Download or read book Never Lose a Customer Again written by Joey Coleman and published by Penguin. This book was released on 2018-04-03 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

Download or read book Never Lose Again written by Steven Babitsky and published by Macmillan. This book was released on 2011-01-04 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Most Practical Book on Negotiating Ever Written Negotiating is an art. It's complicated. To become an exceptional negotiator traditionally requires years of experience in negotiations. But that doesn't mean that most people can't quickly and easily learn proven negotiating skill and techniques if someone shows them what to do. This book does exactly that. Never Lose Again reveals a simple but remarkably effective set of fifty questions that anyone can immediately use to become far better negotiators. The fifty questions apply to all types of negotiation situations, from conflicts like buying a home or car to business transactions of all kinds. Each question has been designed to put you in the best position possible, helping you to avoid tricks, break deadlocks, discover conflict and dispute resolutions, and find hidden deals in all types of negotiations. No other book on the market distills the key negotiation principles into such a simply, effective, and instantly usable form. By learning to use these questions, you can start thinking like expert negotiators and make better deals for yourself, your family, and your business.

Download or read book Never Lose Your Nerve written by Alan J Heeger and published by World Scientific. This book was released on 2015-10-09 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Never Lose Your Nerve! chronicles the ups and downs of a Nobel Laureate's life. Professor Alan J Heeger was awarded the Nobel Prize in Chemistry in 2000 together with Professor Alan G MacDiarmid and Professor Hideki Shirakawa. Filled with humor, this book tells Professor Heeger's story — his love for his family, especially how his wife's love has always been his guiding light, his progress from a young student to an eminent scientist, his passion for the theatre and its impact on his science, his adventures as a successful entrepreneur, and his personal losses. Many think of scientists as risk-adverse individuals but Professor Heeger shows the absolute necessity of risk in research and that scientists are, in fact, risk-addicted, as taking the first, risky step into unfamiliar territory is a step in the right direction towards creativity and great discoveries. Never lose your nerve and you will be rewarded. Life is an exciting adventure and this book clearly demonstrates it, and is for those who are looking to impact others.'Perhaps the greatest pleasure of being a scientist is to have an abstract idea, then to do an experiment (more often a series of experiments is required) that demonstrates the idea was correct; that is, Nature actually behaves as conceived in the mind of the scientist. This process is the essence of creativity in science. I have been fortunate to have experienced this intense pleasure many times in my life.'Alan J Heeger

Download or read book Winners Never Lose written by Mike Upton and published by AuthorHouse. This book was released on 2008-03-12 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNERS NEVER LOSE is the second book about Mark Watson who once again is ruthlessly wheeling and dealing but this time in the Oil and Pharmaceutical Industries. Still married to Abi although now with a secret son conceived with his mistress Samantha, he cheats on both women as he embarks on various affairs whilst callously pursuing his business career. The novel follows his progression through the Oil Industry before he is head hunted into the complex world of Pharmaceuticals, where he employs his usual unforgiving management style to transform a moribund international company into a world class Multi-National by aggressively acquiring many of his competitors. As the story moves between England, America, Europe, India and finally Australia, Mark Watson uses all of his hard nosed uncompromising approach to people and business to achieve the goals and aims he sets for himself.

Download or read book Never Lose an Employee Again written by Joey Coleman and published by Penguin. This book was released on 2023-06-27 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: A WALL STREET JOURNAL BESTSELLER If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come. Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one. In Never Lose an Employee Again, Coleman offers a step-by-step playbook for creating a retention plan with long-term success. With more than fifty proven case studies from organizations on seven continents, Coleman details how you can forge a relationship with your people during each of the eight phases of the employee journey. For each phase, Coleman walks you through the six forms of communication integral to success (in-person, email, phone, mail, video, and even gifts) so you can better connect with your team. You’ll learn how to: • write job descriptions that attract the right candidates (and plenty of them); • counter the “hire’s remorse” that every employee feels (yet few businesses ever address); • welcome someone on their first day in a way that will leave them talking about it years later; • acclimate your people to get them up and running faster and more effectively; • re-engage your existing employees to turn them into raving fans; … and much more. Never Lose an Employee Again will reshape the way you think about recruiting, hiring, onboarding, and retaining quality team members–whether you are an owner looking to hire your first few employees, an organization hoping to redefine an industry, or an enterprise that needs to keep growing on a global scale.

Download or read book We Must Never Lose Our Courage in the Fight written by Deborah Gaspar and published by Dorrance Publishing. This book was released on 2010 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Never Lose Sight written by Steve Super and published by Inspiring Voices. This book was released on 2017-11-13 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: At the age of twenty-six in 1990, author Steven Super was on his way to fulfilling his dream. He had earned his certified public accountant license and worked for the third-largest accounting firm internationally. He was on his way to earning another degree in taxation, and his goal was to open his own small accounting firm. Soon to be engaged, he had it all planned. By age thirty-two, he would be married, have a family, and become a successful entrepreneur. But November 12, Super experienced a sudden and devastating loss of vision, destroying his career and the life he had known. In Never Lose Sight, he shares his story, a story filled with all the hopes of a young man fighting to get back to the way he was. Super narrates his journey of desperation, determination, rebuilding, and the love of a young lady who believed in him. Delivering a powerful message of how God works in our lives, Never Lose Sight encourages those facing challenges to never give up. It inspires others to reach out to God for comfort and healing.

Download or read book Real Players Never Lose written by Micalea Smeltzer and published by Micalea a Smeltzer LLC. This book was released on 2021-08-18 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: I've heard the whispers on campus of what a player Teddy McCallister is. Most girls on campus are vying to be the one, but guys like him don't settle down. When he overhears that my tuition has been pulled and I'm going to basically be a college reject he makes me an offer I can't refuse. Be his fake girlfriend until graduation so he can get his inheritance. It seems simple enough. I need the money and he needs someone to make him look committed. If one thing is certain, it's that I won't be falling for him. But no one warned me about what happens when my fake boyfriend starts to fall for me.

Download or read book Never Lose Hope written by Charles R. Swindoll and published by Tyndale House Publishers. This book was released on 2023-04-04 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Respected Bible teacher Chuck Swindoll opens God’s Word to help you understand how you can find hope in times of crisis. All of us are in desperate need of strength to endure and hope to carry on. Life is difficult and demanding. It’s often filled with pain, heartaches, setbacks, and detours. Disappointments in others sadden us, scandals among those we respect shock us, and disputes in our families, churches, or workplaces demoralize us. When such troubles strike, they can be downright devastating. But they don’t have to be! In Never Lose Hope, Chuck Swindoll reassures us that we can endure unexpected calamities. How? By taking our stand on the strong foundation of God’s Word. When trials and tribulations rumble in like a fleet of bulldozers to demolish our lives, we can emerge from the rubble with a strong resolve to recover and rebuild. Not just to survive, but to thrive.

Download or read book Love Is Never Lost written by Tori Parris and published by Whitaker House. This book was released on 2023-06-13 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grief is an intimate, personal pain that is often hard to discuss, even years after loss. For some of us, grief begins before a loved one passes as we watch their health deteriorate before our eyes. For Tori Parris, grief grew in waves that hit suddenly and hard. It began with a little nagging feeling that something was wrong one evening when her daddy didn’t finish his spaghetti, his favorite meal. His strawberry cheesecake sat untouched. He reassured Tori that he was fine, that he just didn’t have much of an appetite, but over the next few weeks, he hardly ate a thing. Her momma finally demanded that they go to the doctor’s office. After some tests, they heard the dreaded “c” word. Pancreatic cancer. And it had spread to other organs. In Love Is Never Lost: Standing Strong in Faith While Grieving, Tori shares her profound journey of holding on to faith while dealing with loss. “My faith was challenged, deconstructed, and rebuilt stronger,” she says. Tori offers words of comfort to those who are preparing for a loss, experiencing loss, or seeking to better understand the pain a loved one is going through. She provides suggestions for coping with grief as well as prayers that guide one spiritually through the grieving process. “One day, we will all come face to face with the certainty of our mortality,” Tori writes. “It is my sincerest hope that by reading the pages of this book, you receive hope for the journey.”

Download or read book She Will Never Lose Herself Again written by Jasmine Macias and published by . This book was released on 2020-01-22 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is divided into five chapters, and each chapter takes you through the different stages of heartbreak. Reading "she will never lose herself again" will feel as if you are diving deep inside the diary of a broken-hearted girl as she starts to find herself after being lost in the cycle of a broken relationship. The goal with this book is to empower anyone who needs the strength to pursue self-love. It is for the ones who lost themselves while loving someone else. It is for you who is hurting. It is for you who is healing.

Download or read book Never Lost Again written by Bill Kilday and published by HarperCollins. This book was released on 2018-05-29 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: As enlightening as The Facebook Effect, Elon Musk, and Chaos Monkeys—the compelling, behind-the-scenes story of the creation of one of the most essential applications ever devised, and the rag-tag team that built it and changed how we navigate the world Never Lost Again chronicles the evolution of mapping technology—the "overnight success twenty years in the making." Bill Kilday takes us behind the scenes of the tech’s development, and introduces to the team that gave us not only Google Maps but Google Earth, and most recently, Pokémon GO. He takes us back to the beginning to Keyhole—a cash-strapped startup mapping company started by a small-town Texas boy named John Hanke, that nearly folded when the tech bubble burst. While a contract with the CIA kept them afloat, the company’s big break came with the first invasion of Iraq; CNN used their technology to cover the war and made it famous. Then Google came on the scene, buying the company and relaunching the software as Google Maps and Google Earth. Eventually, Hanke’s original company was spun back out of Google, and is now responsible for Pokémon GO and the upcoming Harry Potter: Wizards Unite. Kilday, the marketing director for Keyhole and Google Maps, was there from the earliest days, and offers a personal look behind the scenes at the tech and the minds developing it. But this book isn’t only a look back at the past; it is also a glimpse of what’s to come. Kilday reveals how emerging map-based technologies including virtual reality and driverless cars are going to upend our lives once again. Never Lost Again shows us how our worldview changed dramatically as a result of vision, imagination, and implementation. It’s a crazy story. And it all started with a really good map.

Download or read book Never Lose Your Testimony written by Tieca Harris and published by WestBow Press. This book was released on 2017-05-04 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book was conceived out of a passion for mentorship and volunteerism and is a by-product of my desire to recommit my life to the Lord. I have come to appreciate the value of receiving guidance (spiritual, personal, professional and financial) from those who have the requisite knowledge, insight and experience to help me at lifes critical junctures. Encapsulated in its contents is a two-fold theme. On one hand it is meant to add insight to the process of identifying with the image and attributes of a godly life, while on the other hand, it is meant to inspire by sharing the testimony of others and myself as we dare to dream and live out our unique purpose. The book encourages the reader to look at life through Gods eyes (His words). The subliminal theme evoked is one that mirrors that of Psalms 25, where the Psalmist, David, identifies with God and calls upon Him - Let me not be ashamed.

Download or read book Never Lose the Faith written by Joseph S. Chukwujekwu and published by WestBow Press. This book was released on 2016-03-03 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives you reasons why you need hold on tight to your faith, which is your title-deed, irrespective of your challenges. It is a fact that has been carved to admonish and urge every single cell of your being with reasons why you need hold onto the faith in every aspect of your life.

Download or read book Never Lose Hope written by Mark Wilson and published by Hachette UK. This book was released on 2018-03-27 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: John is a child convict, transported to New South Wales for stealing a shirt. Life is grim in the fledgling colony and when food runs short, John once again has to steal to survive. Starving and alone, he is taken in by Australia's first schoolteacher, Isabella Rosson. In her simple classroom, John learns to read and write and soon becomes her star pupil - until he is discovered by the soldiers and again sent away in chains. Yet John never forgets Isabella's lessons, the power of words - and the hope for a brighter future. Inspired by the life of convict Isabella Rosson, the first teacher in the colony at Port Jackson, and John Hudson, the youngest First Fleet convict, this touching story is illustrated with Mark Wilson's vividly realistic and evocative artwork.

Download or read book Never Lose Hope written by Anne Stone and published by . This book was released on 2016-05-12 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Samantha Jacobs is just trying to lead an average life. Her family has always been in the spotlight, and she’s tired of all the unwanted attention. She decides to work as an assistant at Williams & Company, a private security firm that specializes in protecting families and employees for major corporations. But after an affair, unplanned pregnancy, and tragedy upset her escape for normalcy, Sam runs back home to her parents for what she hopes is safety. Jason Morgan, a retired Navy SEAL, is second in command at Williams & Company. He’s the special-ops person that’s called upon to rescue people from dangerous situations. Jason’s world is turned upside down after a failed mission leads to him being held captive by drug lords in South America. Once freed, he endures a long road to recovery, both physically and emotionally. New tragedies catch up to Sam even as she attempts to outrun them. She must team-up with Jason and Williams & Company to uncover the facts surrounding her mother’s untimely death. As Sam and Jason get closer to the truth, can Jason overcome the memories of his capture, and can Sam handle everything that’s been revealed before it overwhelms her?

Download or read book Exercised written by Daniel Lieberman and published by Pantheon. This book was released on 2021-01-05 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book tells the story of how we never evolved to exercise - to do voluntary physical activity for the sake of health. Using his own research and experiences throughout the world, the author recounts how and why humans evolved to walk, run, dig, and do other necessary and rewarding physical activities while avoiding needless exertion. Drawing on insights from biology and anthropology, the author suggests how we can make exercise more enjoyable, rather that shaming and blaming people for avoiding it