Download or read book The Practical Guide To World Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Download or read book Managing IT in a Consumerized IT World written by and published by . This book was released on 2013 with total page 757 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Business Technologies in Contemporary Organizations Adoption Assimilation and Institutionalization written by Haider, Abrar and published by IGI Global. This book was released on 2014-10-31 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: As two areas of study that thrive on change and innovation, the combination of electronic resources and corporation management presents many challenges to researchers and professionals as information is discovered and applied to existing practices. Business Technologies in Contemporary Organizations: Adoption, Assimilation, and Institutionalization investigates the reciprocal relationship between information systems and corporations in order to understand and assess the benefits of this partnership as technology continues to progress. This publication is an essential reference source for researchers, practitioners, and students interested in the practical and theoretical implementation of information systems and electronic resources in corporations and firms.
Download or read book IT Systems Management written by Rich Schiesser and published by Pearson Education. This book was released on 2010-01-28 with total page 629 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best-practice guide to managing IT infrastructures–now fully updated! IT Systems Management is an up-to-the-minute guide to maintaining stable, responsive IT production environments. Top IT systems management expert Rich Schiesser illuminates both the theoretical and practical aspects of systems management, using methods and examples drawn from decades of experience leading and consulting with the world’s most complex enterprise IT organizations. This thoroughly updated edition covers every systems management discipline and all elements of success: people, process, and technology. Schiesser shows how to apply best-practice system management throughout all IT infrastructure environments, from mainframe data centers to web-enabled systems, client/server and mid-range platforms to wireless and VoIP networks. Schiesser systematically addresses today’s most crucial issues, as well as emerging trends that will transform IT systems management. You’ll find an entirely new chapter on using IT Infrastructure Library (ITIL) effectively, plus new coverage ranging from managing outsourced functions to efficiently delivering “ultra-speed” Internet connections. This edition includes more real-life examples throughout, and new interactive problems designed to give IT professionals even deeper insight. Coverage includes: • Implementing bullet-proof processes in areas ranging from change management to production acceptance, capacity planning to storage • Optimizing the “people” components of IT service delivery, from customer service to executive support • Using technology to manage systems more efficiently and effectively • Systematically managing performance, availability, and business continuity • Reducing the cost and complexity of IT facilities management • Taking a more strategic approach to security Rich Schiesser founded and owns RWS Enterprises, Inc., a consultancy that specializes in designing and implementing world-class IT infrastructures. His client list has included The Weather Channel, Amazon.com, and DIRECTV. He has led major IT infrastructure organizations at Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox. For nearly ten years, he managed the primary data center at Northrop Grumman, one of the world’s most advanced computer facilities. A former University of Phoenix faculty member, he has taught IT management at UCLA and California State University, Los Angeles (CSULA). informit.com/ph
Download or read book World Class IT written by Peter A. High and published by John Wiley & Sons. This book was released on 2009-10-27 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: World Class IT Technology is all around us. It is so pervasive in our daily lives that we may not even recognize when we interact with it. Despite this fact, many companies have yet to leverage information technology as a strategic weapon. What then is an information technology executive to do in order to raise the prominence of his or her department? In World Class IT, recognized expert in IT strategy Peter High reveals the essential principles IT executives must follow and the order in which they should follow them whether they are at the helm of a high-performing department or one in need of great improvement. Principle 1: Recruit, train, and retain World Class IT people Principle 2: Build and maintain a robust IT infrastructure Principle 3: Manage projects and portfolios effectively Principle 4: Ensure partnerships within the IT department and with the business Principle 5: Develop a collaborative relationship with external partners The principles and associated subprinciples and metrics introduced in World Class IT have been used by IT and business executives alike at many Global 1000 companies to monitor and improve IT's performance. Those principles pertain as much to the leaders of IT as they do to those striving to emulate them.
Download or read book Information Technology Strategy and Management Best Practices written by Chew, Eng K. and published by IGI Global. This book was released on 2009-01-31 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the principles and methodologies for crafting and executing a successful business-aligned IT strategy to provide businesses with value delivery.
Download or read book IT Based Management Challenges and Solutions written by Joia, Luiz Antonio and published by IGI Global. This book was released on 2002-07-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main scope of this book is to show how IT has created a mandate to management to develop new business models and frameworks based on the important role of IT. The chapters within IT-Based Management: Challenges and Solutions tackle the role and impact of IT on strategy and resulting new models to be used in this context. In addition, the book proposes new models based on the pervasive role IT exercises in the current business arena.
Download or read book Managing Technology in an Uncertain World written by Business Intelligence Program (SRI International) and published by . This book was released on 1989 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book IT Manager s Handbook written by Bill Holtsnider and published by Morgan Kaufmann. This book was released on 2010 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to the management of an IT department covers such topics as staffing, project management, software, security, disaster recovery, and working with users.
Download or read book IT Management in the Digital Age written by Nils Urbach and published by Springer. This book was released on 2018-09-26 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the massive changes currently taking place in the business world and commonly known under the label “digitalization.” In addition, it describes the significant impacts of technological innovations on processes, products, services and business models. The digital transformation resulting from these developments leads to disruption for many enterprises and industries. While for many years, IT departments mainly concentrated on fulfilling the requirements of business departments effectively and efficiently by means of high-quality IT services and operations, today’s IT departments are increasingly expected to actively co-design and co-create the enterprise. This book describes how information technology enables innovation for businesses, and how IT departments can proactively and in a timely manner collaborate with the business departments of their corporation to leverage these innovations. It also delineates the implications of digitalization for the structures, processes and people in today’s IT departments. IT leaders and managers who are responsible for corporate IT, as well as practice-oriented researchers, will find valuable inspirations and guidance in this book, the central mission of which is to encourage and enable a more proactive role for IT in the digital transformation processes. "This book demonstrates the impact of digital transformation on IT organizations and their management. It also presents potential risks for technology availability, security and data protection. The authors develop a vision of what IT management should look like in ten years if it is to continue playing an important role in the company. The book seeks to motivate IT executives and managers with IT responsibility to actively adapt their thinking and their IT organizations before they are forced to react to external pressure. Definitely worth reading!" Sven Kreimendahl, Director Business Technology Services, Campana & Schott
Download or read book Managing and Using Information Systems written by Keri E. Pearlson and published by John Wiley & Sons. This book was released on 2019-12-05 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing & Using Information Systems: A Strategic Approach provides a solid knowledgebase of basic concepts to help readers become informed, competent participants in Information Systems (IS) decisions. Written for MBA students and general business managers alike, the text explains the fundamental principles and practices required to use and manage information, and illustrates how information systems can create, or obstruct, opportunities within various organizations. This revised and updated seventh edition discusses the business and design processes relevant to IS, and presents a basic framework to connect business strategy, IS strategy, and organizational strategy. Readers are guided through each essential aspect of information Systems, including information architecture and infrastructure, IT security, the business of Information Technology, IS sourcing, project management, business analytics, and relevant IS governance and ethical issues. Detailed chapters contain mini cases, full-length case studies, discussion topics, review questions, supplemental reading links, and a set of managerial concerns related to the topic.
Download or read book Organization and Management of IT written by Volker Johanning and published by Springer Nature. This book was released on 2023-10-31 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book takes a practical look at how IT organizations need to position themselves optimally in this dynamically changing world and what this means for the leadership of this increasingly important IT. In addition, the book takes a closer look at the topic of managing an IT organization: What is the role and what are the leadership responsibilities of a CIO? How and by what means can an IT organization best be managed? How can complex change processes and transformations be managed? Thus, the book offers a practical guide for organizational change or reorganization of IT with many tips on change management, leadership, and agile methods and approaches in the new IT organization.
Download or read book Managing and Using Information Systems written by Keri E. Pearlson and published by John Wiley & Sons. This book was released on 2024-01-11 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides the knowledge and insights necessary to contribute to the Information Systems decision-making process Managing & Using Information Systems: A Strategic Approach delivers a solid knowledgebase of basic concepts to help MBA students and general business managers alike become informed, competent participants in Information Systems (IS) decisions. Now in its eighth edition, this fully up-to-date textbook explains the fundamental principles and practices required to use and manage information while illustrating how information systems can create or obstruct opportunities — and even propel digital transformations within a wide range of organizations. Drawing from their expertise in both academia and industry, the authors discuss the business and design processes relevant to IS while presenting a basic framework that connects business strategy, IS strategy, and organizational strategy. Step by step, readers are guided through each essential aspect of Information Systems, from fundamental information architecture and infrastructure to cyber security, Artificial Intelligence (AI), business analytics, project management, platform and IS governance, IS sourcing, and more. Detailed chapters contain mini-cases, full-length case studies, discussion topics, review questions, supplemental readings, and topic-specific managerial concerns that provide insights into real-world IS issues. Managing & Using Information Systems: A Strategic Approach, Eighth Edition, is an excellent textbook for advanced undergraduate and MBA-level courses on IS concepts and managerial approaches to leveraging emerging information technologies.
Download or read book Making IT Happen written by James D. McKeen and published by Wiley. This book was released on 2003-03-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information technology (IT) presents many challenges to managers. Constant change, e-business, massive amounts of information, global operations, and building new alliances and capabilities are just some the transformations being driven by the use of IT in business today. No modern manager can afford to ignore IT or leave it to the professionals. This book tackles the tough issues of managing in an environment where IT is everywhere. Based on the real life experiences of senior IT managers in leading- edge businesses and incorporating thorough research, Making IT Happen separates fact from fad, shows where managers can make a real difference, and provides useful and practical advice for coping in the fast-paced world of IT. "This is the first real handbook of IT management. It's well-grounded, reliable in its recommendations, sensible, comprehensive and useful. Those are all compliments; they are what we need in the post dot.com era and after all the transformation-is-now-and-real-easy hype of IT. This is a book about putting IT to work." Peter Keen, Chairman of Keen Innovations and Professor at Delft University "This book provides a template - targeted at the executive level - of the technology and organizational issues that need to be dealt with and well-grounded means (decision structures and decision processes) for handling these issues. A particular, and very unique, strength of the book is the manner in which McKeen and Smith skilfully blend and leverage the best thinking of leading scholars and successful IT executives. As a consequence, the book should prove valuable both for IT executives confronting today's IT management challenges and for scholars seeking to better understand this dynamic and elusive context." Robert Zmud, Michael F. Price Chair of MIS, University of Oklahoma, and Research Director, Advanced Practices Council of SIM, International "Jim McKeen and Heather Smith have captured the essence of the most challenging pursuit of modern civilization - designing and building advanced information systems. Some believe that we are entering a new era of pervasive computing blurred with advanced networks, which delivers unprecedented and untold opportunities and capability. This book addresses the challenges with outstanding insight and wisdom. It is a must read for every person who is involved in information systems and technology - from CIOs right through to students thinking of entering this profession." Eugene Roman, Chief Information & Technology Officer, Bell Canada
Download or read book 2013 International Conference on Information Resources Management written by Maria Alexandra Cunha and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Conf-IRM provides a peer-reviewed forum for researchers to share contemporary research on developments in the fields of information systems and information management.
Download or read book Knowledge Management in Organizations written by Lorna Uden and published by Springer. This book was released on 2017-08-07 with total page 558 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the refereed proceedings of the 12th International Conference on Knowledge Management in Organizations, KMO 2017, held in Beijing, China, in August 2017. The theme of the conference was "Emerging Technology and Knowledge Management in Organizations." The 45 contributions accepted for KMO 2017 were selected from 112 submissions and are organized in topical sections on: Knowledge Management Models and Behaviour Studies; Knowledge Sharing; Knowledge Transfer and Learning; Knowledge and Service Innovation; Knowledge and Organization; Information Systems Research; Value Chain and Supply Chain; Knowledge Re-presentation and Reasoning; Data Mining and Intelligent Science; Big Data Management; Internet of Things and Network.
Download or read book Managing IT Human Resources written by Jerry N. Luftman and published by IGI Global. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides a comprehensive presentation of current and emerging perspectives focusing on all aspects of managing IT HR from the view of both practitioners and academics located around the globe"--Provided by publisher.
