Download or read book Motives for Managing Emotions at Work written by Christina M. Saluan and published by . This book was released on 2009 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Emotional labor theory suggests that individuals manage their emotions in customer interactions because they are paid to do so (Hochschild, 1983). However, recent theoretical work by Bolton (2005) suggests that individuals may have a variety of motives for managing their emotions in such interactions. The present study examined motives for managing emotions at work using Bolton's (2005; Bolton & Boyd, 2003) theory as a guide. In the process, this study created a measure to assess these motives, the Emotional Labor Motives Scale. A set of items was generated and distributed to a sample of service employees, along with other measures aimed at examining the antecedents and consequences of the motives. Factor analysis supported the existence of the four motives described by Bolton: pecuniary, prescriptive, presentational, and philanthropic; as well as two additional motives: to avoid punishment and for intrinsic reasons. In terms of antecedent conditions, autonomy orientation was positively related to the prescriptive, presentational, philanthropic, and intrinsic motives, controlled orientation was positively related to the punishment, pecuniary, and presentational motives, and O*NET job characteristics were not predictive of motive use. In terms of outcomes, the punishment, prescriptive, and intrinsic motives were related to the emotional labor strategies, whereas the punishment and intrinsic motives were related to well-being outcomes. Results suggest that motives for performing emotional labor exist and are associated with unique antecedents and outcomes in the emotional labor process."--Abstract.

Download or read book Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Routledge. This book was released on 2016-09-16 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. Individuals bring their affective states and emotional "buttons" to work, leaders try to engender feelings of passion and enthusiasm for the organization and its mission, and consultants seek to increase job satisfaction, commitment, and trust. This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions. The international cast of authors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. This book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. Managing Emotions in the Workplace is designed for use in graduate level courses in Organizational Behavior, Human Resource Management, or Organizational Development - any course in which the role of emotions in the workplace is a central concern. Scholars and consultants will also find this book to be an essential resource on the latest theory and practice in this emerging field.

Download or read book The Cambridge Handbook of Workplace Affect written by Liu-Qin Yang and published by Cambridge University Press. This book was released on 2020-07-16 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.

Download or read book Emotions at Work written by Roy L. Payne and published by John Wiley & Sons. This book was released on 2003-01-31 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, the authors provide up-to-date thinking and research on the broad range of emotional experience in working environments with particular attention to the causes of emotional change, the consequences of emotional experience for individuals and their organisations, and the implications for effective strategies for managing individuals (including oneself) and organisations. * Offers systematic coverage of the latest concepts of emotion and methods for research in organisations * Includes scientific understanding and critique of the field as well as implications for organisational practice.

Download or read book Using Emotional Intelligence in the Workplace written by Meloney Sallie-Dosunmu and published by Association for Talent Development. This book was released on 2014-08-05 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in the workplace requires more than strong job skills and business savvy. It also requires emotional intelligence. Sometimes called EQ, emotional intelligence is the ability to understand and respond appropriately to your own and others’ emotions. “Using Emotional Intelligence in the Workplace” provides an overview of emotional intelligence and explains how to build important EQ skills. In this issue of TD at Work, you will find: · descriptions of emotional intelligence competencies · a personal EQ assessment · steps for developing emotional intelligence · explorations of workplace trends · stories of employees and leaders learning to manage emotions.

Download or read book Experiencing and Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Emerald Group Publishing. This book was released on 2012-06-20 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and is augmented with invited chapters by leading scholars in the field. It focuses on the experience, dynamics and regulation of emotion and the emotionally intelligent organization.

Download or read book Motivation Emotions and Leadership written by Richard L. Fulton and published by Bloomsbury Publishing USA. This book was released on 1998-10-28 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership is motivation and motivation is leadership, say the authors of this important and unique study. The two elements are inseparable, but until now no one has actually conceptualized motivation in a useful way to demonstrate and analyze the connection between it and leadership. The key for leaders is dealing with the emotions that underlie and activate motivation. Maddock and Fulton provide a highly successful, proven, and replicable approach not only to motivate people, but also to train them to lead others. The authors develop an 11 level structure of human motivation that defines and describes motivation in simple, graphic, all-inclusive language. They then show how leaders can use this motivational hierarchy to solve complex problems in the workplace. The result is a blueprint to help executives in all types of organizations manage more effectively, and as they do so, to motivate and truly lead the people who depend on them for guidance and direction. Maddock and Fulton offer several scenarios to show how their ideas work in practice. In the vertical fix they demonstrate how motives that get out of synch with each other can be re-aligned, eliminating the chaos that would otherwise occur. In the lateral fix they show how a person who may be functioning at the extreme edge of motivation can be moved back toward the center, a place where the person's effect on others is most and best felt. Well documented throughout, their book will be important reading for training and development professionals, specialists in organizational behavior, and executives at all levels in public and private sectors.

Download or read book Emotional Intelligence at Work written by Sorin Dumitrascu and published by . This book was released on 2017-02-13 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: It was a terrifying scene: A lone gunman was holding several adults and children hostage on a New York subway. It seemed certain someone would be wounded or shot, when a male passenger, no bigger in size than the gunman himself, tackled the criminal and seized his weapon. This heroic act gives us insight into the purpose and intensity of human emotions.This type of gesture suggests that deep feelings and emotions act as necessary guides when humans face situations too important to defer to the intellect alone. Situations that arouse such emotional responses include:- facing danger,- suffering a painful loss,- pursuing goals despite frustration,- bonding with fellow humans,- building a family.In all decision-making and action situations, feelings count as much, if not more, than rational thought. In fact, there has been far too much emphasis on rational thought (IQ) in the past when evaluating human behavior and potential.In this book you'll gain an understanding of the emotional intelligence theory, and you'll explore the basis of emotional intelligence by examining the following four areas:- the purpose of emotions,- managing emotions,- the impact of emotional intelligence,- what it takes to become emotionally literate.Can you measure your intelligence simply by taking an IQ test? Will your SAT scores determine your on-the-job success?Studies show that emotional intelligence plays a role that's just as, if not more, important than IQ. By developing your people skills, you'll have a positive effect on your career. In this book, you'll explore:- what emotional intelligence is,- how to realistically evaluate yourself,- why it's important to manage your emotions,- how self-motivation affects your career.Groups are common in the workplace. Why do some work groups flourish, while others seem to drag behind?Team members develop a culture which contributes strongly to their success. Some groups have an atmosphere of excitement and an ability to adapt. Others resist change and have a negative, growth- inhibiting environment.The ability to handle emotions appropriately and work well with others is known as emotional intelligence. This competency factors into the team's success.Participation and collaboration are key to the success of your team. In this book, you'll explore the importance of these characteristics in accomplishing group goals. You'll also examine:- the competencies needed to become an effective team member,- the techniques for handling emotions,- the ways to evaluate your team's emotional intelligence,- the strategies for improving your team's emotional intelligence.Stellar teams don't appear out of thin air. They're made up of the right people in the right place. These teams have the support and encouragement they need to succeed. Team members are committed to the success of the group and they work to enhance their abilities to thrive in today's fast-paced business environment. This book will help you contribute effectively to your team's growth.

Download or read book The Critical Few written by Jon R. Katzenbach and published by Berrett-Koehler Publishers. This book was released on 2019-01-16 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a global survey by the Katzenbach Center, 80 percent of respondents believed that their organization must evolve to succeed. But a full quarter of them reported that a change effort at their organization had resulted in no visible results. Why? The fate of any change effort depends on whether and how leaders engage their culture: the self-sustaining patterns of behaving, feeling, thinking, and believing that determine how things are done in an organization. Culture is implicit rather than explicit, emotional rather than rational--that's what makes it so hard to work with, but that's also what makes it so powerful. For the first time, this book lays out the Katzenbach Center's proven methodology for identifying your culture's four most critical elements: traits, characteristics that are at the heart of people's emotional connection to what they do; keystone behaviors, actions that would lead your company to succeed if they were replicated at a greater scale; authentic informal leaders, people who have a high degree of "emotional intuition" or social connectedness; and metrics, integrated, thoughtful measures to track progress, encourage the self-reinforcing cycle of lasting change and link to business performance. By leveraging these critical few elements, you can tap into a source of catalytic change within your organization. People will make an emotional, not just a rational, commitment to new initiatives. You will elicit enthusiasm and creativity and build the kind of powerful company that people recognize for its innate value and effectiveness.

Download or read book The Power of Positive Emotions written by J. A. Grobelny and published by J. A. Grobelny. This book was released on with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Power of Positive Emotions" is a comprehensive guide to understanding and harnessing the power of positive emotions for achieving success, happiness and fulfillment in all areas of life. The book delves deep into the science of emotions and explains how positive emotions can be used to improve personal and professional growth. The book starts by exploring the power of positive emotions and how they can be used to transform our lives. It then delves into the science of emotions, explaining the role that emotions play in our lives and how they can be harnessed to achieve our goals. The book also covers the importance of gratitude and appreciation and how these positive emotions can be used to improve our relationships, work and overall well-being. One of the key themes of the book is mindfulness and meditation. The book explains how these practices can be used to improve emotional regulation and increase emotional intelligence. It also covers the power of visualization and affirmations and how these techniques can be used to achieve our goals and increase self-confidence. The book also covers the importance of self-care and balance for emotional well-being. It explains how taking care of ourselves emotionally and physically can help us to be more resilient and mentally tough. Additionally, the book covers the impact of negative emotions and provides strategies for managing anger, fear and anxiety. The book also delves into the importance of self-awareness and self-reflection and how these practices can help us to understand our emotions and improve our emotional intelligence. Additionally, the book covers the importance of empathy and communication and how these skills can be used to improve relationships. The book also covers the importance of positive emotions in the workplace and provides strategies for building a positive work culture. It also delves into the role of positive emotions in leadership, teamwork and learning. The book covers the importance of positive emotions in motivation and engagement and provides strategies for building a positive learning environment. The book also covers the impact of positive emotions on parenting, community building and social change. Additionally, the book delves into the importance of positive emotions in environmental sustainability and political leadership. The book concludes with a focus on the importance of positive emotions in achieving success, happiness and fulfillment in all areas of life. It provides strategies for achieving life balance, building strong and fulfilling relationships, achieving career goals and building a positive legacy. "The Power of Positive Emotions" is a comprehensive guide to understanding and harnessing the power of positive emotions for achieving success, happiness and fulfillment in all areas of life. Whether you are looking to improve your relationships, work, or overall well-being, this book is a valuable resource for anyone looking to harness the power of positive emotions in their life.

Download or read book The Future of Work written by Jacob Morgan and published by John Wiley & Sons. This book was released on 2014-08-25 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Throughout the history of business employees had to adapt to managers and managers had to adapt to organizations. In the future this is reversed with managers and organizations adapting to employees. This means that in order to succeed and thrive organizations must rethink and challenge everything they know about work. The demographics of employees are changing and so are employee expectations, values, attitudes, and styles of working. Conventional management models must be replaced with leadership approaches adapted to the future employee. Organizations must also rethink their traditional structure, how they empower employees, and what they need to do to remain competitive in a rapidly changing world. This is a book about how employees of the future will work, how managers will lead, and what organizations of the future will look like. The Future of Work will help you: Stay ahead of the competition Create better leaders Tap into the freelancer economy Attract and retain top talent Rethink management Structure effective teams Embrace flexible work environments Adapt to the changing workforce Build the organization of the future And more The book features uncommon examples and easy to understand concepts which will challenge and inspire you to work differently.

Download or read book Developing and Using Emotional Intelligence at Work written by Richard Skiba and published by After Midnight Publishing. This book was released on 2024-08-18 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a guide to understanding and developing emotional intelligence (EI) in the workplace. It is designed to help individuals identify their own emotional strengths and weaknesses, recognize personal stressors, and understand how these emotions impact their work environment. By developing self-awareness and control over emotional responses, the book provides tools for modelling positive workplace behaviours that reflect effective emotional management and includes workplace practical exercises that can be used to develop emotional intelligence skills. The book emphasizes the importance of self-reflection and feedback in improving one's emotional intelligence. It offers strategies for responding to the emotional states of co-workers, recognizing emotional cues, and developing a plan to address a range of emotional expressions in the workplace. It also highlights the significance of flexibility and adaptability when dealing with others and considers the emotions of colleagues when making decisions. Moreover, the book is aimed at leaders and managers who wish to foster a positive emotional climate in their teams. It guides readers on how to provide opportunities for others to express their thoughts and feelings, assist in understanding the impact of behaviour and emotions, and encourage the self-management of emotions among team members. By doing so, it aims to build productive relationships and maximize workplace outcomes. The content is also relevant for customer service professionals, as it includes strategies for using emotional intelligence to enhance customer experience. Additionally, the book provides an emotional intelligence test to help readers assess their current level of EI and identify areas for improvement. Overall, this book is suited for anyone looking to improve their emotional intelligence in a professional setting, whether they are team members, managers, or customer service representatives. It is particularly beneficial for those who seek to create a positive work environment, improve interpersonal relationships, and achieve better outcomes through the effective management of emotions.

Download or read book The Business of Managing Emotions written by Manjiri Gokhale Joshi and published by SAGE Publications Pvt. Limited. This book was released on 2019-01-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: We work to create value in terms of sustenance or satisfaction. During this journey of creating value, we feel. Regardless of whether we are allowed to demonstrate it in public or whether we admit it to ourselves or not, whatever occurs at the workplace generates emotional moods. The expression of these emotions at work greatly depends on the social and cultural norms of various countries, regions, industries and the personal preference of people themselves. But the truth is, these emotions exist! The Navrasas comprise four negative emotional moods (rasas) that could hold back work performance, four positive ones that could spur productivity and a ninth one, which is the aim of this journey—the ability to sift the personal from the professional. The Business of Managing Emotions: A Three-Dimensional Approach offers practical solutions to leverage emotions at work through a three-dimensional emotional management (3-DEM) framework—an amalgamation of the performing arts, the medical science and the evolving social science of management.

Download or read book Descartes Error written by Antonio Damasio and published by Penguin. This book was released on 2005-09-27 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since Descartes famously proclaimed, "I think, therefore I am," science has often overlooked emotions as the source of a person’s true being. Even modern neuroscience has tended, until recently, to concentrate on the cognitive aspects of brain function, disregarding emotions. This attitude began to change with the publication of Descartes’ Error in 1995. Antonio Damasio—"one of the world’s leading neurologists" (The New York Times)—challenged traditional ideas about the connection between emotions and rationality. In this wondrously engaging book, Damasio takes the reader on a journey of scientific discovery through a series of case studies, demonstrating what many of us have long suspected: emotions are not a luxury, they are essential to rational thinking and to normal social behavior.

Download or read book Bring Your Brain to Work written by Art Markman and published by Harvard Business Press. This book was released on 2019-05-21 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: To succeed at work, first you need to understand your own brain If you're in a job interview, how should you think about the mindset of the interviewer? If you've just been promoted, how do you handle the tensions of managing former peers? And what are the telltale mental signs that it's time to start planning your next career move? We know that psychology can teach us much about behaviors and challenges relevant to work, such as making better decisions, influencing people, and dealing with stress. But many popular books on these topics analyze them as universal human phenomena without providing real-life, constructive career help. Bring Your Brain to Work changes all that. Professor, author, and popular radio host Art Markman focuses on three essential elements of a successful career--getting a job, excelling at work, and finding your next position--and expertly illustrates how cognitive science, especially psychology, sheds fascinating and useful light on each of these elements. To succeed at a job interview, for example, you need to understand the mindset of the interviewer and know how to come across as exactly the individual the company wants to hire. To keep that job, it's critical to master the mental challenge of learning every day. Finally, careers require constant development, so you need to be able to sense when it's time to move up or out and to prepare yourself for the move. So many of the hurdles you face throughout your career are, first and foremost, psychological challenges, and Markman shows you how to use your different mental systems--motivational, social, and cognitive--to manage them more effectively. Integrating the latest research with engaging stories and examples from across the professional spectrum, Bring Your Brain to Work gets inside your head, helping you to succeed through a better understanding of yourself and those around you.

Download or read book The Emotionally Intelligent Manager written by David R. Caruso and published by John Wiley & Sons. This book was released on 2004-04-05 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: We have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others. It is considered terribly unprofessional to express emotion while on the job, and many of us believe that our biggest mistakes and regrets are due to our reactions at those times when our emotions get the better of us. David R. Caruso and Peter Salovey believe that this view of emotion is not correct. The emotion centers of the brain, they argue, are not relegated to a secondary place in our thinking and reasoning, but instead are an integral part of what it means to think, reason, and to be intelligent. In The Emotionally Intelligent Manager, they show that emotion is not just important, but absolutely necessary for us to make good decisions, take action to solve problems, cope with change, and succeed. The authors detail a practical four-part hierarchy of emotional skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions—and show how we can measure, learn, and develop each skill and employ them in an integrated way to solve our most difficult work-related problems.

Download or read book Live Life in Crescendo written by Stephen R. Covey and published by Simon and Schuster. This book was released on 2022-09-27 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The final book by the internationally bestselling author of The 7 Habits of Highly Effective People."--Jacket.