Download or read book Managing Unreasonable Complainant Conduct written by NSW Ombudsman and published by . This book was released on 2012 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Better Practice Guide to Managing Unreasonable Complainant Conduct written by and published by . This book was released on 2009 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing Unreasonable Complainant Conduct written by Queensland Ombudsman and published by . This book was released on 2022-08-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resource for 'Managing unreasonable complainant conduct' training provided by the Queensland Ombudsman
Download or read book Better Practice Guide to Managing Unreasonable Complainant Conduct written by Commonwealth Ombudsman and published by . This book was released on 2013-07-21 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This practice manual is the product of a joint Australian Parliamentary Ombudsman project, led by the office of the NSW Ombudsman, to develop strategies to manage unreasonable complainant conduct.
Download or read book Managing Unreasonable Complainant Conduct written by and published by . This book was released on 2012 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Unreasonable Complainant Conduct Guideline written by Canterbury (N.Z.). Environment Canterbury and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The objective of this guideline is to ensure relevant systems, policies and procedures are in place to manage the unreasonable conduct of a complainant. This guideline is designed to provide guidance and support to staff and members of the public to ensure continued access to public services that balances the rights and responsibilities of all parties"--Page 2.
Download or read book The Ombudsman in the Modern State written by Matthew Groves and published by Bloomsbury Publishing. This book was released on 2022-04-07 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ombudsmen are a global phenomenon. They are also a critical part of the public law frameworks of modern liberal democracies. This is the first edited collection to examine the place of the ombudsman in the modern state. It brings together key international scholars to discuss current and future challenges for the Ombudsman institution and the systems of government within which they operate. The book is international in scope with authors heralding from most continents - Canada, the Netherlands, the United Kingdom, Australia, New Zealand, Hong Kong, South Africa, Germany, and Austria. This global analysis is both in-depth and expansive in its coverage of the operation of Ombudsmen across civil and common law legal systems. The book has two key themes: - The enduring question of the location and operation of Ombudsmen within public law systems in a changing state, and - The challenges faced by Ombudsmen in contemporary governance. This collection adds to the public law scholarship by addressing a common problem faced by all avenues of public law review – the evolving nature of modern public administration.
Download or read book The Psychology of Criminal and Antisocial Behavior written by Wayne Petherick and published by Academic Press. This book was released on 2016-12-15 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Psychology of Criminal and Antisocial Behavior: Victim and Offenders Perspectives is not just another formulaic book on forensic psychology. Rather, it opens up new areas of enquiry to busy practitioners and academics alike, exploring topics using a practical approach to social deviance that is underpinned by frontier research findings, policy, and international trends. From the relationship between psychopathology and crime, and the characteristics of catathymia, compulsive homicide, sadistic violence, and homicide victimology, to adult sexual grooming, domestic violence, and honor killings, experts in the field provide insight into the areas of homicide, violent crime, and sexual predation. In all, more than 20 internationally recognized experts in their fields explore these and other topic, also including discussing youth offending, love scams, the psychology of hate, public threat assessment, querulence, stalking, arson, and cults. This edited work is an essential reference for academics and practitioners working in any capacity that intersects with offenders and victims of crime, public policy, and roles involving the assessment, mitigation, and investigation of criminal and antisocial behavior. It is particularly ideal for those working in criminology, psychology, law and law enforcement, public policy, and for social science students seeking to explore the nature and character of criminal social deviance. Includes twenty chapters across a diverse range of criminal and antisocial subject areas Authored by an international panel of experts in their respective fields that provide a multi-cultural perspective on the issues of crime and antisocial behavior Explores topics from both victim and offender perspectives Includes chapters covering research, practice, policy, mitigation, and prevention Provides an easy to read and consistent framework, making the text user-friendly as a ready-reference desktop guide
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Download or read book The Ombudsman Enterprise and Administrative Justice written by Trevor Buck and published by Routledge. This book was released on 2016-02-17 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.
Download or read book International Handbook of Threat Assessment written by J. Reid Meloy and published by Oxford University Press. This book was released on 2021 with total page 761 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised edition of International handbook of threat assessment, [2014]
Download or read book Managing Unreasonable Complainant Conduct Practice Manual written by NSW Ombudsman and published by . This book was released on 2009 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Textbook of Adult Emergency Medicine E Book written by Peter Cameron and published by Elsevier Health Sciences. This book was released on 2014-04-01 with total page 1119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now fully revised and updated, Textbook of Adult Emergency Medicine provides clear and consistent coverage of this rapidly evolving specialty. Building on the success of previous editions, it covers all the major topics that present to the trainee doctor in the emergency department. It will also prove invaluable to the range of other professionals working in this setting - including nurse specialists and paramedics - who require concise, highly practical guidance, incorporating latest best practices and current guidelines. For the first time, this edition now comes with access to addtional ancillary meterial, including practical procdure videos and self-assessment material. Updates throughout reflect latest practice developments, curricula requirements and essential guidelines Key point boxes highlight topic ‘essentials’ as well as controversial areas of treatment An expanded list of leading international contributors ensures comprehensive coverage and maximizes worldwide relevance New and enhanced coverage of important and topical areas - including latest imaging in emergency medicine; organ donation; massive transfusion protocols; medico legal issues; patient safety and quality measures All new accompanying electronic ancillariy material, including procedure videos and self-assessment materials to check your understanding and aid exam preparation Expansion of administration section - especially patient safety New and enhanced coverage of important and topical areas - including latest imaging in emergency medicine; organ donation; massive transfusion protocols; medico legal issues; patient safety and quality measures All new accompanying electronic ancillary materials - including practical procedures videos and self-assessment materials
Download or read book Employment Labour and Industrial Law in Australia written by Louise Floyd and published by Cambridge University Press. This book was released on 2017-11-16 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employment, Labour and Industrial Law in Australia provides a comprehensive, current and accessible resource for the undergraduate and Juris Doctor student. With a social and political background to the law, this text provides insightful legal analysis underscored by practical business experience, while exploring key principles through a close evaluation of laws and lively discussion of prominent cases. Recognising the multi-faceted nature of the subject, the authors have included content on employment, labour and industrial law in the one text, while also presenting critical topics not often dealt with, namely: • current and in-depth analysis of trade union regulation • public work including the public sector, the judiciary and academics • workplace health and safety including worker's compensation, bullying, anti-discrimination and taxation • emerging issues including topics such as transnational and international employment law, migration and employment, as well as volunteers and work experience. To maintain currency within this rapidly changing area of law, the text has a website which will include updates for any major developments in the field as well as responses to end-of-chapter questions. Written by respected academics and practicing lawyers in the field, this book is a relevant and contemporary guide to this fascinating area of law.
Download or read book Defusing Hostile Customers Workbook written by Robert Bacal and published by Bacal & Associates. This book was released on 1998 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Talking to Crazy written by Mark Goulston and published by AMACOM. This book was released on 2018-07-10 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: No matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen? You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. In Talking to “Crazy”, you will learn: Why people act the way they do How instinctive responses can exacerbate the situation, and what to do instead When to confront a problem and when to walk away How to activate the Sanity Cycle, which quickly transforms you from threat to ally How to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more You can't reason with unreasonable people, but you can reach them. Talking to “Crazy” shows you just how easy it is to do it.
Download or read book The Essential Guide to Handling Workplace Harassment Discrimination written by Deborah England and published by NOLO. This book was released on 2009 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers the practical realities of applying the law on a day-to-day basis and answers all the common questions, covering: what harrassment is and how to stop it, when and how discrimination occurs, how to conduct training, how to handle employee complaints, and much more. Original.
