Download or read book The Handbook of Quality Management 2e Pb written by Thomas Pyzdek and published by McGraw-Hill Companies. This book was released on 2023-06-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference. Coverage includes: Business-integrated quality systems Organizational structures The quality function Approaches to quality Customer-focused organizations Integrated planning Strategic planning Understanding customer expectations and needs Benchmarking Organizational assessment Process control Quantifying process variation Quality audits Supply chain management Continuous improvement Effective change management Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches Management of human resources Motivation theories and principles Management styles Resource requirements to manage the quality function Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization. Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition: Clearly defines quality management principles and their application within a cross section of industries Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments Discusses controls such as statistical process control, audits, and supply chain management Explains the stages of continuous improvement Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others

Download or read book The Improvement Guide written by Gerald J. Langley and published by John Wiley & Sons. This book was released on 2009-06-03 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

Download or read book Service Operations Management eBook o4 written by Robert Johnston and published by Pearson Higher Ed. This book was released on 2012-08-07 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Download or read book Service Science written by John Maleyeff and published by Routledge. This book was released on 2020-08-03 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: To remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process "DNA," while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes. Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields. Online resources include Excel files that act as templates to help with quantitative analysis routines.

Download or read book The Definitive Guide to Emergency Department Operational Improvement written by Jody Crane, MD, MBA and published by CRC Press. This book was released on 2019-11-25 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.

Download or read book Warehouse Management written by Gwynne Richards and published by Kogan Page Publishers. This book was released on 2011-06-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Warehouses are an integral link in the modern supply chain, ensuring that the correct product is delivered in the right quantity, in good condition, at the required time, and at minimal cost: in effect, the perfect order. The effective management of warehouses is vital in minimizing costs and ensuring the efficient operation of any supply chain. Warehouse Management is a complete guide to best practice in warehouse operations. Covering everything from the latest technological advances to current environmental issues, this book provides an indispensable companion to the modern warehouse. Supported by case studies, the text considers many aspects of warehouse management, including: cost reduction productivity people management warehouse operations With helpful tools, hints and up-to-date information, Warehouse Management provides an invaluable resource for anyone looking to reduce costs and boost productivity.

Download or read book Measuring Health Care written by Yosef D. Dlugacz and published by John Wiley & Sons. This book was released on 2012-06-19 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: This invaluable guide shows students and professionals how measurements and data can be used to balance quality services and financial viability and how measures can help to evaluate and improve organizational, clinical, and financial processes. The book explains the various performance measurement methods used in health care and shows their practical impact on clinical patient outcomes.

Download or read book Operational Excellence Handbook A Must Have for Those Embarking On a Journey of Transformation and Continuous Improvement written by Rod Baxter and published by Lulu.com. This book was released on 2015 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operational Excellence Handbook is designed for leaders and practitioners wishing to transform their organizations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools. The handbook contains 70 chapters organized in five sections describing strategy, culture, methodologies, project management, and tools that are helpful to create immediate and sustainable value for your organization. As you travel on your value generation journey, you will wish to select the appropriate approach, methodologies, and tools - based on your organization's current situation, future strategies and goals, resource availability and limitations, as well as urgency and schedule needs - that will provide immediate value. With the purchase of this handbook, the reader has access to a file containing all templates referenced in the book.

Download or read book Plant Services and Operations Handbook written by Anthony Lawrence Kohan and published by McGraw-Hill Professional Publishing. This book was released on 1995 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook addresses the operation, maintenance and operational services in commercial and industrial plants and boiler room facilities in a style similar to the old Elonka Question and Answer books. A former co-author of Elonka's, Kohan addresses many common subjects such as heat, lighting, refrigeration, air conditioning, water disposal, and security. He takes the book further by addressing safety in the workplace, air emission standrds, fire prevention and new waste disposal operations and support systems. The handbook will include questions and answers at the end of each chapter.

Download or read book Berry Kohn s Operating Room Technique E Book written by Nancymarie Phillips and published by Elsevier Health Sciences. This book was released on 2020-06-23 with total page 1026 pages. Available in PDF, EPUB and Kindle. Book excerpt: **Selected for Doody's Core Titles® 2024 with "Essential Purchase" designation in Perioperative** Easily learn how to apply basic surgical principles and techniques with Berry & Kohn's Operating Room Technique, 14th Edition. For over 50 years, this highly readable text has been trusted to clearly cover the "nuts and bolts" of surgical techniques in a step-by-step format. Expert authors Nancymarie Phillips and Anita Hornacky emphasize the importance of teamwork throughout, with practical strategies and examples of how cooperation among perioperative caregivers contributes to positive patient care outcomes. With a strong focus on the physiologic, psychologic, and spiritual considerations of perioperative patients, this extensively updated new edition gives you the knowledge you need to plan and implement comprehensive, individualized care. - Detailed information on the fundamentals of perioperative nursing and surgical technology roles enhance students' understanding of basic surgical principles and techniques. - Emphasis on teamwork among perioperative caregivers encourages cooperation in attaining positive patient care outcomes. - In-depth discussions of patients with special needs related to age or health status help students learn how to develop a plan of care tailored to the unique care needs of all patients. - Focus on the physiologic, psychologic and spiritual considerations of patients gives students the knowledge they need to plan and implement comprehensive, individualized care. - Vivid high-quality illustrations reflect the latest in perioperative procedures and provide key safety information. - Coverage of both inpatient and ambulatory procedures highlights key considerations for each settings as well as for individual surgical procedures. - Chapter outlines with page numbers, chapter objectives, and key terms and definitions help students quickly find important information and focus study time. - Enhanced TEACH manual and extensive Evolve resources maximize classroom learning. - Step-by-step coverage of the foundations of surgical techniques enables students to effectively apply basic principles to practice. - Updated tables and boxes call attention to the most important concepts from the text. - References highlight the evidence-based practice approach used throughout the text.

Download or read book Operations Management for Healthcare written by Jan Vissers and published by Taylor & Francis. This book was released on 2022-11-25 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fully updated edition of the bestselling textbook on Health Service Operations Management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics. Featuring theoretical frameworks and a comprehensive set of practical case studies, this book also covers subjects such as hospital planning and supply chain management in healthcare, quality assurance and performance management. Healthcare managers work together with healthcare professionals in a multitude of challenging scenarios. Trade-offs have to be made between waiting times for customers and efficient use of scarce resources, between quality of care and quality of services, between the perspective of a single pathway and the total system, and between the perspective of a single provider and that of a network of providers working together in the chain of primary care, hospitals, nursing homes and home care. This book guides healthcare students and professionals through a set of practical tools and resources, ranging from simple queueing models to more complicated analytical models, to help address these issues. The book can be used at an undergraduate level by introducing concepts, definitions and approaches, and at a postgraduate level through the application of approaches to operations management problems in healthcare practice. It will serve as a primary textbook for a health service operations management course module in a Master's program on healthcare management.

Download or read book New Perspectives in Operations Research and Management Science written by Y. Ilker Topcu and published by Springer Nature. This book was released on 2022-06-24 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents innovative operations research applications in business, specifically industrial engineering and its sub-disciplines. It investigates new perspectives in operations research and management science with regard to research methods, the research context, and industrial engineering, offering readers a broad range of new approaches to management problems. The book features the latest work of researchers who have worked with Professor Fusun Ulengin or built upon her work in their academic careers. Written in honor of Prof. Ulengin, this book was edited by her former Ph.D. students, who are now experts in operations research, multiple criteria decision making, competitiveness, logistics, and supply chain management. Prof. Ulengin’s impact in academia is visible in the range of topics and methodologies featured in this book: Location and transportation problems, competitiveness of nations, food supply chains, debt collection, mathematical modelling, multiple criteria decision making, data envelopment analysis, random forests, and Bayesian networks.

Download or read book Industrial Engineering and Operations Management written by Antônio Márcio Tavares Thomé and published by Springer Nature. This book was released on 2020-10-29 with total page 633 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume gathers selected peer-reviewed papers presented at the XXVI International Joint Conference on Industrial Engineering and Operations Management (IJCIEOM), held on July 8-11, 2020 in Rio de Janeiro, Brazil. The respective chapters address a range of timely topics in industrial engineering, including operations and process management, global operations, managerial economics, data science and stochastic optimization, logistics and supply chain management, quality management, product development, strategy and organizational engineering, knowledge and information management, work and human factors, sustainability, production engineering education, healthcare operations management, disaster management, and more. These topics broadly involve fields like operations, manufacturing, industrial and production engineering, and management. Given its scope, the book offers a valuable resource for those engaged in optimization research, operations research, and practitioners alike.

Download or read book The New Paradigm of Risk in Internal Transport Supporting Logistics 4 0 System written by Agnieszka Tubis and published by Springer Nature. This book was released on with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Emerald Handbook of Ethical Finance and Corporate Social Responsibility written by Ahmed Imran Hunjra and published by Emerald Group Publishing. This book was released on 2024-05-06 with total page 585 pages. Available in PDF, EPUB and Kindle. Book excerpt: The term ethical finance refers to finance that considers environmental, social, and governance (ESG) aspects influencing a borrower and/or its possessions. The authors provide a fresh look at ESG aspects along with CSR implementation for sustainable development, which has global and long-term repercussions.

Download or read book Operations Management in Healthcare Second Edition written by Corinne M. Karuppan, PhD, CPIM and published by Springer Publishing Company. This book was released on 2021-12-07 with total page 688 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thoroughly revised and updated second edition of Operations Management in Healthcare: Strategy and Practice describes how healthcare organizations can cultivate a competitive lead by developing superior operations using a strategic perspective. In clearly demonstrating the "how-tos" of effectively managing a healthcare organization, this new edition also addresses the "why" of providing quality and value-based care. Comprehensive and practice-oriented, chapters illustrate how to excel in the four competitive priorities - quality, cost, delivery, and flexibility - in order to build a cumulative model of healthcare operations in which all concepts and tools fit together. This textbook encourages a hands-on approach and integrates mind maps to connect concepts, icons for quick reference, dashboards for measurement and tracking of progress, and newly updated end-of-chapter problems and assignments to reinforce creative and critical thinking. Written with the diverse learning needs in mind for programs in health administration, public health, business administration, public administration, and nursing, the textbook equips students with essential high-level problem-solving and process improvement skills. The book reveals concepts and tools through a series of short vignettes of a fictitious healthcare organization as it embarks on its journey to becoming a highly reliable organization. This second edition also includes a strong emphasis on the patient's perspective as well as expanded and added coverage of Lean Six Sigma, value-based payment models, vertical integration, mergers and acquisitions, artificial intelligence, population health, and more to reflect evolving innovations in the healthcare environment across the United States. Complete with a full and updated suite of Instructor Resources, including Instructor’s Manual, PowerPoints, and test bank in addition to data sets, tutorial videos, and Excel templates for students. Key Features: Demonstrates the "how-tos" of effectively managing a healthcare organization Sharpens problem-solving and process improvement skills through use of an extensive toolkit developed throughout the text Prepares students for Lean Six Sigma certification with expanded coverage of concepts, tools, and analytics Highlights new trends in healthcare management with coverage of value-based payments, mergers and acquisitions, population health, telehealth, and more Intertwines concepts with vivid vignettes to describe human dynamics, organizational challenges, and applications of tools Employs boxed features and YouTube videos to address frequently asked questions and real-world instances of operations in practice

Download or read book Operations Management written by R. Dan Reid and published by John Wiley & Sons. This book was released on 2019-12-05 with total page 657 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the business environment continues to rapidly change, Dan Reid and Nada Sanders have developed an integrated approach that makes the introductory OM course accessible and engaging for all business majors. Beyond providing a solid foundation, this course covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability and gives equal time to strategic and tactical decisions in both service and manufacturing organizations.