Download or read book The Master Key Keepers and the Doppelganger written by VL Levy and published by AuthorHouse. This book was released on 2007-01-08 with total page 736 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over two thousand years ago, the sacred Ark of the Covenant mysteriously disappeared without a trace- prophesized to return to the people and be opened at some undisclosed date; symbolizing that the coming of the messiah is near. That time has now passed. Is the prophecy about to be fulfilled? If so, why is the Ark still missing? What will happen if the Ark is found and opened? More importantly, who among us in the modern day world, has God chosen to open it? Consider if you will, what you would do if Jesus, flanked by twelve great masters, mysteriously appeared before you, relaying that you were responsible for guarding and mastering the keys to the Ark of the Covenant? Armed with the knowledge that humanitys fate depended on their awareness that the prophecy was about to be fulfilled, would you have the courage to tell them why you were here? What if no one believed you? Every few hundred years or so, a messiah, messenger, or sage is sent to walk among the masses; assigned to fulfill a sacred mission that will alter the course of humanity forever. This time, a team was sent in to open the most sought after historical biblical artifact the world has ever known- the Ark of the Covenant! The Master Key Keepers and the Doppelganger is a compelling true story of one familys journey as they experience magic and miracles beyond their wildest imaginations! Find out how their mission will affect your future in this amazing book filled with page turning adventures! The time is much closer than you may think!
Download or read book Mastering the Irate Caller written by Joshua Martin and published by . This book was released on 2020-07-27 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: The notion that call centers are stressful environments is nothing new. The never-ending influx of irate customers combined with a break-neck pace is enough to wear down the strongest among us. In his book, Mastering the Irate Caller, Joshua Martin presents a proven formula for how to turn the angriest customer around, and most importantly, how to stay sane on the job. After unexpectedly landing a job at a call center, Joshua quickly discovered that he had something that almost every one of his colleagues lacked: the natural ability to de-escalate conflict. But being good at a job doesn't mean a job is good for you. In Joshua's case, all the angry insults that customers berated him with started to impact his mental health. First, he would replay difficult conversations in his head, long after he had clocked out of work. Then, he became so emotionally exhausted that he began having meltdowns in his car. His colleagues were no different. He saw coworkers having anxiety attacks, quitting on the spot after a call went bad, and even drinking on the job. Joshua knew he would either need a new career or a new perspective. After months of research, he developed a formula to calm down the angriest caller while staying calm and centered. At first, Joshua applied his formula to his own calls only. As he moved into management positions, he began training his staff to de-escalate conflict using the same tools. The results were transformative. This book is the product of his research-a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift-from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others' actions personally. Joshua includes valuable information about the way our bodies respond to stress, how we communicate with one another, and what we need to do to be the best versions of ourselves. His step-by-step instructions and practical exercises help readers learn how to shift their mindsets, connect with customers, and leave work at work. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field. It is a must-read for agents and leaders alike. Instead of bringing the stress of work home to their families, his readers just might bring home some of his tools instead.
Download or read book Lords of the Coast written by Jackson Gregory and published by . This book was released on 1935 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Developing Auto instructional Materials written by A.J. Romiszowski and published by Routledge. This book was released on 2013-12-16 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: This two-volume work on the development of instruction is planned as a companion to an earlier book - Designing Instructional Systems. The present work continues the micro-design stages of lesson and instructional materials development. Taken together, these two volumes give extensive coverage of practical techniques for the development of instruction. This title draws a distinction between instructional design and instructional development, although some authors seem to use the two terms synonymously. The structure of the content will enable the two volumes to be used conveniently as both initial reading or later reference material.
Download or read book Training written by and published by . This book was released on 1990 with total page 674 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Advice from a Call Center Geek written by Thomas Laird and published by . This book was released on 2018-08-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
Download or read book Film Video Finder written by and published by . This book was released on 1997 with total page 1572 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Download or read book Journey to Center written by Thomas Crum and published by Simon and Schuster. This book was released on 1997-10-16 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vital techniques needed to achieve a more relaxed, energized, and integrated approach to our lives. This practical guide introduces readers to the Zen principles Tom Crum has lived by and taught for many years. As a black belt in aikido, a motivational speaker, and an instructor in everything from mathematics to skiing, Crum learned that the key to success in any endeavor is mastering the art of "centering." He teaches here the vital techniques for achieving a more relaxed, energized, and integrated approach to our lives.
Download or read book The Office Economist written by and published by . This book was released on 1924 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Download or read book The Master Mate and Pilot written by and published by . This book was released on 1912 with total page 612 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by Best Sellers Publishing. This book was released on 1996 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Promotes the theory that superior customer service leads to a superior business organisation
Download or read book Politics written by Hendrik Hertzberg and published by Penguin. This book was released on 2005-06-28 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cause for jubilation: One of America’s wisest and most necessary voices has distilled what he knows about politics, broadly speaking, into one magnificent volume. Here at last are Henrik Hertzberg’s most significant, hilarious, and devastating dispatches from the American scene he has chronicled for four decades with an uncanny blend of moral seriousness, high spirits, and perfect rhetorical pitch. Politics is at once the story of American life from LBJ to GWB and a testament to the power of the written word in the right hands. In those hands, politics encompasses everyone from Jerry Garcia to Rush Limbaugh, every place from New Hampshire to Nicaragua, and everything from Playboy vs. Penthouse to Bush vs. Gore. Hendrik Hertzberg breaks down American politics into its component parts—campaigns, debates, rhetoric, the media, wars (cultural, countercultural, and real), high crimes and misdemeanors, the right, and more. Each section begins with a new piece of writing framing the subject at hand and contains the choicest, most illuminating pieces from his body of work. Politics is a tour of the defining moments of American life from the mid-’60s till the mid-’00s, a ride though recent American history with one of the most insightful and engaging guides imaginable, a writer who consistently makes us see more clearly and feel more deeply. “Politics is invaluable for all sorts of reasons—chief among them being decades of elegant writing in the service of surgical intelligence.”—Toni Morrison
Download or read book Pere Marquette Magazine written by and published by . This book was released on 1922 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Revenge Tactics from the Master written by George Hayduke and published by Lyle Stuart. This book was released on 1994 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
