Download or read book Mastering Digital Customer Service written by Jeremy Manna and published by Independently Published. This book was released on 2023-03-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This eBook is ideal for anyone involved in developing digital support strategies or improving their current support strategies, from customer support representatives and managers to business owners and entrepreneurs. It's also a valuable resource for anyone looking to improve their online communication skills and provide exceptional digital support. In today's digital age, providing excellent customer service is no longer limited to in-person interactions. As more and more businesses move online, it's important to have a solid understanding of how to provide effective support in a digital context. This eBook provides a comprehensive guide to mastering digital customer service and delivering exceptional online support.

Download or read book Mastering Digital Transformation written by Nagy K. Hanna and published by Emerald Group Publishing. This book was released on 2016-01-06 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nagy Hanna presents a systematic approach to integrate ICT into development policies and programs across sectors of economy and society. This book bridges the current disconnect between the ICT specialists and their development counterparts in various sectors so as to harness the ongoing ICT revolution to maximize development impact.

Download or read book Mastering Digital Business written by Nicholas D. Evans and published by BCS, The Chartered Institute for IT. This book was released on 2017-01-31 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: This strategic guide for business and IT executives focuses on how today's most disruptive technologies can be applied in powerful combinations along with platform business models, mastery of digital services, and leading practices in corporate innovation, to help you develop and execute your digital strategies for competitive advantage.

Download or read book Mastering Customer Service written by Stass Basankovich and published by Independently Published. This book was released on 2023-11-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering Customer Service: A Crash Course Guide" is your essential companion in today's ever-evolving world, where exceptional customer service is paramount for business success. This comprehensive guide covers fundamental principles like active listening, empathy, and effective communication, essential for building lasting customer relationships. Dive into the psychology of customer behavior, learn to anticipate needs, and turn challenges into growth opportunities. Discover proven techniques to resolve issues swiftly and effectively, transforming dissatisfied customers into brand advocates. You will find strategies to elevate customer experiences, from personalization to exceeding expectations. Foster a customer-centric mindset throughout your organization and learn to gather and analyze feedback, staying ahead in a competitive landscape. "Mastering Customer Service" empowers you to turn every customer interaction into an opportunity to shine, whether you're a business owner, manager, or front-line service provider. Elevate your reputation as a service champion, excel and gain confidence in today's customer-focused world.

Download or read book Mastering Zendesk written by Cedric F. Jacob and published by Packt Publishing Ltd. This book was released on 2017-01-13 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

Download or read book Mastering Digital Librarianship written by Alison Mackenzie and published by Facet Publishing. This book was released on 2013-11-15 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the changing roles of the librarian and how working within a rich digital environment has impacted on the ability of professionals to develop the appropriate 'know how', skills, knowledge and behaviours required in order to operate effectively. Expert specialists and opinion-makers from around the world discuss the challenges and successes of adapting existing practices, introducing new services and working with new partners in an environment that no longer recognizes traditional boundaries and demarcation of roles. The book is structured thematically, with a focus on three key strands where the impact of digital technologies is significant: - Rethinking marketing and communication: this strand looks at strategic approaches and practices which harness social media and illustrate the importance of communication and marketing activities in these new online spaces. - Rethinking support for academic practice: this part examines the professional expertise required of librarians who engage with and support new academic and learner practices in digitally rich teaching, learning and research environments. - Rethinking resource delivery: this section investigates the use of strategies to maximize access to online resources and services: harnessing system data to enhance collection management and user choice, designing and managing mobile 'friendly' learning spaces and providing virtual resources and services to an overseas campus. Readership: This timely and inspiring edited collection should make vital reading for librarians, library schools, departments of information science and other professional groups such as education developers, learning technologists and IT specialists.

Download or read book Mastering the Digital Marketplace written by Douglas F. Aldrich and published by John Wiley & Sons. This book was released on 1999-10-06 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This is our vision of what the promised digital land is likely to look like this is our advice on how to best prepare for it." - from Mastering the Digital Marketplace As we head into the twenty-first century, what will separate the winners from the losers in the world of business? As Douglas Aldrich tells us in this comprehensive book, the leaders will be those CEOs who use information technology to its fullest potential across every area of operation, from streamlining internal processes to connecting with suppliers and customers. In short, the line between success and failure will be drawn between those who can function in the emerging digital economy and those who cannot. Based on research developed within A. T. Kearney, this accessible resource provides a logical, step-by-step framework for surviving-and thriving-in the digital marketplace. Aldrich identifies key strategic areas that you as a corporate leader must consider before leading your company into the digital economy: the development of a powerful new consumer value proposition; time value and its impact on products and services; and the growth of new electronic networked business models. In addition to presenting practical methods for developing business strategies around these concepts and organizing for their implementation, Aldrich offers three specific approaches to mastering the digital marketplace: intelligent products, intelligent markets, and intelligent organizations. Along with an array of diagnostic tools, as well as case studies of both successes and failures, here's where you'll find complete details on: * The value of time * Digital containers and content * A new business model-the Digital Value Network (DVN) * The evolution of organizational structures * Creating digital value Written by a leading authority in conjunction with one of today's leading global management consulting firms, this is a must read for anyone looking to understand-and master-the digital marketplace. The Last Word on the Digital Economy "Wall Street is increasingly focused on the value-added competencies of corporations. By outlining a practical guide to succeed in the digital economy, this book provides executives with a framework to maximize shareholder value. That's what makes this book such a valuable resource." - Elizabeth Mackay Chief Investment Strategist, Bear, Stearns & Co. Inc. "The digital future is present! This fascinating book patiently guides you through today's high-tech arena with countless examples and valuable insight." - Stephen R. Covey Author of 7 Habits of Highly Effective People "Mastering the Digital Marketplace is as good a navigational aid [to the electronic economy] as you will find anywhere. Doug Aldrich works with these issues every day, and his practical experience shines through on every page." - Thomas H. Davenport Professor of Management Information Systems Boston University School of Management "Mastering the Digital Marketplace is a 'must read' for senior management if they intend to ensure the survival and growth of their companies in the digital economy . . . The case studies and vignettes provide invaluable lessons learned if only the reader takes the time to read and think." - John G. Sifonis Author of Net Ready: Corporation on a Tightrope and Dynamic Planning "Mastering the Digital Marketplace challenges the imagination and exposes why our past experiences will not serve us as we invent our future in a digital universe." - Lloyd D. Ward Chairman and CEO, Maytag Corporation

Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

Download or read book Virtual Teams written by Terri R. Kurtzberg and published by Bloomsbury Publishing USA. This book was released on 2014-03-28 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: To advance in today's workplace requires virtual team skills. Most individuals assume their face-to-face skills will translate, but competency with virtual communication and teamwork requires an entirely new set of skills. This book guides readers down the path to success. Electronic communication is now embedded in our daily experience, as is work involving off-site collaborators. Virtual communication has become an essential job skill that is critical to individual and group success, yet most people just muddle through it without giving it any thought. Drawing on decades of scientific research in the fields of psychology, organizational behavior, and sociology, this book explains how to master the art and science of communicating virtually. The author first analyzes the subtle but significant changes that result when conversations are moved online, providing examples and tips to avoid common pitfalls, then discusses how team behavior and decision making can best be guided in this realm. Readers will fully understand what makes teams "click"—what inspires trust, how to get a team "off on the right foot," and what steps to take in order to make good collaborative decisions—as well as other key topics for virtual teamwork, such as best practices for working in the cross-cultural environment. The book serves as an ideal guide for anyone who participates in or manages a virtual team but is also suitable as a supplemental textbook in a business school course on organizational behavior or business communication.

Download or read book Color and Mastering for Digital Cinema written by Glenn Kennel and published by Taylor & Francis. This book was released on 2012-07-26 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Color and Mastering for Digital Cinema explores the implications for motion picture post production processes and changes required to the supporting equipment and software. While a new concept to the motion picture community, the selection of the wide gamut, output-referred XYZ color space for digital cinema distribution is based on decades of color science and experience in other industries. The rationale for choosing XYZ and the other color encoding parameters is explained and the book also provides a full case study of the development of DLP Cinema® projectors by Texas Instruments. Finally, this book explores how the XYZ color encoding concept can be extended to support enhanced display technologies in the future. This book contains: * Brilliant 4-color illustrations that compliment the color science explanations * Never before published industry information from author Glenn Kennel, a world leader in digital cinema color technology * Descriptions of key issues and background on decisions that were made in the standardization process By Glenn Kennel, Glenn Kennel is VP/GM of Feature Film Services at Laser Pacific Media Corporation, a leading provider of a full range of post production services for television and feature film. Recently, he worked for the DLP Cinema group of Texas Instruments in a role that included technology and business development. Previously, in a twenty year career with Kodak, he led the development of the Cineon digital film scanners and laser recorders and the prototype HDTV telecine that became the Spirit Datacine. As a consultant, he helped DCI draft the technical specifications for digital cinema. Kennel also chairs the SMPTE DC28 Color ad hoc group and the DC28.20 Distribution working group. He is a SMPTE Fellow and has received the SMPTE Journal Award. He is also a member of the Academy of Motion Picture Arts and Sciences.

Download or read book Mastering Digital Marketing for Starters written by Alvin Aw and published by Partridge Publishing Singapore. This book was released on 2019-07-29 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital marketing, also called internet marketing, is simply marketing through the internet. It involves using the web to promote a product or service. It mainly uses electronic devices—such as desktop computers, laptops, phones, and tablets—to promote the message through online connectivity. All this can be done through many ways, such as search engine optimization, pay-per-click marketing, content marketing, social media marketing, and email marketing. These methods have been discussed in detail in the book.

Download or read book Mastering Digital Transformation A Certification Guide written by Anand Vemula and published by Anand Vemula. This book was released on with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering Digital Transformation: A Certification Guide" is a comprehensive manual designed to equip professionals with the knowledge and skills needed to thrive in today's rapidly evolving digital landscape. Authored by industry experts with extensive experience in digital transformation, this book serves as both a study companion and a practical handbook for those seeking certification in the field. The book begins by providing a thorough introduction to the concept of digital transformation, elucidating its importance and impact on businesses across various sectors. It delves into the key drivers behind digital transformation initiatives, exploring topics such as technological advancements, changing consumer behaviors, and competitive pressures. As readers progress through the chapters, they are guided through the essential components of successful digital transformation strategies. From understanding the role of leadership in driving change to harnessing the power of emerging technologies such as artificial intelligence, cloud computing, and data analytics, the book offers actionable insights and best practices gleaned from real-world case studies. One of the distinguishing features of "Mastering Digital Transformation" is its focus on practical application. Each concept is accompanied by practical exercises, case studies, and interactive quizzes to reinforce learning and encourage critical thinking. Whether readers are new to the field or seasoned professionals looking to enhance their skills, the book provides a structured framework for mastering the complexities of digital transformation. Furthermore, "Mastering Digital Transformation" aligns closely with certification requirements, making it an indispensable resource for those preparing for certification exams. It covers a wide range of topics typically included in digital transformation certification programs, ensuring that readers are well-prepared to demonstrate their expertise and proficiency in the field. In summary, "Mastering Digital Transformation: A Certification Guide" is a comprehensive resource that combines theoretical knowledge with practical insights to empower professionals to navigate and succeed in today's digital-first world. Whether readers aspire to advance their careers or drive digital transformation within their organizations, this book equips them with the tools and knowledge needed to excel in a rapidly evolving landscape.

Download or read book Mastering Digital Audio Production written by Cliff Truesdell and published by John Wiley & Sons. This book was released on 2007-06-05 with total page 627 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive guide shows you how to integrate a variety of production tools for the Mac OS X platform into all stages of audio production so that you can create and produce music. From single applications to complete suites, you’ll discover the software toolsets that are best for you and then discover how to incorporate them into a coherent workflow. Featuring best practices, real-world examples, and interviews with audio professionals, this book pulls together all the programs and tasks you need.

Download or read book Mastering Professional Help Desk Skills A Comprehensive Guide for Customer Service Excellence written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author

Download or read book Mastering Digital Marketing written by Michael Cohn and published by . This book was released on 2017-04-21 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mastering Digital Marketing: Maximizing Your Marketing Strategy to Reach Ideal clients is the ideal guide for you if you are just about to bring your business into the digital age. The book explains the effectiveness of marketing your business online and covers all aspects of the perfect digital marketing strategy. This book explains how we did it, and how you can do it too. You'll Learn:* How to bring your business into the digital age easily and effectively. You will also gain a deeper insight into why marketing your business online is essential to your success.* How to identify your target audience, build trust, the power of testimonials, establishing credibility, building relationships, and how to write the perfect call-to-action.* How to view your business in a different way. The tips in the book will enable you to elevate your brand to where you want it to be.* How to develop the perfect online marketing strategy. You will become adept at combining your traditional marketing strategy with your new online strategy for fantastic results.About the AuthorMichael Cohn founded CompuKol Communications to help small businesses and entrepreneurs increase their visibility, reputation, trustworthiness and credibility online. At CompuKol Michael consults, creates, and implements communication strategies for small businesses to monopolize their markets with a unique business voice, vision, and visibility. Michael has over 30 years of experience in IT and web technologies. His expertise includes social media marketing strategies; Internet marketing; web presence design; business analysis; project management; management of global cross-matrix teams; systems engineering and analysis, architecture, prototyping and integration; technology evaluation and assessment; systems development; performance evaluation; and management of off-shore development.

Download or read book Customer Service Master written by Customer Service Training Institute and published by . This book was released on 2013-08-10 with total page 572 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service is critical to every business and every career. How our customers feel about us and our business often means the difference between success and failure.Customer Service Master is a collection of 5 of our best selling and most popular Customer Service Training manuals. Customer Service Basics, Conflict Resolution Skills, Service Recovery Skills, Great customer Service Over the Telephone and How to Interact with All Kinds of Customers will give you all the skills you need to provide the very best customer service experience for every customer, every time. If purchased separately, these exact same titles would cost almost $80! But you can get them for much less by purchasing them in this one volume!These Customer Service Skills are among the most highly valued skills by Human Resource people and recruiters. Those who possess these critical skills are more efficient, more productive and produce a much higher level of customer satisfaction than their untrained counterparts.This book contains both basic and advanced skills that will enable you to resolve problems aster and at less cost, increase customer satisfaction and keep your customers coming back time and time again and recommending you to their friends, family and co-workers.The Customer Service Training Institute has over 30 years experience in Customer Service and has used that experience to produce quality training materials over the last 20 years.Their self-paced training method assures that everyone gets the most from their training. No one gets lost or left behind. Even the busiest schedule is not match for the ultimate flexibility the self-paced method provides every student.Why not put their 30 years of customer service experience to work for you?

Download or read book Mastering Digital Literacy written by Heidi Hayes Jacob and published by Solution Tree Press. This book was released on 2014-02-10 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Teach your students to thrive both academically and in their personal lives in the 21st century. Understand the purpose and importance of digital literacy, and learn the value of digital, media, and global awareness. The authors provide practical, easy-to-implement strategies for incorporating digital literacy into the school curricula.