Download or read book Loyalty and Loss written by Margaret M. Storey and published by LSU Press. This book was released on 2004-09-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though slavery was widespread and antislavery sentiment rare in Alabama, there emerged a small loyalist population, mostly in the northern counties, that persisted in the face of overwhelming odds against their cause. Margaret M. Storey’s welcome study uncovers and explores those Alabamians who maintained allegiance to the Union when their state seceded in 1861—and beyond. Storey’s extensive, groundbreaking research discloses a socioeconomically diverse group that included slaveholders and nonslaveholders, business people, professionals, farmers, and blacks. By considering the years 1861–1874 as a whole, she clearly connects loyalists’ sometimes brutal wartime treatment with their postwar behavior.
Download or read book Never Lose a Customer Again written by Joey Coleman and published by Penguin. This book was released on 2018-04-03 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Download or read book Loyalty written by Eric Felten and published by Simon and Schuster. This book was released on 2011-04-26 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: A witty, provocative, story-filled inquiry into the indispensable virtue of loyalty—a tricky ideal that gets tangled and compromised when loyalties collide (as they inevitably do), but a virtue the author, a prizewinning columnist for The Wall Street Journal, says is as essential as it is impossible. Felten illustrates the push and pull of loyalties— from the ancient Greeks to Facebook—with stories and scenarios in which conflicting would-be moral trump cards trap the unlucky in painful ethical dilemmas. The foundation of our greatest satisfactions in life, loyalty also proves to be the root of much misery. Can we escape the excruciating predicaments when loyalties are at loggerheads? Can we avoid betraying and being betrayed? When looking for love and friendship—the things that make life worthwhile—we are looking for loyalty. Who can we count on? And who can count on us? These are the essential (and uncomfortable) questions loyalty poses. Loyalty and betrayal are the stuff of the great stories that move us: Agamemnon, Huck Finn, Brutus, Antigone, Judas. When is loyalty right, and when does the virtue become a vice? As Felten writes in his thoughtful and entertaining book, loyalty is vexing. It forces us to choose who and what counts most in our lives—from siding with one friend over another to favoring our own children over others. It forces us to confront the conflicting claims of fidelity to country, community, company, church, and even ourselves. Loyalty demands we make decisions that define who we are.
Download or read book A Portrait of Loyalty The Codebreakers Book 3 written by Roseanna M. White and published by Baker Books. This book was released on 2020-09-08 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Zivon Marin was one of Russia's top cryptographers until the October Revolution tore apart his world. Forced to flee to England after speaking out against Lenin, Zivon is driven by a growing anger and determined to offer his services to the Brits. But never far from his mind is his brother, whom Zivon fears died in the train crash that separated them. Lily Blackwell sees the world best through the lens of a camera and possesses unsurpassed skill when it comes to retouching and re-creating photographs. With her father's connections in propaganda, she's recruited to the intelligence division, even though her mother would disapprove if she ever found out. After Captain Blackwell invites Zivon to dinner one evening, a friendship blooms between him and Lily that soon takes over their hearts. But both have secrets they're unwilling to share, and neither is entirely sure they can trust the other. When Zivon's loyalties are called into question, proving him honest is about more than one couple's future dreams--it becomes a matter of ending the war.
Download or read book The End of Loyalty written by Rick Wartzman and published by PublicAffairs. This book was released on 2018-10-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having a good, stable job used to be the bedrock of the American Dream. Not anymore. In this richly detailed and eye-opening book, Rick Wartzman chronicles the erosion of the relationship between American companies and their workers. Through the stories of four major employers--General Motors, General Electric, Kodak, and Coca-Cola--he shows how big businesses once took responsibility for providing their workers and retirees with an array of social benefits. At the height of the post-World War II economy, these companies also believed that worker pay needed to be kept high in order to preserve morale and keep the economy humming. Productivity boomed. But the corporate social contract didn't last. By tracing the ups and downs of these four corporate icons over seventy years, Wartzman illustrates just how much has been lost: job security and steadily rising pay, guaranteed pensions, robust health benefits, and much more. Charting the Golden Age of the '50s and '60s; the turbulent years of the '70s and '80s; and the growth of downsizing, outsourcing, and instability in the modern era, Wartzman's narrative is a biography of the American Dream gone sideways. Deeply researched and compelling, The End of Loyalty will make you rethink how Americans can begin to resurrect the middle class. Finalist for the Los Angeles Times book prize in current interestA best business book of the year in economics, Strategy+Business
Download or read book Good Dog written by Editors of Garden and Gun and published by Harper Collins. This book was released on 2014-10-21 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inspired by Garden & Gun magazine’s popular “Good Dog” column, a rich collection of true stories celebrating the unique relationship between humans and their canine companions, penned by some of today’s top writers, including Jon Meacham, Roy Blount, Jr, Dominique Browning, and P.J. O’Rourke. When Garden & Gun magazine debuted a column aptly named “Good Dog,” it quickly became one of the publication’s most popular features in print. Now, Editor-in-Chief David DiBennedetto (proud owner of a Boykin spaniel) and the editors of G&G have gathered the most memorable stories, as well as original pieces, in this collection of essays written by some of most notable dog owners in literature and journalism. Good Dog offers memorable, beautifully written stories of dog ownership, companionship, friendship, and kinship. From the troublemakers who can’t be fenced in to the lifelong companions who won’t leave our sides, this poignant anthology showcases man’s best friend through all of his most endearing—and sometimes maddening—attributes. By turns inspirational and humorous (just like the dogs we love), Good Dog is a must-have collection for dog lovers everywhere.
Download or read book Keep Your Head Held High written by Karl D. Maxwell and published by Outskirts Press. This book was released on 2015-11-14 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is like no other you have read. You will find it intriguing and inspirational. You are taken on a unique journey of a man, Karl, faced with remarkable struggles, and his personal walk with God to help him survive. The story begins with the conflict of his religious upbringing and sexual orientation. Raised in a traditional Baptist faith which vehemently objects gays, he struggles to find meaning in life beginning at just eight years old. Pressure from his family to be the "perfect" child compounds his struggle, leaving him broken and confused. In an ironic parallel of homophobia and bigotry, Karl seeks acceptance for being gay as his parents once sought acceptance for being African American. He decides to leave home to establish his own identity and meets David, a powerhouse who takes him on a magic carpet ride of discovery and self-acceptance. Wise men say only fools rush in, but Karl doesn't listen. He is hungry for love and adventure but ends up with a little more than he bargained for. David's mix of sugar and spice takes Karl's breath away, and he builds his life around the most unique man he has ever met. Soon afterwards, Karl makes a best friend, Sam, and the trio develops a family based on unconditional love. The tie that binds them is their hunger to be loved simply as they are and not what others want them to be. What makes their story special is that they learn to love themselves notwithstanding the rejection of others and without the support of their families. From out of nowhere, tragedies strike that nearly destroy Karl to his core. He suddenly encounters a life he no longer recognizes and halts at the crossroad to destruction. Completely on his own, he struggles to reconcile his past from his future. The only thing he has is the faith he fostered as a little boy - which still conflicts with his adult identity. He is rescued by Robert, a chivalrous man. Like a broken doll and a damaged bird, Robert delicately pieces Karl back toge
Download or read book Stickin written by James Carville and published by Simon and Schuster. This book was released on 2000-02-01 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's been said that if you want a friend in Washington, you should buy a dog. Unfortunately, there's some truth to that: there are few places in the world where the turncoats and careerists are so highly rewarded and where loyalty is equated with stupidity. Luckily, another bit of wisdom about the Beltway is also true: the people in Washington aren't like the ones in the rest of the country. The American people treasure loyalty. They stick by a friend when he needs them. They forgive him when he's wrong. They understand the difference between politics and friendship. They are true to their ideals and their schools, loyal to their families and their God. In Stickin', the always colorful and insightful political strategist James Carville, who has been accused of being loyal, examines this much-maligned and misunderstood political good. Along the way, he looks at loyalty in the family and among friends, in theory and in practice. He praises some loyal people and skewers some deserving backstabbers. And, of course, it wouldn't be a Carville book if he didn't provide recipes for some good home cooking.
Download or read book Strength From Loyalty Lost Kings MC 3 written by Autumn Jones Lake and published by Ahead of the Pack, LLC. This book was released on 2015-03-17 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Loyalty and Lies written by L A Cotton and published by Delesty Books. This book was released on 2015-01-30 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: USA Today and Wall Street Journal bestselling author L A Cotton brings readers a FREE series starter, forbidden new adult college romance. After suffering a huge loss, eighteen-year-old Savanah Parry hopes Chastity Falls Academy will be the fresh start she so desperately needs. But whispers of corruption and gangs, turf wars and murder, overshadow Ana's new life as a freshman. Especially when she catches the eye of the captain of The Fallen football team for all the wrong reasons. Determined to keep her head down and survive, Ana swears off guys. Until she meets the gorgeous, yet mysterious, Jackson. He sees past her walls, her pain and secrets, and slowly, Ana finds herself unable to fight their undeniable connection. But Jackson harbors a dark secret too... One that might destroy her. *Loyalty and Lies is the first book in Ana and Jackson’s trilogy. Due to mature content, this book is recommended for readers aged 17+ KEYWORDS: College, suspense, secrets, family drama, alpha male, steamy romance, free books, series, football players.
Download or read book Loyalty written by Bob Sorge and published by Bob Sorge. This book was released on 2004 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book sounds a bold call for loyalty to God and to God's Davids. God's Davids are leaders-male and female-who are safest to follow because of their unwavering passion to be intimate with Christ. God is turning the hearts of fathers to the children, and giving the children a heart of loyalty to the fathers. Knowing the power of loyalty to produce Kingdom blessing at every level, Satan has done everything in his power to give this subject a bad reputation. But today's generation isn't buying it anymore. Now, more than ever, the bride of Christ is giving her heart with intense loyalty to her Beloved and preparing eagerly for His return. Get ready, this book could rock your world.
Download or read book Fear and Courage written by Renée Hollis and published by Exisle Publishing. This book was released on 2019-10-07 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: We have all felt fear, whether it’s our racing heart as we make a speech or the profound awareness of our own mortality as we await medical results. Of course, the flip-side of fear is courage: as Nelson Mandela famously said, ‘I learned that courage was not the absence of fear but the triumph over it.’ The 25 true stories showcased here capture the full range of the fear and courage experience. At times humorous, often poignant, they shine a light on just what it means to be human.
Download or read book Loyalty in Time of Trial written by Nina Mjagkij and published by Rowman & Littlefield. This book was released on 2023-06-14 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: The little-known history of black soldiers and defense workers in the First World War, and what happened afterward: “Highly recommended.” —Choice In one of the few book-length treatments of the subject, historian Nina Mjagkij conveys the full range of the African American experience during the “Great War.” Prior to World War I, most African Americans did not challenge the racial status quo. But nearly 370,000 black soldiers served in the military during the war, and some 400,000 black civilians migrated from the rural South to the urban North for defense jobs. Following the war, emboldened by their military service and their support of the war on the home front, African Americans were determined to fight for equality—but struggled in the face of indifference and hostility in spite of their combat-veteran status. America would soon be forced to confront the impact of segregation and racism—beginning a long, dramatic reckoning that continues over a century later. “Painstakingly describes the frustration, sometimes anger, and frequent courage demonstrated by southern and northern African Americans in their attempts to include themselves in the national crusade of making the world safe for democracy . . . one of the most comprehensive treatments of the race issue in the early twentieth century that this reader has seen.” —Journal of Southern History
Download or read book The Philosophy of Loyalty written by Josiah Royce and published by . This book was released on 1916 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Loyalty written by Jill Griffin and published by Jossey-Bass. This book was released on 1997-06-26 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Studies show that customer satisfaction does not equate with continued sales--it is the "loyal" customer who resists the competitor's tempting offers. This pragmatic guide outlines a savvy, seven-step process for turning prospects into customers and customers into loyal advocates.
Download or read book The Paradox of Loyalty written by Julianne Malveaux and published by . This book was released on 2002 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gathers a number of writings on the 9/11 incident and the ensuing War on Terror.
Download or read book On Loyalty and Loyalties written by John Kleinig and published by Oxford University Press, USA. This book was released on 2014 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: An examination of the nature and virtuousness of loyalty and of some of its primary associations: friends, families, organizations, professions, nations, countries (patriotism), and religion (absolute loyalty). Loyalty is distinguished from its cognates and contrasts, its role in human associative life is articulated, and its status as a virtue is defended. The particularist-universalist debate is addressed, the idea of a loyal opposition explored, and its limits defined.
