Download or read book Measuring Service Quality in Freight Transport Networks written by Albert Mancera Sugrañes and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Marketing And Management Sciences Proceedings Of The International Conference On Icmms 2008 written by Damianos P Sakas and published by World Scientific. This book was released on 2010-01-20 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a collection of selected papers presented at the International Conference of Marketing and Management Sciences held from 23 to 25 May 2008 in Athens, Greece. The papers focus on how globalization has had significant impact on companies, societies and individuals alike. They discuss the need for new strategies and practices that can help cope with changes that arise due to globalization. Written in a simple manner, this book will be of interest to academics studying and teaching marketing and management courses and to managers dealing with strategies to cope with changes due to globalization./a

Download or read book Public Transportation Quality of Service written by Luigi Dell ́Olio and published by Elsevier. This book was released on 2017-10-11 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Transportation Quality of Service: Factors, Models, and Applications is the first book to help researchers better understand the contributing factors that can improve public transportation perception among users. The book compiles in one place metrics currently dispersed in journal articles, government publications and book chapters. It critically analyzes currently available modeling methodologies such as the Ordered Logit/Probit model and Models of Structural Equations, highlighting their advantages and disadvantages. The book addresses models of desired quality, including the views of users and non-users, discussing the gap between desired and perceived quality. The book also examines data mining approaches such as decision trees and neural networks, showing how to involve the public in the decision-making process to create policies that encourage public transport demand. Measuring passenger's views on public transportation is of critical concern to promote wider transit use in cities around the world. - Includes insights from both theoretical and practical points of view for both researchers and practitioners - Features case studies in each chapter that apply models discussed - Helps readers develop and design their own studies for measuring quality of service - Shows how to include perceived quality in contracts - Provides access to the survey formulas and data to better enable implementation of models

Download or read book Maritime Logistics written by Dong-Wook Song and published by Emerald Group Publishing. This book was released on 2012-01-12 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contemporary practice and scientific innovation consider the logistics aspects of shipping or maritime and seaport operations as one of the most important areas for development of competitive advantages in business and for study and research. This book covers issues having a significant impact on the industry.

Download or read book Measuring Performance in Freight Transport a Structured Literature Review written by Nicolas Eschenbach and published by . This book was released on 2017-09-12 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2016 in the subject Business economics - Supply, Production, Logistics, grade: 1, Vienna University of Economics and Business (Informationsverarbeitung & Prozessmanagement), language: English, abstract: Changing economic conditions and increasing competition forced many companies to extend their supply, production and distribution networks towards global approaches. This led to an increase in the importance of freight transport. In consequence, freight carriers are currently required to provide either cost or time efficient solutions to a wide range of industries. In order to select appropriate modes of transport or suitable carriers, enterprises must consider their performance beforehand. Moreover, carriers must be precisely aware of their own performance at any time. Consequently, performance measurement and the definition of suitable performance metrics plays an essential role in freight transport. In practice, companies have to face an extensive variety of indicators that can be used to assess performance in freight transport. Studies prove that there is lack of consistency in the usage of metrics. At the same time, researchers have to cope with wide range of available literature that discusses performance evaluation in freight transportation which is, though, often limited to specific areas of application. In this thesis a structured literature review (SLR) is carried out which has the objective to systematically find out how companies measure performance in intermodal, road, rail, air, and maritime freight transport. The conceptual findings of this SLR provide a list of 1742 metrics from the literature that can either be applied for one or several modes of freight transport. In addition, 47 different ways how KPIs can be classified are identified. The SLR proves that operational performance indicators mainly regard time, distance and available equipment. Strategic metrics focus on costs levels, the change of costs over time, ra

Download or read book The Service Productivity and Quality Challenge written by P.T. Harker and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 511 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 While all of these explanations seem to have merit, there is one dominant reason why the percentage of GDP and employment dedicated to services has continued to increase: low productivity. According to Baumol's cost disease hypothesis (Baumol, Blackman, and Wolff 1991), the growth in services is actually an illusion. The fact is that service-sector productivity is improving slower than that of manufacturing and thus, it seems as if we are consuming more services in nominal terms. However, in real terms, we are consuming slightly less services. That is, the increase in the service sector is caused by low productivity relative to manufacturing. The implication of Baumol's cost disease is the following. Assuming historical productivity increases for manufacturing, agriCUlture, education and health care, Baumol (1992) shows that the U. S. can triple its output in all sectors within 50 years. However, due to the higher productivity level for manufacturing and agriculture, it will take substantially more employment in services to achieve this increase in output. To put this argument in perspective, simply roll back the clock 100 years or so and replace the words manufacturing with agriculture, and services with manufacturing. The phenomenal growth in agricultural productivity versus manufacturing caused the employment levels in agriculture in the U. S. to decrease rapidly while producing a truly unbelievable amount of food. It is the low productivity of services that is the real culprit in its growth of GDP and employment share.

Download or read book A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry written by Paul Ryus and published by Transportation Research Board. This book was released on 2010 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Transit Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry explores the use of performance measurement and benchmarking as tools to help identify the strengths and weaknesses of a transit organization, set goals or performance targets, and identify best practices to improve performance.

Download or read book Logistics Transportation Systems written by MD Sarder and published by Elsevier. This book was released on 2020-10-17 with total page 455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Logistics Transportation Systems compiles multiple topics on transportation logistics systems from both qualitative and quantitative perspectives, providing detailed examples of real-world logistics workflows. It explores the key concepts and problem-solving techniques required by researchers and logistics professionals to effectively manage the continued expansion of logistics transportation systems, which is expected to reach an estimated 25 billion tons in the United States alone by 2045. This book provides an ample understanding of logistics transportation systems, including basic concepts, in-depth modeling analysis, and network analysis for researchers and practitioners. In addition, it covers policy issues related to transportation logistics, such as security, rules and regulations, and emerging issues including reshoring. This book is an ideal guide for academic researchers and both undergraduate and graduate students in transportation modeling, supply chains, planning, and systems. It is also useful to transportation practitioners involved in planning, feasibility studies, consultation and policy for transportation systems, logistics, and infrastructure. Provides real-world examples of logistics systems solutions for multiple transportation modes, including seaports, rail, barge, road, pipelines, and airports Covers a wide range of business aspects, including customer service, cost, and decision analysis Features key-term definitions, concept overviews, discussions, and analytical problem-solving

Download or read book Performance Measurement of Transportation Systems written by and published by Transportation Research Board. This book was released on 2013 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each track consisted of a plenary session followed by three concurrent breakout sessions. These proceedings follow the conference format, with the plenary sessions and the breakout sessions for each of the five tracks presented in chronological order. The breakout sessions and the closing session gave participants the opportunity to provide ideas and suggestions on further research, technology transfer, and training. Research topics identified for potential consideration are listed in the section on concluding remarks. The conference also featured an interactive poster session. Summaries provided by the poster authors are presented in Appendix A. The conference attracted 130 participants from Canada, Germany, Japan, the Netherlands, South Africa, and the United States, and featured transportation specialists who offered real-world expertise on the application of performance metrics and case studies.

Download or read book Total Cost Management Practices in Passenger Road Transport Undertakings in Karnataka written by Dr. Raghavendra n.r, dr. Usha devi and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Transportation Logistics and Services Public Passenger Transport Service Quality Definition Targeting and Measurement written by British Standards Institute Staff and published by . This book was released on 2002-05-10 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transportation, Logistics, Passenger transport, Quality, Performance, Quality management

Download or read book Modelling of the Interaction of the Different Vehicles and Various Transport Modes written by Aleksander Sładkowski and published by Springer. This book was released on 2019-01-28 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: ​This book discusses various issues of modeling freight and passenger traffic, and explores the common approaches and regional differences. The latter may be a consequence of national legislation or the various approaches that are adopted by scientists around the globe. It focuses on the organization of transcontinental transport and aspects of planning and harmonizing the movement of various transport means, particularly intermodal and multimodal transport. New approaches to the prediction of transportation needs are also considered. Written by international experts, the book is divided into 2 parts: the first part analyzes passenger transport, while the second addresses freight transport. It is intended wide audience, including university professors, graduate and Ph.D. students; transport professionals, and logistics specialist.

Download or read book Reliability and Statistics in Transportation and Communication written by Igor Kabashkin and published by Springer Nature. This book was released on 2020-03-28 with total page 717 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reports on cutting-edge theories and methods for analyzing complex systems, such as transportation and communication networks and discusses multi-disciplinary approaches to dependability problems encountered when dealing with complex systems in practice. The book presents the most noteworthy methods and results discussed at the International Conference on Reliability and Statistics in Transportation and Communication (RelStat), which took place in Riga, Latvia on October 16 – 19, 2019. It spans a broad spectrum of topics, from mathematical models and design methodologies, to software engineering, data security and financial issues, as well as practical problems in technical systems, such as transportation and telecommunications, and in engineering education.

Download or read book Analysis of Customer Perception on the Core Service Quality of Freight Forwarding Business of Kuehne Nagel Ltd written by Md. Zahir Uddin Arif and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study analyses the customer perception on the service quality of freight forwarding business of Kuehne Nagel Ltd. In this study, a cause and effect relationship between service quality and financial performance of a freight forwarding company in the context of Kuehne Nagel Ltd. has also been identified qualitatively. As a result, for the purpose of the study, customer perception on the service quality factors on a Likert scale and financial aspects of the company have been analyzed. This study is exploratory in nature. To measure qualitatively the core service quality of Kuehne Nagel Ltd. Bangladesh, this study has collected necessary primary information from the existing customers of Kuehne Nagel Ltd. Bangladesh. However, secondary information have been collected from the company records, annual reports, balance sheets, and income statements to measure the financial performance and to present a qualitative effect of service quality with the financial performance of Kuehne Nagel Ltd. The study has found out that considering the two factors- service quality and sales volume, service of Kuehne Nagel Ltd. has no or little significant relationship with financial performance but the provision of high standards of service quality will lead to improve financial performance. This study will certainly be an encouragement for further studies in such areas of study. In addition, the findings and recommendations will contribute to the organizations involved in freight forwarding business as well as academicians, researchers, practitioners and research students of the globe in their respective field of study.

Download or read book An Approach for the Evaluation of Freight Network Operations written by Marc N. Terziev and published by . This book was released on 1978 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Designing Mobility and Transport Services written by Mike Tovey and published by Taylor & Francis. This book was released on 2016-11-10 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: European cities increasingly face problems caused by transport and traffic. For many people transport provision is unsatisfactory and current arrangements are leading to a deteriorating environment. A fundamental problem is that our currently fragmented approach makes it difficult to understand fully the circumstances and needs of transport users. In any overall approach public transport is a crucial component. Designing Mobility and Transport Services shows how these issues can be addressed and resolved. The development of an inclusive, validated passenger experience measurement instrument is the first step in understanding the situation and thus tackling it. It is needed if we are to create high quality, user centred, integrated, accessible public transport services, which are capable of attracting and retaining public transport users whilst meeting sustainability targets. The METPEX research project was devised to tackle these issues. Coordinated by Coventry University, the METPEX consortium brought together 16 European partners from 12 countries. The project’s underlying rationale was the proposition that if transport operators and authorities were provided with a robust, reliable and tailorable means of measuring the whole multimodal passenger journey, they could improve service provision. The book describes how such an improvement can be achieved, to attract travellers out of their private vehicles, thereby reducing congestion and pollution and increasing health and well-being. It provides a template for a creative approach and a meta-design narrative in designing for transport systems to enhance mobility choices by improving the door to door journey and thus underpin sustainable transport initiatives.

Download or read book The Handbook of Logistics and Distribution Management written by Alan Rushton and published by Kogan Page Publishers. This book was released on 2022-01-03 with total page 823 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully grasp the core principles of logistics, distribution management and the supply chain, in addition to emerging trends and the latest technologies, with this definitive guide that offers clear and straightforward explanations. The Handbook provides practitioners and students with a complete, step-by-step overview of the many different aspects of setting up, managing and optimizing supply chains. Designed to offer a full appreciation of how supply chains are planned and operated, it is structured logically and delves into topics in more clarity and detail than disparate collections of research papers. Integrating both strategic and tactical insights, this textbook is underpinned throughout by real-world data and worked examples that bring the concepts to life. The seventh edition offers: Updates and solutions designed to meet the challenges faced by those studying and working in the sector New coverage of future supply chain related technologies, including artificial intelligence, data analytics, digital twins and autonomous mobile robots and how these can be used to optimize operations and increase productivity Online resources including lecture slides (tables, images and formulae from the text), acronyms and abbreviations and infographics. Written by an author team with extensive practical experience in some of the most challenging environments across the world, this seminal text is an invaluable resource for both practitioners and students, providing a useful desk reference for topics across the wide ranging and vitally important fields of logistics and the supply chain.