Download or read book Maximize your business potential with this winning telephone customer service strategy written by Danielle Gaudreau and published by Danielle Gaudreau. This book was released on 2021-07-18 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is the heart of every business. Without GREAT customer service, your business may not be THRIVING to its FULL potential. 87% of happy customers will PROMOTE your company by telling others that your service was great. Allowing your current clients to stay LOYAL, and ATTRACT new ones! On the other hand, 96% of unsatisfied customers will tell others about a bad experience they had. This obviously reflects badly on the company. This is why it's CRUCIAL to offer an exceptional level of customer service! Having close to 20 years of experience in the industry, my role is to help you MAXIMIZE your business potential, by teaching this elite customer service strategy. This course, built for corporate and business owners, could potentially also help with: - give your agents a CLEAR framework to go by - have your agents learn proper telephone etiquette - increase your agents PRODUCTIVITY - give your business a GOOD REPUTATION - have your agents learn the basic method of retaining a client - have your agents sound professional - turn your clients into PROMOTERS Teaching your agents how to deliver WORLD CLASS customer service over the telephone can also likely OPTIMIZE your chance of having a great reputation, increasing your company's success. In fact, companies with superior customer service brings 5.7 times MORE REVENUE than competitors that lag in their customer service! In 2021, you simply can NOT survive unless you have a great REPUTATION! This is why, you need to make customer service an absolute PRIORITY... It's the BACKBONE of your business! Potentially, this course could also help you save money by not having to spend as much in advertising! It offers INCREDIBLE value, and includes the 8 steps to a perfect call, as well as the tips, cues, and tactics I learned through the many years of practice I had. *For your convenience, all the documents also have been created. Also, the name of your company and/or logo can easily be added. 30 day money back guarantee DISCLOSURE: Results are dependent upon experience and will vary based on effort, education, business model, and market forces sometimes beyond our control. Please note that evolvecoaching is not offering a business opportunity. Evolvecoaching teaches skills and insight drawn from their experiences. There are no guarantees of earnings and your results may vary.

Download or read book Winning on Purpose written by Fred Reichheld and published by Harvard Business Press. This book was released on 2021-12-07 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

Download or read book Connected Strategy written by Nicolaj Siggelkow and published by Harvard Business Press. This book was released on 2019-04-30 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies. Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategy Integrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.

Download or read book Small Business Big Opportunity written by Rob Hartnett and published by Small Biz, Big Opportunity. This book was released on 2006 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Online Income Unleashed Key Strategies for Building a Sustainable Business written by Shu Chen Hou and published by KOKOSHUNGSAN®. This book was released on with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of working long hours for little reward? Do you dream of starting your own business and achieving financial freedom? If so, you're in luck – Online Income Unleashed is here to help! Our comprehensive guide to building a sustainable online business is packed with key strategies and expert advice to help you achieve your financial goals. Whether you're a seasoned entrepreneur or just starting out, our proven methods and techniques will help you succeed in the competitive world of online business. From building your first mailing list to creating your first product, we'll guide you every step of the way. You'll learn how to harness the power of social networking and niche marketing, as well as how to use performance marketing and multitier programs to generate traffic and increase sales. But our guide isn't just about the nuts and bolts of building an online business. We'll also help you develop the critical skills you need to succeed, such as adaptability and creativity. We'll show you how to stay ahead of the curve by embracing new technologies and trends, and how to create a culture of adaptability within your team. Whether you're looking to build a side hustle or a full-time business, Online Income Unleashed has everything you need to succeed. With our expert guidance and proven strategies, you can build a sustainable online business that will provide you with the financial freedom and lifestyle you've always dreamed of. So what are you waiting for? Order your copy of Online Income Unleashed today and start building the online business of your dreams!

Download or read book Strategic Customer Service written by John Goodman and published by AMACOM. This book was released on 2019-02-05 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty. Strategic Customer Service is a data-packed roadmap that shows you how. This invaluable resource distills decades of research on the impact of great versus mediocre service. Complete guidelines and case studies explain how to: Gather and analyze customer feedback Empower employees to fix problems Track your impact on revenue Generate sensational word of mouth Tap opportunities to cross-sell and up-sell Strategic Customer Service draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach you how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line. Why settle for passive service? Make a business case for ramping up operations—and get the tools for making it pay off. Transform customer service into a strategic function, and reap benefits far exceeding investments.

Download or read book Strategic Customer Relationship Management in the Age of Social Media written by Khanlari, Amir and published by IGI Global. This book was released on 2015-07-16 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's society, organizations are looking to optimize potential social interactions and increase familiarity with customers by developing relationships with various stakeholders through social media platforms. Strategic Customer Relationship Management in the Age of Social Media provides a variety of strategies, applications, tools, and techniques for corporate success in social media in a coherent and conceptual framework. In this book, upper-level students, interdisciplinary researchers, academicians, professionals, practitioners, scientists, executive managers, and consultants of marketing and CRM in profit and non-profit organizations will find the resources necessary to adopt and implement social CRM strategies within their organizations. This publication provides an advanced and categorized variety of strategies, applications, and tools for successful Customer Relationship Management including, but not limited to, social CRM strategies and technologies, creation and management of customers' networks, customer dynamics, social media analytics, customer intelligence, word of mouth advertising, customer value models, and social media channel management.

Download or read book Clever Girl Finance The Side Hustle Guide written by Bola Sokunbi and published by John Wiley & Sons. This book was released on 2021-05-19 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get the straight goods on how to build a thriving side hustle from someone who’s been there before In Clever Girl Finance: The Side Hustle Guide, celebrated finance expert, influencer, CEO, and author Bola Sokunbi delivers your own personal key to unlocking more money, more freedom, and more security in your life. You’ll find out how to achieve financial prosperity by leveraging a side hustle business to increase your income and build wealth. You’ll discover how to: Build your confidence, eliminate your fears, and strengthen your focus Establish a strong foundation for your new business, even without prior experience Create a solid plan to brand, market, and grow a business your customers won’t be able to get enough of Write a realistic financial plan for your side hustle and to create long-term wealth Perfect for those with a side hustle dream and some energy to spare, Clever Girl Finance: The Side Hustle Guide will also earn a place in the libraries of anyone who’s ever thought about building a successful and profitable side hustle from the ground up but didn’t know where to start.

Download or read book 10 Steps to Successful Business Writing 2nd Edition written by Jack E. Appleman and published by Association for Talent Development. This book was released on 2017-11-14 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Today’s Business World, You Are What You Write Good writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever. With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation. It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.

Download or read book Boost Business in 24 Hours written by John Lewis and published by Boost Template LLC. This book was released on 2024-10-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take your business to the next level in just 24 hours with 100 powerful strategies designed for instant impact! Inside, you'll find: • Quick Wins: Actionable tactics for fast results. • Brand Building: Create a standout, memorable brand. • Marketing Mastery: Proven methods to attract customers and drive sales. • Sales Boost: Convert leads and increase revenue immediately. • Customer Loyalty: Enhance experiences and build lasting relationships. This book delivers proven, no-nonsense strategies to grow your business from day one. Get ready to see real results fast!

Download or read book The Business Environment written by Paul Wetherly and published by Oxford University Press, USA. This book was released on 2014 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed specifically for students new to the study of business, this book explores the global range of environments within which business operates. Wetherly and Otter encourage critical thinking via a unique 'themes and issues' approach, which reflects the integrated, dynamic reality of businesses today.

Download or read book Soliciations Bids Proposals Source Sel written by Gregory A. Garrett and published by Wolters Kluwer. This book was released on 2007-04-01 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fast-paced book walks you through the entire buying and selling life-cycle in just the first chapter. Chapters 2-7 then provide the detailed process inputs, proven tools and techniques, and desired outputs for all three phases and each of the seven key steps which both buyers and sellers must accomplish to achieve business success. Chapters 8, 9, and 10 each provide a thought-provoking discussion of proven effective best practices to improve buying and selling. Each chapter provides best practices in solicitations, bids/proposals, and contracts in a different marketplace. Chapter 8 addresses best practices in the U.S. Federal Government Marketplace. Chapter 9 provides best practices in the U.S. Commercial Marketplace. Finally, Chapter 10 discusses buying and selling best practices in the Multi-National/Global Marketplace. This one-of-a-kind book provides both breadth and depth of practical guidance, which few books have ever delivered. Plus, the authors have included numerous excellent interviews of buying and selling business professionals, from both the U.S. Government and industry. The interviews alone are worth the price of this book. If you are a business professional involved in any aspect of buying or selling products, services, and/or solutions, then this book is a must buy, read, and do!

Download or read book UGC NET JRF Commerce Book Marketing Management written by Daniel Robert and published by Innovative Institute. This book was released on with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Winning the Big Ones How Teams Capture Large Contracts written by Michael O'Guin and published by Lulu.com. This book was released on 2012 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors, using the techniques in Winning the Big Ones, have helped their clients win over $286 Billion in contract awards with an 86%% win rate. This book describes how capture teams pursue and win large contracts. Learn how top performing capture teams pursue and win large contracts: - Structure your business acquisition process like the top performers - Select the best few opportunities - Develop a win strategy that differentiates your solution on those attributes most important to the customer - Establish the Price-to-Win to bid the highest price possible and win - Collect intelligence and conduct competitive analysis - Influence the customer to shape the acquisition to improve your position - Pre-sell your solution - Organize and staff the capture team - Craft persuasive win themes and proofs of benefits - Close the sale with effective negotiation strategies. All of these techniques are illustrated with a hundreds of real world examples.

Download or read book 100 Real Estate Marketing Ideas written by Nick Tsai and published by Nick Tsai. This book was released on with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive real estate market, standing out from the crowd is crucial. In this comprehensive guide, you'll discover 100 proven marketing strategies that will help you generate more leads, build a better brand, and win more clients. Written specifically for real estate agents and Realtors, this book is packed with actionable ideas that you can implement right away. From leveraging social media to hosting open houses, this book covers all the essential marketing tactics you need to succeed in the real estate industry. Whether you're a seasoned pro or just starting out, this book will give you the tools you need to take your business to the next level. Get your copy of "100 Real Estate Marketing Ideas That Work" today and start seeing results

Download or read book Customer Service Best Practices written by Ron Zemke and published by Human Resource Development. This book was released on 1998 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Marketing Communications written by PR Smith and published by Kogan Page Publishers. This book was released on 2019-12-03 with total page 673 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The authors have the uncommon knack of taking the complex and explaining it in a clear, compelling way. I recommend it if you want to learn the principles of strategic communications and get structured suggestions to create better campaigns." Dave Chaffey, Co-founder and Content Director, Smart Insights This book has the strongest focus of online and offline integration of any marketing communications textbook. A blended approach to marketing is in its DNA. Compared to the competition that too often uses a bolts-on approach to integration, this book is essential for giving students the precise skills employers will look for - to be able to implement genuinely integrated marketing campaigns. This new, seventh edition combines professional and academic expertise to ground big picture theory into real-world case studies, drawing from cutting-edge global companies like Snapchat and Spotify, that will teach students the why behind the how. With increased focus on social media and the latest digital technologies, this new edition will teach students: - How AI, the Internet of Things, Big Data, AR/VR and marketing automation can be used successfully in campaigns - The opportunity and risks of social media - How to navigate ethical and data management challenges - How to use the current preferred digital marketing tools and technology Covering the key themes of customer engagement, experience and journey, this book will allow students to become truly confident working in an environment of ongoing technological transformation.