Download or read book Managing Quality in Manufacturing and Service Industries written by and published by . This book was released on 1988 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing Quality written by Mihaela Kelemen and published by SAGE. This book was released on 2003-02-28 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.
Download or read book Managing Quality in Manufacturing and Service Industries August 1988 written by Great Britain. Work Research Unit and published by . This book was released on 1988 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book TQM in the Service Sector written by R.P. Mohanty & R.R. Lakhe and published by Jaico Publishing House. This book was released on 2008-02-01 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
Download or read book Applications of Quality Control in the Service Industries written by A. C. Rosander and published by CRC Press. This book was released on 1985-12-20 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. It helps to close the gap between proven principles and successful applications.
Download or read book Managing Quality written by S. Thomas Foster and published by John Wiley & Sons. This book was released on 2022-10-04 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the newly revised seventh edition of Managing Quality: Integrating the Supply Chain, a decorated team of operations experts delivers a thorough introduction to quality management with an enduring emphasis on the importance of the supply chain for quality improvement. You'll obtain an integrated understanding of the customers, suppliers, technology, and people essential to maintaining and enhancing product quality in business. This latest edition combines the unifying theme of the supply chain with the latest developments in critical subject areas, like Lean, Six Sigma, and service quality. Updated vignettes and references maintain the currency of the work, while new content expands its scope and increases readability and accessibility for students of operations, quality management, and business.
Download or read book Guide to TQM in Service Industries written by Noriaki Kanō and published by . This book was released on 1996 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing Quality written by Mihaela L Kelemen and published by SAGE. This book was released on 2002-12-12 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the ′wisdom′ of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.
Download or read book Managing Quality written by S. Thomas Foster and published by . This book was released on 2010 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Qualityis a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement. Differing Perspectives on Quality; Quality Theory; Global Supply Chain Quality and International Quality Standards; Strategic Quality Planning; The Voice of the Customer; The Voice of the Market; Quality and Innovation in Product and Process Design; Designing Quality Services; Managing Supplier Quality in the Supply Chain; The Tools of Quality; Statistically Based Quality Improvement for Variables; Statistically Based Quality Improvement for Attributes; Six-Sigma Management and Lean Tools; Managing Quality Improvement Teams and Projects; Implementing and Validating the Quality System For quality control managers and/or anyone interested in greater quality management.
Download or read book Quality Management for the Small Business written by Lionel Stebbing and published by Ellis Horwood Limited. This book was released on 1994 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's increasingly competitive markets, customer satisfaction -- stemming from quality -- is seen more and more often as the make-or-break factor -- especially for small manufacturing or service businesses. Although there has been increasing pressure on such businesses to adopt quality systems modelled on the requirements of the ISO9000 series of standards, Quality Assurance (often mistakenly confused with Quality Control) remains a very misunderstood philosophy. Using a jargon-free, down-to-earth approach, this book explores and explains the whole field of Quality Assurance as a complete management system. Defines the contents of a quality program and quality plan, leading to the development of a quality manual and supporting procedures, including quality auditing, computer software control, and the role of quality circles. Covers all the Quality Assurance activities for manufacturing and service firms -- e.g., design, procurement, manufacture, installation, and service. Includes many case histories and presents the various procedures and requirements in a quick-reference tabulated form which covers the activity scope, the involved personnel, and the methods of confirming activity compliance. For anyone involved in developing or implementing a quality assurance management system in a small manufacturing or service business.
Download or read book Survey of Total Quality Management Practices in Manufacturing and Service Industries written by Faisal Talib and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total quality management (TQM) practices are those few critical factors which are key to successful implementation of TQM in an organization, whether it is manufacturing, service, public or SMEs. Proper application of TQM will improve the business performance of the organization globally, and hence, results in increased competitive advantage. This could only be possible if proper identification of those key TQM practices or critical success factors (CSFs) which are critical for successful application of TQM are made and then implementing all the identified TQM practices effectively. The aim of this paper is to explore the different TQM practices in two different sectors by reviewing the literature on TQM practices followed by manufacturing and service industries. To accomplish this objective, a survey of published research studies on manufacturing industries and on service industries were selected. The studies selected for this purpose focused on the TQM practices used by them. The finding indicates that broadly the same set of identified TQM practices do exist and are applicable to both the sectors. A total of 42 TQM practices in manufacturing industries and 43 for service industries were indicated by these studies. The results of this paper will help managers to implement TQM in their organizations successfully through the use of the common identified TQM practices. Future research can concentrate on refining and further validating the TQM practices developed in this paper by applying it in different manufacturing and service industries.
Download or read book Quality Service Management written by John Maleyeff and published by Routledge. This book was released on 2022-05-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.
Download or read book Total Quality Management Practices in Manufacturing and Service Industries written by Faisal Talib and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total quality management (TQM) practices can be described as best ways in which organisations and their employees undertake business activities in all key processes. These practices have a positive impact on business results in manufacturing and service industries. This paper seeks to investigate the sets of TQM practices in two different sectors and identifies a set of common TQM practices applicable to both the sectors, by reviewing the literature on TQM practices followed by manufacturing and service industries. The methodology adopted was a survey of published research studies on manufacturing and service industries were selected and their TQM practices were compared. The studies selected for this purpose focused on the TQM principles and practices used by them. The finding showed no significant difference in the level of most of TQM practices and broadly the same set of identified TQM practices do exist and are applicable to both the sectors except few inconsistencies as reported by the study. The results of this paper provide guidance for managers and practitioners of quality to implement TQM in their organisations, effectively through the use of the proposed set of identified TQM practices.
Download or read book Managing Quality in America s Most Admired Companies written by Jay Spechler and published by Berrett-Koehler Publishers. This book was released on 1993 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.
Download or read book Global Supply Chain Quality Management written by Barbara B. Flynn and published by CRC Press. This book was released on 2014-11-21 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book draws together key insights from the relevant literature across diverse disciplines and presents detailed research case studies of six extended global supply chains in three industries: toys, food, and pharmaceuticals. These case studies cover U.S. companies with supply chains that extend into China and include the perspectives of U.S. and Chinese executives. The book then presents a conceptual model that synthesizes the literature and case studies, and describes the ways in which alternative product recall strategies influence consumers' perception of an organization's corporate social legitimacy and consumers' future purchasing behaviors.
Download or read book Managing Quality written by S. Thomas Foster and published by Pearson Education. This book was released on 2012 with total page 477 pages. Available in PDF, EPUB and Kindle. Book excerpt: For undergraduate and graduate Quality Management courses. Understanding quality management through a unifying framework. Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
Download or read book The SAGE Encyclopedia of Quality and the Service Economy written by Su Mi Dahlgaard-Park and published by SAGE Publications. This book was released on 2015-05-29 with total page 1996 pages. Available in PDF, EPUB and Kindle. Book excerpt: Society, globally, has entered into what might be called the "service economy." Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. "Quality management" has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
