Download or read book Managing Your Outsourced IT Services Provider written by Venkatesh Upadrista and published by Apress. This book was released on 2014-12-19 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities. The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received. The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.
Download or read book Successful IT Outsourcing written by Elizabeth Sparrow and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.
Download or read book Managing Risk and Security in Outsourcing IT Services written by Frank Siepmann and published by CRC Press. This book was released on 2013-12-09 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: With cloud computing quickly becoming a standard in today's IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments-requiring a change in how we evaluate risk and protect information, processes, and people.Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and
Download or read book Managing IT Outsourcing Second Edition written by Erik Beulen and published by Routledge. This book was released on 2010-12-15 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing is a major international phenomenon in business today. The areas of Information Technology and Management represent a unique case for outsourcing, both in terms of benefits and potential interorganizational problems. This completely revised edition presents the latest theory, research and practice in this fast changing field. With a range of case studies from outsourcing companies across the globe, the book offers a strong grounding in real-world industrial experience and keeps abreast of the most important developments in the field. The book provides expanded coverage of issues such as offshoring, multi-sourcing, business process outsourcing and the spread of offshoring to countries such as China and Russia. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the second edition of Managing IT Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information management. It is an ideal text for students, academics and practitioners alike.
Download or read book Outsourcing How To Hire Great Workers to Save Time Work Less And Maximize Your Profits Potential In Your Online Business written by Chris Diamond and published by Chris Diamond. This book was released on with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing has revolutionized the way we do business in the modern world. It also has its fair share of ups and downs that every business owner has to deal with. This book is a full-blown exploration on the ins and outs of outsourcing. Here you will learn the crucial steps as you embark on a journey towards outsourcing business operations. Moreover, you’ll find out how you can pinpoint the right candidates that will be perfect for your outsourced team with easily follow step-by-step guides. Well-kept secrets and strategies will also be disclosed here. You’ll also learn outsourcing tips on how to expand your business’s potential for profits beyond its main operations. If you plan to expand your outsourcing business, use this report as a guide on the planning stages of your expansion. From this report you will learn the following: • What You Need to Know Before Getting Into Outsourcing - A Crash Course on What Outsourcing is All About - How Companies Have Succeeded in Outsourcing While Others Have Failed - The Good News: Failures Can Lead You to Outsourcing Success • Coming Up With A Great Outsourcing Team - The Qualities of a Topnotch Team of Outsourced Employees - Hiring Managers Who Will Deal With Outsourced Employees - A Step-by-Step Guide from Hiring to Managing Outsourced Employees - Creating Manuals and Multimedia Guides for Your Outsourced Employees - Creating a Good Relationship With Your Team • Strategies for Successful Outsourcing - Make an internal assessment and define your core business - Set the vision, mission, objectives or goals and implement them with a realistic action plan - Don’t rush and make room for things to grow - Money management is the key - Build good relationships • Taking Note of Everyday Lessons and Sharing Invaluable Knowledge - Tools to Help Evaluate and Plan Your Business Progress - Making Money Out of Selling Your Knowledge • Expanding Your Outsourcing Business - Take Note of the Following Before You Start Expansion - How to Manage the Growing Responsibility of Running a Business • Trade Secrets You Need to Know From Successful Outsourcing Businesses - Where to Find the Right People - Getting Into the Right Communities for Support - Starting Small and Getting Bigger Grab your copy now!
Download or read book Managing Information Technology Outsourcing written by Erik Beulen and published by Routledge. This book was released on 2021-11-14 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades, outsourcing has been a major international phenomenon in business. The areas of Technology, Information Technology and Management represent a unique case for outsourcing both in terms of benefits and potential interorganisational problems. This fully updated text has been brought up to date with this new landscape, including discussion of Robotic Process Automation, Internet of Things, cloud computing, low code and DevOps and agile. With a range of new global case studies in manufacturing, logistics, chemical industry and cloud services, this textbook offers a strong grounding in real-world industrial experience that effectively combines theory with practice. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the third edition of Managing Information Technology Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information technology management. It is an ideal text for students, academics and practitioners alike.
Download or read book IT Outsourcing Part 2 Managing the Sourcing Contract written by Jane Chittenden and published by Van Haren. This book was released on 1970-01-01 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Download or read book Outsourcing Management Functions for the Acquisition of Federal Facilities written by National Research Council and published by National Academies Press. This book was released on 2001-01-20 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this study outsourcing is defined as the organizational practice of contracting for services from an external entity while retaining control over assets and oversight of the services being outsourced. In the 1980s, a number of factors led to a renewed interest in outsourcing. For private sector organizations, outsourcing was identified as a strategic component of business process reengineering-an effort to streamline an organization and increase its profitability. In the public sector, growing concern about the federal budget deficit, the continuing long-term fiscal crisis of some large cities, and other factors accelerated the use of privatization measures (including outsourcing for services) as a means of increasing the efficiency of government.
Download or read book The Software Architect Elevator written by Gregor Hohpe and published by "O'Reilly Media, Inc.". This book was released on 2020-04-08 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the digital economy changes the rules of the game for enterprises, the role of software and IT architects is also transforming. Rather than focus on technical decisions alone, architects and senior technologists need to combine organizational and technical knowledge to effect change in their company’s structure and processes. To accomplish that, they need to connect the IT engine room to the penthouse, where the business strategy is defined. In this guide, author Gregor Hohpe shares real-world advice and hard-learned lessons from actual IT transformations. His anecdotes help architects, senior developers, and other IT professionals prepare for a more complex but rewarding role in the enterprise. This book is ideal for: Software architects and senior developers looking to shape the company’s technology direction or assist in an organizational transformation Enterprise architects and senior technologists searching for practical advice on how to navigate technical and organizational topics CTOs and senior technical architects who are devising an IT strategy that impacts the way the organization works IT managers who want to learn what’s worked and what hasn’t in large-scale transformation
Download or read book THE BLACK BOOKS OF OUTSOURCING HOW TO MANAGE THE CHANGES CHALLENGES AND OPPORTUNITIES written by Douglas Brown And Scott Wilson and published by John Wiley & Sons. This book was released on 2007 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Special Features: Helps managers · to use outsourcing in meeting today s business challenges· to make the right sourcing decisions - the first time· to achieve operational excellence within and across outsourcing relationships· to communicate outsourcing to your employees, customers and the public· to build new revenue streams through outsourcing· to use outsourcing to reduce corporate risk· to successfully outsource offshore· to craft value-creating outsourcing contracts· to recover a troubled outsourcing relationship· to enhance career as an outsourcing professional About The Book: The Black Book of Outsourcing is a guide to the emerging field of outsourcing management. It will be the most comprehensive and practical outsourcing manual available, including a directory of many of the key vendors in outsourcing management.
Download or read book Leading When You re Not the Boss written by Roger Strathausen and published by Apress. This book was released on 2015-11-27 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answer the questions that arise when managers and workers need to adjust to unfamiliar leadership roles and rules in flattened organizational forms. Leading When You’re Not the Boss provides a conceptual framework that you can apply when assessing your own organizations and work. The book discusses the underlying ideas necessary for a shift from a culture of hierarchies to one of relationships and the establishment of intrapreneurial and holistic work environments. This book supports the trend in many corporations toward flattening parts of their traditional top–down hierarchical management systems into more egalitarian, democratized, and distributed organizational forms. It analyzes the weaknesses of "management" culture at a time of ever more rapid change and complexity in the business world and illustrates how flattened organizational units increase agility, innovation, and efficacy. Moreover, it discusses how individuals can exercise effective leadership despite lacking the command-and-control authority of conventional bosses and ways for organizations to cultivate effective "post-management" cultures. Especially in the technology sector, large projects have become too complex to be mastered by any single leader. Drawing on his experience as a senior manager and executive consultant for a number of Fortune Global 500 companies, Roger Strathausen analyzes the situations and benefits that motivate companies to adopt flattened organizational forms. He shows that empowering a multi-talented group to manage itself by horizontal cooperation can deliver products with more speed, efficiency, innovation, and nimbleness than a solo boss could, while yielding higher employee productivity and retention rates. With an entertaining mix of real-world examples and an episodic HBR-style fictitious case study, the author illustrates throughout the book how his leadership lessons can be serviceable only when intelligently tailored to the dynamic complexities of specific situations, including the personalities and competencies of the people involved. What You'll Learn How to tailor the techniques of shared leadership to specific business situations rather than treating them as iron rules How to flourish in nonhierarchical and ambiguously-hierarchical organizational contexts that encourage individual initiative for the joint benefit of the enterprise and personal professional growth How success and fulfillment at work are enhanced by organizational forms in which participants assess the situational relevance of their respective talents and actively apply them to group objectives in lateral cooperation with peers, as opposed to passively receiving orders from appointed bosses Who This Book Is For The primary readerships for this book are business leaders and managers at all levels in corporations and non-managerial professionals who work in self-directed teams. The secondary readerships are practitioners, consultants, and academics interested in the topics of human resources, organizational design, and the future of work.
Download or read book A Framework for Strategizing and Deciding IT Sourcing and Managing Outsourced Services written by Thomas Lynch LaBrecque and published by . This book was released on 2002 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Outsourcing For Dummies written by Ed Ashley and published by John Wiley & Sons. This book was released on 2008-05-05 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Think outsourcing may be the best way to enlarge your talent pool and increase your profits? Outsourcing For Dummies gives you hands-on, step-by-step guidance in implementing an effective and productive outsourcing program that reduces costs and improves your company’s capabilities. This practical, plain-English guide helps you prepare your people and plan an effective sourcing strategy. You’ll find plenty of tips on negotiating with vendors, get help in drafting a binding contract, and find out how to verify and maintain compliance. Plus you’ll get a handle on the importance of communicating with vendors; find ways to measure performance, productivity, and cost-effectiveness; get the lowdown on troubleshooting and solving outsourcing problems; and, if the arrangement isn’t working out, get advice on ending the deal. Discover how to: Determine the costs and risks of outsourcing Identify qualified suppliers and consultants Minimize the impact of outsourcing on your employees Define the scope of your outsourcing program Decide whether to go offshore, nearshore, or onshore Understand the impact of cultural differences on outsourcing Document objectives and review proposals Plan for the disruption in business operations Deal with international employees and vendors Manage outsourcing relationships Protect your data from piracy Avoid common outsourcing mistakes Outsourcing can be the best decision your company has ever made —or the worst! Read Outsourcing For Dummies today, and get it right the first time.
Download or read book Managing Risk and Security in Outsourcing IT Services written by Frank Siepmann and published by CRC Press. This book was released on 2013-12-09 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: With cloud computing quickly becoming a standard in today's IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments-requiring a change in how we evaluate risk and protect information, processes, and people.Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and
Download or read book Commercializing Innovation written by Jerome Schaufeld and published by Apress. This book was released on 2015-08-19 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Commercializing Innovation: Turning Technology Breakthroughs into Products shows how to turn ideas from R&D labs, universities, patent offices, and inventors into commercially successful products and services. Commercializing technology has never been easy, and it's getting tougher all the time. All the decisions you need to make are complicated by today's breakneck rates of change in enabling technology and by competitive pressures disseminated globally at the speed of the internet: Where to get ideas? Which to pursue? Whom to hire? Where to manufacture? How to fund? Create a startup or license to another? To answer these questions adequately and bring sophisticated products and services successfully to market, you need to deploy the systematic methods detailed in this book. Jerry Schaufeld--serial technology entrepreneur, angel investor, and distinguished professor of entrepreneurship--presents in detail his proven step-by-step commercialization process, beginning with technology assessment and culminating with the successful launch of viable products into the global market. Using case studies, models, and practical tips culled from his entrepreneurial career, he shows readers of Commercializing Innovation how to Source technology that can be turned into products Recognize an opportunity to create a viable product Perform feasibility analyses before sinking too much money into a project Find the right method and means to introduce the product to market Plan the project down to the last detail Execute the project in ways that improve chances of its success Comply with government regulation without crippling your project Decide whether offshore manufacturing is your best option Compete globally with globally sourced ideas and funding
Download or read book Information Technology Outsourcing written by Suzanne Rivard and published by Routledge. This book was released on 2015-03-26 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new volume in the "Advances in Management Information Systems" series presents the latest cutting-edge knowledge in IT outsourcing. As part of the growing business trend to outsourcing various operations, IT outsourcing both determines the governance of a vital organizational function and influences the processes of exploitation and exploration in all other functions of an enterprise. In keeping with the mission of the "AMIS" series, the editors of this volume have framed the domain of research and practice broadly. "Information Technology Outsourcing" provides leading edge research on both the variety of decisions regarding the outsourcing of IS services and the management of the relationship with service suppliers.
Download or read book Managing the Risks of IT Outsourcing written by Ian Tho and published by Routledge. This book was released on 2012-06-14 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows IT managers how to identify, mitigate and manage risks in an IT outsourcing exercise. The book explores current trends and highlights key issues and changes that are taking place within outsourcing. Attention is given to identifying the drivers and related risks of outsourcing by examining recently published and existing concepts of IT outsourcing. Founded on academic theory and empirical and quantitative information, this book: * Incorporates the complete risk identification and mitigation life cycle * Highlights the concept of core competency * Looks at motivating factors and working relationships of the buyer and supplier * Provides background to understand the risks as a result of ‘human factors’ as defined by the agency theory * Reviews the areas of risk that influence the decision to outsource the IT function * Examines the forces that determine the equilibrium in the risk profiles for the buyer and supplier
