Download or read book Long Term Care Customer Service Instructor s Guide written by Rob Anderson and published by . This book was released on 2014-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rob Anderson has taken a fresh new approach to service of the elderly. His concise and clear suggestions and helpful check lists should make every front office, manager and nurse more effective and empathetic.
Download or read book Long Term Care Customer Service Participant Workbook written by Rob Anderson and published by . This book was released on 2014-03-23 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: NOTE: PLEASE ALSO SEE THE INSTRUCTOR'S GUIDE. The Long Term Care Customer Service Improvement Program is designed to accelerate your skills and your resident's satisfaction. This course includes:• A systematic and simple method for improving customer service skills• Learning sessions as short as 15 minutes • Practical skills you can apply immediately to improve how you work with your colleagues and your residentsThe Customer Service Improvement Program provides consistent reinforcement of what's learned through dozens of role plays and other learning exercises, testing, repetition of the basic principles and immediate application.The evidence-based curriculum is designed to meet the objectives of key national long term care initiatives including the Advancing Excellence in America's Nursing Homes Campaign, Quality Assurance and Performance Improvement (QAPI), and the AHCA Quality Initiative.Through careful study of the dozens of 15 minute learning modules you will learn the importance of:1. Skillfully Resolving Intercultural Conflict2. Employing Strategies for Handling Conflict3. Asserting Yourself Respectfully4. Identifying Your Conflict "Style"5. Using Active Listening Skills Effectively6. Overcoming Barriers to Listening and Understanding7. Learning Why You Aren't Listening to Others8. Developing Rapport with Different Personality Types9. Managing Your Attitude10. Avoiding "Rapport Killer" Words and Phrases11. Tailoring Communication to Fit a Customer12. Improving Customer Interactions13. Managing Stress in a Long Term Care Facility14. Relaxing with Visualization and Abdominal Breathing 15. Understanding Who the Customers in Your Facility Are16. Communicating with Authority and Credibility17. Demonstrating the Power of Friendliness and Approachability18. Providing Excellent Customer Service at Mealtimes19. Understanding The Costs of a Dissatisfied Customer20. Identifying Customer Touch Points21. Adhering to Your Facility's Dress Code22. Reducing the Risk of Lawsuit23. Placing Your Facility Above the Competition24. Employing the Power of First Impressions25. Understanding Customer Expectations26. Building Relationships with Empathy and Compassion 27. Understanding Emotional Triggers28. Creating Unforgettable Customer "Experiences"29. Learning to Ask Questions Effectively30. Employing Strategies to Manage Difficult Customers31. Taking Effective Steps to Resolve Complaints...And many other critical skillsHuman beings are complex and our behavior consistently misunderstood. To enhance how we work together takes time and commitment. The Customer Service Improvement Program is an effective tool you can use to improve your skills and the lives of your residents.
Download or read book Customer Service Training for Healthcare Professionals Instructor Manual written by Reba Haley and published by . This book was released on 2018-12 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Training for Healthcare Professionals Instructor Manual is a resource for instructors using the paperback Customer Service Training for Healthcare Professionals. The instruction manual is written in English and Spanish for students, interns, and employees that are entering the healthcare workforce. The program based learning provides independent learning, encourages brainstorming and team building approaches. The learning approach is based on adults and is student-centered that is interactive, relevant, and practical in the healthcare industry. Customer Service Training for Healthcare Professionals Instructor Manual is written for healthcare educators, teachers and vocational and, medical instructors that teach students and interns or provide in-service training to employees that work with patients in hospitals, clinics, medical centers, or long-term care facilities. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs.Employers in the healthcare field are looking for people with good interpersonal skills that can practice excellent customer service. Healthcare is a business and employers want people to provide the best care to their patients. Often time's healthcare professionals overlook patients as customers; however, patients differ from other customers, in that they don't want to be ill or, a customer. The physician's office or hospital experience can be scary and confusing for patients. Therefore, students and interns and employees as healthcare professionals will learn how to be culturally aware, how to improve customer service, how to demonstrate professional workplace behaviors, achieve patient satisfaction, display empathy and provide quality patient care.
Download or read book Instructor s Guide to Accompany Assisting in Long Term Care written by Barbara R. Hegner and published by . This book was released on 1994-08 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Workbook for Providing Home Care written by Hartman Publishing Staff and published by . This book was released on 1999-03 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Instructor s Guide for Hartman s Nursing Assistant Care written by Hartman Publishing and published by . This book was released on 2022 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The instructor's guide to teaching from the textbook contains the following elements for every chapter: an overview of teaching strategies; page references for both the textbook and student workbook; teaching outlines for every learning objective; a chapter review which may contain case studies, role-playing scenarios, games, discussion questions, and chapter exams, two final exams, and a critical thinking exam that the instructor can modify to suit their needs.
Download or read book Instructor s Guide to Accompany The Nurse Assistant in Long term Care written by Jacquelyn Marshall and published by . This book was released on 1992 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Instructor s Guide for Mosbys Long Term Care Assistants written by Sorrentino and published by . This book was released on 2003-04 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive text provides complete coverage of the knowledge and skills nursing assistants need to work in a long-term care facility. Written at a 7th grade reading level, the concise, readable, highly visual format appeals to learners of all levels. The clear, logical presentation of procedures, with hundreds of large, full-color photos and drawings, makes it easy for students to learn and understand. This edition addresses the expanding role of the nursing assistant in long-term care, providing additional coverage of assisted living, restraint alternatives, transfers, wound care, elderly abuse, and restorative nursing.
Download or read book Essentials of Long term Care Administration written by Seth B. Goldsmith and published by Jones & Bartlett Learning. This book was released on 1994 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive curriculum of practical methods for long-term care administration. Includes essential forecasting tools compiled and developed by more than 40 leaders in long-term care. Each chapter is followed by case studies, questions, and exercises. Instructor's manual available upon request.
Download or read book Nursing Assisting written by Barbara Acello and published by Delmar Pub. This book was released on 1998 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: This full-color text meets OBRA and CDC requirements, specifically designed to prepare readers to take state certification exams. It presents basic resident care information for long-term care facilities emphasizing the realities of clinical practice while it offers solutions to the common problems encountered in practice.(Nursing Assistant, Long-term care, OBRA, CDC)ALSO AVAILABLE -INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDERInstructor's Manual ISBN: 0-8273-8451-3Test Bank ISBN: 0-7668-0930-7
Download or read book Long Term Care Administration and Management written by Darlene Yee-Melichar, EdD and published by Springer Publishing Company. This book was released on 2014-02-07 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: Print+CourseSmart
Download or read book Basic Skills for Nursing Assistants in Long Term Care written by Sheila A. Sorrentino and published by . This book was released on 2005-01 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new, concise, streamlined textbook is just the right fit for shorter courses in long-term care. Written by the authors of Mosby's Textbook for Long-Term Care Assistants, this book includes only content mandated by OBRA or material that is essential to understand. The full-color, extensively illustrated presentation is designed to engage learners of all levels and help them quickly master over 60 procedures. Material is clearly written at a 7th grade reading level to ensure comprehension for all levels of learners.
Download or read book Nursing Assistant Care written by Susan Alvare and published by Hartman Publishing Inc. This book was released on 2005 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 6,000 instructors shared their ideas for the perfect nursing assistant textbook. Nursing Assistant Care is exactly what you asked for: a full-color, up-to-date, affordable book that meets and exceeds federal and state requirements. Specifically, it contains: beautifully illustrated and clearly photographed chapters organized around learning objectives and written at a low reading level creative methods to teach care and observations, promoting independence, and essential information on preventing abuse and neglect chapter-ending material which develops critical thinking and tests the chapter illnesses and common conditions in one chapter, organized by body system an entire chapter on confusion, dementia, and Alzheimer?s disease up-to-date CPR and emergency care sections a full chapter on mental health and mental illness information on developmental disabilities personal care skills housed within one chapter, as are nursing skills separate chapters for bowel and urinary elimination
Download or read book Instructor s Guide for Nursing Assisting written by Hartman Publishing Inc. and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Instructor's guide for teaching from the textbook to train nursing assistants to work in long-term care
Download or read book Instructor s Guide Basic Skills for the Long term Care Nurse Assistant written by Marie A. Fasano and published by . This book was released on 1989 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing the Long Term Care Facility written by Rebecca Perley and published by John Wiley & Sons. This book was released on 2016-02-23 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical approaches to the operation of long-term care facilities Managing the Long-Term Care Facility provides a comprehensive introduction to the growing field of long-term care. Taking a continuum-of-care approach, the text covers every aspect of long-term care. Readers will develop a robust knowledge of the issues faced by people experiencing physical and or mental changes. Topics covered include the biological and psychosocial implications of ageing, marketing long-term care, facility operations, and information technology for health care, among many others. By integrating all aspects of long-term care, the book is an invaluable resource that will aid students and professionals in preparing for career advancement and licensure exams. The book is also is designed to help students prepare for the National Nursing Home Administrator exam. Pedagogical elements help guide readers through the content, and summaries and discussion questions to drive home lessons learned. Builds expert knowledge of all aspects of long-term care management, including operations, human resources, patient advocacy, and information systems Emphasizes the latest understandings of the long-term care continuum and patient-centered care for diverse populations Delivers practical approaches to providing quality care to individuals and making a positive impact on community wellbeing Prepares readers for and National Nursing Home Administrator's licensure exam Managing the Long-Term Care Facility: Practical Approaches to Providing Quality Care provides real-world guidance for students in healthcare administration, health and human services, gerontology, nursing, business and medical programs, in both domestic and international markets. Nursing home administrators, administrators-in-training and preceptors will find this book an effective training tool in the nursing facility setting.
Download or read book Assisting in Long Term Care Instructor s Manual 5e written by Hegner and published by . This book was released on 2006-07 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Teaching strategies, teaching/learning resources, supplementary lesson aides (objectives, equipment and supplies needed for the lesson, suggested class activities, lesson synthesis, additional critical thinking activities, answers to workbook questions, procedure evaluation forms, transparency masters. Add Small group discussion questions to encourage critical thinking. A grid and curriculum incorporating the videos into the classroom learning experience
