Download or read book Online and Offline Travel Agent Strategy Comparison written by Johnny Ch Lok and published by . This book was released on 2018-05-25 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapter One The difference between online and offline travel agents1.1 The main cost related factors to offline or online travel agents Nowadays,many online or offline travel agents have interest to find what the main factors that can affect their strategies to reduce airline costs. The main factors include route structure, type and characteristics of the aircracft, cost of labor and management quality, which will influence whether which airline routes are the most suitable to let online travel agents or offline travel agents to help them to sell paper air tickets or electronic air tickets to attract travel consumption more easily. Thus, a cost-related strategy is the main important factors to influence travel consumption choice between online or offline travel agents. For example, considering that advantages in costs is an important strategy for carriers to remain in travel transportation market. The deregulation process of travel markets and increasing opportunities for competition have created excess capacity in many markets that causes lower rates, even with its rising costs. Thus, the travel strategic costs management as well as travel consumers that their behavior under different influences can bring competitive advantages over travel players. Cost reduction in the travel market -based industry is a very important way of being competitive between offline and online travel agents, when facing travel air ticket prices decreasing for every trip. So reduce to total travel cost, e.g. fuel, maintenance, labor etc. is relevant, but the influence of ech component on every total trip cost depends on factors that are related or not to airline opertion. For example, some airline can adopt the lowest cost model to sell air tickets from offline or online travel agents which compete for travel passengers with traditional modes as self driving road transport trip in large areas of countries domestic travel market, such as US, UK domestic travel market. However, the decision about the relevance of one cost is not a simple matter. The effectiveness of reduction of each item that comprises the total cost of airline can change over time, depending on both the business model and the scope of the airline company or online /offline travel agent company as well as external factors. However, there are three types of competition advantage between online and offline travel market: They are such as agility, differentiation cost and the differentiation may be related to a product of superior quality, higher value f the brand or the company's positive reputation. Such as the online travel agent's providing the different airline cheap air ticket price and kind of trips to provide to travel consumer consumer comparison or the offline travel agent's famous brand or positive reputation to let travel consumers feel travel agents can provide many actual trip package to let them to compare by oral clearly. Thus, the online travel agent's weakness is lack of travel agent individual exploration to let every travel consumer to understand every trip package more clearly. But online travel agent's strength is it can provdide one website to let travel consumer attempt to compare different trip air ticket and/or hotel price to make personal travel pre-booking decision at home. The another advantage is related to techniques that reduce production cost, making it is possible to offer cheaper air ticket, or hotel room rents, or cheap trip package, than the competition. Such as online travel agent can sell more cheape electronic air ticket price to compare traditional offline travel agent's paper air ticket price.

Download or read book Online And Offline Tourism Strategy Difference written by Johnny Ch Lok and published by . This book was released on 2019-12-19 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the online travel sale service strategy? The two most important things for travel operators ( agents) are online travel marketing and strategic management. Former can enhance business operations. Use of (ICT) develops financial capabilities, however, it depends on management choice, financial condition and position. Some researchers recommended that the usage of IT should not be restricted at operatinal level, however it should be extended up to senior level and should be used for decision making. Social media is regarded as a platform where the tourists and travel operators/agents ( suppliers) of tourism industry cross each other. Thus, the role of social media has been directed for future research in tourism industry. Hence, it seems online travel sale service has these features to attract travel consumers to choose to use this online mode to buy electronic air ticket. Such as, airline electronic air ticket price comparison, pre-booking plan seats to avoid full seats flights to delay consumer individual trip plan, pre-booking hotel rooms and prices comparison as well as prebooking restaurant seats and food price and taste comparison, travel destination easy search. Otherwise, these features to attract travel consumers to choose to walk in to travel agents to buy paper air ticket directly. They include: safe cash or visa card payment to avoid personal information is stolen by website payment channel, e.g. via card number, address, name, birth date personal information. Also the travel consumer can enquire any questions from the travel agent and gets individual feedback from the travel agent by oral before who ensure to choose to buy which kind of travel package for whose travel destination. In special, when the travel consumer has much time to spend to enquire any travel trip question, walk in travel agent is the best enquire methos to let the travel consumer to know the trip information clearly.Chapter twoOnline/offline travel operators (agents) maketing strategies2.1Offline walk in travel unique segment service strategyNowadays, online and offlce travel operators competitions are serious. In fact, tourism marketing, there will be more need for online travel operators in the future, due to online travel sale service is popular to be accepted by online travel consumers. Thus, I recommend walk in offline travel agents need to concentrate on focusing some unique travel service to attract new or old travel consumers if who hope to survive.I recommend that they can focus on specific specialized services, such as travel consultation ( specialization) hypothesizing that systematic differences exist between the usage of travel agents for different travel contexts and travel agents can survive if they focus on specific segments of the market, such as older travelers ( segmentation; hypothesizing that systematic differences exist between the usage of travel agents depending on the personal characteristics of travellers). The unique travel needs include: specific services related to package holidays, transport services, beach on city holidays, as well as destinations travellers are not familiar with.I shall give my opinions to provide insight into alternative strategies for travel agencies in a matured travel market with a high internet penetration as below:

Download or read book Tourism And Publish Ecommerce Strategy Difference written by Johnny Ch Lok and published by . This book was released on 2019-09-06 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: The strategy difference between online and offline travel agents1.1The main cost related factors to offline or online travel agentsNowadays, many online or offline travel agents have interest to find what the main factors that can affect their strategies to reduce airline costs. The main factors include route structure, type and characteristics of the aircracft, cost of labor and management quality, which will influence whether which airline routes are the most suitable to let online travel agents or offline travel agents to help them to sell paper air tickets or electronic air tickets to attract travel consumption more easily.Thus, a cost-related strategy is the main important factors to influence travel consumption choice between online or offline travel agents. For example, considering that advantages in costs is an important strategy for carriers to remain in travel transportation market.The deregulation process of travel markets and increasing opportunities for competition have created excess capacity in many markets that causes lower rates, even with its rising costs. Thus, the travel strategic costs management as well as travel consumers that their behavior under different influences can bring competitive advantages over travel players.Cost reduction in the travel market -based industry is a very important way of being competitive between offline and online travel agents, when facing travel air ticket prices decreasing for every trip. So reduce to total travel cost, e.g. fuel, maintenance, labor etc. is relevant, but the influence of ech component on every total trip cost depends on factors that are related or not to airline opertion. For example, some airline can adopt the lowest cost model to sell air tickets from offline or online travel agents which compete for travel passengers with traditional modes as self driving road transport trip in large areas of countries domestic travel market, such as US, UK domestic travel market.However, the decision about the relevance of one cost is not a simple matter. The effectiveness of reduction of each item that comprises the total cost of airline can change over time, depending on both the business model and the scope of the airline company or online /offline travel agent company as well as external factors.However, there are three types of competition advantage between online and offline travel market: They are such as agility, differentiation cost and the differentiation may be related to a product of superior quality, higher value f the brand or the company's positive reputation. Such as the online travel agent's providing the different airline cheap air ticket price and kind of trips to provide to travel consumer consumer comparison or the offline travel agent's famous brand or positive reputation to let travel consumers feel travel agents can provide many actual trip package to let them to compare by oral clearly. Thus, the online travel agent's weakness is lack of travel agent individual exploration to let every travel consumer to understand every trip package more clearly.But online travel agent's strength is it can provdide one website to let travel consumer attempt to compare different trip air ticket and/or hotel price to make personal travel pre-booking decision at home. The another advantage is related to techniques that reduce production cost, making it is possible to offer cheaper air ticket, or hotel room rents, or cheap trip package, than the competition. Such as online travel agent can sell more cheape electronic air ticket price to compare traditional offline travel agent's paper air ticket price.

Download or read book Book Store and Travel written by Johnny Ch LOK and published by . This book was released on 2018-07-10 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapter One The strategy difference between online and offline travel agents1.1 The main cost related factors to offline or online travel agents Nowadays,many online or offline travel agents have interest to find what the main factors that can affect their strategies to reduce airline costs. The main factors include route structure, type and characteristics of the aircracft, cost of labor and management quality, which will influence whether which airline routes are the most suitable to let online travel agents or offline travel agents to help them to sell paper air tickets or electronic air tickets to attract travel consumption more easily. Thus, a cost-related strategy is the main important factors to influence travel consumption choice between online or offline travel agents. For example, considering that advantages in costs is an important strategy for carriers to remain in travel transportation market. The deregulation process of travel markets and increasing opportunities for competition have created excess capacity in many markets that causes lower rates, even with its rising costs. Thus, the travel strategic costs management as well as travel consumers that their behavior under different influences can bring competitive advantages over travel players. Cost reduction in the travel market -based industry is a very important way of being competitive between offline and online travel agents, when facing travel air ticket prices decreasing for every trip. So reduce to total travel cost, e.g. fuel, maintenance, labor etc. is relevant, but the influence of ech component on every total trip cost depends on factors that are related or not to airline opertion. For example, some airline can adopt the lowest cost model to sell air tickets from offline or online travel agents which compete for travel passengers with traditional modes as self driving road transport trip in large areas of countries domestic travel market, such as US, UK domestic travel market. However, the decision about the relevance of one cost is not a simple matter. The effectiveness of reduction of each item that comprises the total cost of airline can change over time, depending on both the business model and the scope of the airline company or online /offline travel agent company as well as external factors. However, there are three types of competition advantage between online and offline travel market: They are such as agility, differentiation cost and the differentiation may be related to a product of superior quality, higher value f the brand or the company's positive reputation. Such as the online travel agent's providing the different airline cheap air ticket price and kind of trips to provide to travel consumer consumer comparison or the offline travel agent's famous brand or positive reputation to let travel consumers feel travel agents can provide many actual trip package to let them to compare by oral clearly. Thus, the online travel agent's weakness is lack of travel agent individual exploration to let every travel consumer to understand every trip package more clearly. But online travel agent's strength is it can provdide one website to let travel consumer attempt to compare different trip air ticket and/or hotel price to make personal travel pre-booking decision at home. The another advantage is related to techniques that reduce production cost, making it is possible to offer cheaper air ticket, or hotel room rents, or cheap trip package, than the competition. Such as online travel agent can sell more cheape electronic air ticket price to compare traditional offline travel agent's paper air ticket price. Finally, agility refers to the speed which the company responds to market demands. For example, if the online travel agent can make statistics to analyze how many online travel consumers to choose to buy which airlines' electronic or paper air tickets, e.g. which airline trip destination

Download or read book Ecommerce Strategy Differences Between Online Book and Travel written by Johnny Ch LOK and published by . This book was released on 2018-12-07 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: IntroductionThis book divides two parts. The first part explains online book store competitive effort. The second part explains online travel agent competitive effort. The first part explains online and offline book shop competition is serious. Book readers have these both channel to choose to buy either electronic book or paper book to study. How can traditional offlince book shop achieve strategy to compete online book shop ? What are online book shop weaknesses or strengths? What are traditional offline book shop weaknesses or strengths? What is future book publishing development trend? These questions will have suggestions to be given to book publishers to let them to learn more marketing strategies.The second part aims to explain what strategies will be different between online and offline travel agents . What are the strengths and weaknesses between online and offline travel agents? How can online travel agents win offline travel agents or how can offline travel agents win online travel? Why do travel consumers either choose online travel agents or offline travel agents to help them to arrange travel trips? What factors will change their mind to influence them to choose to buy electronic air ticket or paper air ticket from either offline travel agents or online travel agents?Finally, I shall give my opinions to attempt to answer above questions. It is suitable to any readers who have interest to compare whether online travel agent competitive effort is more or online book store effort is more to develop their online sale market.Comparision on online book store and online travel agent competitive effort:In fact, travel agent is one kind of entertainment service industry. Online travel agent can apply online travel website to help travellers to choose any cheap air ticket, hotel, even transportation ticket to prebook to purchase from internet. Otherwise, book store is one kind of sale service. Online electronic book is one kind of reading method from internet. It give readers feel convenient and easy to read from laptop or mobile phone. However, I feel online travel agent competition will be difficult to compare to online book store. The reason is because online travel agent lacks individua travel agent explain any journey to let travellers to know by oral. So, some travellers will choose to walk in to travel agent office to enquire travel agent any journeys when they choose any countries to travel. Online travel agent can only provide air ticket price comparision and hotel choices to prebook service. This is online travel agent weakness. Otherwise, online book store can provide readers to read books from internet, so they do not need to walk in book store to choose book to buy and paper book is heavy, so some readers will prefer to choose electronic to read. Hence, it is the difference between travel psychology and reading to influence why online travellers feel more negative emotion than online electronic book buyer.

Download or read book Online Book Store and Online Travel Agent Comparision written by Johnny Ch LOK and published by Independently Published. This book was released on 2018-02-12 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book divides two parts. The first part explains online book store competitive effort. The second part explains online travel agent competitive effort. The first part explains online and offline book shop competition is serious. Book readers have these both channel to choose to buy either electronic book or paper book to study. How can traditional offlince book shop achieve strategy to compete online book shop ? What are online book shop weaknesses or strengths? What are traditional offline book shop weaknesses or strengths? What is future book publishing development trend? These questions will have suggestions to be given to book publishers to let them to learn more marketing strategies. The second part aims to explain what strategies will be different between online and offline travel agents . What are the strengths and weaknesses between online and offline travel agents? How can online travel agents win offline travel agents or how can offline travel agents win online travel? Why do travel consumers either choose online travel agents or offline travel agents to help them to arrange travel trips? What factors will change their mind to influence them to choose to buy electronic air ticket or paper air ticket from either offline travel agents or online travel agents? Finally, I shall give my opinions to attempt to answer above questions. It is suitable to any readers who have interest to compare whether online travel agent competitive effort is more or online book store effort is more to develop their online sale market. Comparision on online book store and online travel agent competitive effort: In fact, travel agent is one kind of entertainment service industry. Online travel agent can apply online travel website to help travellers to choose any cheap air ticket, hotel, even transportation ticket to prebook to purchase from internet. Otherwise, book store is one kind of sale service. Online electronic book is one kind of reading method from internet. It give readers feel convenient and easy to read from laptop or mobile phone. However, I feel online travel agent competition will be difficult to compare to online book store. The reason is because online travel agent lacks individua travel agent explain any journey to let travellers to know by oral. So, some travellers will choose to walk in to travel agent office to enquire travel agent any journeys when they choose any countries to travel. Online travel agent can only provide air ticket price comparision and hotel choices to prebook service. This is online travel agent weakness. Otherwise, online book store can provide readers to read books from internet, so they do not need to walk in book store to choose book to buy and paper book is heavy, so some readers will prefer to choose electronic to read. Hence, it is the difference between travel psychology and reading to influence why online travellers feel more negative emotion than online electronic book buyer.

Download or read book Online Book Store and Online Travel Marketing Strategy written by Johnny Ch LOK and published by . This book was released on 2018-04-04 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction This book divides two parts. The first part explains online book store competitive effort. The second part explains online travel agent competitive effort. The first part explains online and offline book shop competition is serious. Book readers have these both channel to choose to buy either electronic book or paper book to study. How can traditional offlince book shop achieve strategy to compete online book shop ? What are online book shop weaknesses or strengths? What are traditional offline book shop weaknesses or strengths? What is future book publishing development trend? These questions will have suggestions to be given to book publishers to let them to learn more marketing strategies. The second part aims to explain what strategies will be different between online and offline travel agents . What are the strengths and weaknesses between online and offline travel agents? How can online travel agents win offline travel agents or how can offline travel agents win online travel? Why do travel consumers either choose online travel agents or offline travel agents to help them to arrange travel trips? What factors will change their mind to influence them to choose to buy electronic air ticket or paper air ticket from either offline travel agents or online travel agents? Finally, I shall give my opinions to attempt to answer above questions. It is suitable to any readers who have interest to compare whether online travel agent competitive effort is more or online book store effort is more to develop their online sale market. Comparision on online book store and online travel agent competitive effort: In fact, travel agent is one kind of entertainment service industry. Online travel agent can apply online travel website to help travellers to choose any cheap air ticket, hotel, even transportation ticket to prebook to purchase from internet. Otherwise, book store is one kind of sale service. Online electronic book is one kind of reading method from internet. It give readers feel convenient and easy to read from laptop or mobile phone. However, I feel online travel agent competition will be difficult to compare to online book store. The reason is because online travel agent lacks individua travel agent explain any journey to let travellers to know by oral. So, some travellers will choose to walk in to travel agent office to enquire travel agent any journeys when they choose any countries to travel. Online travel agent can only provide air ticket price comparision and hotel choices to prebook service. This is online travel agent weakness. Otherwise, online book store can provide readers to read books from internet, so they do not need to walk in book store to choose book to buy and paper book is heavy, so some readers will prefer to choose electronic to read. Hence, it is the difference between travel psychology and reading to influence why online travellers feel more negative emotion than online electronic book buyer.

Download or read book Future Online Marketing Change written by Johnny Ch LOK and published by . This book was released on 2018-03-14 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction This book divides two parts. The first part explains online book store competitive effort. The second part explains online travel agent competitive effort. The first part explains online and offline book shop competition is serious. Book readers have these both channel to choose to buy either electronic book or paper book to study. How can traditional offlince book shop achieve strategy to compete online book shop ? What are online book shop weaknesses or strengths? What are traditional offline book shop weaknesses or strengths? What is future book publishing development trend? These questions will have suggestions to be given to book publishers to let them to learn more marketing strategies. The second part aims to explain what strategies will be different between online and offline travel agents . What are the strengths and weaknesses between online and offline travel agents? How can online travel agents win offline travel agents or how can offline travel agents win online travel? Why do travel consumers either choose online travel agents or offline travel agents to help them to arrange travel trips? What factors will change their mind to influence them to choose to buy electronic air ticket or paper air ticket from either offline travel agents or online travel agents? Finally, I shall give my opinions to attempt to answer above questions. It is suitable to any readers who have interest to compare whether online travel agent competitive effort is more or online book store effort is more to develop their online sale market. Comparision on online book store and online travel agent competitive effort: In fact, travel agent is one kind of entertainment service industry. Online travel agent can apply online travel website to help travellers to choose any cheap air ticket, hotel, even transportation ticket to prebook to purchase from internet. Otherwise, book store is one kind of sale service. Online electronic book is one kind of reading method from internet. It give readers feel convenient and easy to read from laptop or mobile phone. However, I feel online travel agent competition will be difficult to compare to online book store. The reason is because online travel agent lacks individua travel agent explain any journey to let travellers to know by oral. So, some travellers will choose to walk in to travel agent office to enquire travel agent any journeys when they choose any countries to travel. Online travel agent can only provide air ticket price comparision and hotel choices to prebook service. This is online travel agent weakness. Otherwise, online book store can provide readers to read books from internet, so they do not need to walk in book store to choose book to buy and paper book is heavy, so some readers will prefer to choose electronic to read. Hence, it is the difference between travel psychology and reading to influence why online travellers feel more negative emotion than online electronic book buyer.

Download or read book Online and Walk in Travel Agent Strategy Comparison written by Johnny Ch Lok and published by Independently Published. This book was released on 2020-01-03 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airline travel agency AirAsia in the domestic airline low cost strategyThere are three major characteristics of the airline industry namely is product nature, its expenditure structure and its market entry conditions. Airline agent's product is homogeneous or undifferentiated, causing significant competition in airline domestic travel or foreign travel both markets, which are free from regulations and economic barriers. However, high capital and operating expenditure is another important characteristic of the airline industry. Aircrafts, airlines' major capital expenditure are very costly to acquire . For operating expenditures, aviation fuel and labor make up the two major costs in the industry.Another important characteristic of the airline industry is the conditions for market entry, which differs between international and domestic airline markets . In the international travel market, airline travel agency entry is very difficult as international flights and routes are the results of regotiations between governments . On the other hand, in the domestic and regional travel market, travel agency entry depends on the level of deregulation or liberalisation. More and more countries, however are opening up their domestic travel markets for more competition. In addition, government plays an important role to regulate the travel markets and existing players may significant influence over now travel agent entrants.In fact, the mjor factors influence to international or domestic travel consumption increasing numbers are the global economy and safety issues, instead of other different economic factors, such as travel destination choice, electronic air ticket or paper air ticket price, hotel price, the country's political change, e.g. war occurrence, bad weather, e.g. very cold or very hot etc. different factors infuence. Because generally, the world or any region of it is in an economic crisis or depression, the demand for airline services will fall.

Download or read book Book Store and Travel Ecommerce Strategy written by Johnny Ch LOK and published by . This book was released on 2018-04-13 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book divides two parts. The first part explains online book store competitive effort. The second part explains online travel agent competitive effort. The first part explains online and offline book shop competition is serious. Book readers have these both channel to choose to buy either electronic book or paper book to study. How can traditional offlince book shop achieve strategy to compete online book shop ? What are online book shop weaknesses or strengths? What are traditional offline book shop weaknesses or strengths? What is future book publishing development trend? These questions will have suggestions to be given to book publishers to let them to learn more marketing strategies. The second part aims to explain what strategies will be different between online and offline travel agents . What are the strengths and weaknesses between online and offline travel agents? How can online travel agents win offline travel agents or how can offline travel agents win online travel? Why do travel consumers either choose online travel agents or offline travel agents to help them to arrange travel trips? What factors will change their mind to influence them to choose to buy electronic air ticket or paper air ticket from either offline travel agents or online travel agents? Finally, I shall give my opinions to attempt to answer above questions. It is suitable to any readers who have interest to compare whether online travel agent competitive effort is more or online book store effort is more to develop their online sale market. Comparision on online book store and online travel agent competitive effort: In fact, travel agent is one kind of entertainment service industry. Online travel agent can apply online travel website to help travellers to choose any cheap air ticket, hotel, even transportation ticket to prebook to purchase from internet. Otherwise, book store is one kind of sale service. Online electronic book is one kind of reading method from internet. It give readers feel convenient and easy to read from laptop or mobile phone. However, I feel online travel agent competition will be difficult to compare to online book store. The reason is because online travel agent lacks individua travel agent explain any journey to let travellers to know by oral. So, some travellers will choose to walk in to travel agent office to enquire travel agent any journeys when they choose any countries to travel. Online travel agent can only provide air ticket price comparision and hotel choices to prebook service. This is online travel agent weakness. Otherwise, online book store can provide readers to read books from internet, so they do not need to walk in book store to choose book to buy and paper book is heavy, so some readers will prefer to choose electronic to read. Hence, it is the difference between travel psychology and reading to influence why online travellers feel more negative emotion than online electronic book buyer.

Download or read book Handbook of Consumer Behavior Tourism and the Internet written by Juline E. Mills and published by Routledge. This book was released on 2013-07-04 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make the most of your online business resources The growing acceptance and use of the Internet as an increasingly valuable travel tool has tourism and hospitality businesses taking a critical look at their business-to-customer online environments while pondering such questions as, “How do I get people to visit my Web site?” “Is my Web site attracting the ’right’ kind of e-consumers?” and “How do I turn browsers into buyers?” The Handbook of Consumer Behavior, Tourism, and the Internet analyzes the latest strategies involving Internet business applications that will help you attract—and keep—online travel customers. Researchers from the United States, Europe, and Asia present the latest findings you need to make the right decisions regarding long-term e-commerce development and planning. The Handbook of Consumer Behavior, Tourism, and the Internet examines vital issues affecting the travel and tourism industry from an online perspective. This book analyzes the latest theory and research on general online buyer characteristics, the differences between online and offline consumer behavior, the differences between broadband and narrowband users, the online search process, quality and perception of lodging brands, and Web site design, maintenance, and development. Each section of the book includes a model/diagram that serves as an overview of the topic, followed by a thorough discussion on the topic from several sources. Each section ends with commentary on the areas where future research is needed. The book’s contributors use a variety of research methodologies ranging from qualitative data analyses using artificial neutral network analysis, to experimental design, non-parametric statistical tests, and structural equation modeling. Topics examined in the Handbook of Consumer Behavior, Tourism, and the Internet include: the need for businesses to use internal examinations to determine and meet online consumer needs the emerging field of e-complaint behavior—consumers taking to the Web to voice complaints about travel services how to use e-tools to measure guest satisfaction how to measure consumer reaction to Web-based technology the Internet’s impact on decision making for travel products and how to use e-mail marketing, electronic customer relationship management (eCRM), Web positioning, and search engine placement The Handbook of Consumer Behavior, Tourism, and the Internet is equally valuable as a classroom resource or professional reference, providing up-to-date material on Internet applications and their impact on consumers and e-commerce.

Download or read book Service Excellence in Tourism and Hospitality written by K. Thirumaran and published by Springer Nature. This book was released on 2021-01-20 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

Download or read book Prediction Publish and Tourism Consumer Behavior written by Johnny Ch Lok and published by Independently Published. This book was released on 2018-09-04 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapter two Online/offline travel operators (agents) maketing strategies2.1 Offline walk in travel unique segment service strategy Nowadays, online and offlce travel operators competitions are serious. In fact, tourism marketing , there will be more need for online travel operators in the future, due to online travel sale service is popular to be accepted by online travel consumers. Thus, I recommend walk in offline travel agents need to concentrate on focusing some unique travel service to attract new or old travel consumers if who hope to survive. I recommend that they can focus on specific specialized services, such as travel consultation ( specialization) hypothesizing that systematic differences exist between the usage of travel agents for different travel contexts and travel agents can survive if they focus on specific segments of the market, such as older travelers ( segmentation; hypothesizing that systematic differences exist between the usage of travel agents depending on the personal characteristics of travellers). The unique travel needs include: specific services related to package holidays, transport services, beach on city holidays, as well as destinations travellers are not familiar with. I shall give my opinions to provide insight into alternative strategies for travel agencies in a matured travel market with a high internet penetration as below: The internet online travel sale service is a reality of popular to let travel consumers to feel convenient to pre-book air seat, hotel rooms , air electronic ticket prices comparison. In order to make final purchase decision very easily in the shortest time. Consequently , it has penetrated the decision making process of travel to attract them to choose to buy electronic air ticket, prebooking hotel rooms or restaurant seats from online travel agent channel more than walk in offline travel agent channel. This is especially true in the tousism business where consumption to consume ( booking) and the purchase-related information search ( Bieger & Lasesser 2004; Crotts 1998). In fact , apply website to provide travel sale method has these good consequence. From travel operator ( agent) supplier's perspective, the success potential derived from operating a website consist of lower distribution costs, higher revenues and a larger potential market share ( due to the ubiquitous access). From traverler's perspective, the internet allows direct communication with tourism suppliers facilitatinf requests for information and allowing services and travel related products, e.g. prebooking hotel rooms, restaurant seats , electronic or paper air tickets, travel trip arrangement package products to be purchased at any time and any place from online travel agents /operators conveniently. Offline / online travel agency ( operator) business depends on earn commissions on behalf of airlines. Thus, offline walk in travel agency ( operator) business model that would extend existence as a booking agency ( thus focusing on consultation and interpersonal contact) strategy. As a matter of fact, commission -cutting , which began in the US well ahed of Europe, has had a profound effect specially on business travel agents . Consequently , many of them have re-invented themselves as " travel managers", instead of selling tickets and making arrangements, they charge consultancy fees for reducing the amounts client companies spend on travel ( Daneshku, 1999).2.2 Systematic differences strategy applies to offline walk in travel agent

Download or read book Online Vs Offline Travel an Examination Into the Threat of Disintermediation Posed by Online Travel Agencies on Their Retail Counterparts written by Jason Baker and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Business Travel Management Strategies written by Annette Rocholl and published by diplom.de. This book was released on 2012-11-02 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Introduction: During a rail or airplane trip on an early midweek s morning men in suits working on their laptops or reading the latest newspaper are a common scene. This might lead to the assumption that business travellers are important customers to the tourism and travel industry and companies spend large sums on the trips of their employees. Indeed this impression can be proven right. Such 30-40% of all travel in Germany is business driven. In average companies spent 3,9% up to 5% of their yearly indirect cost on business travel. In a globalized market business travel is important and necessary for companies. It is an investment which influences the performance of a company positively if applied correctly. However as for every investment costs are attached which need to be validated upon their necessity and their cost-benefit ratio. Furthermore for business travel aspects like security, work time, employee wellbeing and other factors must be considered to increase the positive outcome for the company. There is a clear requirement for business travel and its management which will be explained in more detail during this thesis. However still many companies are not aware of the cost factor of business travel. Even if certain awareness has been established often still no clear strategy is in place to improve the value for money and avoid yearly cost increases. To create such a strategy it is necessary to have a good understanding of the travel industry, their relevant players and the companies travel structure. Motivation: Business travel management i.e. the professional organisation of business travel has just developed during the last 50 years. Globalisation and development of transportation caused a quick increase during the last years of the business travel industry. In 2008 German companies spend 46.6 billion Euros on business travel. The strategic management of business travel requirements however is still not common in every company. Though scientific, universal literature about business travel management is limited. Only a small number of authors give directions upon how to implement a complete travel management system in a company. In many cases the available theoretical literature has no practical tips for users. On the other hand there are many white papers, studies and articles available which are up to date, give practical tips, however only refer to one aspect of the travel process. This implies that inexperienced [...]

Download or read book Artificial Intelligene Publish and Tourism Ecommerce Market Development written by Johnny Ch Lok and published by . This book was released on 2020-04-20 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapter FiveHow AI influences the future development difference between online and offline travel agents1.1The main cost related factors to offline or online travel agentsNowadays, many online or offline travel agents have interest to find what the main factors that can affect their strategies to reduce airline costs. The main factors include route structure, type and characteristics of the aircracft, cost of labor and management quality, which will influence whether which airline routes are the most suitable to let online travel agents or offline travel agents to help them to sell paper air tickets or electronic air tickets to attract travel consumption more easily.Thus, a cost-related strategy is the main important factors to influence travel consumption choice between online or offline travel agents. For example, considering that advantages in costs is an important strategy for carriers to remain in travel transportation market.The deregulation process of travel markets and increasing opportunities for competition have created excess capacity in many markets that causes lower rates, even with its rising costs. Thus, the travel strategic costs management as well as travel consumers that their behavior under different influences can bring competitive advantages over travel players.Cost reduction in the travel market -based industry is a very important way of being competitive between offline and online travel agents, when facing travel air ticket prices decreasing for every trip. So reduce to total travel cost, e.g. fuel, maintenance, labor etc. is relevant, but the influence of ech component on every total trip cost depends on factors that are related or not to airline opertion. For example, some airline can adopt the lowest cost model to sell air tickets from offline or online travel agents which compete for travel passengers with traditional modes as self driving road transport trip in large areas of countries domestic travel market, such as US, UK domestic travel market.However, the decision about the relevance of one cost is not a simple matter. The effectiveness of reduction of each item that comprises the total cost of airline can change over time, depending on both the business model and the scope of the airline company or online /offline travel agent company as well as external factors.However, there are three types of competition advantage between online and offline travel market: They are such as agility, differentiation cost and the differentiation may be related to a product of superior quality, higher value f the brand or the company's positive reputation.

Download or read book OPERATIONS MANAGEMENT AND STRATEGIES IN TRAVEL INDUSTRY written by CUNEYT MENGU, Ph.D. and published by YALIN YAYINCILIK. This book was released on 2020-11-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: When overseas travel agency owners and directors, predominantly fromMiddle Eastern countries visitedmy Istanbul office and sawmy “Travel Management” book published in 2018 in Turkish, insisted that I publish the same book in English. These comments made me excited and encouraged to publish the book in English with some revisions and additions. Travel and tourism industry is one of the world’s largest industries and a dynamic engine of economic development of the countries. It is a great source of income and employment for countries that receive more international tourists. For this reason, the countries have increased their investment in the travel and tourism industry, Tour operators and travel agencies have the major role for the development of tourism. Their business has vastly changed in the past 20 years. They have to continuously adapt and redefine their roles to the changing environment and technology. As a result of this change, different approaches in management, operation and marketing strategies in the travel industry have emerged. From tourism products and services to operation and destination management, from management functions to the distribution channels, from reservation systems to marketing functions, almost all travel concepts have changed shape. In travel agency business besides the traditional (classical) system used for many years, neoclassical systemandmodern (contemporary) systems such as online travel agencies (OTA’s) and destination management companies (DMC’s) have emerged, intermediaries diversified and increased. Pursuant to these developments travel operators who can keep up with these changes have created a wide academic and practical concept, theoretical discussions and most importantly different industrial structures. This book provides a wide perspective with modern concepts to the operation management and marketing strategies in travel industry and it is divided into 12 chapters. Each chapter starts with learning outcomes. Basic principles and concepts of subjects are mentioned both theoretically and practically supported by tables, graphs and figures for a better understanding of specific chapters.