Download or read book Judgment on the Front Line written by Chris DeRose and published by Penguin. This book was released on 2012-10-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care

Download or read book On the Front Line The Collected Journalism of Marie Colvin written by Marie Colvin and published by HarperCollins UK. This book was released on 2012-04-26 with total page 750 pages. Available in PDF, EPUB and Kindle. Book excerpt: Veteran Sunday Times war correspondent, Marie Colvin was killed in February 2012 when covering the uprising in Syria. On the Front Line is an Orwell Special Prize winning journalism collection from veteran war correspondent Marie Colvin, who is the subject of the movie A Private War, starring Rosamund Pike and Jamie Dornan.

Download or read book On the Front Line written by Stephen J. Frenkel and published by Cornell University Press. This book was released on 2018-10-18 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.

Download or read book Front Lines written by Michael Grant and published by HarperCollins. This book was released on 2016-01-26 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: An epic, genre-bending, and transformative new series that reimagines World War II with female soldiers fighting on the front lines. World War II, 1942. A court decision makes women subject to the draft and eligible for service. The unproven American army is going up against the greatest fighting force ever assembled, the armed forces of Nazi Germany. Three girls sign up to fight. Rio Richlin, Frangie Marr, and Rainy Schulterman are average girls, girls with dreams and aspirations, at the start of their lives, at the start of their loves. Each has her own reasons for volunteering: Rio fights to honor her sister; Frangie needs money for her family; Rainy wants to kill Germans. For the first time they leave behind their homes and families—to go to war. These three daring young women will play their parts in the war to defeat evil and save the human race. As the fate of the world hangs in the balance, they will discover the roles that define them on the front lines. They will fight the greatest war the world has ever known. Perfect for fans of Girl in the Blue Coat, Salt to the Sea, The Book Thief, and Code Name Verity, from New York Times bestselling author Michael Grant.

Download or read book Children and Youth on the Front Line written by Jo Boyden and published by Berghahn Books. This book was released on 2005 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This series reflects the multidisciplinary nature of the field and includes within its scope international law, anthropology, medicine, geopolitics, social psychology and economics.

Download or read book War Cinema written by Guy Westwell and published by Wallflower Press. This book was released on 2006 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'War Cinema' presents an introduction to and overview of films that take war as their main theme. Framing the era with 'Apocalypse Now' and 'Apocalypse Now Redux', the author initially focuses on Vietnam on film in the 1970s and 1980s and how this divisive war was represented.

Download or read book The Front Line Leader written by Chris Van Gorder and published by John Wiley & Sons. This book was released on 2014-10-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.

Download or read book A Flame on the Front Line written by John Weaver and published by Xulon Press. This book was released on 2009-09 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since 2000, John Weaver has been A Flame on the Front Line sharing God's love in Afghanistan. He serves as a Team Leader for Shelter Now, which has been helping Afghans for over 25 years. John is the happy husband of Jeanne, whom he met and married in Afghanistan. "I saw John Weaver for the first time in October 2001 on ABC World News Tonight with Peter Jennings. When John's face appeared on the screen, I knew there was something special about him. I could see it in his eyes, his smile, and his interaction with the Afghan people." - Franklin Graham, President of the Billy Graham Evangelistic Association and Samaritan's Purse. Journey from America to Afghanistan is an invitation to step into an incredible adventure led by the Sovereign King. The voyage features views of earthly struggles and saving grace; painful experiences and purposeful excursions; disappointing failures and dreams fulfilled. It also explores aspects of life in the Islamic Republic of Afghanistan. This inspiring story is both enjoyable and unforgettable. Join us inside... John and Jeanne Weaver, with their three sons, live and work as a family of flames. You can contact them at [email protected]. Proceeds from this book support the work of Shelter Now Afghanistan.

Download or read book Front Line Surgery written by Matthew J. Martin, MD, FACS and published by Springer Science & Business Media. This book was released on 2010-12-13 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Both editors are active duty officers and surgeons in the U.S. Army. Dr. Martin is a fellowship trained trauma surgeon who is currently the Trauma Medical Director at Madigan Army Medical Center. He has served as the Chief of Surgery with the 47th Combat Support Hospital (CSH) in Tikrit, Iraq in 2005 to 2006, and most recently as the Chief of Trauma and General Surgery with the 28th CSH in Baghdad, Iraq in 2007 to 2008. He has published multiple peer-reviewed journal articles and surgical chapters. He presented his latest work analyzing trauma-related deaths in the current war and strategies to reduce them at the 2008 annual meeting of the American College of Surgeons. Dr. Beekley is the former Trauma Medical Director at Madigan Army Medical Center. He has multiple combat deployments to both Iraq and Afghanistan, and has served in a variety of leadership roles with both Forward Surgical Teams (FST) and Combat Support Hospitals (CSH).

Download or read book Civil War written by and published by Marvel. This book was released on 2007-05-23 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book On the Front Line with the Women Who Fight Back written by Stacey Dooley and published by National Geographic Books. This book was released on 2019-03-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Sunday Times bestseller Over her ten years of documentary film making, Stacey Dooley has covered a wide variety of topics, from sex trafficking in Cambodia to Yazidi women fighting back in Syria. At the heart of all her reporting are incredible women in extraordinary situations: sex workers in Russia, victims of domestic violence in Honduras, and many more. On the Frontline with the Women who Fight Back, draws on Stacey's encounters with the brave, wonderful women she has met over her career to explore the issues of gender equality, domestic violence, sexual identity and, at its centre, womanhood in the world today.

Download or read book The Old Front Line written by John Masefield and published by . This book was released on 1917 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book War Doctor written by David Nott and published by Abrams. This book was released on 2020-03-03 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 International Bestseller: A frontline trauma surgeon tells his “riveting” true story of operating in the world’s most dangerous war zones (The Times). For more than twenty-five years, surgeon David Nott has volunteered in some of the world’s most perilous conflict zones. From Sarajevo under siege in 1993 to clandestine hospitals in rebel-held eastern Aleppo, he has carried out lifesaving operations in the most challenging conditions, and with none of the resources of a major metropolitan hospital. He is now widely acknowledged as the most experienced trauma surgeon in the world. War Doctor is his extraordinary story, encompassing his surgeries in nearly every major conflict zone since the end of the Cold War, as well as his struggles to return to a “normal” life and routine after each trip. Culminating in his recent trips to war-torn Syria—and the untold story of his efforts to help secure a humanitarian corridor out of besieged Aleppo to evacuate some 50,000 people—War Doctor is a heart-stopping and moving blend of medical memoir, personal journey, and nonfiction thriller that provides unforgettable, at times raw, insight into the human toll of war. “Superb . . . You are constantly amazed that men such as Nott can witness the extraordinary cruelties of the human race, so many and so foul, yet keep going.” —Sunday Times “Gripping and fascinating medical stories.” —Kirkus Reviews

Download or read book Front Line of Freedom written by Keith P. Griffler and published by University Press of Kentucky. This book was released on 2014-07-11 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Underground Railroad, an often misunderstood antebellum institution, has been viewed as a simple combination of mainly white "conductors" and black "passengers." Keith P. Griffler takes a new, battlefield-level view of the war against American slavery as he reevaluates one of its front lines: the Ohio River, the longest commercial dividing line between slavery and freedom. In shifting the focus from the much discussed white-led "stations" to the primarily black-led frontline struggle along the Ohio, Griffler reveals for the first time the crucial importance of the freedom movement in the river's port cities and towns. Front Line of Freedom fully examines America's first successful interracial freedom movement, which proved to be as much a struggle to transform the states north of the Ohio as those to its south. In a climate of racial proscription, mob violence, and white hostility, the efforts of Ohio Valley African Americans to establish and maintain communities became inextricably linked to the steady stream of fugitives crossing the region. As Griffler traces the efforts of African Americans to free themselves, Griffler provides a window into the process by which this clandestine network took shape and grew into a powerful force in antebellum America.

Download or read book Fruitfulness on the Frontline written by Mark Greene and published by InterVarsity Press. This book was released on 2014-03-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this horizon-expanding, spirit-lifting, heart-warming book Mark Greene serves up a liberating view of how God can and does work in and through us in our daily lives. Brimming with true stories, the combination of fresh Biblical insight, humor, and practical steps, here is a fresh and original framework for fruitfulness which will open up a host of possibilities to make a difference for Christ every day.

Download or read book Grief on the Front Lines written by Rachel Jones and published by National Geographic Books. This book was released on 2022-05-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For readers of Atul Gawande and Siddhartha Mukherjee--a timely, vital exploration of the burnout, grief, depression, and trauma that America’s healthcare system engenders among doctors, nurses, and medical workers. Practicing medicine is traumatic: coping with the death of a patient, sharing a life-changing diagnosis, grieving futility in the face of a no-win situation. The emotional burden placed on doctors, nurses, and other healthcare practitioners is profound...and yet their suffering is often displaced, dismissed, or unrecognized. Here, Rachel Jones breaks the silence, daring to imagine a future where every healthcare worker is provided with the right tools to process grief, the space to integrate trauma, and--most importantly--the knowledge that they’re not alone. Drawing from the latest research and more than 100 interviews with healthcare professionals across different specialties, backgrounds, and institutions, Jones identifies how US medicine fails its workers--and how it can do better. Speaking with urgency about the systemic shortcomings that contribute to widespread depression, burnout, suicide, and PTSD among physicians and nurses--a culture of stoicism, the pressure of 80-hour workweeks--Grief on the Front Lines shares the stories of everyday healthcare heroes and offers a glimpse into the educational programs, retreats, therapeutic offerings, and peer support networks already building a hopeful new culture of medicine that cares for its own.

Download or read book The Founder s Mentality written by Chris Zook and published by Harvard Business Review Press. This book was released on 2016-05-17 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Washington Post Bestseller Three Principles for Managing—and Avoiding—the Problems of Growth Why is profitable growth so hard to achieve and sustain? Most executives manage their companies as if the solution to that problem lies in the external environment: find an attractive market, formulate the right strategy, win new customers. But when Bain & Company’s Chris Zook and James Allen, authors of the bestselling Profit from the Core, researched this question, they found that when companies fail to achieve their growth targets, 90 percent of the time the root causes are internal, not external—increasing distance from the front lines, loss of accountability, proliferating processes and bureaucracy, to name only a few. What’s more, companies experience a set of predictable internal crises, at predictable stages, as they grow. Even for healthy companies, these crises, if not managed properly, stifle the ability to grow further—and can actively lead to decline. The key insight from Zook and Allen’s research is that managing these choke points requires a “founder’s mentality”—behaviors typically embodied by a bold, ambitious founder—to restore speed, focus, and connection to customers: • An insurgent’s clear mission and purpose • An unambiguous owner mindset • A relentless obsession with the front line Based on the authors’ decade-long study of companies in more than forty countries, The Founder’s Mentality demonstrates the strong relationship between these three traits in companies of all kinds—not just start-ups—and their ability to sustain performance. Through rich analysis and inspiring examples, this book shows how any leader—not only a founder—can instill and leverage a founder’s mentality throughout their organization and find lasting, profitable growth.