Download or read book Managing Difficult Frustrating and Hostile Conversations written by Georgia J. Kosmoski and published by Corwin Press. This book was released on 2005-02-15 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to: Understand the motives and actions behind hostile adults Become proactive rather than reactive Maintain control over volatile conversations Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.
Download or read book Managing Conversations with Hostile Adults written by Georgia J. Kosmoski and published by Simon and Schuster. This book was released on 2014-10-21 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Teachers: Now you can identify and apply the proven strategies to deal successfully with hostile adults in schools. Skill in communicating is essential for teachers—and now the wisdom of your colleagues can help you to deal with one of your most difficult challenges: hostile adults. In this hard-hitting and supremely practical book, the authors draw from the actual experience of more than 250 practicing teachers to bring you the advice and insight you need. They begin with data from a two-year study that includes surveys and in-depth interviews with practicing teachers and certified school support professionals from urban, suburban, and rural schools at all socio-economic levels. The final product is a comprehensive and highly applicable resource filled with true-to-life vignettes and practical, real-world analysis, including: • Defusing the angry screamer • Serving as mediator • Handling parents with blinders • Curbing school gossip • Dealing with public humiliation • Neutralizing the influence of drugs or alcohol • Maintaining confidentiality This book is a valuable and insightful resource that can take you from reactive to proactive. A not-to-be-missed tool for savvy teachers at all levels.
Download or read book Managing Difficult Conversations at Work written by Sue Clark and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Difficult conversations can be highly destructive both for the people involved and for the business as a whole. This book provides a radical new approach to reflecting on and carrying out difficult conversations. Exercises and examples are provided throughout.
Download or read book The Principal as Leader of Challenging Conversations written by Ontario Principals' Council, and published by Corwin Press. This book was released on 2011-02-07 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Steer high-stakes conversations with staff and students toward win-win outcomes with this handy pocket guide to effective communication. Includes scripts, case studies, and checklists.
Download or read book The Principal s Guide to Managing School Personnel written by Richard D. Sorenson and published by Corwin Press. This book was released on 2008-11-10 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to building successful relationships with all school personnel! Ideal for practicing and aspiring principals, this in-depth resource presents policies, procedures, and techniques for managing faculty and support staff and creating effective work environments. The authors provide case studies, strategies, and reflective exercises in each chapter to help administrators evaluate their schools and practices. Based on ISLLC and ELCC standards for school leadership, this book covers: Shaping school culture to promote shared ownership of the school’s vision Recruiting, selecting, and retaining qualified personnel Effective communication and conflict resolution Handling challenging situations such as supervising marginal employees and addressing grievances
Download or read book How to Handle Hard to Handle Parents written by Maryln Appelbaum and published by Corwin Press. This book was released on 2009-08-12 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advice on parents of all backgrounds, the characteristics of difficult people, how to deal with parents in difficult situations, listening so parents will talk to you, & forming a successful partnership with parents.
Download or read book From Difficult Teachers to Dynamic Teams written by Barbara L. Brock and published by Corwin Press. This book was released on 2009-05-13 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book reflects a true understanding of the different personalities administrators face and clearly outlines what each leader can do to establish a positive environment for their employees and students. This is one book no administrator should be without." —Patricia Bowman, Retired Principal, Los Angeles Unified School District Adjunct Professor, University of California, Los Angeles Proven solutions for toxic behaviors! Unconstructive staff behaviors can disrupt a thriving school environment. School leaders need positive, generative communication strategies that can defuse negativity and inspire teachers to change their behavior and become contributing members of the learning community. From Difficult Teachers...to Dynamic Teamwork examines the underlying basis of problematic behaviors and provides proactive, proven strategies for building teamwork and a positive school culture. Leaders will discover strategies for enhancing their interpersonal skills, determining if their own behavior is contributing to the problem, and encouraging behavior change in teachers and staff. Based on interviews with more than 50 experienced principals, this valuable resource connects content to practice via: Key tools, practical resources, organizational charts, and behavior assessment forms Sage advice and quotations from experienced educators Sample dialogues to help identify behavior challenges "Take Action" sections for specific implementation strategies Maximize the effectiveness of your staff by building a culture of shared leadership, collegiality, and teamwork!
Download or read book The SAGE Guide to Educational Leadership and Management written by Fenwick W. English and published by SAGE Publications. This book was released on 2015-01-29 with total page 822 pages. Available in PDF, EPUB and Kindle. Book excerpt: The SAGE Guide to Educational Leadership and Management allows readers to gain knowledge of educational management in practice while providing insights into challenges facing educational leaders and the strategies, skills, and techniques needed to enhance administrative performance. This guide emphasizes the important skills that effective leaders must develop and refine, including communication, developing teams, coaching and motivating, and managing time and priorities. While being brief, simply written, and a highly practical overview for individuals who are new to this field, this reference guide will combine practice and research, indicate current issues and directions, and choices that need to be made. Features & Benefits: 30 brief, signed chapters are organized in 10 thematic parts in one volume available in a choice of electronic or print formats designed to enable quick access to basic information. Selective boxes enrich and support the narrative chapters with case examples of effective leadership in action. Chapters conclude with bibliographic endnotes and references to further readings to guide students to more in-depth presentations in other published sources. Back matter includes an annotated listing of organizations, associations, and journals focused on educational leadership and administration and a detailed index. This reference guide will serve as a vital source of knowledge to any students pursuing an education degree as well as for individuals interested in the subject matter that do not have a strong foundation of the topic.
Download or read book Crucial Conversations Tools for Talking When Stakes are High Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Download or read book What Every Principal Should Know About Operational Leadership written by Jeffrey Glanz and published by Corwin Press. This book was released on 2005-11-28 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Filled with best practice examples, resources, reflections, self-assessments, and implementation ideas, this guide shows school leaders how to improve their school management skills.
Download or read book Superintendent Leadership written by Elaine L. Wilmore and published by Corwin Press. This book was released on 2008-02-13 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by leadership expert Elaine L. Wilmore, this ideal resource helps aspiring and practicing superintendents attain proficiency in the Educational Leadership Constituent Council (ELCC) standards.
Download or read book Can We Talk written by Roberta Chinsky Matuson and published by Kogan Page Publishers. This book was released on 2021-09-03 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: Independent Press Award 2022 - Career Are you avoiding an uncomfortable conversation at work? If you're an executive or a team leader, strengthening your organization's ability to have difficult conversations is necessary and worth the discomfort. The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage. Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.
Download or read book How to Say the Right Thing Every Time written by Robert D. Ramsey and published by Corwin Press. This book was released on 2008-07-03 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communicate effectively with all stakeholders through these invaluable tips, including how-to's for dealing with disasters and approaching sensitive topics such as sex, gangs, and substance abuse.
Download or read book You Have to Go to School You re the Principal written by Paul G. Young and published by Corwin Press. This book was released on 2004-04-08 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of meaningful insights, this indispensable compilation of suggestions and recommendations offers counsel on everything from health to people skills, always with an eye toward the goal of instructional leadership.
Download or read book Conflict Resolution for the Helping Professions written by Allan Edward Barsky and published by Oxford University Press. This book was released on 2017 with total page 625 pages. Available in PDF, EPUB and Kindle. Book excerpt: Module I: foundations of conflict resolution, peace, and restorative justice -- The mindful practitioner -- The theoretical bases of conflict resolution -- Restorative justice -- Module II: negotiation -- Power-based negotiation -- Rights-based negotiation -- Interest-based negotiation -- Module III: mediation -- Transformative mediation -- Family mediation and a therapeutic approach -- Module IV: additional methods of conflict resolution -- Group facilitation -- Advocacy.
Download or read book Principal Leadership written by Elaine L. Wilmore and published by Corwin Press. This book was released on 2002-03-26 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first to make the connection between the new standards and the principal's leadership role in creating and sustaining a school's culture and values, this simple, consistent format includes a standard, followed by the philosophical framework and case studies.
Download or read book Leadership Violence and School Climate written by Kyle E. Blanchfield and published by R&L Education. This book was released on 2013-07-01 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the book, Leadership, Violence and School Climate: Case Studies in Creating Non-Violent Schools, three important themes are emphasized namely, democratic leadership, violence and school climate. The book recognizes that safety should be the first issue of concern when addressing school violence. However, violence in schools should not be the sole concern of outside experts who advocate for lock downs, metal detectors and bullet proof glass. Through democratic school leadership violence can be reduced by those professionals actually working in schools. The book emphasizes that reduction in school violence originates from school leaders having a comprehensive understanding of the climate found in schools. Leadership, violence and school climate are connected through the use of democratic principles that address; crisis, trauma, empowerment, common ground, critical thinking, assertiveness and others. The book points out how schools can reverse their reactionary stance to violence, and become pro-active through the practice of democratic principles.
