Download or read book Elevating Customer Service in Higher Education written by Heath Boice-Pardee and published by . This book was released on 2018-06-04 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through: Core service competencies Strategies for supporting frontline staff in enhancing customer service Examples of customer service scripts for dialogue, phone, voicemail, and email Detailed guidelines for creating physical environments on campus that facilitate better service Worksheets and tools for auditing policies and practices that impact customer service Tips for cultivating faculty and staff buy-in Examples of exemplary customer service initiatives at other colleges and universities REVIEWS "Elevating Customer Service should be read by every administrator who cares about retention and service excellence." - Neal Raisman, N. Raisman & Associates "In today's competitive market in higher education, a partnership between academics and customer service is key to attracting and retaining students. This handbook shows practitioners how to enhance service excellence while maintaining academic integrity." - Bill Destler, President Emeritus, Rochester Institute of Technology "How refreshing and encouraging it is to read a book about customer service on today's college campuses. The reality is higher education today is rapidly changing and models of leading a university are significantly altered in todays environment. Customer service can no longer be viewed as a negative concept on our campuses. Rather, such service is mandated today in whatever form one wishes to call it. Students, parents, employers, and college employees are demanding it. Implementing such measures that change a campus's culture may mean the difference between those colleges that survive and those that do not. The foundations of quality service discussed in this book should be mandatory reading for all college administrators." - David DeCenzo, President, Coastal Carolina University "This insightful book provides a step-by-step guide to assess, evaluate, and implement strategies to improve the effectiveness of any department or division within the academy. The authors provide valuable information and a workable template to enhance the student experience on campus and ultimately improve retention, and recruitment efforts in an era in which colleges and universities are fiercely competing to attract and retain students." - Jim Pillar, Associate Vice President of Housing, Monmouth University "This really made me think about our office environment and how we can work toward improving not only the student experience but the front-line staff experience as well. It truly is a practical guide with relevant activities and things to consider." - Kerri Wilson, Director of Off-Campus Living and Community Partnerships, Rutgers University-New Brunswick

Download or read book Trends in Global Higher Education written by Philip G. Altbach and published by BRILL. This book was released on 2019-04-09 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s academic revolution is unprecedented. Mass higher education has become a worldwide phenomenon, with enrollments growing from 100 million to 150 million in just a decade. The implications of massification are immense—greatly increased participation for a more diverse population including women and many traditionally underrepresented socio-economic groups; the rise of private higher education; diversification of academic institutions and systems; and an overall weakening of academic standards at non-elite institutions in many countries. At the same time, higher education is recognized as a key driver of the new knowledge economy. Because of this research universities, at the top of academic systems, have become central institutions in contemporary society. Trends in Global Higher Education analyses these and other key forces shaping higher education today. Using up-to-date UNESCO statistics, trends defining higher education are placed in a comparative and international framework. Patterns of globalization, the flow of students and scholars across borders, the impact of information technology, and other key forces are critically assessed. This book is a key resource for understanding the present and future of global higher education.

Download or read book Measuring and Enhancing the Student Experience written by Mahsood Shah and published by Chandos Publishing. This book was released on 2016-10-24 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and Enhancing the Student Experience provides insights on how student experience measures could be used to inform improvements at institutional, course, unit of study and teacher level. The book is based on a decade of research and practitioner views on ways to enhance the design, conduct, analysis, reporting and closing the loop on student feedback data. While the book is largely based on Australian case studies, it provides learning experiences for other countries where student experience measures are used in national and institutional quality assurance. Consisting of 13 chapters, the book includes a wide range of topics including the role and purpose of student feedback, the use of student feedback in staff performance reviews, staff and student engagement, a student feedback and experience framework, the first year experience, use of qualitative data, engaging transnational students in feedback, closing the loop on feedback, student engagement in national quality assurance, use of learning analytics and the future of the student experience. Mahsood Shah is an Associate Professor and Deputy Dean (Learning and Teaching) with School of Business and Law at CQUniversity, Australia. In this role Mahsood is responsible for enhancing the academic quality and standard of courses. Mahsood is also responsible for learning and teaching strategy, governance, effective implementation of policies, and enhancement of learning and teaching outcomes across all campuses. In providing leadership for learning and teaching, Mahsood works with key academic leaders across all campuses to improve learning and teaching outcomes of courses delivered in various modes including face-to-face and online. At CQUniversity, he provides leadership in national and international accreditation of academic courses. Mahsood is also an active researcher. His areas of research include quality in higher education, measurement and enhancement of student experience, student retention and attrition, student engagement in quality assurance, international higher education, widening participation and private higher education. Chenicheri Sid Nair is the incoming Executive Director, Tertiary Education Commission (TEC), Mauritius. Prior to joining TEC, he was Professor, Higher Education Development at the University of Western Australia (UWA), Perth where his work encompassed the improvement of the institutions teaching and learning. Before this appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). He was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality, student voice and evaluations. - Provides both practical experience and research findings - Presents a diverse range of topics, ranging from broader student experience issues, analysis of government policies in Australia on student experience, the changing context of student evaluations, nonresponse to surveys, staff and student engagement, ideal frameworks for student feedback, and more - Contains data taken from the unique Australian experience with changing government policies and reforms relevant to the Asia-Pacific region

Download or read book ECMLG 2016 Proceedings of the 12th European Conference on Management Leadership and Governance written by and published by Academic Conferences and publishing limited. This book was released on with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings of the 12th European Conference on Management, Leadership and Governance

Download or read book Policies and Procedures for the Implementation of Safe and Healthy Educational Environments Post COVID 19 Perspectives written by Haoucha, Malika and published by IGI Global. This book was released on 2022-02-18 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: The COVID-19 pandemic has impacted all aspects of human existence—including the education sector. The pandemic has triggered a paradigm shift in the future of education, and thus, the current practices must transition to the “new normal.” For better or for worse, the practices and technologies used within learning environments must drastically change in the aftermath of the COVID-19 pandemic. Policies and Procedures for the Implementation of Safe and Healthy Educational Environments: Post-COVID-19 Perspectives discusses the policies and procedures used in the implementation of safe and healthy educational environments both during and after the COVID-19 pandemic. It shares the best practices and presents the opportunity to learn from educator experiences in the time of crisis. Covering topics such as digital accessibility, healthy educational environments, and social-emotional development, this book is essential for educators in both K-12 and higher education settings, researchers, education administrators, policymakers, pre-service teachers, and academicians.

Download or read book EBOOK Marketing Higher Education written by Felix Maringe and published by McGraw-Hill Education (UK). This book was released on 2008-12-16 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can Higher Education Institutions (HEIs) position themselves to be competitive in global market economies? How has widening participation affected the marketing of HEIs? What kind of students do employers want in the twenty-first century? The marketing of higher education has become a natural consequence of the market in which HEIs are created and function. The shift from government grant to fee income, the homogenization of institutions under the title, ‘University’, the rhetoric of diversification and the realization of competition for students based on reputation and brand (academic and otherwise) has driven institutions to embrace the market. This book is unique in considering these matters as well its attempt to examine the relationship between marketing and the education that is being marketed. These issues are global and touch on the very nature of the place of HEIs in society as well as how they need to position themselves to compete. The readership for this book includes those studying higher education management, as well as those interested in higher education policy issues, but it has something of interest for all those engaged in higher education today.

Download or read book International Journal of Evaluation and Research in Education written by Lina Handayani and published by Institute Advanced Engineering and Science. This book was released on with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Relationship Domain of Form Six Teachers Thinking in Teaching with External Factors of Form Six Teachers Mokhtar bin Pet, Ahmad Johari Hj Sihes 1-7 Primary Science Teaching to Bicolano Students: In Bicol, English or Filipino? Jualim Datiles Vela 8-15 Socio-Economic Background and Access to Internet as Correlates of Students Achievement in Agricultural Science Sunday Paul Adegoke, Modupe M. Osokoya 16-21 Students’ Satisfaction Toward The Services of The Chemical Laboratory Astin Lukum, Yoseph Paramata 22-29 The Effectiveness of Facebook Group Discussions on Writing Performance: A Study in Matriculation College Ng Sau Ping, Mahendran Maniam 30-37 Correlation between Teacher’s PCK (Pedagogical Content Knowledge) and Student’s Motivation in Primary School Ika Maryani, Sri Tutur Martaningsih 38-44

Download or read book The 1980 s A Decade of Marketing Challenges written by Venkatakrishna V. Bellur and published by Springer. This book was released on 2015-04-20 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: ​This volume includes the full proceedings from the 1981 Academy of Marketing Science (AMS) Annual Conference held in Miami Beach, Florida with the theme The 1980’s: A Decade of Marketing Challenges. It provides a variety of quality research in the fields of marketing theory and practice in areas such as consumer behaviour, marketing management, marketing education, industrial marketing, and international marketing, among others. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 764 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Research Handbook on University Rankings written by Hazelkorn, Ellen and published by Edward Elgar Publishing. This book was released on 2021-12-10 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gathering unique and thoughtful contributions from leading international scholars, this timely Research Handbook offers diverse perspectives on university rankings twenty years after the first global rankings emerged. It presents an in-depth analysis that reflects the current state of research on rankings, their influence and impact.

Download or read book Sustainable Education and Development Making Cities and Human Settlements Inclusive Safe Resilient and Sustainable written by Joseph N. Mojekwu and published by Springer Nature. This book was released on 2022-01-01 with total page 826 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents papers from the 10th Applied Research Conference in Africa (ARCA), showcasing the latest research on education and inclusive, safe, resilient, and sustainable communities. The conference is focused on applied research discussion and its dissemination, developing understanding about the role of research and researchers in the development of the continent. Education is a key driver to transform lives, build peace, eradicate poverty and drive sustainable development in Africa. Researchers face large challenges to making a meaningful contribution to the development of Africa. It is a continent where research can at time be not viewed directly related to development. The aim of the Applied Research Conference in Africa is to provide a platform for capacity building and networking among researchers in Africa. The proceedings is focussed on applied research, its discussion and dissemination and will be if interest to researchers, professors, graduate students, policymakers and professionals in industry.

Download or read book University Rankings written by Jung Cheol Shin and published by Springer Science & Business Media. This book was released on 2011-06-06 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking and exhaustive analysis of university ranking surveys scrutinizes their theoretical bases, methodological issues, societal impact, and policy implications, providing readers with a deep understanding of these controversial comparators. The authors propose that university rankings are misused by policymakers and institutional leaders alike. They assert that these interested parties overlook the highly problematic internal logic of ranking methodologies even as they obsess over the surveys’ assessment of their status. The result is that institutions suffer from short-termism, realigning their resources to maximize their relative rankings. While rankings are widely used in policy and academic discussions, this is the first book to explore the theoretical and methodological issues of ranking itself. It is a welcome contribution to an often highly charged debate. Far from showing how to manipulate the system, this collection of work by key researchers aims to enlighten interested parties.

Download or read book Research Handbook on the Student Experience in Higher Education written by Chi Baik and published by Edward Elgar Publishing. This book was released on 2023-11-03 with total page 593 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together cutting-edge research from over 50 leading international scholars, this forward-looking Research Handbook offers theoretical and empirical insights into the student experience in higher education.

Download or read book Proceedings of the Future Technologies Conference FTC 2021 Volume 3 written by Kohei Arai and published by Springer Nature. This book was released on 2021-10-24 with total page 882 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the state-of-the-art intelligent methods and techniques for solving real world problems along with a vision of the future research. The sixth Future Technologies Conference 2021 was organized virtually and received a total of 531 submissions from academic pioneering researchers, scientists, industrial engineers, and students from all over the world. The submitted papers covered a wide range of important topics including but not limited to technology trends, computing, artificial intelligence, machine vision, communication, security, e-learning and ambient intelligence and their applications to the real world. After a double-blind peer-reviewed process, 191 submissions have been selected to be included in these proceedings. One of the meaningful and valuable dimensions of this conference is the way it brings together a large group of technology geniuses in one venue to not only present breakthrough research in future technologies but also to promote discussions and debate of relevant issues, challenges, opportunities, and research findings. We hope that readers find the volume interesting, exciting, and inspiring.

Download or read book The Sage Handbook of Nursing Education written by Carol Hall and published by SAGE Publications Limited. This book was released on 2024-05-01 with total page 605 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past several years, a revival of research devoted to nursing education has emerged. This emergence has changed the way many educators engage in their practice of working with learners; and learners have come to expect that they will have a rich learning experience designed to develop new (or enhance prior) knowledge, skills, and attitudes. The SAGE Handbook of Nursing Education provides a detailed map of the current discipline, with a carefully selected team of international contributors offering the latest thinking about education in nursing across key areas. This handbook will be a key resource for academic educators, as well as graduate and postgraduate learners.

Download or read book Re Imagining Christian Higher Education written by Laurie Schreiner and published by Routledge. This book was released on 2018-12-07 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Re-Imagining Christian Higher Education takes a fresh and critical look at the challenges facing Christian colleges and universities and provides concrete recommendations for university leaders, faculty, and staff to implement in their daily work. Chapters in this book address leadership and diversity challenges, issues of affordability and sustainability, and ways of maintaining the distinguishing features of a Christ-centered liberal arts education. A vivid and compelling picture of the Christian university of the future is painted by these authors as they highlight the importance of embracing our Christian identity while being willing to engage a pluralistic and fragmented world. Firmly rooted in a missional identity of faithful learning that is committed to the intellectual, personal, and spiritual development of our students, Christian colleges and universities are encouraged to reclaim and revitalize the breadth and depth of the Christian tradition in order to move forward. The chapters in this book were originally published as a special issue of Christian Higher Education.

Download or read book Examining Higher Education Institutions Services to Veterans written by United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Economic Opportunity and published by . This book was released on 2014 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt: