Download or read book Management and Change in Africa written by Terence Jackson and published by Routledge. This book was released on 2004-07-31 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Arising from a research project funded by Danish International Development Assistance, Management and Change in Africa includes results of management surveys across 15 sub-Saharan countries and of organizational surveys taken across a range of sectors in South Africa, Kenya, Nigeria and Cameroon. It combines methodology, theory and case examples to explore thoroughly the influences on management in Africa and attempts to push the boundaries of cross-cultural theory. In doing so, it explores how much can be learned from studying both the successes and failures of African management towards realizing the potential of an African Renaissance and what the global community may learn from Africa.
Download or read book Essentials of General Management in Africa written by Lemayon Lemilia Melyoki and published by Routledge. This book was released on 2021-04-22 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: This concise overview of the practice and processes of management in the African context is the first of its kind, and the introductory volume in the new Essentials of Business and Management in Africa short-form textbook series. This book covers the activities that all managers undertake regardless of their functional specialization and is organised around a model of management that consists of planning, organising, staffing, directing and controlling. After introducing each topic, the authors discuss particular characteristics of Africa and African countries and how these influence the topic being covered; for example, relative levels of poverty, prevalence of small and informal businesses and the inadequacy of infrastructure will influence aspects of planning and decision-making, and motivation. Each chapter includes illustrative real-life examples and experiential exercises/short cases. The book begins with a general overview of the African continent and ends with discussions of ethical issues and corporate social responsibility including the management philosophy of Ubuntu. Undergraduate and postgraduate students in Africa and other parts of the world with an interest in the area will appreciate the focus on a region so little discussed in the business and management literature. Due to this dearth of material, this book will also appeal to current and future practicing managers in African countries.
Download or read book Africa written by Michelle Lee and published by Emerald Group Publishing. This book was released on 2016-08-01 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first of the two volumes, written with strong support from EFMD and GMAC, aimed at understanding and examining the challenges involved in management education across Africa.
Download or read book New Public Management in Africa written by Robert E. Hinson and published by Springer Nature. This book was released on 2021-10-25 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.
Download or read book Management in Africa written by Terri Lituchy and published by Routledge. This book was released on 2013-01-17 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a comprehensive look at the current literatures and research based on empirical data from across different countries in Africa. It focuses on the work of leading scholars of management in and around Africa and the African Context, exploring whether we can at this point refer to ‘African Management’ as an emerging and distinct stream in the scholarly discourse in management. The main themes are macro and micro issues of Management in Africa, each chapter illustrating the historical or traditional view of Management in Africa versus the newer western business management perspective. This book presents current, in-depth, rigorous research and identifies future research and propositions, enabling scholars and students to gain an in-depth understanding of management as it is evolving and practiced in Africa.
Download or read book Management and Change in Africa written by Terence Jackson and published by Psychology Press. This book was released on 2004 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A website accompanies this book (www.africamanagement.org)".
Download or read book Managing Organisations in Africa written by Peter Blunt and published by Walter de Gruyter. This book was released on 2011-05-02 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Organisations in Africa de Gruyter Studies in Organization.
Download or read book Water Management in Africa and the Middle East written by International Development Research Centre (Canada) and published by IDRC. This book was released on 1996 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Water Management in Africa and the Middle East: Challenges and Opportunities
Download or read book Marketing Management in Africa written by George Tesar and published by Routledge. This book was released on 2018-04-27 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on strategies for developing consumer markets in Africa using concepts and techniques from marketing, entrepreneurship, and project management. The authors argue that entrepreneurial activity in Africa is rapid, but limited, and requires a structured approach to drive success. Beginning with an introductory chapter that frames the socio-economic and technological developments in Africa, readers are introduced to the conceptual model that provides this structured approach in four logical parts: The creative stage Entrepreneurial and enterprise activities Understanding consumer behavior and market segments A project management-based framework. This multidisciplinary approach is supplemented with many examples and cases from a variety of sectors including health care, wind and solar power, and mobile technology. Through these, readers are able to understand how the model is implemented in reality to drive innovative economic and social development. Marketing Management in Africa will prove a valuable companion to any student of marketing or entrepreneurship with a particular interest in Africa.
Download or read book Indigenous Management Practices in Africa written by Uchenna Uzo and published by Emerald Group Publishing. This book was released on 2018-08-10 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Africa is fast becoming an investment destination for firms operating outside the continent, and effective management is central to the realization of organizational goals. This volume evaluates the need for management philosophies and theories that reflect the peculiarities of the African continent.
Download or read book Customer Service Management in Africa written by Robert Hinson and published by CRC Press. This book was released on 2020-05-07 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Download or read book Management Challenges for Africa in the Twenty First Century written by Felix M. Edoho and published by Bloomsbury Publishing USA. This book was released on 2000-12-30 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Edoho and his contributors examine the management challenges facing African governments and businesses on the eve of a new millennium. As the authors make clear, Africa's future is defined by how Africa does in the 21st century. For Africa, a major challenge is how to effectively and efficiently manage its vast wealth. Africa is not poor because it is poor—it is poor because it cannot manage its development process. The shortages of managerial knowledge, skills, and talents are pervasive. Consequently, the region lacks the ability to organize production and run operations effectively and efficiently. The task of developing managerial manpower in Africa is not only imperative, it is urgent. After outlining theoretical and applied perspectives on management, the volume examines the public and private sector planning and management. It then explores the globalization of management technology, provides case studies of African management dilemmas, looks at management ethics and morality, and concludes with an analysis of the role of management in African national development. As the authors make clear, abundant resources will not of themselves usher in an African economic renaissance. Africa needs skills to identify and analyze its resources, to undertake investment, and to establish and run all kinds of organizations. Until Africa develops its indigenous managerial talents, development will continue to be elusive, and the process traumatizing. An important resource for scholars, students, and policy makers involved with African economic development.
Download or read book Evaluation Management in South Africa and Africa written by Fanie Cloete and published by AFRICAN SUN MeDIA. This book was released on 2014-12-01 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: This blind peer reviewed book systematically records, analyses and assesses for the first time in a single volume the implications of the global development and management of professional evaluation for the African continent.The book deals with the most strategic contemporary evaluation themes. Each of these themes contains discussions of theoretical issues illustrated with one or more short case studies, while selected longer case studies and other relevant documentation are also taken up in annexures at the end of the book. The book therefore comprises a guide to best M&E practices for purposes of systematic policy, programme and project evaluations. It is suitable for both professional M&E institutionalisation and capacity-building projects as well as for evaluation information dissemination and education at different levels in the public, private and voluntary sectors in society, especially in a developmental context.
Download or read book New Frontiers in Hospitality and Tourism Management in Africa written by Michael Z. Ngoasong and published by Springer Nature. This book was released on 2021-04-26 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a management perspective on the full historical, contemporary, and geographic landscape of hospitality and tourism (H&T) in Africa. In so doing, it critically assesses and challenges the applicability of Western theories within the African context and draws attention to the insights offered by African management concepts. A variety of key topics are examined, including, for example, H&T management practices and management innovation in Africa, the drivers of and variation in uptake of Western management practices, policies and strategies to promote the development of H&T organizations, the influence of management practices on the competitiveness of African countries as tourism destinations, and areas for improvement of H&T organizations in Africa in the digital age. The approach is multidisciplinary. Both local and global perspectives are presented by authors from Africa, Europe, North America, and Asia, with inclusion of intra- and inter-country comparisons. This book will be essential reading for scholars, students, businesses, and policy makers with an interest in H&T in Africa.
Download or read book Elections and Conflict Management in Africa written by Timothy D. Sisk and published by US Institute of Peace Press. This book was released on 1998 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elections have emerged as one of the most important, and most contentious, features of political life on the African continent. In the first half of this decade, there were more than 20 national elections, serving largely as capstones of peace processes or transitions to democracies. The outcomes of these and more recent elections have been remarkably varied, and the relationship between elections and conflict management is widely debated throughout Africa and among international observers. Elections can either help reduce tensions by reconstituting legitimate government, or they can exacerbate them by further polarizing highly conflictual societies. This timely volume examines the relationship between elections, especially electoral systems, and conflict management in Africa, while also serving as an important reference for other regions. The book brings together for the first time the latest thinking on the many different roles elections can play in democratization and conflict management.
Download or read book Sovereignty as Responsibility written by Francis M. Deng and published by Rowman & Littlefield. This book was released on 2010-12-01 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors assert that sovereignty can no longer be seen as a protection against interference, but as a charge of responsibility where the state is accountable to both domestic and external constituencies. In internal conflicts in Africa, sovereign states have often failed to take responsibility for their own citizens' welfare and for the humanitarian consequences of conflict, leaving the victims with no assistance. This book shows how that responsibility can be exercised by states over their own population, and by other states in assistance to their fellow sovereigns. Sovereignty as Responsibility presents a framework that should guide both national governments and the international community in discharging their respective responsibilities. Broad principles are developed by examining identity as a potential source of conflict, governance as a matter of managing conflict, and economics as a policy field for deterring conflict. Considering conflict management, political stability, economic development, and social welfare as functions of governance, the authors develop strategies, guidelines, and roles for its responsible exercise. Some African governments, such as South Africa in the 1990s and Ghana since 1980, have demonstrated impressive gains against these standards, while others, such as Rwanda, Somalia, Liberia, Nigeria, and Sudan, have failed. Opportunities for making sovereignty more responsible and improving the management of conflicts are examined at the regional and international levels. The lessons from the mixed successes of regional conflict management actions, such as the West African intervention in Liberia, the East African mediation in Sudan, and international efforts to urge talks to end the conflict in Angola, indicate friends and neighbors outside the state in conflict have important roles to play in increasing sovereign responsibility. Approaching conflict management from the perspective of the responsibilities of sovereignt
Download or read book Health Service Marketing Management in Africa written by Robert Hinson and published by CRC Press. This book was released on 2019-12-06 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Service Marketing Management in Africa (978-0-429-40085-8, K402492) Shelving Guide: Business & Management / Marketing Management The application of marketing to healthcare is a fascinating field that will likely have more impact on society than any other field of marketing. It’s been theorized that an intrinsically unstable environment characterizes this very relevant emerging field, hence raising new questions. Changing regulations, discoveries, and new health treatments continuously appear and give rise to such questions. Advancements in technology not only improve healthcare delivery systems but also provide avenues for customers to seek information regarding their health conditions and influence their participatory behaviors or changing roles in the service delivery. Increasingly, there is a shift from a doctor-led approach to a more patient-centered approach. In Africa, the importance of marketing-driven practices in improving the delivery of healthcare services cannot be overemphasized. The issue of healthcare delivery and management is significant for policymakers, private sector players, and consumers of health-related services in developing economy contexts. Scholars have strongly argued in favor of marketing and value creation in healthcare service delivery in Africa. Each country in Africa has its own issues. For example, long waiting times, unavailable medications, and unfriendly staff are just a sampling of issues affecting the acceptability of healthcare services. These examples highlight the need to utilize marketing and value creation tools in the delivery of healthcare services. Furthermore, there is a need for the integration of service marketing and management principles to enhance the delivery of quality healthcare across Africa and other developing economies which is the critical focus of this book. This book responds to calls for quality healthcare service management practices or processes from developing economy perspectives. Focusing primarily on African and other developing economy contexts, this book covers seven thematic areas: strategy in healthcare; marketing imperatives in healthcare management; product and pricing management in healthcare; distribution and marketing communications in healthcare; managing people in healthcare; physical evidence and service quality management in healthcare; and process management in healthcare.
