Download or read book The Receptionist written by Janet Groth and published by Algonquin Books. This book was released on 2013-06-01 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the author's career as a receptionist at the prestigious New Yorker magazine, recounting her relationships with famous poets, essayists, and playwrights, and chronicling the behind-the-scenes affairs of the magazine and its staff.

Download or read book How to be a Hotel Receptionist written by Matt Shiells-Jones and published by Lulu.com. This book was released on 2012-03-15 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers

Download or read book The Receptionist Handbook written by Lisa Harmon and published by Createspace Independent Publishing Platform. This book was released on 2010-01-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This no-nonsense guide to being a receptionist is just the handbook corporate America has been waiting for! Every front desk employee should be required to read this delightful, quirky little book. The illustrations keep it rolling, and the text is as insightful as it is humorous. It covers topics on clothing and image, core reception skills and more! With tips on how to get organized and examples of just what to say in every situation, this is a "must have" for any receptionist who has ever felt upstaged by the rest of the office!

Download or read book The New Receptionist written by Hanna Smith and published by . This book was released on 2019-03-08 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: First impressions do count.Jump-start your professional career or upgrade your skills with this exciting new book from The Hanna Smith Agency. For the professional business, build a solid foundation for your reception staff.They are your company's greatest asset.A wide range of topics covered in one book. Most of us know how to use a computer, answer a telephone and write an email, but can we do it in a professional setting? The New Receptionist gives special attention to working in a professional business environment where you'll need to know what a COO is, what the GDPR and POPI are, and what terms such as R&D and CRM are used for. Receptionists are introduced to and guided through their daily duties in a practical manner, with additional notes and definitions of terms for a comfortable learning experience. The New Receptionist covers the following areas: Writing a professional CV and covering letterInterview tipsThe daily duties of most receptionists Receiving and working with guestsPetty cash controlCourier servicesArranging travel for the purpose of businessWorking with time zonesAnswering the phones, transferring calls and taking messagesTelephone etiquette and dealing with angry callersSoftphones and hardphonesBusiness correspondence, including email, letters, memorandums, meeting minutes and working with proofing toolsEditing PDF documentsA checklist for meetingsTerms used in a business environmentWho is who in the company structurePOPI, the GDPR and the receptionistGeneral IT securityManaging your time, work, and career

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book The Unbelievable written by James C. Moose and published by AuthorHouse. This book was released on 2008-08 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Front Desk Front Desk 1 Scholastic Gold written by Kelly Yang and published by Scholastic Inc.. This book was released on 2018-05-29 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!

Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2012-11-20 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Download or read book Everyone in This Room Will Someday Be Dead written by Emily Austin and published by Simon and Schuster. This book was released on 2021-07-06 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Gilda, a twenty-something, atheist, animal-loving lesbian, cannot stop ruminating about death. Desperate for relief from her panicky mind and alienated from her repressive family, she responds to a flyer for free therapy at a local Catholic church, and finds herself being greeted by Father Jeff, who assumes she's there for a job interview. Too embarrassed to correct him, Gilda is abruptly hired to replace the recently deceased receptionist Grace. In between trying to memorize the lines to Catholic mass, hiding the fact that she has a new girlfriend, and erecting a dirty dish tower in her crumbling apartment, Gilda strikes up an email correspondence with Grace's old friend. She can't bear to ignore the kindly old woman, who has been trying to reach her friend through the church inbox, but she also can't bring herself to break the bad news. Desperate, she begins impersonating Grace via email. But when the police discover suspicious circumstances surrounding Grace's death, Gilda may have to finally reveal the truth of her mortifying existence."--Amazon.

Download or read book The Receptionist written by Kate Myles and published by Thomas & Mercer. This book was released on 2021-08 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this domestic thriller, sex, ambitions, and disaster burn more intensely than the Los Angeles sun. Emily is a top talent agent who rules the land of talk shows and reality TV. Whip-smart and brutally practical, she outmaneuvers all rivals...except in her personal life. Emily willfully ignores her CEO husband Doug's philandering in exchange for their glamorous one-percenter lifestyle, until a surprise pregnancy changes everything. A TED-Talking business guru with a reckless streak, Doug embarks on an audacious relationship with Chloe, the stunning young receptionist at his market research firm. But Chloe has a secret: a volatile past she's desperate to forget. Their chaotic entanglement sets off a chain of shocking scandals, plunging Emily into a scheming fight for survival. As they each try to fight their way to the top, there's only one question: How far will Emily go to protect her child and preserve her carefully curated life?

Download or read book Chasing the Morning Sun written by Manuel Queiroz and published by Casemate Publishers. This book was released on 2012-09-26 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first pilot to fly around the world in a homebuilt plane tells his remarkable story in this memoir of determination, courage and adventure. After beating cancer, Manuel Queiroz was ready to take on a life-changing goal—and decided that he would fly solo around the world. Five years later, he not only fulfilled that dream—setting six world speed records in the process—but did it in a plane he built himself. Now he shares the incredible story of his record-breaking journey in Chasing the Morning Sun. Over the course of thirty-nine days, Manuel flew 27,056 miles, making eighteen stops in twelve different countries. With no copilot to take over the controls or ground staff to handle repairs, Manuel flew through sandstorms in the Saudi desert and faced the ever-present threat of mechanical failure over an inhospitable ocean. Manuel was honored by the Royal Aero Club with their highest award, the Britannia Trophy, which was bestowed on him by His Royal Highness the Duke of York. Chasing the Morning Sun is both a rousing tale of adventure and the inspirational story of a man realizing his lifelong ambition.

Download or read book Malamander written by Thomas Taylor and published by Candlewick Press. This book was released on 2019-09-10 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A quirky, creepy fantasy set in Eerie-on-Sea finds a colorful cast of characters in hot pursuit of a sea monster thought to convey a surprising gift. It’s winter in the town of Eerie-on-Sea, where the mist is thick and the salt spray is rattling the windows of the Grand Nautilus Hotel. Inside, young Herbert Lemon, Lost and Founder for the hotel, has an unexpected visitor. It seems that Violet Parma, a fearless girl around his age, lost her parents at the hotel when she was a baby, and she’s sure that the nervous Herbert is the only person who can help her find them. The trouble is, Violet is being pursued at that moment by a strange hook-handed man. And the town legend of the Malamander — a part-fish, part-human monster whose egg is said to make dreams come true — is rearing its scaly head. As various townspeople, some good-hearted, some nefarious, reveal themselves to be monster hunters on the sly, can Herbert and Violet elude them and discover what happened to Violet’s kin? This lighthearted, fantastical mystery, featuring black-and-white spot illustrations, kicks off a trilogy of fantasies set in the seaside town.

Download or read book Genius Foods written by Max Lugavere and published by HarperCollins. This book was released on 2018-03-20 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Bestseller Discover the critical link between your brain and the food you eat and change the way your brain ages, in this cutting-edge, practical guide to eliminating brain fog, optimizing brain health, and achieving peak mental performance from media personality and leading voice in health Max Lugavere. After his mother was diagnosed with a mysterious form of dementia, Max Lugavere put his successful media career on hold to learn everything he could about brain health and performance. For the better half of a decade, he consumed the most up-to-date scientific research, talked to dozens of leading scientists and clinicians around the world, and visited the country’s best neurology departments—all in the hopes of understanding his mother’s condition. Now, in Genius Foods, Lugavere presents a comprehensive guide to brain optimization. He uncovers the stunning link between our dietary and lifestyle choices and our brain functions, revealing how the foods you eat directly affect your ability to focus, learn, remember, create, analyze new ideas, and maintain a balanced mood. Weaving together pioneering research on dementia prevention, cognitive optimization, and nutritional psychiatry, Lugavere distills groundbreaking science into actionable lifestyle changes. He shares invaluable insights into how to improve your brain power, including the nutrients that can boost your memory and improve mental clarity (and where to find them); the foods and tactics that can energize and rejuvenate your brain, no matter your age; a brain-boosting fat-loss method so powerful it has been called “biochemical liposuction”; and the foods that can improve your happiness, both now and for the long term. With Genius Foods, Lugavere offers a cutting-edge yet practical road map to eliminating brain fog and optimizing the brain’s health and performance today—and decades into the future.

Download or read book I May Be a Guild Receptionist but I ll Solo Any Boss to Clock Out on Time Vol 4 light novel written by Mato Kousaka and published by Yen Press LLC. This book was released on 2024-11-05 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Alina is assigned to oversee a battle tournament held once every four years, she knows she's in for one hell of a workload. Good thing Iffole Counter is holding the grand prize, a rare and valuable statue which is, crucially, unbreakable—it’s the perfect thing to take out her frustrations on. That is, until she smacks it too hard, and its head pops right off! Will she have to pay for it? And worse, what if someone finds out a mere receptionist broke the unbreakable? Alina’s only choice is to glue the thing back together, win the tournament, and take home the prize herself!

Download or read book The Office written by Andy Greene and published by Penguin. This book was released on 2020-03-24 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: AN INSTANT NEW YORK TIMES BESTSELLER The untold stories behind The Office, one of the most iconic television shows of the twenty-first century, told by its creators, writers, and actors When did you last hang out with Jim, Pam, Dwight, Michael, and the rest of Dunder Mifflin? It might have been back in 2013, when the series finale aired . . . or it might have been last night, when you watched three episodes in a row. But either way, long after the show first aired, it’s more popular than ever, and fans have only one problem—what to watch, or read, next. Fortunately, Rolling Stone writer Andy Greene has that answer. In his brand-new oral history, The Office: The Untold Story of the Greatest Sitcom of the 2000s, Greene will take readers behind the scenes of their favorite moments and characters. Greene gives us the true inside story behind the entire show, from its origins on the BBC through its impressive nine-season run in America, with in-depth research and exclusive interviews. Fans will get the inside scoop on key episodes from "The Dundies" to "Threat Level Midnight" and "Goodbye, Michael," including behind-the-scenes details like the battle to keep it on the air when NBC wanted to pull the plug after just six episodes and the failed attempt to bring in James Gandolfini as the new boss after Steve Carell left, spotlighting the incredible, genre-redefining show created by the family-like team, who together took a quirky British import with dicey prospects and turned it into a primetime giant with true historical and cultural significance. Hilarious, heartwarming, and revelatory, The Office gives fans and pop culture buffs a front-row seat to the phenomenal sequence of events that launched The Office into wild popularity, changing the face of television and how we all see our office lives for decades to come.

Download or read book All You Can Do Is All You Can Do But All You Can Do Is Enough written by Art Williams and published by Ballantine Books. This book was released on 1997 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Assumptive Selling written by Steve Stauning and published by Createspace Independent Publishing Platform. This book was released on 2018-07-16 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assumptive selling is about knowing everyone is a buyer... and knowing that the first time you believe someone is not, you'll be right. Take charge of your sales career by recognizing that everyone is a buyer and they want to buy today. What's more, is that if you do take charge, if you are direct, and if you provide the right guidance, they'll want to buy from you!