Download or read book Organizational Assessment and Improvement in the Public Sector Workbook written by Kathleen M. Immordino and published by CRC Press. This book was released on 2017-08-25 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector

Download or read book Organizational Assessment and Improvement in the Public Sector written by Kathleen M. Immordino and published by Routledge. This book was released on 2017-09-25 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.

Download or read book Organizational Assessment and Improvement in the Public Sector Workbook written by Kathleen M. Immordino and published by Taylor & Francis. This book was released on 2017-08-25 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results.This workbook addresses how to:Determine whether an organizational assessment would benefit a particular organizationEvaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resourcesSelect an assessment tool and method Influence decision makers and identify organizational championsCommunicate effectively to internal and external constituentsEngage employees in the processThe book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements. Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners do more with less and promote

Download or read book Public Service Improvement written by Rachel E. Ashworth and published by Oxford University Press, USA. This book was released on 2010-04-29 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.

Download or read book Organizational Assessment written by Charles Lusthaus and published by IDRC. This book was released on 2002 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizational Assessment: A framework for improving performance

Download or read book Strategic Planning and Decision Making for Public and Non Profit Organizations written by Nicolas A. Valcik and published by Routledge. This book was released on 2016-03-30 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides administrators in public and non-profit organizations with direction and a framework from which to lead their organizations effectively. Taking a global approach to the issues administrators need to examine when managing a group of employees at any level (including budgeting and expenditures, forecasting, policy creation and execution, communication and reporting), this book explores the driving forces in organizational decision making. Author Nick Valcik takes a holistic view on organizational management, beginning with the core aspects of public organizations and the leadership competencies necessary to manage an organization successfully. Designed to be used on undergraduate and graduate courses in public administration and in public affairs programs, the book discusses the basics of organizational structure, delves into risk management issues, and offers a set of tools that can be used by administrators to make informed decisions based on actual data or documented processes. Throughout the book, real world case studies provide students and practitioners with a clear understanding of how exactly the right decision tool may be applied when facing a particular decision in any organization.

Download or read book Participatory Budgeting in the United States written by Victoria Gordon and published by Taylor & Francis. This book was released on 2016-10-04 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although citizen engagement is a core public service value, few public administrators receive training on how to share leadership with people outside the government. Participatory Budgeting in the United States serves as a primer for those looking to understand a classic example of participatory governance, engaging local citizens in examining budgetary constraints and priorities before making recommendations to local government. Utilizing case studies and an original set of interviews with community members, elected officials, and city employees, this book provides a rare window onto the participatory budgeting process through the words and experiences of the very individuals involved. The central themes that emerge from these fascinating and detailed cases focus on three core areas: creating the participatory budgeting infrastructure; increasing citizen participation in participatory budgeting; and assessing and increasing the impact of participatory budgeting. This book provides students, local government elected officials, practitioners, and citizens with a comprehensive understanding of participatory budgeting and straightforward guidelines to enhance the process of civic engagement and democratic values in local communities.

Download or read book Public Sector Performance written by Richard Kearney and published by Routledge. This book was released on 2018-03-05 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Their quest is not new, rather, the concern with improving the performance of government organizations has existed since the Scientific Management Movement. Public Sector Performance brings together in a single volume the classic, enduring principles and processes that have defined the field of public sector performance, as written in the words of leading practitioners and scholars. Taken as a whole, this volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government.Defined here as managing public organizations for outcomes, performance is examined in all its varied dimensions: organizing work, managing workers, measuring performance, and overcoming resistance to performance-enhancing innovations. The selected articles are interesting, thought provoking, and instructive. They are classics in that they have been widely cited in the scholarly literature and have enduring value to public managers who seek to understand the many dimensions of performance. The book is organized into three sections: Performance Foundations, Performance Strategies, and Performance Measurement. Excerpts from additional selected articles feature special topics and wisdom from performance experts.

Download or read book Theories of Performance written by Colin Talbot and published by OUP Oxford. This book was released on 2010-09-30 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: How well do governments do in converting the resources they take from us - like taxes - into services that improve the well-being of individuals, groups, and society as a whole? In other words: how well do they perform? This question has become increasingly prominent in public debates over the past couple of decades, especially in the developed world but also in developing countries. As the state has grown during the second half of the 20th century, so pressures to justify its role in producing public services have also increased. Governments across the world have implemented all sorts of policies aimed at improving performance. But how much do we know about what actually improves performance of public organisations and services? On what theories, explicit or more often implicit, are these policies based? The answer is: too much and too little. There are dozens of theories, models, assumptions, and prescriptions about 'what works' in improving performance. But there's been very little attempt to 'join up' theories about performance and make some sense of the evidence we have within a coherent theoretical framework. This ground-breaking book sets out to begin to fill this gap by creatively synthesising the various fragments and insights about performance into a framework for systematically exploring and understanding how public sector performance is shaped. It focuses on three key aspects: the external 'performance regime' that drives performance of public agencies; the multiple dimensions that drive performance from within; and the competing public values that frame both of these and shape what public expects from public services.

Download or read book Lean for the Public Sector written by Bert Teeuwen and published by CRC Press. This book was released on 2018-06-08 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of

Download or read book Handbook on Performance Management in the Public Sector written by Deborah Blackman and published by Edward Elgar Publishing. This book was released on 2021-05-28 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: This timely Handbook examines performance management research specific to the public sector and its contexts, and provides suggestions for future developments in the field. It demonstrates the need for performance management to be reconceptualized as a core component of business both within and across organizations, and how it must be embedded in both strategic decision-making and as a day-to-day leadership and management practice in order to be effective.

Download or read book Public Productivity Handbook written by Marc Holzer and published by CRC Press. This book was released on 2019-02-13 with total page 1324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revised, Public Productivity Handbook, Second Edition defines the role of leadership, dimensions of employee commitment, and multiple employee-organization based relationships for effective intern

Download or read book The Public Productivity and Performance Handbook written by Marc Holzer and published by Routledge. This book was released on 2021-07-26 with total page 550 pages. Available in PDF, EPUB and Kindle. Book excerpt: A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and “big data,” and how to teach performance management in the classroom and in public organizations. The handbook is accompanied by an online companion volume providing examples of performance measurement and improvement manuals across a wide variety of public organizations. The Public Performance and Productivity Handbook, Third Edition, is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field.

Download or read book Managing and Delivering Performance written by Bernard Marr and published by Routledge. This book was released on 2009-02-04 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance management is at the top of agendas in most government and public organizations, as well as many not-for-profit organizations. In this follow up to his successful book, Strategic Performance Management, the author focuses on the unique challenges public sector organizations face when tackling the issues of strategic performance management. Drawing on his extensive experience of working with numerous government, public sector, and not-for-profit organizations over the author covers: * The context of decision making in the public sector * The significance of the use of budgeting for performance management, and the impact of performance measurements on budgets * A huge range of underpinning cases and examples from the public sector, including cases on the Home Office and the NHS in the UK, and the US Air Force For senior executives in the public sector and government, and for faculty and students in the field this is the authoritative strategic level treatment of this fast-growing area.

Download or read book International Handbook of Practice Based Performance Management written by Patria de Lancer Julnes and published by SAGE Publications. This book was released on 2007-09-10 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The orientation of this text, the variety of applications examined, and the grouping of chapters around concepts such as the role of citizens, quality measurement, and performance budgeting makes this an ideal book for the classroom as well as for reference." —PUBLIC ADMINISTRATION REVIEW The International Handbook of Practice-Based Performance Management presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad. The book includes contributions from internationally known scholars and practitioners who present chapters that introduce the literature on key topics and provide clear guidance on practical skill building. Key Features: Offers an international perspective: Though most of the chapters deal with performance measurement in the United States, the text represents the most notable examples of performance measurement in Canada, Latin America, Asia, Oceania, and Europe. Integrates theory and practice: The book′s unique structure links literature-based conceptual knowledge with the lessons from practice and specific applied skills. Puts theoretical discussions into context: Case examples and lessons learned connect concepts to the real world while discussion questions allow for further deliberation. Intended Audience An excellent addition to any academic library, this resource is ideal for practitioners, academics, and researchers in public administration, non-profit organizations, management, public policy, health care services administration, and health care planning and policy. It can also be used as a text for graduate courses such as Performance Management, Management Reforms, International Performance Management, and Performance Improvement in Public Administration.

Download or read book Organizational Diagnosis and Assessment written by Michael Harrison and published by SAGE Publications. This book was released on 1998-07-23 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizational Diagnosis and Assessment presents sharp-image diagnosis, a distinctive approach to organizational consultation and planned change, that reflects current research and theorizing about organizational change and effectiveness. The authors draw on multiple analytical frames to produce empirically grounded models of sources of ineffectiveness and forces for change, showing how consultants, managers, and applied researchers can break free of unproductive practices and ways of thinking to avoid uncritical adoption of management fads. They offer workable solutions to critical problems and demonstrate ways to meet organizational challenges like market downturns, technological change, and alliances with other organizations. Organizational Diagnosis and Assessment covers diagnosis and assessment of work groups, organizations, and whole systems. This volume develops analytical approaches for problem solving and strategy formation in both for-profit and not-for-profit organizations. Diagnosis of public policy issues, like assessments of the effectiveness of health systems, is also addressed. Many of the models and techniques contribute to assessing the changing nature of the workplace, examining organizational decline and other life-cycle transitions; gendering; change and diversity in organizational culture and in workforce composition; the spread of new forms of work organization, including teams, flat hierarchies, and networks; new uses of information technology; and mergers and alliances among organizations. Organizational Diagnosis and Assessment will be invaluable to advanced students, consultants, and applied behavioral scientists in social sciences, management, social work, organizational and industrial psychology, organizational sociology, nursing, and public administration.

Download or read book Administrative Leadership in the Public Sector written by Montgomery Van van Wart and published by Routledge. This book was released on 2016-07-22 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: Administrative Leadership in the Public Sector is an ideal resource for any Public Administration course involving leadership and public management. Each of the book’s nine main sections begins with introductory text by the volume’s editors, Monty Van Wart and Lisa Dicke, followed by relevant readings. The volume includes some of the most important readings on public leadership published in the last eight decades. More than just an anthology, Administrative Leadership in the Public Sector provides a unique and useful framework for understanding the vast subject of leadership.