Download or read book Overcoming the Customer Service Syndrome written by Galen R. Collins and published by . This book was released on 2011-07-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: After reading this book, you will never feel the same about service professionals. They are pivotal in making or breaking customer relationships. However, being a service professional has never been more difficult. In many service organizations, the gap is widening between what they can deliver and what customers expect. Many service professionals are quitting their jobs. Many more, under fire from disgruntled customers, are experiencing unprecedented stress. We call this phenomenon the customer service syndrome (CSS). The purpose of this book is to provide strategies and tactics for combating CSS and achieving sustainable high customer satisfaction. While customer service is of paramount importance in sustaining profitability, many hospitality businesses continue to struggle with delivering consistent, quality service because it is often treated as a static, isolated event rather than as a function of the total business enterprise. This book is unique because it positions customer service as an outcome of the total system. You will gain an understanding of how various organizational elements (e.g., hiring, marketing, training, support systems, physical plant, human resource practices, supervision, policies and procedures, technology systems, etc.) work together to promote the successful delivery of customer service. You will also learn how to align service expectations and experiences and to create comfortable customer service environments in which service professionals are encouraged to use their talents and expertise. Overcoming CSS and creating sustainable, quality service experiences requires service businesses to drastically rethink how service professionals fit into the profit equation. They will discover that people who serve others are of paramount importance and are often significantly under-valued and under-invested. Delivering consistent, quality service requires the reeducation of customers about service and the role of service professionals. There is a need to approach the management of the service system in creative and productive new ways. The last chapter is a 28-day service journal for each reader s growth in awareness and understanding of customer service issues. We wish you all a successful journey through life. eBook Version You will receive access to this electronic text via email after using the shopping cart above to complete your purchase "
Download or read book Overcoming the Customer Service Syndrome How to Achieve and Sustain High Customer Satisfaction written by Galen R. Collins and published by . This book was released on 1753-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Overcoming the Customer Service Syndrome written by Galen R. Collins and published by . This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Robot Syndrome written by John J. Miksa and published by AuthorHouse. This book was released on 2009-07-16 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Great Global Recession has rumbled through the worlds economies like a freight train out of control and wreaked havoc with businesses both large and small in every industry. Fewer customers are spending less and demanding more satisfaction with every purchase. And as companies continue to reduce the size of their workforces, employees are challenged as never before to maintain and improve customer satisfaction. How can employees at every level in a company contribute to delivering uniquely human customer service? How can they learn to overcome using robot-like responses to address customer service issues? What mustevery employee learn to do tohelp transformtheir companys customer service into a competitive advantage? In his book, The Robot Syndrome, John presents a highly practical set of Adaptive Service Principles and companion Pointers to address what may be todays most pressing business issue. Using an entertaining combination of wit, common sense, and practical advice, he presents a new way to help companies achieve and sustain the highest possible level of customer satisfaction. By using the principles and pointers that he sets forth, individuals will become more adaptive and will learn to unleash the power of their minds and the uniquely human traits of their hearts, one customer interaction at a time.
Download or read book Overcoming Night Eating Syndrome written by Kelly C. Allison and published by New Harbinger Publications. This book was released on 2004-05-01 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: The statistics are powerful and alarming: Perhaps as many as 6 million Americans suffer from night eating syndrome, or NES, a newly identified eating disorder which describes behavior patterns in which an individual obsessively consumes more than half of his or her daily caloric intake after eight o'clock in the evening. More significant is the further finding that more than 33 percent of morbidly obese individuals, persons who are 100 or more pounds overweight, are affected by this disorder. Experts agree that NES shares characteristics of not only eating disorders but also sleep and mood disorders. Sufferers tend to exhibit symptoms such as feelings of anxiety and guilt, insomnia, or interrupted sleep. Typical NES behaviors include absent appetite during the day, a consistent pattern of eating more food after dinner than during the meal itself, and recurrent episodes of waking and eating throughout the night. This book offers a step-by-step strategy for managing and overcoming this disorder. From this book, you will first learn to identify the signs of NES, and then use journaling exercises to discover what automatic thoughts surround your night eating. Having identified the problematic behaviors, you'íll find out how to break theses patterns with healthier food choices, more structured mealtimes, and a series of relaxation and visualization techniques.
Download or read book 2015 U S Higher Education Faculty Awards Vol 1 written by Faculty Awards and published by CRC Press. This book was released on 2022-09-01 with total page 1209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Created by professors for professors, the Faculty Awards compendium is the first and only university awards program in the United States based on faculty peer evaluations. The Faculty Awards series recognizes and rewards outstanding faculty members at colleges and universities across the United States. Voting was not open to students or the public at large.
Download or read book Overcoming Post Deployment Syndrome written by David X. Cifu and published by Demos Medical Publishing. This book was released on 2011-02-15 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: David Cifu and Cory Blake work at the Hunter Holmes McGuire Polytrauma Center (one of only four in the country) providing intensive rehabilitation care to veterans and service members who experienced injuries to multiple organ systems. This type of injury
Download or read book Own Your Greatness written by Lisa Orbé-Austin and published by Ulysses Press. This book was released on 2020-04-28 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stop letting impostor syndrome hold you back! This guided workbook of interactive exercises and research-backed activities will help you conquer self-doubt, realize your true worth, and enjoy your success. How many times have you thought that everyone is crushing it except you? How often have you looked at one of your accomplishments and attributed it to luck or the help of others? It can be difficult to acknowledge our own successes and skills, and overcome the feeling of being an impostor. But moving past that feeling is crucial to continuing down the path to even greater success and happiness. Own Your Greatness will give you all the tools you need to recognize and overcome the impostor syndrome that is holding you back. Packed full of research- and therapy-backed exercises, prompts, and activities, this interactive workbook will help you: Identify the root causes of your impostor syndrome Recognize your natural skills and strengths Gain the confidence to lead Speak up for yourself Feel comfortable receiving and giving praise With this book, you’ll acknowledge the skills you bring to the table, understand that you truly deserve your success, and take steps to a successful, happy, and fulfilled life.
Download or read book Overcoming the Superwoman Syndrome written by Linda Ellis Eastman and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Set up to Fail Syndrome written by Jean-Francois Manzoni and published by Harvard Business Review Press. This book was released on 2007-02-01 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you have an employee whose performance keeps deteriorating—despite your close monitoring? Brace yourself: You may be at fault—by unknowingly triggering the set-up-to-fail syndrome. Perhaps things started off swimmingly. But then something--a missed deadline, a lost client—made you question the person's performance. You began micromanaging him. Suspecting your reduced confidence, he started doubting himself—and stopped giving his best. You viewed his new behavior as additional proof of mediocrity, and tightened the screws further. In The Set-Up-to-Fail Syndrome, Jean-Francois Manzoni and Jean-Louis Barsoux show how this insidious cycle hurts everyone: employees stop volunteering ideas, preventing your organization from getting the most from them; you lose energy to attend to other activities; and your reputation suffers as other employees deem you unfair. Team spirit wilts as targeted performers are alienated. But the set-up-to-fail syndrome doesn't have to happen. The authors provide preventive measures, such as loosening the reins as new employees master their jobs. If the syndrome has already erupted, Manzoni and Barsoux explain how to discuss the dynamic with your employee and reverse the cycle.
Download or read book Practical Handbook of CUSTOMER SERVICE OPERATIONS written by Warren Blanding and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.
Download or read book Overcoming Post Deployment Syndrome written by Cory Blake and published by Demos Medical Publishing. This book was released on 2011-02-15 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide for service members, veterans, and their families dealing with the all-too-common repercussions of combat duty, including traumatic brain injury, post-traumatic stress disorder, anxiety, depression, chronic pain and musculoskeletal injury, and substance abuse. Written by two doctors at the forefront of treating veterans and service members, Overcoming Post-Deployment Syndrome is a wellness handbook filled with evidence-based advice, exercises, and approaches for healing from post-deployment syndrome (PDS), preventing combat stresses from having a lasting negative impact, and returning to activity and wellness. Offering a practical blend of state-of-the-art traditional and holistic medicine to help physical, mental, emotional, and spiritual healing, Overcoming Post-Deployment Syndrome provides: Personal vignettes of servicemembers who are going through the process of successfully reintegrating into their families, workplaces, and communities. A twelve-week basic training in self-directed healing arts. A wealth of community and government resources, tips, and suggestions. The means to integrate traditional and complementary medicine techniques to treat common symptoms.
Download or read book Why Nonprofits Fail written by Stephen R. Block and published by John Wiley & Sons. This book was released on 2004-07-29 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Why Nonprofits Fail, author and nonprofit expert StephenBlock explains that many well-intentioned leaders hold on to viewsof their nonprofit organizations that perpetuate problems ratherthan help fix them. According to Block, the first step to successis to challenge one's own personal paradigms and ideas and be opento unique and alternative approaches to solving problems. Thismuch-needed book helps nonprofits get back on track and offersadvice about the seven most common stumbling blocks, including: Founder's syndrome Fundphobia Financial misfortune Recruitment disorientation Cultural depression in nonprofit organizations Self-serving political performance Role confusion between the board and executive director
Download or read book Total Value Development How To Drive Service Innovation written by Hull Frank Montgomery and published by World Scientific. This book was released on 2016-08-10 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Value Development provides a framework to help businesses innovate and derive greater value from the services they offer. The secret is to devise an innovative model built on total value creation, identified as the total value development (TVD) model.The TVD model has broad applicability for any large organization. Here, case studies are presented showing the effectiveness of the TVD model in its practical application within companies. Statistical evidence is used to recommend improvements to performance outcomes, such as time compression, cost reduction, quality and innovation. Studies of over 100 service enterprises in the United States and the United Kingdom provide compelling evidence for benefits from business model innovation. Additional material in the form of guidance forms give readers the tools needed for the implementation and recording of successful in-project value development.Providing both a practical framework and real-life examples of adding value to current business practices, this book is essential reading for executives, managers and researchers in the field of business and innovation.
Download or read book Getting Service Right written by Jeff Toister and published by Toister Performance Solutions. This book was released on 2019-03-15 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
Download or read book Conquering Carpal Tunnel Syndrome and Other Repetitive Strain Injuries written by Sharon J. Butler and published by . This book was released on 1996 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guided by symptom charts, you select the best exercises for restoring the range of motion to overworked hands, arm shoulders, fingers, wrists.
Download or read book ADVANCED TREATMENT FOR MARFAN SYNDROME APOMETRY NLP REGRESSION AND HYPNOSIS written by Thor Otto Alexsander and published by Edenilson Brandl. This book was released on with total page 707 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world where medical science continually pushes the boundaries of what's possible, there exist realms beyond the traditional that hold untapped potential for healing and transformation. This book delves into a unique approach, where the convergence of modern therapeutic techniques, advanced technologies, and ancient wisdom opens doors to new horizons of healing for individuals affected by Marfan Syndrome. Advanced Treatment for Marfan Syndrome: Apometry, NLP, Regression, and Hypnosis explores a multidisciplinary journey into the uncharted territories of consciousness, genetics, and holistic well-being. Marfan Syndrome, a complex genetic disorder affecting multiple systems, presents challenges that often exceed conventional treatment methodologies. This book offers an innovative perspective, inviting readers to explore a comprehensive range of approaches that extend beyond the confines of mainstream medical practices. Drawing upon the synergistic powers of Apometry, Neuro-Linguistic Programming (NLP), regression, and hypnosis, this book pioneers a holistic treatment framework that combines cutting-edge science with esoteric insights. It bridges the gaps between traditional medical interventions and alternative therapies, providing a roadmap for individuals and healthcare professionals seeking comprehensive solutions for Marfan Syndrome and its associated challenges. Throughout the pages of this book, you'll journey into the depths of Apometry and its intricate workings, discovering how it can unlock hidden potentials within the human experience. You'll explore the intersections between NLP, regression, and hypnosis, gaining insights into how these modalities can be harnessed to facilitate profound healing and transformation. From practical instructions on implementing Apometry to in-depth discussions on the relationship between genetics and consciousness, this book leaves no stone unturned. It ventures into unexplored territories such as parapsychology, intergalactic beings, and cellular intelligence, inviting readers to expand their perspectives and question the boundaries of what's possible. Advanced Treatment for Marfan Syndrome: Apometry, NLP, Regression, and Hypnosis is not just a book; it's an invitation to embark on a transformative journey. It encourages readers to engage with the material, question assumptions, and embark on their own explorations of healing and consciousness. Whether you're an individual seeking answers or a healthcare practitioner searching for innovative tools, this book is a testament to the boundless potential of human healing and evolution. As you turn the pages and immerse yourself in the myriad dimensions of knowledge within, may you find inspiration, empowerment, and the conviction that the future of healing is as limitless as the human spirit.
