcinko and published by Springer Publishing Company. This book was released on 2010-12-15 with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt: Print+CourseSmart
Download or read book Essentials of Logistics and Management Third Edition written by Corynne Jaffeux and published by CRC Press. This book was released on 2012-12-11 with total page 590 pages. Available in PDF, EPUB and Kindle. Book excerpt: The logistician plays a critical role in the growth of his or her company – in this third edition of Essentials of Logistics, the conceptual framework in which all the stakes and themes of logistics is systematically analyzed, with a strong focus on the role of the supply chain. Indeed, many elements are critical to the successful logistical strategy: customer relation management, interactive information support, production optimization and process development, vision, strategy and operations management, and human resources and resource allocation. Growing out of a successful course given by the International Institute for the Management of Logistics (IML) of the Swiss Federal Institute of Technology (EPFL), in Lausanne, and by the Ecole des Ponts-ParisTech (ENPC), the purpose of this book is to present a methodology allowing the reader to understand and act based on the critical factors embedded in the design of strategy. Concepts are thus combined with practical examples. Transversal vision and detailed case studies highlight the main themes of modern logistics and daily preoccupations of logisticians. The book is addressed to all professionals of logistics: managers, planners and engineers; as well as to graduate students specializing in the field.
Download or read book Marketing Management 3rd Edition written by Kumar Arun & Meenakshi N. and published by Vikas Publishing House. This book was released on with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's socially networked and highly competitive world, it is imperative that marketers are always truthful because customers eventually find out if they have been misled. This can lead to their angst with the company going viral, thereby destroying the company's reputation. Marketing Management advocates 'marketing based on absolute truth'. Also brand image is sensitive to market sentiments. Brands can be in danger: one wrong product or one shoddy campaign can destroy a brand built over years. Companies must align everything that they do with the core spirit of their brands. Further, when everything seems to go digital, it is important that marketers keep in mind that customers are primarily interested in their products/services. The book advocates that superior products and services will always be central to marketing. Key Features Best Practices • Researched, implemented, and result-driven practices taken from leading companies across diverse industries throughout the world • Marketers can adopt these practices to elevate individual and organizational performance Corporate Insights • Examples of marketing concepts being implemented by well-known Indian companies and brands • Latest moves of companies and brands as they cope with competition and environment Case Studies • A brief case study after each chapter, focusing on specific issues dealt within the chapter Specialized Questions • Questions meant to make students ponder upon various aspects of marketing and challenge the existing paradigms
Download or read book Customer Relationship Management written by Francis Buttle and published by Routledge. This book was released on 2009 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.
Download or read book Mastering Technical Sales The Sales Engineer s Handbook Third Edition written by John Care and published by Artech House. This book was released on 2014-07-01 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every high-tech sales team today has technical pros on board to “explain how things work,” and this success-tested training resource is written just for them. This newly revised and expanded third edition of an Artech House bestseller offers invaluable insights and tips for every stage of the selling process. This third edition features a wealth of new material, including new chapters on business-driven discovery, white boarding, trusted advisors, and calculating ROI. This invaluable book equips new sales engineers with powerful sales and presentation techniques that capitalize on their technical background—all spelled out step-by-step by a pair of technical sales experts with decades of eye-popping, industry-giant success under their belt.
Download or read book Human Resource Management Third Edition written by and published by Excel Books India. This book was released on with total page 865 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Management written by Doede Keuning and published by Routledge. This book was released on 2019-11-18 with total page 1328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comprehensive introduction to the field of management for all students new to the area Looking at leading international Companies the book draws on a variety of managerial and organisational models Looks at leading international companies and draws on a variety of managerial and organisational models
Download or read book Integral Logistics Management written by Paul Schönsleben and published by CRC Press. This book was released on 2010-03-13 with total page 1066 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tackling the logistical, planning, and managerial challenges that companies face, the third edition of this bestselling reference addresses the increased importance of strategy issues in various fields. While retaining many elements of the previous editions, Integral Logistics Management: Operations and Supply Chain Management in Comprehensive Valu
Download or read book Psychological Approaches to Pain Management Third Edition written by Dennis C. Turk and published by Guilford Publications. This book was released on 2018-07-03 with total page 609 pages. Available in PDF, EPUB and Kindle. Book excerpt: This authoritative handbook--now significantly revised with more than 50% new material--has introduced thousands of practitioners and students to the state of the art in psychological interventions for managing pain. Leading experts review the most effective treatment approaches for enhancing patients' coping and self-efficacy and reducing pain-related disability, including cognitive-behavioral therapy, biofeedback, clinical hypnosis, group therapy, and more. Strategies for integrating psychosocial and medical treatments for specific populations are described, with chapters on back pain, headache, cancer, and other prevalent chronic pain disorders. Attention is given to customizing intervention for individual patients, maximizing treatment adherence, and preventing overuse of opioids and other medications. ÿ New to This Edition *Chapter on resilience, focusing on mindfulness-and acceptance-based approaches. *Chapters on managing pain with comorbid psychological disorders (posttraumatic stress disorder and substance use disorder). *Chapter on emerging uses of technology. *Even more practitioner friendly: every chapter concludes with bulleted "Clinical Highlights." *Many new authors; extensively revised with over 15 years of research and clinical advances.ÿ
Download or read book CRM at the Speed of Light Third Edition Essential Customer Strategies for the 21st Century written by Paul Greenberg and published by McGraw Hill Professional. This book was released on 2004-08-16 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls.
Download or read book Customer Relationship Management written by Francis Buttle and published by Routledge. This book was released on 2015-02-11 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Relationship Management Third Edition is a much-anticipated update of a bestselling textbook, including substantial revisions to bring its coverage up to date with the very latest in CRM practice. The book introduces the concept of CRM, explains its benefits, how and why it can be used, the technologies that are deployed, and how to implement it, providing you with a guide to every aspect of CRM in your business or your studies. Both theoretically sound and managerially relevant, the book draws on academic and independent research from a wide range of disciplines including IS, HR, project management, finance, strategy and more. Buttle and Maklan, clearly and without jargon, explain how CRM can be used throughout the customer life cycle stages of customer acquisition, retention and development. The book is illustrated liberally with screenshots from CRM software applications and case illustrations of CRM in practice. NEW TO THIS EDITION: Updated instructor support materials online Full colour interior Brand new international case illustrations from many industry settings Substantial revisions throughout, including new content on: Social media and social CRM Big data and unstructured data Recent advances in analytical CRM including next best action solutions Marketing, sales and service automation Customer self-service technologies Making the business case and realising the benefits of investment in CRM Ideal as a core textbook by students on CRM or related courses such as relationship marketing, database marketing or key account management, the book is also essential to industry professionals, managers involved in CRM programs and those pursuing professional qualifications or accreditation in marketing, sales or service management.
Download or read book Business and Company Law written by Nickolas James and published by John Wiley & Sons. This book was released on 2024-03-11 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Short Course in International Joint Ventures 3rd Ed eBook written by Alan Gutterman and published by World Trade Press. This book was released on 2009 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Blue Collar Resumes Third Edition written by Steven Provenzano, CPRW/CEIP and published by ECS: Executive Career Services & DeskTop Publishing, Inc.. This book was released on 2017-08-10 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Blue Collar Resumes, Third Edition will help you discover, organize, and market your skills and abilities to employers with impact and clarity. Using real-life examples and the latest strategies used by expert resume writers, Steven Provenzano, CPRW/CEIP, clearly explains how to sift through your work history, extract and develop key points about your talents, and sell them to win interviews. You’ll learn to evaluate your work experience, education and skills, and translate them into powerful selling points. You will also learn new, effective methods to format and organize your achievements, design the finished resume, and leverage new techniques for making job contacts and acing the interview. The 100+ resume examples in Blue Collar Resumes, Third Edition, reflect a broad spectrum of industries, careers, and job descriptions. These include skilled trade and factory workers, assemblers and construction workers, supervisors, executive secretaries, sales and customer service representatives, data entry clerks, and clerical positions. There’s even resume samples for pilots, drivers and equipment operators, technical and medical workers, as well as entry-level business and administrative positions, and veterans returning to the workforce. No matter what your or type of work this guide will help you shorten your job search and increase your income!
Download or read book Customer Relationship Management written by Daniel D. Prior and published by Taylor & Francis. This book was released on 2024-01-23 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers. Readers will gain a thorough understanding of the conceptual foundations of CRM, see CRM in practice through illustrative case examples and exercises, and understand how to organise customer data gathering, analysis, and presentation for decision making. The book achieves these outcomes by first considering strategic CRM before moving into operational CRM and, finally, onto analytical aspects of CRM. The fifth edition has been fully updated to include: A series of new case examples to illustrate CRM within various regional and industrial contexts, including those relevant to large, medium, and small enterprises A series of new exercises and discussion questions to help readers understand CRM concepts and to support pedagogical processes, particularly in higher education environments A greater emphasis on managerial applications of CRM through new content to help guide managers An updated account of new and emerging technologies relevant to CRM Expanded coverage of customer experience (CX), customer engagement (CE), and customer journey management (CJM) Customer Relationship Management is essential reading for advanced undergraduate and postgraduate students studying CRM, Sales Management, Customer Experience Management, and Relationship Marketing, as well as executives who oversee CRM functions. Online resources include an Instructor’s Manual, chapter-by-chapter PowerPoint slides, and a bank of exam questions.
Download or read book Handbook of Strategic Account Management written by Diana Woodburn and published by John Wiley & Sons. This book was released on 2014-03-17 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: A compilation of the established knowledge in strategic account management While companies and academics expend tremendous effort on mass marketing, they often overlook their immediate customers (which are critical in both senses) and hence the importance of strategic account management (SAM). This handbook is a compilation of papers that present researched knowledge of SAM across the academic community which fills a void in the existing academic literature. Handbook of Strategic Account Management identifies drivers of the SAM approach, key issues and success factors, operational needs and areas still awaiting exploration. Each paper includes an overall referenced summary of the tenets of SAM relevant to the area it reports, and together with the combined list of references, it creates an indispensable resource for academic readers, students, and researchers. Handbook of Strategic Account Management is written by over 40 knowledgeable experts with substantial experience of SAM from teaching, researching, writing and advising companies on why and how it works, spread widely across Europe and the US. It represents the balanced, researched body of knowledge in SAM and will be an invaluable resource to anyone exploring the approach, whether for a student thesis, for original research or for answers on how to approach SAM as a company initiative. "Today’s strategic, key and global account management professionals owe thanks to a small community of academic researchers who, over the past three decades have been pioneers in identifying, cataloguing and analyzing the selling and business management practices of an emerging profession we now call strategic account management. This Handbook is an important milestone to mark SAM’s still evolving impact on corporate business strategies and its ever-increasing relevance as a proven engine for growth in business-to-business strategic customer relationships." Bernard Quancard,President & CEO of SAMA (US-based Strategic Account Management Association with over 3,000 members worldwide) Yana Atanasova Bjorn Ivens Toni Mikkola Ivan Snehota Audrey Bink Ove Jensen Stefanos Mouzas Kaj Storbacka Per-Olof Brehmer Robert Krapfel Peter Naud頠 Olavi Uusitalo Noel Capon Antonella La Rocca Jukka Ojasalo Tom Vanderbiesen Simon Croom Sylvie Lacoste Catherine Pardo Stefan Wengler Osman Gök Nikala Lane Nigel Piercy Kevin Wilson Paolo Guenzi Régis Lemmens Michael Pusateri Diana Woodburn Stephan Henneburg Tommi Mahlamäki Jakob Rehme John Workman Sue Holt Malcolm McDonald Sanjiy Sengupta George Yip Christian Homburg Florin Mihoc Christoph Senn Judy Zolkiewski
