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Book Managed Workplace Services Third Edition

Download or read book Managed Workplace Services Third Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-09-10 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Secure Managed Workplace Services? Is there a Managed Workplace Services Communication plan covering who needs to get what information when? How can the value of Managed Workplace Services be defined? Does Managed Workplace Services analysis show the relationships among important Managed Workplace Services factors? Can we add value to the current Managed Workplace Services decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)? This premium Managed Workplace Services self-assessment will make you the assured Managed Workplace Services domain authority by revealing just what you need to know to be fluent and ready for any Managed Workplace Services challenge. How do I reduce the effort in the Managed Workplace Services work to be done to get problems solved? How can I ensure that plans of action include every Managed Workplace Services task and that every Managed Workplace Services outcome is in place? How will I save time investigating strategic and tactical options and ensuring Managed Workplace Services costs are low? How can I deliver tailored Managed Workplace Services advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Managed Workplace Services essentials are covered, from every angle: the Managed Workplace Services self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Managed Workplace Services outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Managed Workplace Services practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Managed Workplace Services are maximized with professional results. Your purchase includes access details to the Managed Workplace Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Managed Workplace Services A Complete Guide   2019 Edition

Download or read book Managed Workplace Services A Complete Guide 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-07-17 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you need to avoid or amend any managed workplace services activities? What is the recognized need? How do you prevent mis-estimating cost? If you find that you havent accomplished one of the goals for one of the steps of the managed workplace services strategy, what will you do to fix it? Where can you gather more information? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Managed Workplace Services investments work better. This Managed Workplace Services All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Managed Workplace Services Self-Assessment. Featuring 914 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Managed Workplace Services improvements can be made. In using the questions you will be better able to: - diagnose Managed Workplace Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Managed Workplace Services and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Managed Workplace Services Scorecard, you will develop a clear picture of which Managed Workplace Services areas need attention. Your purchase includes access details to the Managed Workplace Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Managed Workplace Services Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Managed Workplace Service A Complete Guide   2019 Edition

Download or read book Managed Workplace Service A Complete Guide 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-07-18 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do your work systems and key work processes relate to and capitalize on your core competencies? What Managed Workplace Service data should be collected? What is measured? Why? What needs to stay? Are audit criteria, scope, frequency and methods defined? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Managed Workplace Service investments work better. This Managed Workplace Service All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Managed Workplace Service Self-Assessment. Featuring 943 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Managed Workplace Service improvements can be made. In using the questions you will be better able to: - diagnose Managed Workplace Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Managed Workplace Service and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Managed Workplace Service Scorecard, you will develop a clear picture of which Managed Workplace Service areas need attention. Your purchase includes access details to the Managed Workplace Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Managed Workplace Service Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Managing Diversity

Download or read book Managing Diversity written by Michalle E. Mor Barak and published by SAGE Publications. This book was released on 2016-09-22 with total page 664 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the George R. Terry Book Award from Academy of Management and the Outstanding Academic Title Award from CHOICE Magazine Successful management of our increasingly diverse workforce is one of the most important challenges facing organizations today. In the Fourth Edition of her award-winning text, Managing Diversity, author Michàlle E. Mor Barak argues that inclusion is the key to unleashing the potential embedded in a multicultural workforce. This thoroughly updated new edition includes the latest research, statistics, policy, and case examples. A new chapter on inclusive leadership explores the diversity paradox and unpacks how leaders can leverage diversity to increase innovation and creativity for competitive advantage. A new chapter devoted to “Practical Steps for Creating an Inclusive Workplace” presents a four-stage intervention and implementation model with accompanying scales that can been used to assess inclusion in the workplace, making this the most practical edition ever.

Book Performance Management

Download or read book Performance Management written by Herman Aguinis and published by . This book was released on 2013-07-25 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in Performance Appraisal, Compensation Management, and Training and Development. Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing students that success in today's globalized business world can be found, not in technology and products, but in an organization's people. The third edition includes updated and current information, and features over forty new cases.

Book Persona Based Workplace Services Third Edition

Download or read book Persona Based Workplace Services Third Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-09-18 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does Persona-Based Workplace Services systematically track and analyze outcomes for accountability and quality improvement? What are the success criteria that will indicate that Persona-Based Workplace Services objectives have been met and the benefits delivered? Do we all define Persona-Based Workplace Services in the same way? What are specific Persona-Based Workplace Services Rules to follow? What are our Persona-Based Workplace Services Processes? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Persona-Based Workplace Services investments work better. This Persona-Based Workplace Services All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Persona-Based Workplace Services Self-Assessment. Featuring 676 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Persona-Based Workplace Services improvements can be made. In using the questions you will be better able to: - diagnose Persona-Based Workplace Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Persona-Based Workplace Services and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Persona-Based Workplace Services Scorecard, you will develop a clear picture of which Persona-Based Workplace Services areas need attention. Your purchase includes access details to the Persona-Based Workplace Services self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Toxic Workplace

Download or read book Toxic Workplace written by Mitchell Kusy and published by John Wiley & Sons. This book was released on 2009-04-01 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The day this person left our company is considered an annual holiday!” THIS QUOTE, taken from Kusy and Holloway’s research on toxic personalities, echoes the frustration and confusion that come from working with or managing an extremely difficult person. Just one toxic person has the capacity to debilitate individuals, teams, and even organizations. Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others’ thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement. Kusy and Holloway’s research reveals the warning signs that indicate a serious behavioral problem and identifies how this toxicity spreads in systems with long-term effects on organizational climate, even after the person has left. Their two-year, cutting-edge research study provides very specific actions that leaders need to take to reduce both the intensity and frequency of toxic personalities at work. No other book provides this menu of options from a systems perspective with practical relevance in real work situations. You’ll learn how to identify the toxic personality and describe the leader reactions and approaches that typically don’t work. Toxic Workplace! provides hands-on approaches that work with research-based strategies at the individual, team, and organizational level.Toxic Workplace! will provide new insights on how leaders lead, how organizational cultures sustain themselves, and how teams deal with toxic personalities.

Book Business and Professional Communication

Download or read book Business and Professional Communication written by Kelly M. Quintanilla and published by SAGE Publications. This book was released on 2019-01-02 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2020 Textbook Excellence Award from the Textbook & Academic Authors Association (TAA) Business and Professional Communication provides students with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers students to successfully handle important work-related activities, including job interviewing, working in team, strategically utilizing visual aids, and providing feedback to supervisors.

Book Managing Emotions in the Workplace

Download or read book Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Taylor & Francis. This book was released on 2016-09-16 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. Individuals bring their affective states and emotional "buttons" to work, leaders try to engender feelings of passion and enthusiasm for the organization and its mission, and consultants seek to increase job satisfaction, commitment, and trust. This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions. The international cast of authors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. This book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. Managing Emotions in the Workplace is designed for use in graduate level courses in Organizational Behavior, Human Resource Management, or Organizational Development - any course in which the role of emotions in the workplace is a central concern. Scholars and consultants will also find this book to be an essential resource on the latest theory and practice in this emerging field.

Book Taiichi Ohnos Workplace Management

Download or read book Taiichi Ohnos Workplace Management written by Taiichi Ohno and published by McGraw Hill Professional. This book was released on 2012-12-13 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: COMMEMORATING THE 100th BIRTHDAY OF TAIICHI OHNO Businesses worldwide are successfully implementing the Toyota Production System to speed up processes, reduce waste, improve quality, and cut costs. While there is widespread adoption of TPS, there is still much to be learned about its fundamental principles. This unique volume delivers a clear, concise overview of the Toyota Production System and kaizen in the very words of the architect of both of these movements, Taiicho Ohno, published to mark what would have been his 100th birthday. Filled with insightful new commentary from global quality visionaries, Taiichi Ohno’s Workplace Management is a classic that shows how Toyota managers were taught to think. Based on a series of interviews with Ohno himself, this timeless work is a tribute to his genius and to the core values that have made, and continue to make, Toyota one of the most successful manufacturers in the world. "Whatever name you may give our system, there are parts of it that are so far removed from generally accepted ideas (common sense) that if you do it only half way, it can actually make things worse." "If you are going to do TPS you must do it all the way. You also need to change the way you think. You need to change how you look at things." -- Taiichi Ohno "This book brings to us Taiichi Ohno's philosophy of workplace management--the thinking behind the Toyota Production System. I personally get a thrill down my spine to read these thoughts in Ohno’s own words." -- Dr. Jeffrey Liker, Director, Japan Technology Management Program, University of Michigan, and Author, The Toyota Way Based on a series of interviews with Taiicho Ohno, this unique volume delivers a clear, concise overview of the Toyota Production System and kaizen in the very words of the architect of both of these movements, published to mark what would have been his 100th birthday. INCLUDES INSIGHTFUL NEW COMMENTARY FROM: Fujio Cho, Chairman of Toyota Corporation Masaaki Imai, Founder of the Kaizen Institute Dr. Jeffrey Liker, Director, Japan Technology Management Program, University of Michigan, and author John Shook, Chairman and CEO of the Lean Enterprise Institute Bob Emiliani, Professor, School of Engineering and Technology, Connecticut State University Jon Miller, CEO of the Kaizen Institute

Book Workplace Intelligence

Download or read book Workplace Intelligence written by Anton Obholzer and published by Routledge. This book was released on 2020-12-30 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace Intelligence provides a range of insights into the unconscious processes at play in the workplace and an introduction to a balanced approach to organizations. The book explores key concepts, showing how our emotions and early experiences inform the roles we play at work, as well as how we react to other people. It encourages close observation and reflection and utilization of this knowledge for managing ourselves and others fruitfully. It also provides managers with the methods to intervene and tackle these issues, elaborating on topics from leadership and group dynamics to meetings and work-life balance. The book will be a fascinating read for those in leadership roles, organizational consultants, executive coaches, students of occupational psychology, as well as anyone interested in understanding workplace dynamics in general.

Book Handbook of Public Administration  Third Edition

Download or read book Handbook of Public Administration Third Edition written by W. Bartley Hildreth and published by CRC Press. This book was released on 2006-11-14 with total page 1266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the publication of the previous edition, the best-selling Handbook of Public Administration enters its third edition with substantially revised, updated, and expanded coverage of public administration history, theory, and practice. Edited by preeminent authorities in the field, this work is unparalleled in its thorough coverage and comprehensive references. This handbook examines the major areas in public administration including public budgeting and financial management, human resourcemanagement, decision making, public law and regulation, and political economy. Providing a strong platform for further research and advancement in the field, this book is a necessity for anyone involved in public administration, policy, and management. This edition includes entirely new chapters on information technology and conduct of inquiry. In each area of public administration, there are two bibliographic treatises written from different perspectives. The first examines the developments in the field. The second analyzes theories, concepts, or ideas in the field’s literature.

Book Management Today

Download or read book Management Today written by Terri A. Scandura and published by SAGE Publications. This book was released on 2019-11-08 with total page 601 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grounded in experiential learning with modern cases and examples, Management Today: Best Practices for the Modern Workplace cuts through the noise by introducing students to evidence-based management theories, models, and strategies.

Book Conflict Management for Managers

Download or read book Conflict Management for Managers written by Susan S. Raines and published by John Wiley & Sons. This book was released on 2012-12-14 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University

Book Managing Workplace Negativity

Download or read book Managing Workplace Negativity written by Gary S. Topchik and published by AMACOM/American Management Association. This book was released on 2000 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace negativity may seem like an intangible problem but it has very tangible consequences for the companies it afflicts. A management specialist now shows how to accentuate the positive, say no to negativity, and keep the "negativity virus" at bay.

Book Social Services in the Workplace

Download or read book Social Services in the Workplace written by David Bargal and published by Routledge. This book was released on 2013-04-15 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the challenges and pitfalls awaiting occupational social workers in the coming years!Social Services in the Workplace: Repositioning Occupational Social Work in the New Millennium will help you meet the challenges that the rapidly changing world of work today presents. These challenges offer new opportunities for you as a social work professional in general and for the field of occupational social work in particular. Globalizing economies, downsizing, rightsizing, mergers, and corporate acquisitions continue to challenge work organizations and impact the lives of workers and their families. These trends have led to an increased need for the provision of social work services to employed, unemployed, and transitional workers and their families, and to businesses of all types and sizes. To meet the challenges facing the world of work in the 21st century, the social work profession must put special emphasis on the diverse roles that social workers can take in the workplace--from the micro to the macro--both within workplace settings and in the context of more traditional local, national and global agencies.Social Services in the Workplace proposes an expanded paradigm for social work practice in the context of the workplace, spanning the gamut from corporate and union settings to 'workfare’or welfare-to-work programs. It provides a wide array of theoretical, conceptual, and empirical examinations of evolving and innovative roles that the social work profession can fulfill in the world of work. Given today's volatile global market conditions, which dictate rapid changes in the organization and conditions of work, Social Services in the Workplace examines opportunities and dilemmas for the social work profession and points to the paths that the profession must take in the near future to remain viable.Social Services in the Workplace focuses on: defining domains for practice techniques that work and aspects to emphasize in various workplace environments provision of social work services to workers and their families welfare-to-work programs formulating organizational policies and procedures Social Services in the Workplace: Repositioning Occupational Social Work in the New Millennium brings into focus the practice of social work in the workplace. With this book, social work students and practitioners can gain a new perspective on the field and learn of new opportunities for employment and practice in the world of work. Academicians can use the book in their Social Work Practice classes, and researchers will discover ideas that will spark innovative research in this field. Corporate executives and human resource managers will gain a new understanding of how the social work profession can benefit their employees, their families, and the work organization. No matter which of these categories you fit into, Social Services in the Workplace will shed light on this expanding field.

Book Modern Facility and Workplace Management

Download or read book Modern Facility and Workplace Management written by Alexander Redlein and published by Springer Nature. This book was released on 2020-01-31 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book adopts a multidimensional approach to explain current practices and trends in facility management. Presenting both research and practical insights from around the globe and providing definitions, examples and case studies, it allows readers to gain an understanding of corporate real estate, as well as asset, property, and facility management in the context of digital transformation, sustainability practice and process optimisation. The authors also discuss the latest trends in workplace management, the use of emerging technologies to optimise provision of facility services, and change management to implement new processes and reporting. A good mix of theory and practice, including a diverse set of examples, provide a constructive learning experience to the reader.