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Read Books & Download eBooks Full Online

EBookClubs

Read Books & Download eBooks Full Online

Book Microsoft Visio 2016 Step By Step

Download or read book Microsoft Visio 2016 Step By Step written by Scott A. Helmers and published by Microsoft Press. This book was released on 2015-12-16 with total page 783 pages. Available in PDF, EPUB and Kindle. Book excerpt: The quick way to learn Microsoft Visio 2016! This is learning made easy. Get more done quickly with Visio 2016. Jump in wherever you need answers--brisk lessons and colorful screenshots show you exactly what to do, step by step. Get results faster with starter diagrams Diagram processes, organizations, networks, and datacenters Add styles, colors, and themes Enhance diagrams with data-driven visualizations Link to external data sources, websites, and documents Add structure to diagrams with containers, lists, and callouts Validate flowchart, swimlane, and BPMN diagrams Collaborate and publish with Visio Services and Microsoft SharePoint 2016 Look up just the tasks and lessons you need

Book Using Microsoft Dynamics 365 for Finance and Operations

Download or read book Using Microsoft Dynamics 365 for Finance and Operations written by Andreas Luszczak and published by Springer. This book was released on 2018-12-07 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides precise descriptions and instructions which enable users, students and consultants to understand Microsoft Dynamics 365 for Finance and Operations rapidly. Microsoft offers Dynamics 365 as its premium ERP solution, supporting large and mid-sized organizations with a complete business management solution which is easy to use. Going through a simple but comprehensive case study, this book provides the required knowledge to handle all basic business processes in Microsoft Dynamics 365 for Finance and Operations. Exercises are there to train the processes and functionality, also making this book a good choice for self-study.

Book Microsoft Dynamics 365 For Dummies

Download or read book Microsoft Dynamics 365 For Dummies written by Renato Bellu and published by John Wiley & Sons. This book was released on 2018-10-23 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accelerate your digital transformation and break down silos with Microsoft Dynamics 365 It’s no secret that running a business involves several complex parts like managing staff, financials, marketing, and operations—just to name a few. That’s where Microsoft Dynamics 365, the most profitable business management tool, comes in. In Microsoft Dynamics 365 For Dummies, you’ll learn the aspects of the program and each of its applications from Customer Service to Financial Management. With expert author Renato Bellu’s clear instructions and helpful tips, you’ll be managing to your fullest advantage before you know it. Let’s get started! Digitally transform your business by connecting CRM and ERP Use data to make decisions across all business functions Integrate Dynamics 365 with Office 365 and LinkedIn Manage financials and operations Are you running a dynamic business? This book shows you how!

Book Implementing Microsoft Dynamics 365 for Finance and Operations

Download or read book Implementing Microsoft Dynamics 365 for Finance and Operations written by Rahul Mohta and published by Packt Publishing Ltd. This book was released on 2017-09-15 with total page 551 pages. Available in PDF, EPUB and Kindle. Book excerpt: Harness the power of Dynamics 365 Operations and discover all you need to implement it About This Book Master all the necessary tools and resources to evaluate Dynamics 365 for Operations, implement it, and proactively maintain it. Troubleshoot your problems effectively with your Dynamics 365 partner Learn about architecture, deployment choices, integration, configuration and data migration, development, testing, reporting and BI, support, upgrading, and more. Who This Book Is For This book is for technology leaders, project managers solution architects, and consultants who are planning to implement, are in the process of implementing, or are currently upgrading to Dynamics 365 for Operations. This book will help you effectively learn and implement Dynamics 365 for Operations. What You Will Learn Learn about Microsoft Dynamics 365, it's offerings, plans and details of Finance and Operations, Enterprise edition Understand the methodology and the tool, architecture, and deployment options Effectively plan and manage configurations and data migration, functional design, and technical design Understand integration frameworks, development concepts, best practices, and recommendations while developing new solutions Learn how to leverage intelligence and analytics through Power BI, machine learning, IOT, and Cortana intelligence Master testing, training, going live, upgrading, and how to get support during and after the implementation In Detail Microsoft Dynamics 365 for Finance and Operations, Enterprise edition, is a modern, cloud-first, mobile-first, ERP solution suitable for medium and large enterprise customers. This book will guide you through the entire life cycle of a implementation, helping you avoid common pitfalls while increasing your efficiency and effectiveness at every stage of the project. Starting with the foundations, the book introduces the Microsoft Dynamics 365 offerings, plans, and products. You will be taken through the various methodologies, architectures, and deployments so you can select, implement, and maintain Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. You will delve in-depth into the various phases of implementation: project management, analysis, configuration, data migration, design, development, using Power BI, machine learning, Cortana analytics for intelligence, testing, training, and finally deployment, support cycles, and upgrading. This book focuses on providing you with information about the product and the various concepts and tools, along with real-life examples from the field and guidance that will empower you to execute and implement Dynamics 365 for Finance and Operations, Enterprise edition. Style and approach This book is a step-by-step guide focusing on implementing Dynamics 365 Operations solutions for your organization.

Book Machine Learning with Dynamics 365 and Power Platform

Download or read book Machine Learning with Dynamics 365 and Power Platform written by Aurelien Clere and published by John Wiley & Sons. This book was released on 2022-01-06 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: Apply cutting-edge AI techniques to your Dynamics 365 environment to create new solutions to old business problems In Machine Learning with Dynamics 365 and Power Platform: The Ultimate Guide to Apply Predictive Analytics, an accomplished team of digital and data analytics experts delivers a practical and comprehensive discussion of how to integrate AI Builder with Dataverse and Dynamics 365 to create real-world business solutions. It also walks you through how to build powerful machine learning models using Azure Data Lake, Databricks, Azure Synapse Analytics. The book is filled with clear explanations, visualizations, and working examples that get you up and running in your development of supervised, unsupervised, and reinforcement learning techniques using Microsoft machine learning tools and technologies. These strategies will transform your business verticals, reducing costs and manual processes in finance and operations, retail, telecommunications, and manufacturing industries. The authors demonstrate: What machine learning is all about and how it can be applied to your organization's Dynamics 365 and Power Platform Projects The creation and management of environments for development, testing, and production of a machine learning project How adopting machine learning techniques will redefine the future of your ERP/CRM system Perfect for Technical Consultants, software developers, and solution architects, Machine Learning with Dynamics 365 and Power Platform is also an indispensable guide for Chief Technology Officers seeking an intuitive resource for how to implement machine learning in modern business applications to solve real-world problems.

Book Implementing Microsoft Dynamics 365 for Finance and Operations Apps

Download or read book Implementing Microsoft Dynamics 365 for Finance and Operations Apps written by JJ Yadav and published by Packt Publishing Ltd. This book was released on 2020-03-06 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: Harness the power of Finance and Operations apps, and discover all you need for their implementation Key FeaturesManage and plan different Dynamics configurations, designs, and productsLearn how to manage projects for pre-sales and implementation using Microsoft Dynamics Lifecycle Services (LCS)Discover various integration planning techniques, tools, and frameworks such as PowerApps and Power AutomateBook Description Microsoft Dynamics 365 for Finance and Operations is a modern cloud ERP platform that adopts a mobile-first approach suitable for medium-to-large enterprises. This book covers the entire implementation process of Dynamics 365 Finance and Operation Apps, including post-implementation and business transformation. The updated second edition starts with an introduction to Microsoft Dynamics 365, describing different apps and tools under it. You will learn about different implementation methodologies such as Waterfall and Agile, for your projects. We will cover various application components and architectures of Dynamics such as requirements processing, development, reports and analytics, and integration. With the help of tips, techniques, and best practices, you’ll explore strategies for managing configurations and data migrations. As you read further, you’ll discover development tools and processes in Dynamics for building customized solutions in Dynamics. The book will also demonstrate analytics and financial reporting options such as Power BI and Cortana Intelligence. Finally, you’ll learn the importance of testing and explore various automated testing strategies. By the end of this book, you will have gained the necessary knowledge to implement Microsoft business solutions with Dynamics 365 for Finance and Operations Apps. What you will learnUnderstand the architecture of Dynamics 365 for Finance and Operations AppsImplement Dynamics with confidence to manage finances in your businessGet up to speed with different methodologies and support cycles of the Microsoft Dynamics architectureExplore best practices to analyze the requirements of your businessUnderstand the technique of data migration from legacy systemsLeverage the capabilities of Power BI to make informed business decisionsManage all your upgrades through One Version service updatesWho this book is for This book is for consultants, technical managers, project managers, or solution architects who are looking to implement Microsoft Dynamics 365 Finance and Operations apps in their business. A basic understanding of the enterprise resource planning (ERP) implementation process and software lifecycle is expected.

Book Master Planning in Manufacturing Using Microsoft Dynamics 365 for Operations

Download or read book Master Planning in Manufacturing Using Microsoft Dynamics 365 for Operations written by Scott Hamilton and published by . This book was released on 2017-02-13 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on how Microsoft Dynamics 365 for Operations supports master planning to coordinate supply chain management (SCM) in manufacturing businesses. It covers the essential capabilities of master planning as well as additional considerations for different functional areas and manufacturing scenarios. The targeted reader consists of SCM professionals that need to learn the master planning capabilities for running a manufacturing business, and want to employ standard functionality as much as possible. With few exceptions, the book contents also apply to the previous version of Dynamics AX 2012 R3.

Book Programming Microsoft Dynamics 365 Business Central

Download or read book Programming Microsoft Dynamics 365 Business Central written by Marije Brummel and published by Packt Publishing Ltd. This book was released on 2019-04-30 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the fundamentals of Dynamics 365 Business Central and the Visual Studio Code development environment with the help of useful examples and case studies Key FeaturesTailor your applications to best suit the needs of your businessExplore the latest features of Business Central with examples curated by industry expertsIntegrate Business Central features in your applications with this comprehensive guideBook Description Microsoft Dynamics 365 Business Central is a full ERP business solution suite with a robust set of development tools to support customization and enhancement. These tools can be used to tailor Business Central's in-built applications to support complete management functions for finance, supply chain, manufacturing, and operations. Using a case study approach, this book will introduce you to Dynamics 365 Business Central and Visual Studio Code development tools to help you become a productive Business Central developer. You'll also learn how to evaluate a product's development capabilities and manage Business Central-based development and implementation. You'll explore application structure, the construction of and uses for each object type, and how it all fits together to build apps that meet special business requirements. By the end of this book, you'll understand how to design and develop high-quality software using the Visual Studio Code development environment, the AL language paired with the improved editor, patterns, and features. What you will learnProgramming using the AL language in the Visual Studio Code development environmentExplore functional design and development using ALHow to build interactive pages and learn how to extract data for usersHow to use best practices to design and develop modifications for new functionality integrated with the standard Business Central softwareBecome familiar with deploying the broad range of components available in a Business Central systemCreate robust, viable systems to address specific business requirementsWho this book is for If you want to learn about Dynamics 365 Business Central's powerful and extensive built-in development capabilities, this is the book for you. ERP consultants and managers of Business Central development will also find this book helpful. Although you aren't expected to have worked with Dynamics Business Central, basic understanding of programming and familiarity with business application software will help you understand the concepts covered in this book.

Book Enterprise Cloud Strategy

Download or read book Enterprise Cloud Strategy written by Barry Briggs and published by Microsoft Press. This book was released on 2016-01-07 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you start? How should you build a plan for cloud migration for your entire portfolio? How will your organization be affected by these changes? This book, based on real-world cloud experiences by enterprise IT teams, seeks to provide the answers to these questions. Here, you’ll see what makes the cloud so compelling to enterprises; with which applications you should start your cloud journey; how your organization will change, and how skill sets will evolve; how to measure progress; how to think about security, compliance, and business buy-in; and how to exploit the ever-growing feature set that the cloud offers to gain strategic and competitive advantage.

Book Extending Microsoft Dynamics 365 Finance and Supply Chain Management Cookbook

Download or read book Extending Microsoft Dynamics 365 Finance and Supply Chain Management Cookbook written by Simon Buxton and published by Packt Publishing Ltd. This book was released on 2020-03-27 with total page 523 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical recipe-based guide to extend your Dynamics 365 Finance and Supply chain management implementation. Key FeaturesExtend Dynamics 365 Finance and Supply Chain Management features in a cost-effective mannerLearn how to integrate with other applications and services securely using Business Events, OData and the Service BusExtend and hook into standard processes safely using Chain of CommandBook Description Dynamics 365 Finance and Supply Chain Management is Microsoft's ERP solution, which can be implemented as a cloud or on-premise solution to facilitate better decision-making with the help of contemporary, scalable ERP system tools. This book is updated with the latest features of Dynamics 365 Finance and Supply Chain Management including Chain of Command (CoC), Acceptance Test Libraries (ATL), and Business Events. The book not only features more than 100 tutorials that allow you to create and extend business solutions, but also addresses specific problems and offers solutions with insights into how they work. This cookbook starts by helping you set up a Azure DevOps project and taking you through the different data types and structures used to create tables. You will then gain an understanding of user interfaces, write extensible code, manage data entities, and even model Dynamics 365 ERP for security. As you advance, you'll learn how to work with various in-built Dynamics frameworks such as SysOperation, SysTest, and Business Events. Finally, you'll get to grips with automated build management and workflows for better application state management. By the end of this book, you'll have become proficient in packaging and deploying end-to-end scalable solutions with Microsoft Dynamics 365 Finance and Supply Chain Management. What you will learnUnderstand the importance of using patterns and frameworks for creating unique solutionsWrite code that can make your solution extendableLeverage new frameworks that allow your solution to adapt as your business growsDesign the UI and business logic to fit standard patternsUnderstand how to not only write unit tests, but also perform efficient unit testing to automate the testing processDesign your security model and policies to provide code access privilegesWho this book is for This Dynamics 365 book is for anyone who wants to learn Dynamics 365 Finance and Supply Chain Management development or migrate from C# or Microsoft Dynamics AX 2012 (or prior) development. Although finance and Supply Chain Management experience is not necessary, a background in software development is required. You will also need access to Microsoft's Lifecycle Services to download the necessary development tools.

Book Fundamentals of CRM with Dynamics 365 and Power Platform

Download or read book Fundamentals of CRM with Dynamics 365 and Power Platform written by Nicolae Tarla and published by Packt Publishing Ltd. This book was released on 2020-10-06 with total page 629 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the latest features of Dynamics 365 and Power Platform's out-of-the-box tools to build custom business solutions for your organization Key Features Discover impressive Dynamics 365 features to transform your business and increase productivity Leverage the platform's extensibility to meet your organizational needs Understand how Power Platform powers Dynamics 365 and enhances its integration capabilities Book Description Microsoft Dynamics 365 provides a vast array of tools and applications to meet various Customer Engagement requirements. This Customer Relationship Management (CRM) guide covers the latest advancements in Dynamics 365 and Power Platform that help organizations adapt to changing market conditions for agility and resilience. With this book, you'll explore the core platform functionality of Dynamics 365 and explore its wide range of components for transforming your business with new services and capabilities. You'll learn the basics of configuration and customization to enhance the functionality of Microsoft Dynamics 365 CRM and create solutions and custom applications by leveraging features such as apps, portals, automation, and business intelligence. As you advance, you'll understand how Power Platform drives Dynamics 365 and how various integration capabilities add value by providing a comprehensive view of data aggregated across different systems and data sources. Finally, you'll delve into core administration concepts that will help you to manage extensions added to the platform. By the end of this book, you'll have learned how to tailor Microsoft Dynamics 365 to fit your organization's requirements and tweak the platform to meet your business needs. What you will learn Get to grips with Power Platform for building and enhancing Dynamics 365 apps Integrate Dynamics 365 CRM with Microsoft 365, Azure, and other platforms Discover how you can customize existing entities and create new ones Explore various security features and grant users access to CRM data and functions Find out which CRM attributes are used to automate operations with programming Use internal and external social data to help users to make informed decisions Who this book is for This book is for customers and project stakeholders, new functional consultants, business administration users, and project managers looking to get up and running with the latest features of Dynamics 365 and Power Platform. This guide will help non-developers become acquainted with a no-code approach to customization and configuration. A basic understanding of relational data and customer management concepts will help you get the most out of this book.

Book Building a Digital Future

Download or read book Building a Digital Future written by Lipi Sarkar and published by John Wiley & Sons. This book was released on 2021-04-23 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The dramatic events of 2020 have clarified the urgent need for digital transformation in countless organizations. The rise of remote work and the rapidly increasing use of cloud technologies are just two drivers of the relentless pace of digital disruption. Despite this, many companies remain underequipped or hesitant to embrace digital transformation. Understanding the key drivers of change and leveraging the powerful capabilities from technologies with a collaborative platform can aid an organization to prepare for digital transformation. Building a Digital Future provides a clearly defined roadmap for executing this change with Microsoft Dynamics 365. Firms of all types and sizes will learn how Microsoft Dynamics 365 can help them: achieve competitive advantages for their business reduce the time needed to effect change by automating time-consuming tasks drive innovation and improvements through an evergreen system post implementation Each chapter of this book is curated with best practices, compelling customer examples, pitfalls to avoid, and salient points to remember. Building a Digital Future enables organizations to truly embrace the benefits of digital transformation by anchoring Microsoft Dynamics 365 at the core of their business. Perfect for any business leader looking for a one-stop and comprehensive playbook for transforming their business into a digital powerhouse with Dynamics 365.

Book Financial Accounting with Microsoft D365 ERP

Download or read book Financial Accounting with Microsoft D365 ERP written by Anand Verma and published by . This book was released on 2021-09-13 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part I: ABC of Accounting This part is about fundamentals of finance and accounting. I started studying finance and accounting in school in grade 11 (in 1998) and it took me 5 years to understand it in the right context. I have jotted down the basics of accounting here to a dead simple way: Why your business is different from you? Why are most people confused with debit and credit? How golden rules of accounting are taught in schools and universities? How accounting process works behind the scenes? (With no automation) Best practices for designing chart of accounts IFRS and International Accounting Standards I highly recommend reading this part in detail if you have not read finance & accounting during your university time. This part is building block of this book. Part II: Accounting with D365 ERP I recommend this for all D365 consultants, D365 finance users and the new graduates who want to start their D365 career. It is my promise you will not regret spending time on these 5 chapters. This part deals with specific accounting with D365 ERP (Finance & Operations). You can also use it as a 'cheat sheet' also while configuring the accounting of D365 and there is nothing wrong with that. If you already know little bit of finance, this section will make you more confident with core accounting of D365 ERP. There is a beautiful link between D365 accounting and Golden Rules of accounting (which you read in Part I) How Microsoft D365 handles accounting for procurement, sales, assets, general ledger, forex, inter-company? How the posting works in D365 (which is different from manual accounting system and differs in each ERP) There are some tips and tricks with every chapter which makes this book unique. IFRS and IAS references at the relevant places. Part III: Financial Statements and Ratio Analysis It is a bonus chapter in this book. As you know I am a fan of Warren Buffett and cannot miss financial statements and ratio when we talk about finance and accounting. This part deals with Profit & Loss, Balance Sheet, Cash Flow etc. and recommend which section and ratio are most important while you want to do a quick health check of a company. I recommend this for everyone even if you don't want to know about debit-credit or D365. It will make you little more intelligent in reading financials of an organization. Note- This book is first in the series of two books. There will be some advance topics in the next book e.g., revenue recognition, project accounting, lease accounting, landed costing and manufacturing etc.

Book Microsoft Power Platform Enterprise Architecture

Download or read book Microsoft Power Platform Enterprise Architecture written by Robert Rybaric and published by Packt Publishing Ltd. This book was released on 2020-09-25 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: This edition from 2020 is outdated and is not compatible with the new standards of Microsoft Power Platform. A new Second edition has been published to cover the latest patterns, models, and methodologies leveraging the Microsoft ecosystem to create tailor-made enterprise applications. It combines the powers of Power Apps, Power BI, Azure, and Dynamics 365 to create enterprise applications. Who this book is for This book is for enterprise architects and technical decision makers who want to craft complex solutions using Microsoft Power Platform to serve growing business needs and to stay competitive in the modern IT world. A basic understanding of Microsoft Power Platform will help you to get started with this book.

Book Microsoft Azure Essentials   Fundamentals of Azure

Download or read book Microsoft Azure Essentials Fundamentals of Azure written by Michael Collier and published by Microsoft Press. This book was released on 2015-01-29 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microsoft Azure Essentials from Microsoft Press is a series of free ebooks designed to help you advance your technical skills with Microsoft Azure. The first ebook in the series, Microsoft Azure Essentials: Fundamentals of Azure, introduces developers and IT professionals to the wide range of capabilities in Azure. The authors - both Microsoft MVPs in Azure - present both conceptual and how-to content for key areas, including: Azure Websites and Azure Cloud Services Azure Virtual Machines Azure Storage Azure Virtual Networks Databases Azure Active Directory Management tools Business scenarios Watch Microsoft Press’s blog and Twitter (@MicrosoftPress) to learn about other free ebooks in the “Microsoft Azure Essentials” series.

Book Implementing Microsoft Dynamics 365 Customer Engagement

Download or read book Implementing Microsoft Dynamics 365 Customer Engagement written by Mahender Pal and published by Packt Publishing Ltd. This book was released on 2020-03-06 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain hands-on experience working with the architecture, implementation, deployment, and data migration of Dynamics 365 Customer Engagement Key FeaturesExplore different tools to evaluate, implement, and proactively maintain Dynamics 365 for CEIntegrate Dynamics 365 CE with applications such as Power BI, PowerApps, and Microsoft Power AutomateDesign application architecture, explore deployment choices, and perform data migrationBook Description Microsoft Dynamics 365 for Customer Engagement (CE) is one of the leading customer relationship management (CRM) solutions that help companies to effectively communicate with their customers and allows them to transform their marketing strategies. Complete with detailed explanations of the essential concepts and practical examples, this book will guide you through the entire life cycle of implementing Dynamics 365 CE for your organization or clients, and will help you avoid common pitfalls while increasing efficiency at every stage of the project. Starting with the foundational concepts, the book will gradually introduce you to Microsoft Dynamics 365 features, plans, and products. You’ll learn various implementation strategies and requirement gathering techniques, and then design the application architecture by converting your requirements into technical and functional designs. As you advance, you’ll learn how to configure your CRM system to meet your organizational needs, customize Dynamics 365 CE, and extend its capabilities by writing client-side and server-side code. Finally, you’ll integrate Dynamics 365 CE with other applications and explore its business intelligence capabilities. By the end of this Microsoft Dynamics 365 book, you’ll have gained an in-depth understanding of all the key components necessary for successful Dynamics 365 CE implementation. What you will learnExplore the new features of Microsoft Dynamics 365 CEUnderstand various project management methodologies, such as Agile, Waterfall, and DevOpsCustomize Dynamics 365 CE to meet your business requirementsIntegrate Dynamics 365 with other applications, such as PowerApps, Power Automate, and Power BIConvert client requirements into functional designsExtend Dynamics 365 functionality using web resources, custom logic, and client-side and server-side codeDiscover different techniques for writing and executing test casesUnderstand various data migration options to import data from legacy systemsWho this book is for This book is for consultants, project managers, administrators, and solution architects who want to set up Microsoft Dynamics 365 Customer Engagement in their business. Although not necessary, basic knowledge of Dynamics 365 will help you get the most out of this book.

Book Microsoft Dynamics Crm 2011 Scripting Cookbook

Download or read book Microsoft Dynamics Crm 2011 Scripting Cookbook written by Nicolae Tarla and published by Packt Publishing Ltd. This book was released on 2013-03-26 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microsoft Dynamics CRM 2011 Scripting Cookbook is full of immediately useable recipes showing you how far you can take customization in Dynamics. While the book is structured so that each recipe can be tackled separately, for novice users it is recommended to follow through all the recipes in the order in which they are presented.This book is for those new to Dynamics CRM and for business analysts interested in gaining additional product specific knowledge. Stepping through the first chapters will introduce you to the customization process and give you enough knowledge to start looking into more advanced topics. Developers and web designers of another CRM product will see how their skills can be easily adapted to start customizing Dynamics CRM 2011.You should be familiar with the basic concepts of what a CRM system is and does. Additional knowledge of the current or a previous version of Dynamics CRM will help, but is not necessary.