Download or read book Maximizing Your SAP CRM Interaction Center written by John Burton and published by SAP PRESS. This book was released on 2009 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Each chapter describes specific functions, explains why they are useful, and then demonstrates how to use and customize them. Topics covered include Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, IC Marketing, IC Service, Shared Services Center, Telesales, and much more. You'll also learn about customer success stories and SAP's current and future plans. This book is up to date for CRM 2007, but also provides useful information for all versions of the IC, including tips and suggestions on why it is beneficial to upgrade. Whether you're a newcomer to SAP CRM and need an introduction to the Interaction Center, or you're a current SAP CRM IC user who wants to know what's new and find out how to customize your options, this book will give you the answers you need.
Download or read book Discover SAP CRM written by Srini Katta and published by Galileo Press. This book was released on 2013 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Sams Teach Yourself SAP in 24 Hours written by Tim Rhodes and published by Pearson Education. This book was released on 2004-07-16 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: Third Edition: Thoroughly Updated and Expanded, with Extensive New Coverage! In just 24 sessions of one hour or less, you’ll master the entire SAP project lifecycle, from planning through implementation and system administration through day-to-day operations. Using this book’s straightforward, step-by-step approach, you’ll gain a strong real-world foundation in both the technology and business essentials of today’s SAP products and applications—from the ground up. Step-by-step instructions walk you through the most common questions, issues, and tasks you’ll encounter with SAP. Case study-based exercises help you build and test your knowledge. By the Way notes present interesting pieces of information. Did You Know? tips offer advice or teach an easier way. Watch Out! cautions warn about potential problems. Learn how to... Understand SAP’s newest products for enterprises and small-to-midsize businesses, and choose the right solutions for your company Discover how SAP integrates with Web services and service-oriented architecture Develop an efficient roadmap for deploying SAP in your environment Plan your SAP implementation from business, functional, technical, and project management perspectives Leverage NetWeaver 7.0 features to streamline development and integration, and reduce cost Walk through a step-by-step SAP technical installation Master basic SAP system administration and operations Perform essential tasks such as logon, session management, and printing Build SAP queries and reports Prepare for SAP upgrades and enhancements Develop your own personal career as an SAP professional Register your book at informit.com/title/9780137142842 for convenient access to updates and corrections as they become available.
Download or read book Learn SAP CRM Service Configuration written by Innoware Pjp and published by Independently Published. This book was released on 2023-03-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn SAP CRM Service Configuration Mastering SAP CRM Service Configuration: A Comprehensive Guide to Optimizing Your Customer Service Processes The book covers the following: 1 Introduction to SAP CRM Service Configuration 1.1 Overview of SAP CRM and its role in customer relationship management 1.2 Benefits of using SAP CRM Service 1.3 Key components of SAP CRM Service 2 Understanding the SAP CRM Service Organizational Structure 2.1 Organizational units in SAP CRM Service 2.2 Business partners and their roles in SAP CRM Service 2.3 Relationships between organizational units and business partners 3 Service Products and Categories 3.1 Configuring service products 3.2 Service product hierarchies 3.3 Service categories and their role in CRM Service 4 Service Contracts and Agreements 4.1 Types of service contracts 4.2 Creating and managing service contracts 4.3 Service level agreements and their importance in CRM Service 5 Service Order Management 5.1 Overview of service order processing 5.2 Configuring service order types 5.3 Creating and managing service orders 6 Service Quotations and Confirmations 6.1 Creating and managing service quotations 6.2 Configuring service confirmation types 6.3 Service confirmations and their role in CRM Service 7 Resource Planning and Scheduling 7.1 Resource planning concepts in SAP CRM Service 7.2 Configuring resource planning and scheduling settings 7.3 Allocating and managing resources for service orders 8 Service Billing and Invoicing 8.1 Overview of service billing and invoicing in SAP CRM Service 8.2 Configuring billing and invoicing settings 8.3 Creating and managing service invoices 9 Service Analytics and Reporting 9.1 Importance of analytics and reporting in CRM Service 9.2 Configuring CRM Service analytics and reports 9.3 Analyzing service performance using SAP CRM Service reports 10 Integrating SAP CRM Service with Other SAP Modules 10.1 Integration with SAP ERP 10.2 Integration with SAP SCM 10.3 Integration with SAP HCM 11 Advanced Topics in SAP CRM Service Configuration 11.1 Service case management 11.2 Customer interaction center (CIC) configuration 11.3 Service ticket management 12 Best Practices and Tips for SAP CRM Service Configuration 12.1 Optimizing service processes 12.2 Streamlining service operations 12.3 Maintaining efficient CRM Service system performance
Download or read book MySAP CRM Interaction Center written by Thorsten Wewers and published by Galileo PressInc. This book was released on 2006-01 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book SAP CRM written by Chandrakant Agarwal and published by SAP PRESS. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.
Download or read book Investimenti stock di capitale e produttivit dei fattori written by and published by . This book was released on 1995 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Definitive Guide to Social CRM written by Barton J. Goldenberg and published by Pearson Education. This book was released on 2015 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social CRM is already enabling innovative companies to engage customers through powerfully effective two-way dialogues, and to build customer-centric strategies that drive real value. In this book the field's leading expert offers a proven, four-step methodology for making Social CRM work in any organization: B2B, B2C, or B2B2C. Writing for both decision-makers and implementers, Barton Goldenberg shows how to integrate people, process and technology to optimize relationships with every customer, achieve seamless collaboration across customer-facing functions, and make the most of today's leading social platforms. Goldenberg shows how to: Systematically harvest information from Social Media conversations and communities: Facebook, Twitter, LinkedIn, Google+, and beyond Integrate this information into expanded customer profiles Use these profiles to personalize your customer service, marketing messages, and sales offers far more effectively Goldenberg assesses the changing impact of social media on customer relationships, identifies smarter ways to profitably integrate it throughout your business, guides you through Social CRM planning and implementation, and examines key challenges and opportunities in leveraging Social CRM after you've deployed it. You'll find practical advice on issues ranging from strategy to software selection, vendor negotiation to team development and day-to-day operations. Goldenberg concludes by previewing the future of Social CRM - and the fast-changing customer tomorrow's systems must serve.
Download or read book Customer Relationship Management written by Francis Buttle and published by Routledge. This book was released on 2009 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.
Download or read book MySAP CRM written by Rüdiger Buck-Emden and published by Sap PressAmerica. This book was released on 2004-01-01 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Enhancing Enterprise Intelligence Leveraging ERP CRM SCM PLM BPM and BI written by Vivek Kale and published by CRC Press. This book was released on 2016-02-22 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, a
Download or read book Sales and Distribution in SAP ERP written by Matt Chudy and published by SAP PRESS. This book was released on 2014-12-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book for Sales and Distribution business users, you'll get simple explanations to the most common SD tasks, with helpful screenshots and lists of transaction codes you'll use. Start the journey with master data setup, and then move on to explore sales, shipping, and billing tasks. Elevate your functional skills by mastering reporting and financial supply chain activities.
Download or read book SAP C 4HANA written by Sanjjeev K. Singh and published by SAP PRESS. This book was released on 2019 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book IT Service Management in SAP Solution Manager written by Nathan Williams and published by SAP PRESS. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stay ahead of the curve with IT Service Management (ITSM)! This comprehensive guide provides everything youll need to work effectively with the latest versions of ChaRM and Application Incident Management (the new Service Desk).
Download or read book SAP CRM Technical Principles and Programming written by Stephen Johannes and published by SAP PRESS. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Calling all developers and consultants: build the best SAP CRM system you can with this essential, one-stop guide!
Download or read book Workflow Management with SAP WebFlow written by Andrew N. Fletcher and published by Springer Science & Business Media. This book was released on 2003-09-19 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is now possible to gain competitive advantages based on consolidated R/3 system implementations. One of the most important optimisation aspects is a more consistent process integration in order to bring about fast, secure and cost effective business processes. This approach inevitably leads to Workflow Management and for SAP users to SAP® WebFlow®. This book introduces the topic of Workflow Management, gives an overview of the technical possibilities of SAP® WebFlow® and allows the reader to assess SAP workflow project risks and costs/benefits based on real life examples. Check lists and technical hints not only aid the reader in evaluating potential projects but also in the management of real life workflow project engineering.
Download or read book Supplier Relationship Management written by Stephen Easton and published by Apress. This book was released on 2014-06-14 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: There’s a new buzz phrase in the air: Supplier Relationship Management (SRM). Corporate executives know it’s necessary, but there’s only one problem. Nobody yet knows how to do it. Or they think it’s all about bashing your vendors over the head until they reduce the price another 4%. Supplier Relationship Management: How to Maximize Vendor Value and Opportunity changes all that. Containing the best and most innovative advice from the operations and procurement experts at consultant AT Kearney, this book shows that SRM is at root a strategic discussion requiring cross-functional interaction and internal alignment at the highest levels. It requires an honest appraisal of the value that suppliers now bring to your firm, as well as their potential value. It then requires a frank and constructive business-to-business dialogue about how to improve the relationship. When this happens, a company reaps myriad benefits, ranging from new opportunity to added value to competitive advantage—and, quite likely, to overall (and sometimes substantial) cost reductions. This book shows the most concrete methods you can use today to: Identify value-adding opportunities in the supply chain Work closely with suppliers to maximize the benefits Work the "Critical Cluster" of suppliers, where the greatest opportunity for advantage lies Review suppliers to encourage constant gains in quality and cost Turn your SRM strategy into a major competitive advantage Supplier Relationship Management introduces and explains the Supplier Interaction Model, a key tool that will help you get the most from your supplier relationships. It segments the supplier universe into nine categories, from those you want to run away from fast to those so good and so useful to your organization that it can make sense to invest in them directly. Numerous case studies show how to apply the principles to your situation. Supplier Relationship Management burns off the fog that has surrounded the procurement process for far too long. It is the definitive guide for business executives who want to get the maximum benefits from suppliers and gain very real advantages over competitors.
