Download or read book Loyalty and Disloyalty written by Dag Heward-Mills and published by Dag Heward-Mills. This book was released on 2006 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though a primary requirement of God for leaders, very little has been written on this subject. In this book, Dag Heward-Mills outlines very important principles with the intention of increasing the stability of churches. So relevant and practical is the content of this book that it has become an indispensable tool for many church leaders.
Download or read book Exit Voice and Loyalty written by Albert O. Hirschman and published by Harvard University Press. This book was released on 1970 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Download or read book A Leader s Manual on Loyalty and Disloyalty written by Dag Heward-Mills and published by Dag Heward-Mills. This book was released on 2016-06 with total page 941 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven Principles and strategies thoroughly discussed and the underlying logic behind them made transparent - A valuable resource for any minister - An excellent reference and practical guide - An authoritative handbook to establish churches -Invaluable tips for training laity to perform priestly functions -Helpful hints on how to prevent church splits.
Download or read book Loyal Disloyalty written by Jeffrey Ashford and published by Minotaur Books. This book was released on 2014-12-30 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jeffrey Ashford, the master of crime fiction, gives us a compelling portrait of an ordinary man under extraordinary pressure, in Loyal Disloyalty. When a woman is lured into a car and raped, Richard Adeane begins to suspect his brother-in-law. Should he betray his estranged wife's confidence, knowing she values loyalty far more than most, or act on his suspicions and face the consequences? "Not a comma is wasted as Ashford engineers this perfectly calibrated little thriller." -- Washington Post Book World on The Price of Failure (1998)
Download or read book With Malice Toward Some written by William Alan Blair and published by UNC Press Books. This book was released on 2014 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: With Malice toward Some: Treason and Loyalty in the Civil War Era
Download or read book The Limits of Loyalty written by Simon Keller and published by Cambridge University Press. This book was released on 2010-08-05 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: We prize loyalty in our friends, lovers and colleagues, but loyalty raises difficult questions. What is the point of loyalty? Should we be loyal to country, just as we are loyal to friends and family? Can the requirements of loyalty conflict with the requirements of morality? In this book, originally published in 2007, Simon Keller explores the varieties of loyalty and their psychological and ethical differences, and concludes that loyalty is an essential but fallible part of human life. He argues that grown children can be obliged to be loyal to their parents, that good friendship can sometimes conflict with moral and epistemic standards, and that patriotism is intimately linked with certain dangers and delusions. He goes on to build an approach to the ethics of loyalty that differs from standard communitarian and universalist accounts. His book will interest a wide range of readers in ethics and political philosophy.
Download or read book Leaders and Loyalty written by Dag Heward-Mills and published by Lux Vergi Limited. This book was released on 2008-06-04 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you fight an enemy that you cannot see? This question is the reason why Dag Heward-Mills wrote this book, because it is impossible to fight an enemy who can see you when you are not even aware of them! The key to success in your church or anywhere, is loyalty. In Leaders and Loyalty the affect of a loyal person on business or ministry are tremendous. “Qualifications do not impress me as much as loyalty does,” says Heward-Mills. The author exposes deceptions of disloyalty – and as usual provides great practical examples – and reveals the keys to develop godly loyalty. The research that is shared, combined with the Bishop’s personal experience, provides the reader with an excellent insight into the reality of leadership. The six manifestations of disloyalty, seven methods of dealing with disloyalty and the basic facts of loyalty are discussed.
Download or read book Loyalty Rules written by Frederick F. Reichheld and published by Harvard Business Press. This book was released on 2001 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Download or read book Those Who Leave You written by Dag Heward-Mills and published by . This book was released on 2014-01-01 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: People who leave you can destroy you. Nothing can describe the feeling of depression, confusion and anxiety that descends when people walk away from you. This book has been written to help you to fight the destruction that is unleashed when people leave you. Do not be deceived. Being abandoned or being deserted is not unique to you and your ministry. Many others have suffered the same things. Satan was the first rebel and has inspired all rebellions since then. With this book in your hand, you will rise up and fight the spirit of disloyalty that is released by "those who leave you."
Download or read book Those Who Pretend written by Dag Heward-Mills and published by Dag Heward-Mills. This book was released on 2011-07-16 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are many things that do not look like disloyalty but are disloyalty. They are the attitudes and behaviour patterns that give rise to treachery and disloyalty. It is important to know about these things because they are often the predecessors of serious leadership crises. Satan causes confusion in the house of the Lord and uses it to stir up disloyal elements in the church. Many people use pretence, familiarity and their power of intimidation to be disloyal.
Download or read book Those Who Accuse You written by Dag Heward-Mills and published by ChristLight Books. This book was released on 2013-06 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although the devil is commonly known as the accuser of the brethren, he is actually the accuser in the midst of the brethren. In your leadership experience, you will meet different kinds of people. Perhaps one of the most daunting enemies you will ever encounter is "the accuser in the midst of the brethren". Find out more in this new release by Dag Heward-Mills
Download or read book Leading Loyalty written by Sandy Rogers and published by AMACOM. This book was released on 2019-04-16 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.
Download or read book Those Who Forget written by Dag Heward-Mills and published by . This book was released on 2014-01-01 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rebellious people do not remember what has been done for them and often choose to forget certain things. Judas did not remember what the Lord had done for him, neither did he remember the things he had seen and heard from Jesus. That is why he became the despicable character we know today as 'Judas'. The ability to remember is one of the most important spiritual qualities a minister can have. People who do not remember, rarely do well. They simply fail to rise to certain heights. This special book, on this rarely discussed topic is a gift from God to you.
Download or read book The Philosophy of Loyalty written by Josiah Royce and published by . This book was released on 1916 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Those Who Are Dangerous Sons written by Dag Heward-Mills and published by . This book was released on 2014-01-01 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is another gift from the pen of Dag Heward-Mills to all ministers who would bother to read it. This book will answer the questions on how to manage the complicated relationships between fathers and sons. Through the teaching of this book, you will avert a curse on your life and bring upon yourself a blessing. Fathers are special people who raise up sons and proteges. Without fathers there would be no children to continue the ministry to other generations. The call of God flourishes or dies with your ability to relate with fathers. Read this book and avoid the curse associated with dishonouring, disobeying and having poor relationships with fathers."
Download or read book A Higher Loyalty written by James Comey and published by Flatiron Books. This book was released on 2018-04-17 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 New York Times Bestseller now in paperback with new material The inspiration for The Comey Rule, the Showtime limited series starring Jeff Daniels premiering September 2020 In his book, former FBI director James Comey shares his never-before-told experiences from some of the highest-stakes situations of his career in the past two decades of American government, exploring what good, ethical leadership looks like, and how it drives sound decisions. His journey provides an unprecedented entry into the corridors of power, and a remarkable lesson in what makes an effective leader. Mr. Comey served as director of the FBI from 2013 to 2017, appointed to the post by President Barack Obama. He previously served as U.S. attorney for the Southern District of New York, and the U.S. deputy attorney general in the administration of President George W. Bush. From prosecuting the Mafia and Martha Stewart to helping change the Bush administration's policies on torture and electronic surveillance, overseeing the Hillary Clinton e-mail investigation as well as ties between the Trump campaign and Russia, Comey has been involved in some of the most consequential cases and policies of recent history.
